Why Zoom Pitch Deck - .pptx-Zoom leader in the enterprise communication segment and also leader in the Gartner magic quadrant

Zoom leader in the enterprise communication segment and also leader in the Gartner magic quadrant

1. Limitless Human Connection on One Platform Jan 2024

2. 02 How to Solve for Them 03 04 Top Modern Work Challenges 01 Use Cases Next Steps ‹#› Agenda

3. Teams are disengaged Driver for digital transformation on 2023. 2 ‹#› Top 5 Customer expectations of consumers will switch brands after just one or two bad experiences 3 Complexity creeps in and introduces friction Average number of apps for >2000 employee organizations 4 211 Challenges in modern work 60% Sources: 1 Asana, How work about work gets in the way of real work, Oct 2022 2 TechTarget 5 Big Digital Transformation Trends, March 2023 3 CCW Digital Survey market study, June 2022 4 Okta :Businesses at Work 2023 report Time wasted on repetitive tasks of a person’s time at work is spent on work about work, not on skilled work. 1 60%

4. ‹#› Make teamwork more meaningful Enable seamless workflows Bring your employee and customer experiences together with an intelligent, all-in-one platform that people love to use Reimagine how you connect and collaborate Empower teams and individuals with AI Strengthen customer relationships

5. ‹#› Enter: The Zoom Platform

6. AI across the Zoom platform Empower teams and individuals ‹#› Better connections Higher quality customer experience Enhanced productivity Smart Gallery / Intelligent Director Workspace reservation Smart suggestions Translations Avatars Available Now: Noise cancellation Adaptive Codecs Music mode Virtual backgrounds Video filters Studio effects Conversation metrics Sentiment Scoring Engagement scoring Topic modeling Available Now: Intent detection Automated Q/A Virtual Agent AI Agent Assist Available Now: AI Companion* Composing Summaries Next steps Info retrieval Whiteboard content generation Smart recording Highlights and chapters Topic highlights Sentiment / engagement scoring *AI Companion is included at no additional cost for customers with the paid services in their Zoom user accounts.

7. Zoom’s approach to AI Federated Responsible Empowering

8. *For customers with the paid services in their Zoom user accounts. May not be available for select verticals and select regional customers. The smart assistant that empowers you to increase productivity, improve team effectiveness and enhance skills Included at no additional cost* $ Included at no extra cost Zoom AI Companion is included at no additional cost* for customers with the paid services in their Zoom user accounts. High quality Zoom’s unique federated approach provides flexibility to choose & deploy the right AI models to deliver high-quality results. Trusted Zoom does not use customer data to train Zoom’s or any third-party AI models. Zoom provides admins and users control and visibility when AI features are being used or activated. Easy to use Zoom AI Companion capabilities are embedded within the intuitive, simple, easy-to-use Zoom experience that you know and love to drive usage and adoption. Platform-wide Zoom AI Companion capabilities are available across the Zoom platform (Meetings, Team Chat, Phone, Email, Whiteboard, Notes) and connected third party apps.

9. ‹#› Increase employee engagement Reach and engage your entire workforce through an open and informed culture Reimagine flexible work Keep employees connected while offering flexible workstyles Make workflows productive Make it easier to get work done and spend less time managing work Employee experience Make teamwork more meaningful

10. Benefits ‹#› Increase employee engagement Reach and engage your entire workforce and connect in virtual co-working spaces Create a higher sense of community and belonging Increase in employee trust, engagement, and performance Simplify internal communications and IT spend with a single app for communications less attrition 1 18-43% more referrals 1 23x 1 Gallup Workvivo study 2022 + +

11. Benefits ‹#› Reimagine hybrid work Keep distributed teams connected and earn your employees commute Create meeting equity for in-person and virtual attendees with AI Improve collaboration across locations and devices Optimize use of office real estate for flexible, collaborative work + lower TCO for Zoom Rooms compared to major competitors 23% Metrigy, Optimizing Collaboration Spend: Why Microsoft+Zoom Is the Better Option, 2Q 2023

12. Benefits ‹#› Make workflows productive One, tightly integrated app for all your communication and collaboration needs, powered by AI Reduce app fatigue with one app to power your workday Focus on work that matters most with AI assistance across the platform Work within your preferred apps minutes increase in productivity per week per employee 52 mins ‹#› ‹#› + Apps + Forrester Total Economic Impact of Zoom’s Unified Communications Platform, February 2022

13. ‹#› EX product innovation Easily support your ever-evolving employee experience needs Notes Clips Continuous Meeting Chat Scheduler AI Companion Dynamic Layouts

14. ‹#› ‹#› Increase employee engagement Reach and engage your entire workforce with an employee experience platform (EXP) Benefits Enhance your digital employee experience Create a center of gravity with seamless integrations Increase connection and engagement throughout your workforce less attrition 1 18-43% more referrals 1 23x 1 Gallup Workvivo study 2022

15. ‹#› ‹#› Reimagine flexible work Keep distributed teams connected and earn your employees commute Benefits Reduce friction across systems for better office experiences Leverage existing software and hardware investments Improve equity and collaboration across distributed teams lower TCO for Zoom Rooms compared to major competitors 23% + Interop for Teams + BYOD Metrigy, Optimizing Collaboration Spend: Why Microsoft+Zoom Is the Better Option, 2Q 2023

16. ‹#› ‹#› Make workflows productive Use your preferred applications and cross-pollinate data across Zoom & Microsoft Benefits Work seamlessly with bi-directional workflows across Zoom and Microsoft Support different team needs Reduce distractions and wasted time spent toggling between apps + Increase in productivity per week per employee 52 mins ‹#› ‹#› Forrester Total Economic Impact of Zoom’s Unified Communications Platform, February 2022

17. ‹#› Create more demand Inspire customers and prospects with high-impact events Accelerate revenue Equip your sellers with more information to reduce sales cycles Increase customer loyalty Provide fast and memorable customer experiences to reduce churn Customer experience Differentiate your customer experiences

18. Benefits ‹#› Drive more demand Inspire customers and prospects with high-impact events Simplify virtual and hybrid events with an all-in-one solution Deliver more engaging events with unique interactions and high-quality content Expand reach before, during, and after the event increase in conference attendees by using Zoom Events ‹#› ‹#› 125% Customer Success Story: VOX Media Code Conference 2022 + + Sessions

19. Benefits ‹#› Accelerate revenue Equip your sellers with more information to reduce sales cycles Reduce costs and vendor management with an all-in-one solution Spend l ess time entering information and doing housekeeping tasks Improve seller performance and be more effective with coaching with AI faster time-to-close for Sales using Zoom 70% Forrester Total Economic Impact of Zoom’s Unified Communications Platform, February 2022 + +

20. Benefits ‹#› Increase customer loyalty Provide fast and memorable customer experiences to reduce churn Resolve customer inquiries faster with AI self service and routing Merge your employee and contact center communications Engage with customers in new ways of Zoom Virtual Agent interactions successfully resolved without agent involvement on average 68% + +

21. ‹#› CX product innovation Easily support your ever-evolving customer experience needs Workforce Management Revenue Accelerator Quality Management AI Chat Compose for Events Generative AI in Zoom Virtual Agent Production Studio for Events

22. ‹#› ‹#› Benefits Enable seamless workflows Flexibility and choice to drive business outcomes with frictionless integrations Use your preferred business apps, systems and tools within a seamless experience Build and customize to meet unique use cases Meet business objectives without conforming to technology

23. ‹#› © 2023 Zoom Video Communications, Inc. Applications layer QoS for optimized video, audio and screen sharing Distributed network for increased reliability and media quality Dynamically optimized AV experience on transport conditions, devices, user location, backed by industry standards. Reliability you can depend on Cloud-first architecture that just works Optimized collaboration Reduced latency Improved streaming

24. ‹#› ‹#› 34% less Implementation and training costs 2 AI Included Generative AI assistant included 1 LICENSE Simple and transparent licensing, with no hidden fees and AI included IMPLEMENTATION Intuitive admin portal saves time in provisioning tasks to accelerate adoption OPERATIONS Renowned ease-of-use allows you to support more end-users with fewer FTEs Total Cost of Ownership Savings beyond the license fee 33% less Annual management cost 2 + + 1 As of September 2023, other vendors advertise charging up to $30 per user per month. 2 As compared to the average of all platforms, according to a 2023 Zoom-commissioned Metrigy study

25. Zoom Microsoft Zoom One Enterprise + $250 year Microsoft 365 E3 $156 year Live Translation Included Teams Premium $120 year Meeting Summary Included AI Companion Included Microsoft Copilot $360 year Zoom Rooms Included Teams Room Pro $480 year Conf Room Connector Included Cloud Video Interop 3rd Party Digital Signs, Workspace Reservation Included Not Available N/A Common Area Phones Included Teams Shared Device $96 year Global Calling Plans $240 year International Calling Plan $288 year Total Cost: $49,000 Total Cost: $95,760 AI Spaces Phone Zoom One savings Sample enterprise setup of 100 users 5 conf rooms 10 common area phones $46.8K Savings AI 83% Phone 12% Spaces 5% Calculation based on publicly available US$ list pricing at the time of writing. Assumptions include 100 knowledge workers, Microsoft Office 365 E3 licensing in place, 5 video enabled conference rooms with existing compatible hardware, 10 common area phone systems with compatible hardware.