3. A4A_Unit 3_Prevention Workplace Violence Ag.pptx

Workplace Violence Prevention in Agricultural Settings.
Unit 3 is part of an AQUITY FOR ALL training program on the recognition, abatement, and prevention of workplace violence in the agricultural industry.
This material was produced under grant number SH-000021-SH3 from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. Government.
This material was written and developed by K. Grogan Ullah.

1. Training Program to Prevent Workplace Violence in the Healthcare OSHA Disclaimer This material was produced under grant number SH-000021-SH3 from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. Government. 54 Developed by K. Grogan Ullah

2. Unit 3: When Workplace Violence Happens 54

3. Unit 3 Learning Objectives In this unit, we will improve our understanding of - How our bodies respond during a crisis. How to remain calm in an emergency. How to respond to various levels and types of violence. What to do when the police arrive. 56

4. Fight or Flight? Bodily reactions when violence happens - Increased heart rate and blood pressure Increased breathing rate Dilated pupils Diverted blood flow to the muscles 57

5. Fight or Flight (cont’d) Cognitive problems Reduced attention Impaired decision-making Memory problems Tunnel vision Inability to communicate well with others 58

6. Before and When Violence Happens Use “box breathing” Breathe in through your nose for a count of four Hold your breath for a count of four Exhale through your mouth for a count of four Hold your breath at the bottom of the exhale for a count of four Restart the cycle 59

7. Before and When Violence Happens (cont’d) Use “cue words” Examples: Peace I am safe Breathe I breathe in calm - I breathe out tension Strong I can handle this 60

8. Understanding the Three Levels of Workplace Violence Level 1: “The Bully” Level 2: “The Abuser” Level 3: “The Assailant” 61

9. Level 1 (Early Warning Signs) The person is: Intimidating and/or bullying Discourteous and/or disrespectful uncooperative verbally abusive 62

10. Level 1 (Early Warning Signs) (cont’d) Suggested responses: Remain calm and observe Document the behavior by noting the behavior, the date, and the time Report your concerns to your supervisor or HR 63

11. Level 2 (Escalation of the Situation) The person: Argues belligerently Refuses to obey policies and procedures S abotages V erbalizes wishes to hurt others Threatens Talks about self as a victim 64

12. Level 2 (Escalation of the Situation) (cont’d) Possible Reponses: Remain calm Speak slowly, calmly, and clearly Contact your supervisor or HR Secure your own safety Call 911 (if warranted) 65

13. De-escalate the Situation Listen with empathy Listen without judgement Calmly use the person’s name Calmly acknowledge their concerns and feelings Offer to assist them to resolve the situation 66

14. Level 3 (Further Escalation – Often Resulting in an Emergency Situation) The person: Threatens suicide Physically fights others Destroys property Displays extreme rage Uses weapons to inflict harm 67

15. Level 3 (Further Escalation – Often Resulting in an Emergency Situation)( con’t ) Possible responses: Remain calm Secure your personal safety Call 911 Contact your supervisor Cooperate with police 68

16. What if de-escalation fails? What should I do? 69

17. “RUN. HIDE. FIGHT” “CORA. ESCONDASE. PELEE. Spanish English 70

18. Retreat (run) Have a safe route in mind Leave your belongings behind Evacuate the area as quickly as the situation requires Help others escape, if possible 71

19. Retreat or Run (cont’d) Secure your personal safety first Evacuate, if possible Leave your belongings behind Prevent others from entering the area Call 911 when you are safe 72

20. Hide Find an area with a lockable door, if possible Barricade the door, if possible Close blinds / turn off lights Silence your phone and remain quiet If outside, take cover behind a shielding object, such as behind a car’s engine and front wheels Call 9-1-1 when it is safe to do so 73

21. Fight (as a last resort, and only if your life is in danger) If Escape or Hiding is Impossible: Protect yourself and others Use improvised weapons Incapacitate the attacker Act with determination 74

22. Call the Police Tell the operator: What the emergency is The location of the emergency The number of perpetrators What the perpetrator(s) look like If you saw any weapons What injuries you or someone suffered 75

23. When Police Arrive Remain calm Put down any items in your hands Keep your hands visible at all times Avoid making any quick movements towards the officers Do not grab a police officer Cooperate with police and follow their directions at all times. 76

24. When Police Arrive (cont’d) Prepare to report: Location of the perpetrator (if still on premises) Number of perpetrators Physical description of perpetrators Number and type of weapons held by the perpetrator Number of potential victims 77

25. True or False When police arrive, keep your hands in your pockets. During an active shooter situation, your primary goal is to calm the shooter down. You should always first fight, and then run or hide. In violence Levels 1 and 2, you should yell the person’s name to get them to stop. You can use box breathing and cue words to calm yourself in an emergency. 78