Award winning govroam at KPSN

A presentation by George Rhodes, technical projects officer, Kent County Council for Networkshop47.

1. Kent Govroam Service

2. What is KPSN ? We are a partnership We exist to serve the best interests collectively of our partners Not for profit Aggregate network demand & services Drive down the cost whilst increasing the value of network services Facilitates shared services & partnerships Enabling health and social care integration

3. KPSN Partners Kent County Council Offices and libraries EIS: Academies & Independent Schools JANET UK Higher/Further Education(via GOETEC) University of Kent Canterbury Christchurch University of Greenwich Kent Fire and Rescue Service Kent Police NELCSU (Health organisations) Medway Unitary Council Sandwich Discovery Park* Optum Ltd* University of the Creative Arts (UCA)*   Ashford Borough Council Canterbury City Council Dartford Borough Council Dover District Council Gravesham Borough Council Maidstone Borough Council Shepway District Council Sevenoaks District Council Swale Borough Council Thanet District Council Tonbridge & Malling Borough Council Tunbridge Wells Borough Council TM Active* * Affiliate partner   Through collaboration, supporting the transformation of public service delivery using innovative ICT solutions

4. KPSN Managed Services Internet access (public and commercial) Mail & web filtering, Mail relay GovRoam and EduRoam Domain Name System (DNS) Secure email SIP Telephony Remote access Renewals fund and Procurement fund

5. KPSN 101 1600+ sites 370,000+ users 47 core PoPs 41 x BT exchanges 6 x partner data centres: Sessions House Canterbury CCU University of Greenwich, Medway Medway Gunwharf Canterbury UoK EiS

6. KPSN Infrastructure

7. Kent County Council and School Sites using KPSN

8. All Other Partner Sites

9. Project Aim Enable roaming Wi-Fi services for Public Sector staff 16 organisations in Kent, including Local Authorities, Kent Police and Kent Fire & Rescue. Seamless, secure connectivity available to approximately 30,000+ staff across the county .

10. Implementation Partnership Implementation Install and first 3 years support funded through Kent Connects Partnership Development Fund £90,247.08 +VAT for hardware and implementation, and £29,910 +VAT for maintenance in years 2 and 3 Purchased Partnership servers and 12 local devices for Partners Engaged Khipu as the supplier to install and manage the service

11. Implementation

12. Timeline November 2015 Initial PSNRoam pilot proposed. Ashford Borough Council, Kent County Council and Kent Fire & Rescue Service took part. January 2016 The PSNRoam project was proposed to Kent Connects Boards to gain funding. The project was approved and funded through the Partnership. February 2016 Partnership hardware orders are placed, onboarding plan is agreed, and the Partnership central infrastructure is installed. March 2016 Partners begin to receive their hardware orders. The Partnership and its supplier Khipu begin to support Partners in the installation and set up of their local infrastructure. April 2016 The remaining Partners receive their hardware and are supported in their installation and setup. May 2016 All Partners’ local servers are connected up to the Central Partnership service. July 2016 221 sites are connected up to the service.

13. September 2016 A total of 234 sites are connected. December 2016 KPSN began discussions with Jisc about migration onto the newly formed Govroam service. Partners support the move and the migration for the Partnership to become part of the National service begins. March 2017 Migration of all Partners to the national Govroam platform is completed. 240 sites are now live with Govroam. July 2017 316 sites are now live with Govroam across Kent. The rollout project is considered complete March 2018 East Kent Hospitals University NHS Foundation Trust begin to rollout Govroam across their five acute hospitals. April 2018 All three Universities in Kent deploy Govroam across their campuses bringing total sites to 400+ August 2018 The Partnership begins work on expanding the service to cover Gov/Eduroam and Public Wi-Fi Timeline

14. Outcomes 400+ Govroam sites 208 Eduroam sites Up from 6,500+ cross organisation authenticated users per week, to 20,000+ users per week in the last six months. KPSN forefront of a national agenda Enabling multiple groups and projects Laying groundwork for future Govroam, Eduroam and Public Wi-Fi development KPSN Govroam site numbers growth Pilot Sept 2016 Project end

15. Current 400+ Govroam enabled sites in Kent

16. Safeguarding Adults The Kent and Medway Safeguarding Adults Board (KMSAB) is a multi-agency Partnership which exists to help keep Kent and Medway's adults safe from harm and protect their rights. Over 2016/17 KMSAB have managed: 10,666 safeguarding concerns reported 40% increase in safeguarding referrals Training 412 multi agency officers Case Study 1 “We have a wide range of multi-agency teams so working across a number of sites is vital to our purpose to effectively safeguard. Govroam will allow our Board and ‘on the ground’ officers to work flexibly and securely, with improved access, whilst reducing the need for paper files. This will make a massive difference to the way that we support adults at risk across Kent and Medway.” – Deborah Stuart Angus Independent Chair, Kent & Medway Safeguarding Adults Board

17. Resiliency and Remote Working Serious Snow disruption early 2017 enabled case study into co-located working for Kent’s Resilience Team Supported county wide response to weather disruptions Collaboration between Kent County Council and Kent Fire & Rescue Service Direct communication into Fire Control / Fire Duty Officer Case Study 2 “I was very pleased with the Govroam connection that was available to me over the three days at KCC.  The Wi-Fi was easy to connect to and allowed me full access to Kent Fire & Rescue Service IT applications, it was like I was working from a Kent Fire Office. I have no worries about the next time I am requested to support KCC during an emergency due to the IT service available.” – Michelle Cheyne Senior Resilience Officer Kent Resilience Team

18. Joining Health and Social Care Medway Community Health implementing at Healthy Living Centres EKHUFT installed at 5 acute hospitals across East Kent Supporting partnership working for Mental Health Care across the County. KMPT now rolled out at 25 sites. MCH also looking to rollout Eduroam at Medway Foundation Trust college sites Case Study 3 MCH Govroam Rollout EKHUFT Govroam sites “We host mandatory training for mental health professionals, including for doctors who are section 12 approved. The AMHP Service works across Kent & Medway Partnership Trust and acute hospital sites. Shared connectivity with our East Kent Hospital colleagues can make a significant difference to our ease of delivery and improve service user care.” – Helen Burns Service Manager Kent Approved Mental Health Professional Service

19. Working with Higher Education Case Study 4 “Kent Universities have many staff and students who are now able to access University resources from an increasing number of Eduroam access points across the County. This enables many students from nursing, para-medical courses, teaching, criminal justice courses as well as those working as interns or on placements in Kent public services such as schools, hospitals and courts, and their supervising staff to be connected to their home University. Students can also make use of the local library to make a connection.” – David Cheetham General Manager GOETEC Consortium Agreement with Canterbury Christ Church University, University of Kent, University of Greenwich Universities publish Govroam on campuses KCC publish Eduroam across 208 sites Eduroam expansion cost <£5,000 Supports many collaborations between Public Sector organisations and Universities.

20. Working with Higher Education Case Study 4 Map of the 208 dual enabled KPSN sites Map of UoK , Canterbury campus dual enabled sites Map of UoG , Old Naval College campus dual coverage

21. Replacing Corporate Wi-Fi Medway Council, Unitary Authority 2,500 staff Kicked off by changes to social care services 400+ concurrent users at any one time 38,000+ authenticated uses per fortnight. Case Study 5 Medway Council Govroam enabled sites

22. Next Steps Govroam expansion Robust service SLAs Expanded license capacity Eduroam expansion Partner rollouts Public Wi-Fi Pilot rollouts Country Parks Libraries Kent Fire & Rescue Service Brexit Business Continuity Planning Reciprocal arrangements

23. Latest news The KPSN Govroam service has recently been awarded an IESE Certificate of Excellence and the Silver award for Digital Transformation at the IESE Public Sector Transformation Awards.

24. Contact us KPSN.net [email protected] Dave Lindsay Head of KPSN Stuart Cockett Technical Operations Service Delivery Manager George Rhodes Technical Projects Officer