Bridging the Generational Tech Gap-Understanding Expectations and Coping Strategies in the Workplace.pptx

Learning objective: By the end of the seminar, attendees will emerge equipped with practical insights and strategies for bridging the generational tech gap in the workplace.

In today's rapidly evolving workplace, understanding and navigating the diverse attitudes and expectations towards technology among different generations is paramount for fostering collaboration and productivity. This seminar examines the nuances of generational differences in workplace technology preferences, perceptions of inefficient tech, and coping mechanisms when tech-based issues arise.

Participants will explore how each generation, from baby boomers to Gen Z, approaches and interacts with workplace technology. Through insightful discussions and real-world examples, attendees will gain a deeper understanding of the distinct attitudes, preferences, and challenges faced by different generations in embracing and utilizing technology in the workplace.

Furthermore, the seminar will examine varying opinions on what constitutes inefficient tech and how individuals from different generations cope when tech-based issues arise. Participants will learn how baby boomers, Generation X, millennials, and Gen Z perceive inefficiencies in technology and their preferred strategies for addressing and overcoming tech-related challenges.

Attendees will gain a deeper appreciation for the diverse perspectives and preferences surrounding technology, enabling them to foster collaboration, understanding, and efficiency across generations in an increasingly tech-driven work environment. Join us in unlocking the keys to navigating generational differences in workplace technology and fostering a culture of inclusivity and innovation.

By the end of the seminar, attendees will:

1. Explore how different generations approach and interact with workplace technology, from traditionalists to digital natives.
2. Examine varying opinions on what constitutes inefficient technology across different generations and its impact on productivity and job satisfaction.
3. Analyze coping mechanisms employed by different generations when faced with tech-related challenges, including seeking assistance, self-troubleshooting, or adopting alternative solutions.

1. Bridging the Generational Tech Gap : Understanding Expectations and Coping Strategies in the Workplace Scripted version

2. Agenda Moderator Introduction & Housekeeping Panelist Introduction Dr. Sondia Christian Manvee Sharma Christine Burkette Learning Session Audience Interactive Session Speed round panel discussion Q&A Bridging the Generational Tech Gap Understanding Expectations and Coping Strategies in the Workplace

3. Jiwon Moran, Ph.D. Sr. Principal R&D Engineer Collins Aerospace Bridging the Generational Tech Gap : Understanding Expectations and Coping Strategies in the Workplace Professional Experience: Current Role: Sr. Principal Engineer, Collins Aerospace 10 years of R&D engineering work and Technical project lead experience Professional Skills: Expertise on leading-edge phased array antenna sensor design for avionics & mission systems applications Collins Aerospace Technical University (CATU) principal instructor Education: B.S. and Ph.D. in Electrical Engineering from Iowa State University Achievements: 2024 Women of Color Professional Award – Technical Innovation 10 USPTO granted patents 7 conference and journal papers

4. House Keeping Notes Collin AI: Sign up NOW for the Collin AI Chat and keep the conversation going long after the lights of WOC29 fades. Badge Scan: Please scan your badge when entering/leaving the session. Only scanned badges will be counted towards CEU/PDH credits, and for attendee tracking. CEU/PDH Credits : Please register online at the Morgan State University table or scan the QR Code and follow directions at the room monitor table outside your session. Presentations: The PowerPoint slides will be posted after the conference and can be viewed at www.slideshare.net/ccgmag Microphone: During Q&A session, please speak into the microphones for the recordings. Surveys : Please complete the conference survey. A link will be sent to them post-conference. Feedback is important for the conference planners to enhance future Conferences. STEM City Chat: Join us all-year long on https://stemcityusa.com/ to continue the chat. Social Media: Remember to stay in touch with other WOC Conference attendees by Downloading the WOC app, available under Career Communications Group in the iPhone App Store or Google Play Store . Like us on Facebook: www.facebook.com/WOCITC Follow us on X: @woctechnology (x.com/ woctechnology )

5. Sondia J. Christian, Ed.D. Director, Business Integration HII-Ingalls Bridging the Generational Tech Gap : Understanding Expectations and Coping Strategies in the Workplace Professional Experience: Current Role: Director Business Integration – HII-Ingalls Previous Roles Director Talent Management – HII-Ingalls EVMS Compliance Officer – HII-Ingalls College Basketball Coach – Coastal Alabama Professional Skills: Technology HR Specialist Coach/Mentor Motivational Speaker Strategist Education: B.S. Business Administration; Minor in Accounting; M.S. Organizational Leadership & Management and Education Doctorate in Higher Education & Organizational Leadership Achievements: 2024 Women of Color Special Achievement award Mississippi Business Journal Top 10 Business Woman of the Year

6. Manvee Sharma Client Partner, Infosys Bridging the Generational Tech Gap : Understanding Expectations and Coping Strategies in the Workplace Professional Experience: Current Role: Client Partner at Infosys for Financial Services Clients Previous Experience: Delivery Manager , managing a large Capital Market account Strong understanding of Financial Markets and cutting-edge technologies Expertise in leading technology services and consulting solutions Half Marathon Runner Education: Bachelors in Technology , Electronics and Communication Certified in Business Strategy from Wharton. Certified for AI Applications for Growth from Northwestern Kellogg Achievements: #1 2024 Women of Color Special Achievement award #2 2018 Be the Navigator – Margin Improvement #3 IWIN Council Member for North Americas

7. Christine Burkette, CEO PICF, Inc & La’ Merde Designs, LLC. Bridging the Generational Tech Gap : Understanding Expectations and Coping Strategies in the Workplace Professional Experience: Current Role - C-Suite Executive, DEI, Speaker & Entrepreneur CEO PICF, Inc. (tech company) Michigan Youth STEM-Tech-Aeronautic 501C3 (K12 afterschool program) The 5Fs To Love, LLC (relationship app/podcast) La’ Merde Design, LLC. (sustainability company) Former Roles : Director of Digital Equity – City of Detroit CIO – Detroit Public Schools Community District Assistant Superintendent – Charter School HR Consultant – General Motors Education: B.S. Chemistry, M.S. Chemistry, M.Ed Curriculum & Instruction and Ph.D. Psychology & Technology (in progress) Achievements & Awards: Women of the Year in Technology 2024 MWCT for contributions to advancing women in tech 2024 Digital Equity Trailblazer of the year by the NDIA for efforts in closing the digital divide in Detroit. Recognized in CBS News, Michigan Chronical, Fox 2 News, Crains, and Yahoo for her work in technology innovation and digital equity.

8. Learning Objective: Emerge equipped with practical insights and strategies for bridging the generational tech gap in the workplace. Learning Outcomes: Explore how different generations approach and interact with workplace technology, from traditionalists to digital natives. Examine varying opinions on what constitutes inefficient technology across different generations and its impact on productivity and job satisfaction. Analyze coping mechanisms employed by different generations when faced with tech-related challenges, including seeking assistance, self-troubleshooting, or adopting alternative solutions.

9. Slang Social Markers Iconic Cars Iconic Toys Music Devices Leadership Style Ideal Leader Learning Style Influence Advice Marketing Generations with Technology For more information go to midwesternmedicaledition.com

10. Impact of Inefficient Technology Workplace Tensions No Collaboration Lower Productivity Limited Knowledge Sharing OR OR

11. https://www.linkedin.com/pulse/working-multigenerational-workforce-benefits-challenges-teamlease-y83gc/ Challenges of Multigenerational Workforce Bridging the Generational Divide Communication Gap Work Preferences Technology Adaptation Conflict Resolution Leadership Styles Knowledge Transfer & Succession Planning Retention Effective Communication Adaptable Training Programs Cross-Generational Mentoring Embrace Diversity & Inclusion Agile Talent Management

12. Audience Interactive Session Prompt: “A new software tool has been introduced at work, and many older employees are struggling to use it. As a leader/non-leader, how would you approach this situation to bridge the gap?” Focus: Expectations around training, support, and collaboration. Prompt: “You notice that younger team members prefer texting or instant messaging for communication, while older team members favor emails or face-to-face meetings. How would you address this to ensure everyone feels included?” Focus: Understanding different communication styles and finding common ground. Prompt: “You are tasked with developing a mentorship program that pairs younger employees with experienced staff. What strategies would you propose to facilitate effective knowledge sharing?” Focus: Coping strategies for fostering relationships across generations. Prompt: “You hear complaints about differing expectations regarding work-life balance, particularly regarding remote work. How would you initiate a discussion to align these expectations across generations?” Focus: Navigating expectations and establishing guidelines for a balanced work environment. Scenario 1: Adapting to New Technology Scenario 2: Communication Preferences Scenario 3: Mentorship and Knowledge Sharing Scenario 4: Work-Life Balance Expectations Time: 3mins Time: 3mins Time: 3mins Time: 3mins Objective: To facilitate interaction between leaders and non-leaders, using sticky notes to identify roles and engage in discussions about bridging the generational tech gap. Hosted by: Christine

13. What Would You Do Game: Question #1 What would you do if your boss provided you with instructions to complete a task but you knew how to complete the same task faster and more efficiently using technology? Question #2 What would you do if you wanted someone in leadership to mentor you. But they were not in your department? Hosted by: Manvee and Sondia Question #3 What would you do if you were the youngest person on the team and wanted to introduce new tech to everyone else on the team? Question #4 What would you do as leader to create a culture on your team or company that would welcome new tech innovation from the younger team members. But also ensuring the older team members don’t feel threaten? Instructions: During this game participants will randomly be chosen via their sticky notes to answer one of these questions with 3mins to respond

14. What are key strengths for each generation that the other generation need to adapt to navigate a technology-driven world? How do different generations approach technology adoption, and what challenges arise from these differences in the workplace? How can older generations stay up-to-date without feeling overwhelmed, and how can younger generations support them? How coping mechanis m vary by different generations and how leaders can identify and support on coping? How can leaders embrace differences in generational work styles and create positive impact to future workplace? How can leaders encourage bi-directional mentoring between generations? Any systems or successful examples of collaboration and technology impact? In what ways can corporate level training and development programs be tailored to bridge the gap between different generations' learning styles? How can organizations create a culture that encourages collaboration between traditionalists and digital natives? What do you see as challenges to hire employees in the future workplace? Panelist Speed Round Wrap-up Instructions: Each panelist will be given 2 to 3 mins to respond to each of the questions below presented by the moderator

15. Q & A

16. Thank You REMINDER : CEU/PDH: Please register online at the Morgan State University table or scan the QR Code and follow directions. Please scan the badge before exiting the session