5W & 1H -a.raviteja B.com(CA) Iii year-vi sem 07216-26045 -
5W1H (who, what, where, when, why, how) is a method of asking questions about a process or a problem taken up for improvement. Four of the W’s (who, what, where, when) and the one H(How) is used to comprehend for details, analyze inferences and judgment to get to the fundamental facts and guide statements to get to the abstraction. The last W (why) is often asked five times so that one can drill down to get to the core of a problem. 5W1H of Six Sigma explains the approach to be followed by exactly understanding and analyzing the process, project or a problem for improvement
Meaning of 5W+1H:- Who? Is a question that will contain the facts relating to any person who directly or indirectly associated with the incident . Here will shows up, the names that include within the scope of the news that is discussed . b ) What? Is a question that will answer what happened and will encourage reporters to gather facts related to the things done by the offender and the victim in an incident . c ) Why? Will answer the background or the cause of the incident. Although rare , why can be used to open a news or the lead story.
d ) Where Regarding the scene. Can be written detailed scene or just outline only. Typically, when the news comes from a famous place, then the writing is not too detailed . e ) When Concerning the time of the incident. Time stamp is not limited to date, but can be written days, hours, even minutes when an incident takes place . f ) How Will provide facts about the incident are given. Could tell the atmosphere even when the flow of events reported an ongoing incident.
In Communication:- What What’s the decision? What does it mean? What should I know? What’s in it for me? Why Why is it the right decision? Why now? Why is it important? Where Where is this decision coming from? Where/what locations will it affect? Where can I get more information? When When is this happening? How How was the decision made? How will it be implemented? How will communications flow internally and externally? How does it impact me? Who Who made the decision? Who’s in charge? Who does it impact?
In Education:- In the education field the questioning plays a key role There is a survey made on the teachers that one third of the teachers are engaged in spending the remaining time of the class by asking questions to make sure that the students listened to the class or not or to clarify any doubts. Students with the questioning skills are having more knowledge and Memory Power compared to the normal students.
In Journalism:- Compared to the others fields journalism is one which has the more importance for the ‘5w and 1H’ , has a journalist should be contain the communication skills along with the questioning skills without the questioning skills a person cannot be a good journalist especially for the reporters
In the Business or Organization:- As long as an organization has a strong desire to improve the business performance by identifying each and every key business processes for improvement. Organizations can implement “5W and 1H”. When they find out that the customer satisfaction level is eroding. When they want to retain a leadership position through quality in the market. When there is a clear indication of losing market share due to quality. When their processes have not changed for a long time. When the quality of a product is largely dependent on human inspection skills instead of being built-in to the production process. When they think their processes have all reached an improvement plateau. When they are required to improve performance in all areas of their business process. When they decide they want to survive and grow in today’s competitive market.
Crime Analysis:- In the departments like Police or CID for the investigation and analysis of a crime,one should follow the 5W and 1H.There is a process to be followed while investigating a case or crime What happened? This entails spelling out the sequence of events and the actions of those involved. Where did it happen? Sometimes the sequence of events takes place in several locations. For example, a car might be stolen from a parking lot, moved to a garage for stripping of valuable parts, and then dumped on a piece of wasteland. Information may only be available about the first and last locations. Visiting these can help explain why the offender selected them.
When did it happen? Householders or car owners might know only that their car was stolen or their house burgled "sometime during the weekend." For many interpersonal crimes, however, the victim will be able to report precisely when the crime occurred ,which may permit inferences about such matters as whether the streets were deserted. Who was involved? There is always at least one offender; there may be one or more victims even if they have no direct contact with the offender; there may be witnesses and other third parties. Statements in police records made by witnesses and victims can provide much useful information, but it might sometimes be important to question a sample about the event.
Why did they act as they did? It is important to understand the specific benefits that a particular kind of crime brings to the offender. In many cases of theft, the motive will be obvious, but for interpersonal crimes and for vandalism the motives may only emerge from interviewing offenders . Equally important for prevention may be to understand why victims and witnesses behaved as they did and to answer such questions as "What causes some victims to respond by attacking the offender?" and "Why do witnesses often fail to intervene?" How did the offender carry out the crime? Crime can be thought of as a process, with several steps from initiation to completion, rather than a circumscribed act occurring at a specific point in time. At each step the offender must make decisions, might need to work with others, and might need to employ specific knowledge and tools.