writing report business partner b1+ .pdf

writing report business partner b1+ .pdf

1. REPORTING
REASONS & RESULTS
GROUP 4

2. Content
How to write a
report
Exercise
1 2 3
Definition &
Structure

3. 1 What is a
report?
1.
Report is the process of presenting information in a
structured and organised way. It serves as a means of
communicating facts, findings, or recommendations to
a specific audience, typically in a written format.

4. 1.2 What is the
structure of a report?
Starting a report

5. 1.2 What is the
structure of a report?
Main body of a report

6. 1.2 What is the structure
of a report?
Ending a report

7. PROBLEM REASON RESULT
1.Customer
complaints
(1) Can’t contact customer
service by phone
(2) staff rude and unhelpful
Feel uncomfortable and
dissatisfied.
2.Competition
More competition from discount
stores
Have experienced a
noticeable decrease in
revenue
3.Poor network
service
Inadequate network
infrastructure: towers, phone
masts, antennas.
Phones are useless in some
areas
EXAMPLE: Write a report to outline the problems your
company had over the last month. Use the table below to help
you.

8. Report on current problems
The company has faced several problems over the
last month. This report aims to outline the main
problems within the company and details the reasons
and results.
1.Starting a report
(outline the problems)

9. 2. Main body of a report

10. -Customers are unable to connect with customer
service by phone.
-When customers need to support from staff, the staff
are very rude and are unable to explain the situation to
them.
Customer complaints
Reason
Result
-Customers feel uncomfortable and dissatisfied.
-Many customers have canceled their contracts

11. There has been a big increase in customer complaints over the past few days. The
main problem seems to be that customers are unable to connect with customer
service by phone. Secondly, when customers need to support from staff, the staff are
very rude and are unable to explain the situation to them. Therefore, Customers feel
uncomfortable and dissatisfied with my company. As a result, many customers have
canceled their contracts with us and it leads to profits of the company falling
dramatically.
Customer complaints

12. Competition
Reason
- more competition from discount stores
Result
- have experienced a noticeable decrease in revenue
- challenges in maintaining our customer base

13. The second problem is competition. One of the main reasons is that more discount
stores have the advantage of offering lower prices to consumers. As a result, we have
experienced a noticeable decrease in revenue as customers are drawn to the lower
prices offered by our competitors. Furthermore, the price competition has led to
challenges in maintaining our customer base .
Competition

14. Poor network service
Reason
- Inadequate network infrastructure: towers, phone masts, antennas.
Result
-Phones are useless in some areas
-Frustrated customers

15. The third problem is that network service is poor in some areas. This can be attributed
to inadequate network infrastructure, including towers, phone masts, and antennas in
rural or mountainous areas. As a result, phones are useless because customers cannot
pick up the phone’s signal and they feel more frustrated and dissatisfied with mobile
service so this has also had a big impact on company sales figures.
Poor network service

16. Report on current
problems
The company has
faced several
problems over the
last month. This
report aims to outline
the main problems
and details the
reasons and results
for them.
REASONS & RESULTS
There has been a big increase in customer complaints over the past few days. The main problem seems to
be that customers are unable to connect with customer service by phone. Secondly, when customers need
to support from staff, the staff are very rude and are unable to explain the situation to them.Therefore,
Customers feel uncomfortable and dissatisfied with my company. As a result, many customers have
canceled their contracts with us and it leads to profits of the company falling dramatically.
Customer complaints
The second problem is competition. One of the main reasons is that more discount stores have the
advantage of offering lower prices to consumers. As a result, we have experienced a noticeable decrease
in revenue as customers are drawn to the lower prices offered by our competitors. Furthermore, the price
competition has led to challenges in maintaining our customer base and the competition has compelled us
to find ways to reduce costs without compromising on the quality of our products and services.
Competition
The third problem is that network service is poor in some areas. This can be attributed to infrastructure
issues such as inadequate network infrastructure, including towers, phone masts, and antennas in rural or
mountainous areas. As a result, phones are useless because they cannot pick up the phone’s signal and
customers feel more frustrated and dissatisfied with their mobile service so this has also had a big impact on
company sales figures.
Poor network service

17. REASON RESULT
Because So
As a result of Resulting in
Due to Has led to
In order to Has resulted in
Linking
Words/
Phrases

18. EXERCISE 1: LINKING WORDS

19. Answer Ex1

20. Thank you