when_to_take_action_ppt.pptx knowledge .

Knwoledge

1. Recognizing When to Take Action DIFFICULT INTERACTIONS

2. Discussion Topics Recognizing and avoiding barriers to resolving conflicts Deciding whether to address conflict

3. Avoid Barriers What are some barriers that might prevent us from dealing with a conflict between colleagues? What are ways to remove the barriers?

4. Decide Whether to Address Conflict Consider a recent difficult interaction, and work with a partner to discuss the following: Can the issue with the other person be resolved by working to change your own attitudes and behaviors? How important is the relationship with the other person? What are the potential costs and benefits of addressing this difficult interaction? Should you work directly with the other person to resolve the difficult situation? Is this a no-win situation?

5. Next Steps For those difficult situations that you have concluded are worth tackling, consider accessing the sections in the Harvard ManageMentor Difficult Interactions topic on how to resolve conflict.