zewail academy abd bobah dr hatem el bitar.pdf

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1. Assignment number 5
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar
01005684344

2. Assignment number 1
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar

3. Abdul-Aziz Awad Bobah
45 years old
Dentist – Ibn Sina Polyclinic – Jeddah -KSA

4. Arabian School
Because a lot of medical works( technically)
are difficult to understand by non medical
stuff, but should be has good knowledge and
experience in hospital management.

5. Hospital Management
Is the art and science that business
activities deals within healthcare facilities

6. Organizations
Is a structured where a group of people
work together to achieve a goal or aims
under supervision and responsibility

7. Assignment number 2
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar

9. Apply life cycle on your organization ,
Start-up
Growth
Plateauing
Decline

Growth level

Length of time
Start-up
Growth
Plateauing
Decline

10. Mention types of organization – life cycle of hospital
/organization
Type of organization
1.Public
2.Private
3.Non- government
(NGOS)




Life cycle hospital –
organization
1.start- up
2.Growth
3.Plateauing
4.Renewal/ Decline




Example for hospital
life cycle (Human)
1.Start up (infancy )
2.Phase of growth
(Childhood)
3.Phase of maturity
(teenage)
4.Renewal / decline

11. Mention mega layers environments which affects your Organization
external
2. Politics and Economics:
Some government fees and
taxes affected in patient
economy and decrease the
patient rate .










1.Economical Factors:
These days, especially after the
Corona pandemic crisis
and the economic
recessions that
accompanied it, have had a
major impact on the
general economy, which
has led to job losses,
weakness, or reduced
salaries, and has been
reflected in a decrease in
the number of patients or
a limited request for
treatment.

3. Demographic changes:
in the past two years, the
demolition of some
neighborhoods has occurred in
the Jeddah city, which lead to
moving of patient to other
place.

12. Mention mega layers environments which affects your Organization
internal
2. Low and regulation policies:
Some low and regulation
policies are change even
increase money for paying
government transactions, or
some privileges for doctors
work. That decrease the
income.




1.Leadership and
management:
Because of our manager is not
medical staff member and
also not administrative,
and just want to follow his
order.





3. competitors:
lack of marketing strategies,
and not believe and not hiring
a marketing specialist.

13. Give example on whole system components as you learned from lecture
public private Non- government (NGOS)
Kafr el dawar
King Abdulaziz Hospital
Dar Alfouad
International Medical
Center (IMC)
El orman
Safe medical care org
(SNCO)

14. Input: The resources that are used to provide
dental care, such as:
Dental facility geographic: where is the
dental center location.
Patient Demographics: Age, health
history, and specific dental needs.
Staff: Dentists, dental hygienists, dental
assistants, and administrative personnel
includes Administrative, Finances, and
Marketing)
Dental organization: all dental clinics
specialist, good decoration desgin, parking
services
Equipment: Dental chairs, X-ray machines,
computers, and dental tools.
Materials: Dental fillings, braces, crowns,
dentures, and others materials used in dental
treatments.
Technology: Intraoral cameras, laser
dentistry equipment, and patient files and
education software.
Information Systems: Patient
management software, digital health records.
Knowledge: The latest research, treatment
protocols, and best practices in dentistry.
Process: The activities that take place to
deliver dental services, including:
Appointment Scheduling: Using
information systems to manage patient
appointments.
Diagnosis: Dentists use their expertise and
equipment to diagnose dental issues.
Treatment Planning: Creating a tailored
treatment plan for each patient.
Dental Procedures: Carrying out
cleanings, fillings, extractions, and other
dental work.
Surgical Procedures: Performing dental
surgeries like implants or extractions .
Sterilization: Ensuring all tools and
equipment are properly sterilized before use .
Patient Education: Informing patients
about oral health and preventive care.
Recovery Monitoring: Tracking patient
recovery and providing post-operative care
instructions.
Marketing Strategies: Targeting a group
of customers with some offers, as well as
seasonal offers, official occasions, vacations
and holidays
Output: The results of the dental
clinic’s activities, which could be :
Improved Oral Health: The
primary goal of dental treatments.
Patient Satisfaction: Measured
through feedback and follow-up
appointments.
Restored Functionality: The ability
of patients to chew and speak properly
after treatment .
Aesthetic Improvement: Enhanced
appearance of patients’ smiles after
cosmetic procedures .
Financial Performance: Revenue
generated from dental services provided.
Community Health Impact:
Contribution to the overall oral health of
the community served by the clinic
Data Analytics: Analysis of treatment
outcomes and patient satisfaction
metrics .

15. Assignment number 3
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar

17. Enumerate managerial functions? Define them?
1.Planning




2.Organizing




3.Leading




4.Controlling
A process that is based on the analysis of the data and identify needs and assess
available resources and use this analysis in preparation for the change, according to
the objective.
Management function that involves:
The process of determining. What tasks to be done?
Who is to do them ? And how task to be grouped?
Management function that involves motivation:
-Influence teams of work. - select most effective communicating channels.
-- resolving conflicts.
Management function that involves Monitoring actual performance
Taking corrective action if necessary
Comparing actual performance to standards

18. Give an account on planning types?
1. Formality 2. Process 3. Target 4. Time frame
Informal
plans
Formal
plans
Operational
plans
Strategic
plans
Specific
plans
Single use
plans
Directional
plans
Long term
Plans
(up to 5 years)
Short term
Plans
(<1 years)
Standing
Plans
(ongoing)

19. Make a plan with same question explained in the lecture? For example
development of your department in the hospital?
Improvement the daily work of treatment of Root
Canal Treatment
What to do ?
Who should do it ?
Endodontic Specialist , Dental Head of Department ,
Head of Accountant Department, General Manager

20. Make a plan with same question explained in the lecture? For example
development of your department in the hospital?
Within 2 months
When to do it ?
How to do it ?
- Holding meeting with Head of Dental Department, Head of accountant
department, the General manager.
-Determine the prioritizing and what the Endodontic Sp. Needs and wants.
-ىودج ةسارد وا روصت لمع عم راعسا ضورع ميدقت
-رايغلا عطق رفوتو ةنايصلاو دوقعلا نم ققحتلا
-اهميقعت ةيفيكو ةديدجلا ةزهجلاا عم لماعتلاو لمعلا ةلوهسو ةقيرط.
-اهيلع نيلماعلا بيردت.

21. Make a plan with same question explained in the lecture? For example
development of your department in the hospital?
- save the treatment time ( from manual hand filing may consuming 2-3 visits
that may consuming 45 mins to 1,15 h and comparing with the Rotary filing
treatment may just take
single visit with 1-1.30 h)
- Facilitate the treatment.
- More accurate.
-Patient successes and thrust.
-Increase the Marketing.
-Increase the income to clinic

Why to do it ?

22. Mention managerial skills according to Robert Katz?
Conceptual skills
Technical skills
Human skills
Political skills

23. Define conceptual skills?
Mental capacity to perceive and manipulate idea and obstruct relationships.

Gives manager landscape view of organization and see how parts relate to each
other and correlate to external environment.

Add imagination to work and helps manager to develop alternatives.

24. Compare between Forecasting and planning?
Forecasting planning
Forecasting can be described as
predicting what the future will
look like, may rely on un certain
information.
Planning predicts what the future
should look like, must rely on data
analysis, statistics, indicators,
reports, estimation of needs (
budgets) and certain information.

25. Compare between strategic planning and operational planning?
P.O.C
1. Time format
2. Management scope
8. Setting objectives
7. Sequence
3. Responsibility
6. Main question
4. Details
5. Uncertainty
STATEGIC PLANE OPERATIONAL PLANE
2- 7 – 10 years
Macro
3 months – 1 year
Micro
Middle / first line Top level
High Low
High low
What How
First Second
End Start

26. Assignment number 4
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar

28. Enumerate manager’s roles according to Fred. Luthan
1.Traditional Management.
2.Communication.
3.Networking.
4.H.R Management.

29. Enumerate manager’s roles according to Henry Minzberg
interpersonal Informational Decisional
•Figurehead
•Leader
•liasion
•Monitor
•Disseminator
•Spokeperson
•Entrepeneur
•Disturbance
Handler
•Resource
allocator
•Negotiator

30. Give example for whole managerial system in managerial pyramids in
any level in your hospital?
Medical Director
Head of Dental
Department
All Dental Department Staff
( Dentistry ,Dental Ass, Dental
hygienist)
General
Manager
Top level
Middle level
First Line level
Non Management Employee

31. In time management, Book of Merill dougles, what are the guide lines
followed in dealing with time?
1, Setting Objects and goals .
2, Setting priorities.
3, Setting dead lines.
4, Progress Report.

32. How to select the manager? 3 Methods.
Top manager level Promotion Recommendation
Determines the qualification and
standards which published to all
candidates for the job
Also rely on the secret annual
reports
Promoted position he lead
before
Pass the tests and interviews
Also publishing of recruiting a
managerial job must before 6
months at least to give chance
for candidates to apply for the
job
The promising member of the
organization who have good
qualification
And training
Considering
The size of organization
The existing problems of
wages equipment….etc
External environment from
(democratic ,doctorate…etc)
The reasonable time (e.g. no
crisis)
in the formal managerial
structure
From head of
department to the
higher level

33. Enumerate typical duties and qualifications of hospital managers?.
TYPICAL
DUTIES
1-Responsible for planning, organizing, directing and controlling all resource departments and
services of the organization, including personnel, financial, facilities, equipment and supplies.
2-Administers the organization's total budget and actively participates in planning with all his
assistances and government staff.
3-Responsible for developing and directing the implementation of policies and Programs in
the resource departments and services of the organization.
4-Acts as chief advisor to the Medical Director in development and implementation of
organization's programs, policies and procedures.
5-Promotes and maintains effective public relations with governmental and community
agencies and individuals.
6-Performs other duties as assigned.

34. Enumerate typical duties and qualifications of hospital managers?.
QUALIF
ICATIO
NS
Knowledge, Abilities and Skills
Knowledge of personnel and business administration principles in a hospital setting.
Knowledge of government legislation, policies and accounting practices as wages of
employees, budgets…..etc
- Ability to communicate effectively, orally and in writing
Education, Training and Experience
Completion of a post-graduate course in hospital administration ( diploma in hospital
administration), or equivalent training and experience, and at least five years of related
experience.
-Physical Standards (Physically capable of performing the duties as assigned. )

35. Assignment number 5
by
dr. AbdulAziz Awad Bobah
Undersupervision of
Dr Hatem Elbitar

37. Can you arrange your tasks in time quadrant as you learn
Urgent Not urgent


Important

• Emergency patient appointment
treatment.
• Complex and need long time
procedure


• witting policy and procedure for standard.
•Review treatment plans for upcoming cases
for same day (strategic planning)
•Check instruments sterilities date and
situations, and organize supplies.


Not
important

• non critical administrative tasks (
reading memo from MOH)
•Handling minor paperwork
•Meeting marketing and supply midrib

•Return routine phone calls.
•Coffee break with others (football discus)
•Social media checking.

38. Level of team formation Enumerate and explain
Forming


Trying to make a group
Descried, team come together for the first time.
They express excitement about the team’s purpose but may also feel nervous due to unfamiliarity.



Focus:
establishing team roles, responsibility, and norms.


Activities:
Discussing the team’s mission, setting ground rules, and clarifying
expectation.
The roles, skills, style and power of individuals in the group may not be clear


Useful leader behavior
-The leader of the group feels responsible for it and may therefore be the most anxious.
-The leader makes sure the group knows its purposes and rationale.
-Written and verbal explanation prior to the first meeting.
-Members of the group need to be introduced to one another. May be done by providing formal biographies, roles.

39. Level of team formation Enumerate and explain
Storming



Characteristics
-Potentially a time of conflict.
-The implications of working as a group become clearer and may be challenged.
-People become clearer about each others' agendas and may challenge these




Focus:
resolving conflicts, building trust, and finding common ground.


Activities:
Encouraging open communication, addressing disagreements, and promotion
collaboration.


Useful leader behavior
-The leader allows discussion of the implications of working as a group and sets boundaries for the
negotiation of the group's objectives, allowing reshaping if necessary.
-The leader encourages positive sharing of agendas and allows individual members to revise their roles,
responsibilities and uncertainties.

40. Level of team formation Enumerate and explain
Norming




Characteristics
-team members start to work together more smoothly. They develop shared norms, values, and ways of operating.
-If the previous stages have been successfully negotiated, the group has now developed a shared understanding of its
purpose and roles.
-Anxiety and conflict decrease, and the group starts to establish (roles) about how it will work




Focus:
solidifying team cohesion and mutual understanding.

Activities:
Reinforcing positive behaviors, celebrating achievements, and reinforcing team identity.


Useful leader behavior

-The leader articulates purposes and roles, and checks members' understanding of these and their
commitment to the group.
-The leader may initiate a review of the progress of the group's work, to allow discussion of ways of
working.

41. Level of team formation Enumerate and explain
performing



Characteristics
-in the performing stage, the team operate at its peak performance. Members collaborate effectively, leveraging their
strengths to achieve goals,
The group gets on with the task. There is now understanding and trust between group members.



Focus:
achieving objectives and delivering results.

Activities:
Focusing on tasks, maintaining high productivity, and leveraging individual expertise.

Useful leader behavior

-Periodic review of the group's purpose, roles and processes may be necessary.
-The leader monitors progress and achievements (especially positive ones) and communicates
them to the group.

42. Level of team formation Enumerate and explain
Transforming or Mourning



Characteristics
-this stage occurs when the team disbands after achieving its goals.
-The group has completed the task ., Members need to adjust to the loss of the group




Focus:
reflecting on the team’s journey and transitioning to new endeavors.

tra Activities:
Celebrating successes, expressing gratitude, and preparing for individual next steps.


Useful leader behavior
-The leader summarizes the group's achievements.
-Recognizing individual contributions

43. Compare between team and group
Team Group
definition
purpose
interaction

It is any collection of people who interact with
one another because they perceive themselves
to have similar interests.



It is a group with a sense of a common
goal or task



Often from spontaneously and may not have a
clear purpose beyond the shared interest that
brought them together.


Teams are purpose – driven. They have
specific objectives, roles, and responsibilities.


Team members collaborate activity, communicate
frequently, and rely on each other’s expertise. They
work together closely to achieve their common goals.


Group members may interact casually or
intermittently. Their interactions are less
structured.

Leadership
Accountability

Team often have designated leaders(such as a
team captain or project manager) who guide
decision making and coordinate.


Team members are collectively accountable for
achieving their objectives. They share
responsibility for success or failure.


Leadership within a group may be
informal or shared among members.


Individual accountability is lower in a group.
Members may not be held responsible for
overall outcomes.