Why servitisation by Scalefactory.eu

Why Servitisation ?

Manufactured goods, whether it are machinery and equipments are becoming more and more commoditised. Globalisation and use of technology has enabled such products to be produced at much lower costs and the speed of imitation and copying has only increased significantly.

It is no longer sufficient to justify the capital cost of the produced goods with the standard explanation of features & benefits it offers. The customer demands today the product to be supported with lifetime service agreements and guaranteed cost of operation.

What are the advantages of servitisation and how to shape your manufacturing roadmap by Stijn Wijndaele - Digital Enabler at Scalefactory.eu

This requires a servitisation transformation which is not easy to realize and therefore may scare of certain organizations…

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1
Scale with

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SALESFORCE
Realisations
OUR TEAM
OUR APPROACH
50 staffmembers
20 certified consultants
Hybrid project teams
Leveraging the cloud
Pure SF Player since 2009
+ 100 Salesforce projects
SCALEFACTORY.EU
Your Business Platformdelivered

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3Our Core Values
OpennessExpertiseEntrepreneurship
We workand share
information as one team
with customers, and
partners alike.
We focus on expertise to
create added valuefor our
clients and their customers.
We encourage creativity,
entrepreneurship and
customer centricity.
Expertise | Entrepreneurship| Openness | Multi Competency
Multi Competency
We are an adaptive
workforce allowing us to
minimise throughput time.

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servitisation
What is
Thedeliveryof aservicecomponentas an addedvalue, when
providing products. Ideally to such an extent that they are seen by
the customers as capabilitiesrather than just a physical asset.

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7Van Der Lande–Conveyors systems sold
on accuracy, security and efficiency.
A pay-per-package-item business model

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Van Der Lande–Conveyors systems sold
on accuracy, security and efficiency.
A pay-per-package-item business model
8
Indaverdeveloped closed loop system to
recover and regenerate Hydrochloric acid
for the steel industry.
A pay-per-use business model

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MARKET & SOCIAL
PERSPECTIVE
KNOWLEDGE
PERSPECTIVE
TECHNOLOGY & INNOVATION
PERSPECTIVE
ECONOMIC
PERSPECTIVE
WHY SERVITISATION?
ENVIRONMENTAL
PERSPECTIVE

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Productionismovingbackfromwestern
industrializednationsforHighQuality,HighMix,
Lowvolumeproducts
Profitmarginsforservicesarepotentially2-3
timesgreaterthanthoseforproducts
Competitionfromlow-costeconomiesremains
intenseandintensifying.Diversificationonadded
valueiskey
ECONOMIC PERSPECTIVE
Why SERVITISATION

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Technologiesareaccessibleandaffordable
Information&Communicationtechnologyenable
manyservices
It’ssimplyacaseofthemanufacturerextending
theirICTnetworkintotheirproducts
TECHNOLOGY PERSPECTIVE
Why SERVITISATION

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Co-creatingvaluewithcustomers,ratherthan
beingembeddedinproductsisgainingtraction
Gaininginsightsintotheorganizational
structures,principlesandprocessesdeliver
effectiveandefficientcustomer-centricservices
Customer-centricservicescreatesustainable
businessmodels&reducetheimpactofmaterial
andenergyuseontheenvironment
KNOWLEDGE PERSPECTIVE
Why SERVITISATION

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13Overview -Product Services
Warranty
Product Provision
Spare part Provision
BASE ServicesINTERMEDIATE ServicesADVANCED Services
Repair, Overhaul, Delivery to Site
Scheduled Maintenance
Technical Helpdesk
Operator training & certification
Condition Monitoring
Revenue-through-use Contract
Customer Support Agreement
Risk & Reward Sharing Contract
Rental Agreement
We know how to build itSince we know how to build it,
We know how to repair it
Because we know how to build it,
We know how to keep it
operational

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14How todrive servitisation
Result driven Approach tailored to your needs
Lets talk!?
Business Applications
Connected to each
other
What does happen?
Up to date digital
model to show what’s
happening now
Connectivity
Connectivity
Visibility
Seeing Being Prepared
Transparancy
Self-Optimising
Why does it
happen?
Big Data analytics to
understand root
causes
Understanding
Industry 4.0
Automateddecision
making and actions
What will happen?
Advanced analytics
for simulation &
identification of most
likely scenarios
AdaptabilityPredictibility

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W. Edwards Deming
Change is not necessary because survival is not mandatory

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17CONTACT US
SCALEFACTORY.EU
[email protected]
0032 486 77 94 94
Voorhavenlaan31 / 007
9000 Gent, Belgium
GHENT OFFICE
Avenue Louise 523
1050 Brussels,Belgium
BRUSSELS OFFICE