19. T, p. 149, conceptual
20. T, p. 151, conceptual
21. F, p. 151, factual
22. T, p. 153, factual
23. F, p. 153, conceptual
24. F, p. 153, conceptual
25. F, p. 156, factual
26. F, p. 158, applied
27. T, p. 158, factual
28. T, p. 159, factual
29. T, p. 159, factual
30. F, p. 160, factual
31. F, p. 160, factual
32. F, p. 161, factual
33. T, p. 161, factual
34. F p. 164, factual
35. T, p. 165 (Scott case study), conceptual
36. T, p. 167, factual
37. F, p. 169, factual
38. T, p. 170, factual
39. T, p. 170, factual
40. F, p. 171, factual
41. T, p. 172 (Accent), factual
42. T, p. 173, factual
43. F, p. 174, conceptual
44. A, p. 144, conceptual
45. A, p. 145, applied
46. B, p. 146, factual
47. B, p. 146, factual
48. C, p. 146, applied
49. D, p. 146, applied
50. C, p. 146, conceptual
51. D, p. 147, factual
52. D, p. 147, factual
53. C, p. 148, factual
54. C, p. 148, factual
55. D, p. 149, applied
56. D, p. 150, factual
57. A, p. 150 (Accent), applied
58. C, p. 151, factual
59. B, p. 152 factual
60. D, p. 152, conceptual
61. B, p. 153, factual
62. B, p. 154, factual
63. B, p. 154, conceptual
64. C, p. 154, conceptual
65. B, p. 154, applied
66. B, pp. 154-155 (Figure 7.3), conceptual
67. B, p. 155, conceptual