What's New? ThousandEyes Product Features and Highlights

Presented by Jonathan Zarkower

1. Featured speaker Jonathan Zarkower Senior Product Marketing Manager © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

2. 3 Housekeeping © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… If you have any questions, please type them in the Questions window. If you have any audio problems, please chat us for help. A recording of this presentation will be sent to you in a few days.

3. Agenda 4 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Introduction Cloud Insights for AWS Endpoint Agent Single Agent Views 2.0 ThousandEyes App for Splunk Cisco Phone Endpoint Agents Meraki Cross-Domain Assurance Q&A

4. Cloud Insights for AWS 5 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

5. 6 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Cloud networks are highly dynamic Cloud platform configuration changes and automation make them a moving target due to the ephemeral nature of cloud resources. Cloud networks span cross multiple accounts Managing multiple accounts across cloud providers is challenging due to the complexity of managing access control, and resource allocation across different accounts. Cloud networks are highly virtualized​ Traditional monitoring tools provide limited visibility into a cloud providers network. Cloud providers' network strategies can drastically impact performance and operations once user traffic enters their environment. Cloud Networking Architectures

6. To succeed I&O teams need 360-degree visibility across multi-cloud environments enriched with the context of owned and unowned networks 7 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Create homegrown solutions Use cloud provider tools Leverage internal tools for traffic mapping between instances and identify gaps in security group rules. Create network connectivity checkers that confirm if networking issues are impacting services Adopting a “shared VPC model” to understand if a set of services are operational post migration 1 2 3 Record resource activity including API calls, administrative actions, and data access Discover resources and configurations and receive  notifications of resource creation, modification or deletion Collect metrics and logs and create alerts to monitor performance and troubleshoot instances 1 2 3 Today's approaches are not enough to close the Visibility Gap

7. Cloud Topology Visualization Auto discover cloud provider resources to understand every service dependency Correlated Cloud Infrastructure Changes Append config changes and events to time-correlated views of experience so you can isolate root-cause faster Cloud Traffic Views View traffic patterns so you can efficiently architect and troubleshoot your cloud network Outcome / Value Deep visibility into public cloud infrastructure and service dependencies that impact digital experiences to dramatically reduce MTTR ThousandEyes Cloud Insights (for AWS) What’s New © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Navigate and explore the assets deployed in your cloud environment

8. VPC flow logs are ingested from AWS and displayed in pre-built dashboards and views Filtering enables flexible and contextual views of performance Configuration changes and other events are time-correlated with views of digital experience to provide necessary context to quickly isolate root cause. Outcome / Value Identify and fix problems faster Provide info needed to architect cloud workloads more efficiently Cloud Traffic Views What’s New - Flow Analysis © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

9. 10 Cloud Insights Alert Rules Alert Type: Traffic Flow Provider: Amazon Web Service Scope Types Account Virtual Private Cloud Availability Zone Region Subnet Alert conditions – triggered when met for last xx minutes Connections Per Second Inside Cloud Throughput Outside Cloud Throughput Rejected Throughput Total Throughput Support for any Alert notification service

10. 11 Cloud Insights Dashboard Template Hero Link Dashboard to monitor configuration changes and VPC flow logs, use global filters for specific VPC s, regions or accounts.

11. Cloud Insights Demo 12

12. 13 30-Day t rial can be requested by Org Admin. Immediately, the trial will be activated, and the admin and AM team will receive a confirmation Email. Self-service Trial Sign up 30 30 30

13. Endpoint Agent - Single Agent Views 2.0 14 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

14. Single Agent View 2.0. What’s New Clearer, simplified view of the digital supply chain Displays s cores, segmented visualization, per-process information, etc. Outcome / Value Guides you precisely to where the problem may exist for more efficient resolution Quickly and accurately diagnose network issues affecting individual employees Reduce MTTR Improve the overall digital experience for users

15. MS Teams Integration What’s New Automatic correlation of MS CQD data with dynamic tests Detailed breakdown for each user of their transmitted and received voice, video, and screen-sharing experiences Outcome / Value Streamlined troubleshooting process Easily identify and diagnose issues affecting MS Teams meetings Clear understanding of problem scope Swift resolution of network-related issues and improved overall end-user experience with MS Teams meetings

16. ThousandEyes App for Splunk 17 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

17. 18 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential + What & How: Operational Metrics & Experience Assurance Where: Service Metrics and Signals Why: Logs, Status Codes and Error Messages = Better Together

18. Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers Mobile networks BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers People, places and things Apps (data center, cloud) Private networks Network services Cloud services ThousandEyes: Visibility across the entire digital supply chain © 2025 Cisco Systems, Inc. and/or its affiliates. rights reserved. Cisco Confidential Splunk Core (Cloud and Enterprise) Domain-agnostic high performance log events storage and analytics for data you have access to Splunk Observability Reliable, performant and secure cloud native microservice-based applications delivered to your customers

19. 20 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Available Now ThousandEyes and Splunk Integrate ThousandEyes with Splunk Platform and Splunk Observability Splunk Observability Cloud Splunk Platform Splunk AppDynamics OpenTelemetry Streaming Integration HEC Streaming Integration Webhook Alert Notifications Test Recommendations Technical Add-on (Coming soon) ITSI Content Pack (Coming soon) OpenTelemetry Streaming Integration

20. © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential ThousandEyes Application In SplunkBase What’s New Splunk and ThousandEyes customers can now correlate information from across their environment into one centralized location Add-on allows you to build dashboards and reports that combine ThousandEyes signals with other signals collected within Splunk Outcome / Value Ensures you’re following ThousandEyes best practices Single pane of glass dashboarding and reporting across signals from your entire enterprise.

21. Cisco Phone Endpoint Agents 22 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

22. 23 Customer experience: Better together benefits Troubleshoot connectivity anywhere Monitor agent desktops and APIs Webex cloud agents measure performance and call quality Real-time data for productivity benefits Drive digital and human engagement AI insights for customer journey data Support any channel call, click, or chat Resilient, scalable cloud platform Joint Outcomes Maximum customer satisfaction Minimum troubleshooting costs Agent satisfaction and retention Simple, centralized management

23. Ensure the availability of your Webex instance so your distributed workforce can join and schedule meetings When your employees complain of an issue, minimize productivity impacts by isolating problem domains Whether employes are on-prem, in the migration process or post migration, leverage Control Hub to monitor, manage and troubleshoot at scale. 1​ 2 3 Enterprise Network Internet Webex Meeting / Calling Webex Hybrid Work

24. Webex Collaboration Solution Webex Meeting Video Conferencing & Screen Sharing Webex Calling Cloud Calling & Phone System VIMT Webex video integration with Teams SIP calls​ VoIP calls to Teams, Zoom from ​ Cisco Phones Monitor collaboration experiences with Webex Dynamic Tests

25. Endpoint Agent natively included in the firmware of PhoneOS devices, eliminating the deployment process Supported on Cisco Phone 9861 / 9871 PhoneOS Endpoint Agent If the speaker has a problem, it impacts the entire call ThousandEyes Network Path Identifies the problem domain Network Path from PhoneOS Agent will be imported to Control Hub call troubleshooting Webex dynamic test detects Webex calls on Cisco phones Visibility into Contact Center monitoring © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

26. Meraki Cross-Domain Assurance 27

27. Eliminate the need for additional hardware and hypervisors by running ThousandEyes Agent natively on MX platform Native integration with Cisco Meraki 28

28. Data integration from ThousandEyes to Meraki—application score and alerting from MX agent Meraki Assurance powered by ThousandEyes Points Change

29. Cross-do main Context with Meraki Path Enrichment Contextual Drill-down What’s New Cross-domain troubleshooting Highlights Meraki MX agent in ThousandEyes Path Visualization, WAN Appliance Score, as well as Connected Clients Seamlessly navigate between ThousandEyes and Meraki interfaces with just a click Detailed breakdown for each user of transmitted and received voice, video, and screen-sharing experiences Outcome / Value Limit “blast radius” of issues impacting end-user digital experience Significantly streamlines workflows across domains

30. WAN appliance health score Meraki integration will try to discover the WAN appliance hosting MX agent ThousandEyes will import following data about MX host running each Meraki agent Meraki WAN appliance data Device utilization WAN Appliance Score MX utilization >= 90% MX device health score = 10% 80% <= MX utilization < 90% MX device health score = 20% MX utilization < 80% MX device health score = 100% Device name: <Meraki network name> WAN Appliance Score: <Device score from Assurance Overview> Connected clients Meraki Assurance Overview link (crosslink)

31. Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official 32 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community Join the discussion at the ThousandEyes Support Community: cs.co/TESupport Reach out to your CSM with any questions Connect With Your CSM

32. 33 © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.