You_Exec_-_Business_Process_Re-engineering_Free.pptx

You_Exec_-_Business_Process_Re-engineering_Free.pptx

1. PROCESS-ORIENTED FUNCTIONAL FOCUS ON Remit Value chain PROCEDURE Complex Lean ORGANIZATION Hierarchical Level ORIENTED TOWARDS Senior management Clients ENVIRONMENT Responsibilities are divided up Holistic WORKING METHOD Individual Teamwork EMPLOYEES Directed from outside Autonomous CULTURE Control Trust FUNCTIONAL VS. PROCESS-ORIENTED BPR Aim to transform a business from being purely functional to becoming process-oriented

2. Process Deployment Organize for BPR Process Redesign Process Diagnosis BPR PHASES ORGANIZE FOR BPR Create Business process map Prioritize areas for improvement Establish Process Ownership Form BPR team Initiate Project PROCESS DIAGNOSIS Determine customer requirements Determine and document current process Rate the process PROCESS DEPLOYMENT Implement Process Improvement Plan Measure Results Obtain customer feedback Do it all over again PROCESS REDESIGN Benchmark the process Develop solutions to close gaps Get Buy-ins Develop Improvement Plans

3. STAGES OF BPR VISION Define corporate vision and business goals IDENTIFICATION Identify business processes to be reengineered ANALYSIS Analyze and measure existing process REDESIGN Identify possible IT applications and design alternative processes EVALUATE Evaluate and select reengineered processes IMPLEMENT Implement the reengineered process OPTIMIZE Continuously develop and improve the new process

4. Function specific projects Core business processes Primary value chain Extended value chain Improve process efficiency Leverage Best practices Optimize value chains Redefine value Process Definition “Value Capture” Process Improvement “Value Expansion” Business Process Redesign Enterprise Transformation BREADTH OF CHANGE OBJECTIVES TACTICAL Content focused Known opportunities Proof of concept ROI justification VALUE OPTIMIZATION Business case focused Value chain prioritization Program expansion Benefit realization STRATEGIC Innovation focus Enterprise value optimization Program integration BPR SERVICE LEVELS

5. CHANGE MANAGEMENT CURVE Shock, denial Anger, fear Acceptance Commitment IMPACT POSITIVE NEGATIVE STAGE 01 STAGE 02 STAGE 03 STAGE 04 STATUS QUO DISRUPTION EXPLORATION REBUILDING