Avaya 60470T Exam: Syllabus Breakdown, Sample Questions & Study Tips

Start Here--- https://bit.ly/3TZxReo ---Get complete detail on 60470T exam guide to crack Avaya AXP (On-Prem +Connect) Supervisors (ASUC-0102). You can collect all information on 60470T tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on Avaya AXP (On-Prem +Connect) Supervisors (ASUC-0102) and get ready to crack 60470T certification. Explore all information on 60470T exam with number of questions, passing percentage and time duration to complete test.

1. Avaya 60470T Exam:
Syllabus Breakdown, Sample
Questions & Study Tips
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2. 60470T Exam Details
Vendor Avaya
Exam Code 60470T
Full Exam Name Avaya AXP (On-Prem +Connect) Supervisor
Number of Questions 20
Sample Questions Avaya 60470T Sample Questions
Practice Exams Avaya AXP (On-Prem +Connect)
Supervisors (ASUC-0102) Practice Test
Passing Score 70%
Time Limit 30 minutes
Languages English
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3. How to Prepare for 60470T
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya
60470T certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
AXP (On-Prem +Connect) Supervisor
❏Identify your weak areas from practice test and do more practice with
system
❏Repeat practice exams and try to score 100% on www.nwexam.co m
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4. Avaya 60470T Certification Syllabus Content
Topic
Navigate and handle basic actions on Avaya Workspaces
Manage and communicate with agents
Manage voice interactions
Use the Proactive Outreach feature
Use Call Recording
Use monitoring features to observe and coach an agent
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5. Avaya 60470T Certification Syllabus Content
Topic
Use monitoring features to barge into an agent
Utilize Real-Time reports
Add components to a Real-Time report
Customize Real-Time reports
Utilize Historical Reports
Create Historical and Dossier reports
Customize Historical reports
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6. 60470T
Exam Questions
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Avaya

7. 01. Which tools within Avaya Workspaces are used
to customize Historical Reports?
(Select two)
a) Report Designer
b) Dashboard Widgets
c) Data Export Tools
d) Template Editor
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8. ANSWER:
a) Report Designer
d) Template Editor
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9. 02. What tools are available for supervisors to
interact with agents directly from the monitoring
screen in Avaya Workspaces? (Select two)
a) Video call
b) Instant messaging
c) Email
d) Voice call
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10. ANSWER:
b) Instant messaging
d) Voice call
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11. 03. How can a supervisor use customization in Real-
Time reports to handle sudden increases in call
volume?
a) By setting alerts for when call volume exceeds a threshold
b) By modifying the report to show only off-peak hours
c) By changing the report layout to include fewer details
d) By adjusting the frequency of report updates
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12. ANSWER:
a) By setting alerts for when call volume
exceeds a threshold
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13. 04. Which customization option in Real-Time reports
is most useful for a supervisor managing multiple
teams?
a) Color-coded data points
b) Filters to view specific agent groups
c) Graphs showing time-specific data
d) Export options to spreadsheets
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14. ANSWER:
b) Filters to view specific agent groups
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15. 05. In what scenario is Call Barging most appropriately
used?
a) When an agent is meeting their performance targets
b) During routine call monitoring
c) When an agent requests help with a difficult customer
d) For all customer interactions
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16. ANSWER:
c) When an agent requests help with a
difficult customer
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17. More Info on Avaya Certification
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FAQ.
▶A Avaya 60470T certificationis increasingly becoming
important for the career of employees in IT field.
▶The feesinformation are for the informative purposes and do
not serve as an official offering and are subject to change.
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