Business basics student's book

Business basics student's book

1. Business
Basics

David Grant and Robert McLarty

2. NEW EDITION

Business
Basics

Student's Book

David Grant and Robert McLarty

3. 1.1 People in business

Grammar
Present simple of be
Preset simple affirmative form

Vocabulary
Day activities
Communication skills
Introductions
Company profe
Pronuncation
Alphabet,

1.2 Talking about your
company

Present simple questions and
regates

Vocabulary

Nationalities

Word faites

Communication skills

Giving basi personal information

Secalzing

Describing Leisure activi

Pronunciation

Word stress

1.3 Company facts and figures.

Grammar
Present simple revision

Vocabulary

Word mies

are numbers

Communication sls

Company organization

Presentations 1: Presenting a company
Pronundation

Weak Forms of d and does

2.4 Choosing a hotel

Grammar
Theres / there oe

Vocabulary

Hotel facts and senken
Word chain

Communication skis

Booking a hotel

Making pote requests
Pronunciation

Contrasting sounds: 0/ and /0/

2.2 Flying out

Grammar

Saying the tine

Distance and frequency: How fr /
long often?

Vocabulary

Plane travel

Communication skills

Reserving a fight

Pronunciation

Cardinal numbers

23 Arriving

Grammar
‘Countable and uncountable nouns 1
Much and many

Hove and hove got

Vocabulary

Aiport procedures

Mind maps

Communication sls

aking polte conversation
Socia,

3.1 Finding your way

Grammar
Te imperative

Prpostions of location and motion
Vocabulary

aps and directions
Communication skis

Giving directions

Formal and informal eters

Advice to travellers

Pronunciation

Contasting sounds / and (4

3.2 Going out

Grammar
ike and woul ie

play / de /90+-ing
Vocabulary

Frestne activities
Communication ss
Imating

Telephoning : Getting though
aking arangements
Pronunciation

inking sounds

3.3 Eating out

Grammar
Countable and uncountable nouns 2
Vocabulary

Food and restaurants
Communication sis

‘tering ina restaurant
Recommending and suggesting

4. Unit 5
New developments

4.1 Meeting new people 5.1 Current activities 6.1 Dates and schedules

Grammar Grammar Grammar
Past simples rgular forms Present continuous Present continuous for future
Past simple al be Present simple vs present continous Yacabulary

Vocabulary Vocabulary Speaking and writing dates
ime expressions Company activites CEA
Communication skills Communication skills Making arangements
Welcoming vistors Descrbing company projets LPS
Pronuncation Pronundation Oral numbers

Weak forme of was and were Weak forms

Final ed in pat simple

4.2 Reporting on a trip 5.2 Company developments 6.2 Getting connected

Grammar Grammar Grammar
Past simple mega forms Present continuous vs past simple Present continuos for future revision
Vocabutary Vocabulary Vocabulary
Ver and noun colloation Describing tends Telephone expressions
Trees raps and charts aus
Communication skis Communication skills Teleponing 2: Taking and leaving
Weng an e-mail of thnks Presentations: Refering to visual messages
changing dry information ae here

Pronunciation Contractions

Word tes

4.3 Describing company 5.3 Personal developments 6.3 Arranging to meet

structure

Grammar Grammar Grammar

Fret single revision Mat be? Sal we?

Vocabulary vocabulary Tate

pe Deere ajectves Vocabulary

Company eue a ams Tine expressions

Communication sk changing personal news Appointment and meetings

Presentations & À tou of your Talking about ip Communication sis

company Hating ad charging appointments

Accept an reso
Confirming

Contents 3

5. 7.1 Comparisons and contrasts

Grammar
{Comparative and superative forms
Vocabulary

Descriptive adjectives
Communication sills

Comparing sys and routines
Pronunciation

Weak forme using /9/

7.2 Describing products
and services.

Grammar

Sequence Unkers

Vocabulary

Castor service departments
Communication sills
Describing processes

7.3 Evaluating products

Grammar
How
Us made of

Vocabulary
Dimensions and specications

Communication sls
Meetings: Exchanging opinions

Contents

Unit 8
Life stories
8.1 Success stories

Grammar
Past simple revision

Time expressions

Past passive

Vocabulary

Word famies
Communication skis
Describing other people's ves,

8.2 Making money

Grammar
Past tense revision
Vocabulary

Financial vocabulary
Caloctions
Communication skills
Dealing with numbers
Pronuneation
Numbers

8.3 Company history

Grammar

Past passiv and Past active question
forms

Vocabulary

Company history

Word baling

communication sis

Presenting the history of company

Unit 9
Dealing with problems
9.1 Making decisions

Grammar
Ils present continuous
Shall?

Vocabulary

Business conferences
Communication sls
‘ranging a schedule
‘eating tasks
Pronunciation
Contractions in the future

9.2 Thinking ahead

Grammar
il for predictions

First conditional sentences
Vocabulary

Advertising and marketing
Communication sis
Comparing product features
Predicting future events
Pronunciation
Contractions of auxiires

9.3 Complaining and
apologizing

Grammar

i shot

Vocabulary

Customer problems and solutions
Communication sit
Complaints and apologies
Spoken and writen complaints

6. Unit 11 Unit 12
Getting a job The world of work

Toi sonate A Tides ome
nn

a — =
ind forte Le
en En en

aay Le eel
nn an am er

10.2 Responsibilities 11.2 Applying for a job 12.2 Work environments
and regulations

Grammar Grammar Grammar
Moda of obligation and permission Present perfect and pas simple Too and nt enough

Vocabulary Vocabulary Vocabulary
Company regulations Carat vitae Computers

Coat tts Covering letters Vocatlay rearing techniques

Desebing advantages and Communication sits Communication sls
Ssadvatages of jobs Weng a Y Deserbing working e

10.3 Checking and correcting 11,3 Staff profiles 12.3 Saying goodbye
information

Grammar Grammar Grammar

Gon? Present perfect and pst simple Füneions review

Would tbe pose. Finished and unfinished time Er

Vocabulary Vocabulary Sail and wok situations
Ordering and supplying goods Staff movements ce tee uals
Communication skills Communication skills Saying goodbye
song prices Expressing references

Cari information Presenting facts and gues

Pronunciation

Coma sess

Contents

7. Unit 1 | You and your company

1.1 People in business

Grammar Present simple

The ver be
Vocabulary Dai activites
Communication skills Introductions
Pronunciation

EI Listening

E Speaking

6 You and your company

8. LANGUAGE NOTE The verb be

1 The verb bei regular and is often contacted, We use i to talk about age
rationality job, and stats.
Im (Lam) talon ‘Shes (he is) momie.
Youte (you ar) my ne manager. Theyre (they are) German.
He's (bes) ei. Were (we are) both engines

To male question with the verb be we invert the subject and the verb,
Who is his od and where he from? He iso designe. Hes from Greece.

E Reading

Lore Bragía à the founder of Dele, and also
the main designer. Hor husband, Dani, 2 forthe
company a8 Marketing Director. Lrela 4. two (
collections evry year and Aime hohon 4
shows in London, Paris, an New York
Diet m 3 everthing in Waly nd nn ®
very modern equipment in ts workshops. The company ii

7 the services of seventy workshops in and around
Reggio Emilia It

and her husband
from the office, They ¿Qs
22 a lot, How do they relax? «d 22 yoga and Danilo
£ 33 golf? says Lorella. At the weekends they A ER
together and 38 out at local restaurants with ther children

® 100,000 units per year. Lorella
in a house in the centre of Reggio Emilia, not far

19 not often there, because they both

and check. Read the passage aloud, paying particular attention

You and your company 7

9. LANGUAGE NOTE

Pronunciation LE

B Listening

[Speaking im

=

8 You and your company

The present simple

1 When we tak about regular action o permanent states we se the present

simple tense.

wor for Dele
You live in London.

We speak English ond French
They trove a lt

We ads tothe end ofthe vet in the Unid person singular (he, she rt)

Ie toes wo hours to get to work
She knows alot about computer

He los al
She wok a home.

© Listen tothe alphabet in English. Writ he letters in the correct sound gro
asin the examples.

© Listen again and y answers Prats ters aloud.

© Work with a par

© Now say the fo

EU.

Ple

MBA

UN

Listen to the following dialogues and write the let
1.24

© Listen to hisinerview and complete the notes below
Name
lob
Nationality
Home
© Linen tothe following questions and ep

10. LANGUAGE NOTE

G Listening

Meeting someone for the first time

1 Introducing youself
Let me introduce myself My ame... How do you do? Pleased to met yo.
Helo. Im ice to meet you.
2 Introducing another person
Let me introduce you to ow d you do? o Mic / Pleased to
This is my colleague met you
ce to met you Nieto meet you to.
3 Other questions
Where on you fom? Tn from … (but I work.)
what do you do? Tio... What about you?

ou work for? 1 wot for. And you?

© ally Kent is the di Me She introduces Simon

tings o peo ther sen and fil inthe gaps in the table below.
€ >

Simon Hasings Alessandra Boni Akko Takjına

rin PtH aud
snes Monthly se

at expressions do A,B,C, D use to make introductions? Listen again and fill
eps

Pleased o yon

Work here, Alessandra?
work for SAP Tm a consultant my colleague Akiko

Akiko. Whee ae you from?
im fom Osaka, in

0: 1 work for SAP in Frankfurt. ima Sand yout

m ere at Business Monthly Sally's

You and your company

9

11. _1.2 Talking about your company

Grammar
Vocabulary

Pronunclation

E Vocabulary

El Listening

10. You and your company

Present simple question forms
Present simple negative forms
Nationalities

Word fies

Mor stress

“Hatin Ho Nokia across the Globe

se tad sexe ha
ASIA “

4
Er ÿ

AUSTRALASIA

Here is some information about Nokia, the Finnish tlecommunictions compan

Complet the sentences with Ihe word below, Use the pictures to help you

factories
head office

competitors
markets

product
customers

employees
sales

1 The ‘of Nokia is in Helin
Europe is one ofthe company’s majo

in China are very high

44 Ericsson is one ofthe main

They have in tn different countries

{6 The company has more than 50.000 in the word
7 The Nokia 9100 is avery successful

8 Nokia has ‘at east 130 countries,

© Simon Hastings has an interview with a senior manager at Nokia Listen and
‘compete the information below

Company A4.
Head office
Research ce
Employees
Languages
Major mu
Main competitors

Advertising

12. stem tothe interview again. Complete the questions below

biggest markers?

Finnish, And Engl

LANGUAGE NOTE Present simple questions and negatives

1 To make questions and negative sentences we use the ala d / does.
Where do you re? Lie in Pris dont (do not) ve in Mn.
en do hay Fish work? They finish work ot 12.00.

They dot (do nt) work inte aftemoon.
Do you tive here? No, dont.
Do you speak English? Yes, do.

We use does fr the third person (he, she, or it).

hot languages dos she speak? She speaks Finnish and English
She does (does nt) speok Spanish

Does he smote? Yes, he does.

Does she work with them? Mo, she doesn

E Speaking © Work in pairs. Student A, ook a File on page 151. Student, tur to File O on
page 152. Ask your partner questions and complete the table below. Guess the

Ask your partner the same questions about the company where he or she works
Write a short description ofthis company. Then report back tothe rest of the

You and your company 11

13. El Vocabulary

G Pronunciation

12 You and your company

© Here are some facts about Nokia. Complete the sentences with the correct words

1 Nokia
Nokia has
Nokia
The 9100 is one of Nokias
Nokia
Nokia has large

on buses in China
on buses in China

à lt of telephones in China.
in China.

There are 53,000

The company 53,000 people

Ericsson is one of Nokias

Nokia

phone marke.

with Ericson in the mobile

Texas Instruments is one of Nokia
Texas Instruments Nokia with parts

for mobile phones.

advertisements advertises

Write similar sentences about a company you know using the words in O.

‘Complete the table of word families,

verb Noun Person
sel

compete

advertising advertise:
advertisement

employ employment

employe

produce product produce

© Look at the table below: The items in the fist colamr

country, Complete the table with he

the example

Country
Champagne Free
Camil
Pasta
The Grest Wal
Kangaroos
am car
Sony
9 Paella
Tequila

Expressions

produc

are typical of particular

Nationality

14. EE © Now listen and check your answer Pay attention tothe pronunciation. Listen
words in the correct column according tothe stress pattern,

i Listening Later on in his interview the manager talk about his spare time. Listen and
complete questions 1-3 below

Listen again and weite down the answers.
1 What / weekends

near Lake Pula

there?

4 Where / swim?

Aska partner similar questions using the words below and the question words
What? Where? Who? Why? When?
1 weckends

3 on holiday

E Speaking Work with a partner Take tin turns to talk for 60 seconds. Talk about your
name, your town, our job, your company, your hobbies. Use the expressions
below o help you

My name is
ive in

ksa town/city nte north south / east / west of
lama

work for

In the evenings / at weekends 1

‘Now tll the class what you know about your partner,

og: His her name is

You and your company 13

15. 1.3 Company facts and figures
Grammar Present simple = al forn
Vocabulary Large number.
Communication skils presentations 1
Pronunciation Weak form of do and does

EX Vocabulary © Say these numbers. Then try to match them

5 805,602

75,000,000

1. the pric in dollars of The Poreait of
Dr Gachet by Vincent Va

2 the average dally sales o
(UK newspaper

3 thelength in metres of the Golden Gate
Bridge in San Francisco

4 the population of Tokyo in 1998

3 the number of Metro stations in Paris

Here are some facts about Pizza Hut (UK)
‘Use the words in the box to complete thes

tumor employs marketshare locate
products subsiclary competitors outlets

1 The headquarters of Pizza Hut (UK) is in Londo
2 Their range includes pizza, pasta, salads and desserts
3 The company 16,000 people.

4 Pia Hut (UK's is over 6300m.

5 Their main are Piza Express and Ask

6 They have in most large townsán Britain.

7 Pieza Hut (UK) isa ‘of Tricon Global Restaurants,

8 Their atthe moment is 6

E Listening Listen to the short presentation on Pizza Hut (UK). Are these statements true
D) or false (EN
1 The talks in four pars
2 Tricon Global Restaurants ia subsidiary of Pizza Hut
3 Jon Prinsel is the President of Pizza Hut (UK
4. British people do not eat many pizzas.
5 Pizza Hut wants to expand,

14 You and your company

16. © in the talk what do these numbers refer 10? Listen again and match the numbers
withthe correct information onthe right,

300,000,000 number of pizzas the company delivers
number of employees
future market share
present market share
total sales
number of outlets
percentage ofthe population who eat at Pizza
Hut at least once a year

Listen to these extracts from the presentation again and fl in the gaps.
1. My name is Sarah James and Im togiea
‘of my presentation is about the company
uctur of Pizza Hut (UK). The second part
Ih present activity of the company inthe UK and inthe
Avant to our
future plans
the structure with the parent
pany
N our present activity

LANGUAGE NOTE Giving a talk

1 Presenting the structure of à talk

Lam here t talk bout / ge a presentation on
The subject of my ta is
The tot in tre ports

The fist
second} part looks at /s about
lost

Introducing each point

Aight / fist nom /fnly
Lets sort wit lets look ot / lt talk about

Ending

Do you have ony questions?
Thank ou.

You and your company 15

17. G Reading © Look at these

nize the information under the appropriate headings, asin the example

Organization / Location / | Products Sales Future plans
Structure Distribution

© Put your notes into com

eg The Swat

produce manufacture
16 You and your company

18. + presentation onthe Swatch Group using this information and the
the Language Note below

LANGUAGE NOTE Presenting a company

1 Structure and location
The company / group à called
Its (French) company based in (Pers)
Te has factories / production cents /subsidives in
The Choimon / CEO / funder / owner is
It employs (200) people / It has (200) employees.
Products and customers
Their main activity is
The mein products / customers ore... ond
Results and future plans
The annual tamover is ($30 milion with profits of (2 mie),

The company is sucessful becouse
We pon to

EZ Pronunciation spoken English, the most important words in a sentence are stressed more
€ others In sentences 1-3 below, the stressed words are underlined
m underline the stressed words in sentences 4-6.
work? 4 He doesnt speak English.
she sam? 5. Does she work here now? Yes, she dos
de 6 Do you use a PC? Yes,
w the pronunciation of de and docs changes

when they are unstressed = do ¡du becomes da, and docs dz becomes /d

© Listen and repeat Pay attention t stress and to the sound of do and does

E Speaking DO) Listen tothe questions about your company and reply. If you don't work choose a
company you know well. Ifyou are not sure ofthe answer say Sor dont know

© Now prepare a short presentation on your company or a company you know
Use the expressions in the Language Note andthe heading below to help you.
Products
Producto

You and your company 17

19. Preparing a trip

2.1 Choosing a hotel

Grammar
Vocabulary
Communication skills

Pronunciation

EX Vocabulary

A ,

se | se
ar 1 pool
swimming || cen
basins | rom
aleteo bus

conference | park

There is / there re
Hotel facliies and services
Booking a hotel

Making requests

The sound th

ervices? Match a word from A with a word from B
asin the example,

© Can you identify these
Then abel the pictures bel

ln L—
ey En cé

© What other hotel
Read this fax
questions belo

SyWie Dutertre

El Reading

18. Preparing a trip

1 Who does Sylvie Duterre want her secre
2 Why is she sending the fax? What does she

a to ak for information D to reserve aro
3 What type of room does she want?

20. G Speaking ou need information about a hotel. What questions can you ask about the
lowing? Use the Language Note below to help you,

business entre 2 conference rooms 3 shutle bust the airport

LANGUAGE NOTE There is and there are

1 Singular

Is there à swimming pol inthe hotel? Yes ther is.
Is there health club? No, there it.

2 Pal
Are there any restaurants? Yes, thee or
Are there ay conference rooms? No here rent.
How many rooms ore thee? (There oe) 200.

@ Work in pais Student A ook at the information below about the Century Park
hotel Student turn to File Con page 130 and read about the Royal Pinces
fake tin turns to ask and answer questions about your hotel, Use the
Language Note to help you.
eg. How ma re there? There are 170

Century Park Hotel

Guestrooms + hairdryer + fines centre
E rooms al ith {shaver outlet 101220 V sauna
refrigerator and mini bar + beauty salon
rado Other facilities Hoist shop.
eevsion with satelite channels © two restaurants anda coffee & business centre
IDD (international Direct Da shop internet and email sevice
telephone 24-hour room serie conference rooms
safe health cub + Shut bus to airport
Separate bath / shower (door swimming pool

listening E © Somebody phones the Royal Princess Hotel to reserve a room. Listen, and

Name cn Dae of aval
Company Date of departure
Type of room Confirmation by

© Who aks these questions, the hotel receptionist (R) or the caller (C)?
1 Could reserve a room for next week?
May Ihave your name, please?
4 Can fax you tomorrow?

5 Could you tell me your fx number
© Lien again. How does the other person respond 0 he questions in 1 3.and 4

Preparing a trip 19

21. LANGUAGE NOTE

E Speaking

20. Preparing a trip

Polite requests

1 I you want to ak to do something, use could 12 or may 1? (mare forma), or
can P (es formal).
Excuse me … (to get someone’ attention)
Could havea room for to nights?
May 1 open the window?
Can Leave the meeting cory?

cenit si

Yes, of couse

Tm sory, but

2 Ifyou want another person to do something, use could you? (mare formal) or
an you? (les formal.
Gould you conf this in writing?
Can you do that by tomorow?

Ti ois I cont, becouse

© Look at these two conversations between Chris Sutton (S) and a receptionist (8)
Use the expressions inthe Language Note above to help you fill in the gaps, Use
only one word foreach space
1s: Isthis Mr Maletas o

Rees help you
$: Yes, im Chris Sutton, Ihave an appointment to see Mr Malet
R he i another meeting at the moment, Mr Sutton,

$: Yes,

2 $: Hello
Ke Hello, Mr Sutton
$: OK, it doesnt matter F ask him to cll me back?

Re Yes, Can I have your number?

¿speak to Mario Maleta please? Is Chris Suton here

Which conversation ison the telephone? And which one is face-to-face? Listen
and check your answers

In pairs practise asking and answering questions. Use the verb in
8. Ina restaurant, you want the menu, bring

Could you bring me the menu, please?

Ys, of ours, here you ar
Is very hot and al the windows are closed
You want a cigaete smoke

You want to know the time. (el

You're in a tax with a colleague. You don't h
Ina restaurant, you want a gas of water. (ha
Ask someone to phone you tomorrow

You want to read a colleague's newspaper

You want a coffee, Ask y

22. KA Pronunciation ronounced in two diferent ways O(a in ink), and

ese words and put them inthe correct row

nth the there ti

=

ces and repet
is not this month, isthe other month,
think there are three rooms with a bath
© Look again at Sylvie Dut

res fax in El and answer the following questions
1 When we know then

me of the person we are writing to, we stat eter
plus mame, and finish with Your sincerely
ne does Sylvie Duterr start and finish the fax? Why?

with Dear Mr... oF Mi

k

fo make a request Spvi says Could

0.2 What other expression docs

3 Which expression means hope to receive your answer soon?
© You have an appointment atthe Compag Computer Corporation in Houston on
day 13 June, Write a fax to Mrs Martina Glens at Compaq and ask her

A road map of Houston (you want to come by car]

EJ Vocabulary

renato carpark

he word chain above shows what you do when you stayin a hote.
You make a reservation you arrive a the hotel and park in the car p
en you check in at reepton, et
© What happens ater you check in and before you go to bed? Use the words inthe
box to complete the chain,
shower restavant UN ponecal key

© Match the nouns in your completed chain with a ver from the ls below. You
cam use some ofthe verbs more han once

we take watch unack
make eatin goto parkin check nat

Preparing a trip 21

23. 2.2 Flying out

Grammar ‘Saying the time
Distance and frequency
Vocabulary Plane travel
Communication skills Reserving a fight
Pronunciation Carina numbers

EX Speaking Oui Tunalisat

than two hours.

watch, What time i it now? And what da

ight timetable. Which is her ight?
the flight take? (Be careful the

22 Preparing a trip

24. LANGUAGE NOTE Telling the time

There are tre different ways of saying the time:
1 In conversation, we use past (orn American English afer) and to (or in
‘American English o)

D GS © ©

fre post seven quarter past seven twenty post seven ha past seven

Ge. Ge Qk

tenÿtos qurertosk tentes sic och
Sometimes we use the ques only. Say the Figures in te order you see them.
505 fveoh fe 535 fe thieyfve 5.30 five thirty
515 fvefiteen 5.45 fe forysfve 5.55 fe ftyfve
520 fvetwenty 550 fe fifty

With this frm, we often say am. for the morning and pun. for the afternoon
and evening,

The office loses ot 530 p.m. Brakes is sevad between 7.00 od 9.00 .m.
In Britain and the USA, we usualy use the 24-hour lock only to talk about
travel timetables,

17.20 seventeen twenty 2245 bueno forty fve

Bl Listening you sy the times in th box below? Use the Language Note to help you
ER @ Now listen to tre short extract, and circle the times you hea.

0.00 2 MXN 0345 05
9.00 920 1730 1405 2250

© what time do you do these thing? Complete the table for yourself then ask

Your partner
get up (on Sundays)

1 Speaking ‘Workin pais. Student A, you want to ly to Warsaw: You want to arrive in

Budapest in the early aternoon or late evening Go to your travel agent (Student
B) to reserve a ight. Begin ik this:

Student B, you ae the travel agent. Turn to File Pon page 152,

Preparing a trip 23

25. 1 Listening © Listen to this conversation between two colleagues about travel and shopping i
Warsaw. Complete the notes

= City centre to airport:

‘Airport shuttle bus ~ takes
minutes to get to city centre.

s
It leaves every
Cat weekends? From

to pon
Banks open at

Shops are usually open from
to 3

NB. Some specialist boutiques open

On Saturday shops close

© Match the questions on the left withthe ans
to check,
1. How long does i take o g à usually from
2 How often does the busy bb every half hour
3 When are the shops open? € about ten kilometres
4, What ime do the banks open? 4 about wwenty-fve mi
5. Hove faristhe city centre from © ateight or nine in the

LANGUAGE NOTE Time, distance, and frequency

How fr iit? 1 fifty mies amy.
How long does ttle? Ik toes bout two hous by plane / ton, ete
How often does it. (G0)? Every hour / week / month, et

Once / ic / tre times à doy / mek, et
Men i e open? (adjective) Is open fom ten o si
Men does i open? (verb) JE opens at 8.00 aim.

24 Preparing a trip

26. E Speaking par about schedule (or
s edule) and compl Use the question

help you

Reception hours
Work after 6 pm er Say one tc a eh re

I Pronunciation © These numbers ae often confused. How do you pronounce them?

Isa number or time in each answer
are there?

the aipur

plane?

1 Speaking Work with a partner. An American colleague wants 16 visit your company or
I have mectngs all

‘ay on Monday and Tuesday ~ but i fee the est of the tie, What ean you el

league about the
ES po ne town or company
ping hours
tourist attractions and opening hours
ning and mes, cashpoints?
inthe town / ity

Preparing a trip 25

27. 2.3 Arriving

28. © Nov listen again, and complete these questions,
HON ca days are you here fort 3 How
2 How mn money do you have 4. HOW bottles do you have?

© When do we use how much and when do we use how many?

E Reading © Customs regulations around the world are very différent. Complete the
ons below, using much oF many

How. otter of. 5 How ishing rods
perfume can you take into can you take with you o
Japan? Iceland?

h beer can you | 6 How potatoes can
import into Bahrain? you take into reat Britain?

or souvenirs can you take Into
tina? Algeria?

buttorcan À How
you Import into Andorra? impor into France?

© Nowturn to File Don page 150 and match the answers with the questions

LANGUAGE NOTE Countable and uncountable

1 Countable [€] nouns have a singular and a plural form. Thy ae usually
phil objects which you can cout, eg. camera() Rs), cigarettes)
Question ‘Affirmative / negative
Singular: Do you hve book? Yes, 1 do (hoe a Bo)

No, dont (hav boo but I hove
a towel magazine.
Plural Do you have any gas? Yes, do (have some cigars).
Not dott hove ny cigars = or ony
certes
How mony suteoses ae tere? Te.
{Uncoutabe [U] nouns only have one (Singular) form. They refer to tings
rie are fu t count because they ae in à mass - e. wine, perfume,
Suga. Thy also refer to more abstract things which are not physical objets -
84. Information, advice.
Question Affirmative / negative
Do you have any wine or spits? Yes Ido. how some why.
No, dont have any wine or pr.
Do you have any advice for me? 1 con ge you some ae about tel.
How much whisky do you hove? Two les.

Preparing a trip 27

29. 1 Vocabulary

6 bot

Listening

LANGUAGE NOTE

Speaking

28. Preparing a trip

© are these words countable [C) or uncounta

E

© ‘Nov complet he spaces with some, any or
1 Fm sorry, but we dont have rooms fee tonight.
2 Doyou ha information about trains to St

3 have good news — our sales are up by 2

À AVE nn SAS het, and Or I

5 1havent money When do the bank
Do you have nn bottle of 1996 Chateau Margaus?

7 Weedon ave sas milk for our coffe there

8 want to buy souvenirs before go home

Oliver Miras arrives at a hotel, Listen and answer the follow
1 Does he have a resevato
2. What typeof room does he take?

Listen again and complete these extracts from the conversation,
re YOU nn 8 servation sit?

8: Nol

8 it à showe

A est Sin Its a shower and ab

Have and have got

An British English, we often use the construction hove got as an alternative to
have in the presen tense, In this construction, have changes in forn. Got says
the same.

1 hove o car ve got a Maty Dovison

He hos onen ob She's (she has) got à nen laptop

You dont have much time. Yo haven't (have not) got much money.

Do they hve any money? Have they got any information?

Does she have a company car? Mas he got a computer?

You are at an international business conference. On the irs
hotel bar for a drink You start talking to a colleague, Look
A: Have you gor any customers in England?

ee go poor tee bi

o
8:

30. Now expand the notes below to make questions with have or have got. Then take

in turs to ask and answer the questions with a partner. Talk about yourself
and your own company, or a company you know well.

any customers inthe USA?

hove many employees / your company?

any staff in other count

hove many staf / the head offi

many competitors?

company a big marketshare?

$ research department

13 Vocabulary The diagram blow shows some of the word you ave ar in Uni,
in og groups. Where inthe diagram would you put the following we

departure lounge canfm Land
conference room carpark showe

Before the fight

checkin desk

During the fight

ity Shop

After the fight

baggage aim
customs

4 FREE TINE

Room
bath
Other services Stee Tu
to go shopping tectonic safe
Business centre dl

‘imming pot

uni / gift shops

foreign newspapers

personal computer (PC)

© what other words from Unit 2 an you add in each category? Make a similar
diagram forthe words you lent in Unit

DI Speaking Work with a partner. Choose a word or phrase fom th mind map, eg bath
A: Thar il

Preparing a trip 29

31. Unit 3 | Away on business

| 3.1 Finding jour way

Grammar

Uses ofthe imperative
Vocabulary Prepositions
Communication skils Giving directions
Wing Formal and informal Letters

EI Reading

© Vernon Linkblater has a meeting at Glick and

Warburg in New York. Look at thi ter from his

1 When isthe meeting?

2. Howis he going from the station to the

3 Fl tte tnt Lune deseo the
map above, Mark th postion ofthe e
to Glick and Warburg

Read the letra

that are used to describe postion or give directions,

GLICK AND WARBURG

Fax MESSAGE To: Veron Linklater
Date: th June From: Leanne Sands

Dear Vernon,
[As you requested, here are instructions on how fo get © us on
Friday 13th June
When you come out of Penn station, walk up West ts Set, Tam
IR and walk up Seventh Avenue. Take the third right onto West
ai Steet. You'll see Macy's department store on your eft when
ou tum. Go straight on down the tet, past Macy's At Herald
Square, cross Broadway and then the Avenue ofthe Americas.
minus straight on down East 34th Steet, and our building is on
the next comer onthe lf just aross ftom the Empire State
Building. The main entrance ison Fith Avenue
Give mea calif you have any problems on he way. Have a safe
foumey, and we look forward to seeing you again on the Sth
Best regards

Leanne

32. [I Vocabulary © Study the Language Note below about describing position Use the information

he office? I it in building A, B, or C? Describe the position of the

2 Which diagram shows the correct position ofthe restaurant? Describe the

À
H
ï
H
i

he ar? Describe the other two

diagrams

Bon m8 Ook.

LANGUAGE NOTE Prepositions

2 Desribin postion
The office Ys near te station. (t's only two minutes on foot)
= Its ín/ on Liberty Avenue, on the comer, on the let
= es ext othe post ofc. (Thy are sde by side)
2 and ifs opposite ares fom the bank. (On the other id of the mad.)
The restaurant ison the second flor
= The business centre is above the restaurant, on the hr floor.
~ Reception is blow the restaurant, on the ist for
1 cat move my car because it’s between two other vehicles.
= There’ à lor parked in font of me, so cart go forward
= and tner a bus behind me, so cant go back

‘away on business 31

33. LANGUAGE NOTE Prepositions

2 Giving directions
Come out ofthe General Post Office on Eighth Avenue,
= turn lef into / onto Eighth Avenue,
= 90 along up / down Eighth Avene,
= and tae the fist right onto West 33rd Stet
Walk post Maison Square Garden and Pen Station,
= 90 across Seventh Avenue, Avenue of the Americas, and Broadway
= go int the last building onthe let,
= and take the UR (US elevator) tothe 10208 flo

© Now look at Part Two ofthe L Note above. Trae the route on the map
in EN. Where are you atthe end?
© Work with a partner. Coser the Language Not, but look at th map.
tums 10 describe the raue you took in @. Then describe how to
General Post Office rom where you ae
[Listening BE © Vernon Linkblatris in New York, but he cat find Glick a
Leanne on his mobile Listen and answer these questions
1 Where is Vernon exactly?
2 Which loor is Glick and Warbı
3 Mark the of Glick a

@ You workin an office on the foutenuh floor, Decide
the four lis elevators Your partner must ay which ofc iis
© Look again at he eter in E. Leanne knows Vernon quite vell

Formal Informal
2 Lam writing to give you instructions

3 Please do not

1 We hope you have a safe journey

5 Yours sincerely

© Now write a eter toa cien or colleague to give directions on how to get
your company or school on foot fom the nearest station or bus stop. Draw à
map if necessary: You can us formal oran informal style

32. Away on business

34. [Pronunciation GE) @ The short A and the long sound are often confused, Listen and repeat

i ity West this
i) tien e leave et the

© Now say these sentences.
There are thirty names, but only thirteen people are here.
2 les time went
He lve in London, and he leaves home at eight
A: Can I sit down?
B: Yes Please take as
5 Thisis my book, a

LANGUAGE NOTE The imperative

1 The imperative form ofthe verb is Uke the infinitive. Is used fo:

Instructions and directions
Turm lef, then tok the fist right. it down and listen careful.

Ace
Wear comfortable clothes. Buy good rood map.

offers
Hove another ist. (Please) helo youself to coffee.

To form the negative, use dont (d na).

Dont um lf, tum right Don ik any abet befor you eve.

E Reading Travelling long distances by ai can be srssful and very tring. Here are some
ideas for making long-distance air travel easier. Circle the appropriate form of
cach verb, asín the example

1 Plan } Dont plan your journey in advance. I you can
choose fy west and not east some experts say His les rng.

2 Do Don't do some sport in the days before your flight.

3 Check Don't check hat you have all your travel and business documents
several days before your departure.

4 Go Don’t go to bed late the day before your fight.

5 Leave Don't leave forthe airport ear.

6 Wear Don't wear comfortable clothes ike Tshirts and jeans.

7 Drink / Don't drink a ot of water - the ar inthe plane s very dy.

8. Drink / Don't drink a lt of alcohol - experts say alcohol has a very negative
effect on your body at high atte.

9 Stand up / Don't stand up every two hours, walk up and down the plane or
‘do some simple exercises.

10 if you have a stopover, stay / don't stay on the plane if possible.
(6 for a walk in the airport, or take a shower (some airports
have them).

Away on business 33

35. 3.2 Going out
Grammar ‘ie an woud the
Wocabulany Frei acti
Communication skis Telephoning: geting trough
Inviting
Pronunciation king sounds

I Vocabulary

© Which verbs do we use with the activites below? Put the words in the

[tennis golf thecnems og squash a mea in restaura
king DIY sightseeing football shopping a dink after work
sailing karate the theatre jogging the gym te

æ

Which verb do we generally use for
1 eating or drinking?

2 activities with «ing?

3 sports witha bal

4. places where we do activites?

Ask some other people in th class what they like doing in thee fre time
Try and find out as much information as you
Ar Where / When do you go? / Who do you go skiing with?

34 Away on business

36. LANGUAGE NOTE Like and would like

2 To tal about our interest in general, use ie + ing
ie going to the cinema. He kes etching spot an TZ.
Do you ike paying squash? Does sh ike walking?
To talk about what you want to do at a specifi time, and to make invitations,
use woul ke to + verb
6 bike (1 would be) to o o the cinema his weland
They ke to come to the football match on Saturday.
Would you Leto ply quash this evening?
Would your colkague ke o come wth us?

Speaking © Look a this dialogue, Which question aks about general interest? And which
question isan invitation?
A: Do you ike volleyball
B: Yes I do.
fz Would you like o play this evening?
8 That would be very nice, / Thank you, but Im afraid Im not free

Now have similar conversations with a partner. You can accept or refuse your
partner’ invitations. Use these prompts pera, fis focal sghseing

Gi Listening Monique Dumont works for Execo in France. She wants to speak to David
Payton, customer in Sydney Listen and complet the message below

4

ould speak to David Payton, a. Thankyou for your help. Goode.
Who's eating, please? Certainly. Hold on one moment, please.
Can I take a message? This f Monique Dumont from Exec
ud you tll me your number? | Yes, could you ask him t cll me back?
3 TU give im the mesage és 33 - tht’ the code for France
then 2 5125 6974

© Now listen again to check

Away on business 35

37. LANGUAGE NOTE Telephone language 1

dentifying the caller

Re Who's calling, please?
CL that vió?

Giving a reason forthe call
Im caing obout my vst
Asking the caller to wait

R: Hold on a moment

Giving reasons for absence

€: is is Monique Dumont.
Yes, speoting

es about your trp met me.

R: One moment, please

R'm foi hein à meeting / at lunch / on hay.

Leaving a message
Re Con toke a message?

Could you tel him he that

Closing
Es Thank you for our heb.

© David Payton returns Moni

I Speaking

David Payton

‘sto speak to Monique Dumont

Give your name.

‘Ask if Monique can cal you back
iva reason for thecal (rip to
France)

Give your number,

Spall your name.

1 Say thank you and goodbye

© Now change

E Pronunciation

pronunciation with a
eg amepera

Mark the linked words in these sentences. Then li

36 Away on business

Could you ask him / her to cal me back?
RU give him / hr the message

R: Trank you fr calin.

us cal He speaks to her asistant, Work wi

Ask who the caller.

Ask call to wait. Say sory =
Monique is absent. Give a reason.

‘Ask forthe cales phone number

Repeat the number
Ask the calle to spell his / her

Repeat the speling. Say you
wil give Monique the message.

12 Say thankyou and goodbye,

same dialogue, but use your own

ing with a vowel sound i

ask Elen

4 Could yo back

38. Four exciting
things to do
with your clients
on a trip to the
Loire Valley

0 NM

‘and sleepy villages. After y UU
crak apagas und EA Dl wifey the

ion at the same

Reading © Monique Dumont wants to invite David Payton tothe Loire valley in France.
You are going tothe Lote Valley this weekend. Which ofthe activites listed

T would’ like o vst he cate e muscu

Listening Monique calls David agan. Listen, and answer these questions.
1 Does she want to invite him:
à todinner ina restaurant?
b ta conference?
€ fora weekend of sghtsecing?
2. Why docs David refüse the frst ime?
3 What activities rom he text in Ed does she mention?
Listen again and complete David three responses to Monique invitations
1 Well that’s but Im
Lave igh ack o England,
2 That be very
3 Well yes
Speaking Work in pais. Am important clients vstng you. Make a is of things to do
and places o visi in your town or area, Then phone his / her hotel, and suggest
ing o do this weekend, Give explanations where necessary: Your partner can
accept or refs your invitations
(8 Would ou ike 2 sa beaut eas in Vienna,
a would be vo of you but

‘Away on business 37

39. 3.3 Eating out
Gamma Coumable and uncountable ours 2
Vocabulary Food and restaurants
Communication ss Ordering In a restaurant
Recommending and sugestig

© Look at te menu below. Can you identify the nine countries?
9. Nachos with guacamole is a Mexican dish le comes from Mexico

GLOBAL VILLAGE RESTAURANT

‘Nine dishes from nine countries. Our menu changes every day. We welcome your suggestions.

SI

Machos with guacamole
Tei ip seed itp ac made vi vcd, tat on. in

Sushi roll
ice lid wth afi, sewer, and cum seed ith oy sauce

Onion soup
Onions cooked in white win topped th ies of bead ad gated hese

Paella
Rice cocked with, sh, tica, and vegetales

Lasagne al forno
sl a ike ee a tnae ad micha suc

Green curry

Chen coke in eh and can sauce wth ret pics Sere th ice

Apple Strudel

Psy filed wth es of ap and aie

Kulfi

Ice eam made with snd and pitch

Strawberries and cream
The dinar of Winbldo, top wth hick Devnshie eam

tear mea hy ot ty ut delos Tr, rai, ih flees?

Wy KE, ROS TY Ag I, Hi

38 Away on business

40. are some words from the menu, Add some words to each group
rs from the menu and anyother words that you know.

5 chicken beef

For each sentence, il the ending which rt possible as inthe example
The dich is made with... onions / chicken QD) ce.

2 The tomato filled with erm coconuts / au pce
The pasty is topped with. cheee/ ed wine / cream / chocolate sauce
send inthe ven / witha aad ra wi brad,

ink of thee typical dishes from your country or region. You ae in a
restaurant with a lent who doesn't know thes dishes. Describe them, using

these phrases,

Di Listening to to people discussing the menu a the Global Village res
do they decide to oder?

1 Language Note below then listen again, Which expressions do you

LANGUAGE NOTE Restaurant language

1 Recommending and suggesting
What do you recommend? 1 recommend the sushi
What do you suggest? T suggest you ty the losgne

Ordering
What woul you Ike? 1 bike the onen soup

Wht wil you have

= 050 starr / to stort? TU have the guocomole.

= as à main course / to follow? Ta tite the pad.

= for dessert / o finish? tink TU hove stowberies ond cream.

Asting for things
(ould you bring me / Could Thee same voter / another ls / teil plese?

© Now you ae inthe Global Vilage restaurant with two of your colleagues. Have a

Away on business 39

41. E Vocabulary © Look at the picture, What can you see? Identify the items, and
are countable [C] or uncountable [U]. Sometimes there is m
possibilty, eg. water [Ul or jug [C) of wate

D Listening

1 Would you ike
2 Could {havea reeip

3 Do you accept credit ands?

4 Peas, let me get this

5 Thank you for inviting me.

6 Could you bring me the bill please?
7 Hé am excellent restaurant

© Now listen to the complete dialogue and check your an

Speaking Work in threes. You ae inviting a customer to rest

Heads: move one square. Tals: move two squars

each square and start a conversation. The first p

40. Away on business

42. ONE SPACE

Move BACK
POME SPACE

43. Unit 4 | Visiting a company

4.1 Meeting people

Grammar Past simple: regular forms
Past simple of de
Vocabulary Time expressions
Communication skills Welcoming visitors
Pronunciation Weak forms
Final ed

listening E Marin Kélrmann hs ju returned from Argentina, where he was o a cours
He phones his colengs Thomas Hart Listen and amer tee questions.

1 Where was Thomas yesterday evening?
2 Where was his wife Angela?

3 Where were their children?

D Speaking © Pur these time expressions in chronological order.

yesterday moming Last week at 9 dock lastnight
on Tuesday in 1986 at 6 clock this morning

© Aska partner questions using Where. andthe time expresion in O above.
‘Whee wee yin 1982 East amer Sat
[Pronunciation GE} Listen whee comerations. Undein the rs words. How does the
1 As Where were ou? calle but there was
8: as in Paris rom Thursday o Saturday
Were you?
There wee thes of ws tthe conference
as Chistian hen?
Yes hewas
intresting bu by cg we were al very ted

42. Visiting a company

44. LANGUAGE NOTE

Listening

Simple past of be and regular verbs

1 5
Where ver you las week? mes in Pers, and Jon and Bob were on holy.
there was Rosa? ‘She mas in Hew York
Mes he her esterday? Mo, he wos (ms nt).

Were you a the meeting? No, we werent (were ot).

Regular verbs

To frm the simple past of a regular verb, add ed

To make a question use the avila did + infinitive

What did you do? visited Mion lst week, but Wick stoyed ere.
Wen di she phone? She phoned me last Monday

Where did ou live before? We led in Bent or a fe years

Where di they move to? They moved to Ro de Jane,

Martin Kellerman is talking about his management course at the University of
Buenos Aires. Listen to these questions and answers. Ifthe answer is postive, put
à tk (7) in the space provided. Its negative, put across (A). Listen to the

examph
7 Yes Li, el

Did you improve your English?

3 Did you do any sport?

Did you live on the university campus?

Did you like the city?

Did you pas al your exams?

Now listen again and check your answers. Write down the
fall answers in the space provided under the quest

Now work in pair, Think about a course you did.
Take it in turns to ask and answer questions. Use the
questions in © for ideas, and add some more questions

Visiting a company 43

45. © The regular past simple ending - has thee posible pronunciations, Ad
A Listen 10 ih sentences in @ again and pu he verbs in he answers
h column.

Speaking Work in pais. Student A, you work at the head office of a large comp
London. Student Bis one of your salesmen. You ae checking the expenses §
last week. Look at the nots below and ask questions to ind out more
information. Student B,turn to File H on page 151

KA Reading © sui shiguro visits Paco Reverte in Madri, Paco meets him at his hotel. Put the
conversation in the right oder, as in the example

Yes thats right, You must be Paco Revere, Thanks fr coming,
By cat I parked just outside he hotel, This wa:

Vesitis

(Oh Fon sorry t hear that. Did you sleep well?

About midnight. My plane was te

Yes thanks did, What time is our meeting?

That would be nice, Do we get to the centre by car or on foot?
What time did you arrive?

Excuse me. Are you Yuji Ishiguro?

At 10,00, Shall we go? We can have a coffe in the cy centre

No problem. Is this yous fist visi here?

44. Visiting a company

46. BD © Listen othe dialogue and check your answers,

© Yuji stiguros visiting you in your town, Practise the dialogue in par

I Listening ME © Youarevisitng one of our customers in Rome. Listen and reply to is

© Now listen again and match sach question with one of the responses below, as in
the example

Ws a pleasure. Thank
you for inviting us.

PESA

3 Fine. very

4 Tank you Em Les

pleased t hear that.

I Speaking © Work in pairs. Student A, you are meeting a visitor at your office. Student B, you
ate the visitor. Have a convertion using the prompts below.

a 8
Respond.

e

Introduce you) Me espond.

Neo”

A —— (RU

e

a
ce — —

wi

Respond hen GARE > Respond (poste el).

y.

ASK f this fe BE REED O pon

© Now change roles and repeat. This time try and continue the conversation,

Visiting a company 45

47. 4.2 Reporting on a trip

Grammar Past simple: regular forms
Question and answers

Vocabulary Ver and noun colocatons

Communication skills Writing an e-mail of thanks

EX Vocabulary Work in pairs. Take tn turns to ak and answer these questions.
What isthe dy today? 6 What time was
2 Whatisthe time! 7 Were you busy last wek?
3 What was the day befor yesterday?
Whats the day tomorrow? did you dot

El Reading Piera Macaluso works for Credito Reggio, an Italian bank, Below is her di
‘one week lst year. Use the information inthe documents to help you fli
blanks inthe diary

ns. seom CULES

<a He.
THE Wire House

"WE

MADISON HOTEL

ral May 19
porate lay 2 545000

phone 350

Gal So

THE THREE SISTERS

at 8.00p.m. on May 20
Row D Seat 14

46. Visiting a company

48. © Answer the questions below using the verbs indicated

Regular verbs regular verbs

What di she do on Wednesday morning? “My
2 What time id she leave London? lee
3 How did he get to her hotel? take
Where did she stay? stay
ee dd she have lunch on Thursday? have
7 Where did she go on Friday morning?
How did she get to Baltimor
st id he do on Sunday morning?

‘When did she write her report?

© Now make questions forthe answers 1-8 below, as in the example. Use the words in

have inner with?
Who meet on Wednesday evening?
Why vist on Wednesday morning?
What y with Sally and Hary?
Which itine id she fy to Baltimore?

When de with Priscila Weiner?
What tine ave uneh the White House?

She few to Washington.
What dal the. eon, Wednesda
3 sae Cady
à At 1230 on Thursday
‘On Friday morning.
ora sales conference

A Kinkheads

Ys she did — on Saturday morning

Visiting a company

49. I Listening © a colleague phones Pera on the Monday after he trip. He ask her about i
Look at her answers and suggest the questions he ass, asin the example
1 Fin thanks

2 1 got home on Sunday morning
3 Itwas very long. We didi finish until six, but it was a good meeting.
es went out on Thursday evening — to the theatre.
Üstyed atthe Madison,

Ve: bought some perfume and some shoes

7 Inthe afternoon I wrote my report and in he evening 1 answered my e-mail

Now listen and check your answers.

LANGUAGE NOTE ‘Simple past irregular verbs

Many ofthe most common vers in English ar regula. Some ofthe regular verbs
from this unit at gven below. For a fal st, se page 157

ty bought oe eft

wy few met me

so went (ole tok

hove had ie wrote

© On sunday, Pira write an e-mail to Isaac Cady. Put the sentences
orders in the example

[a]

Piers
I also enjoyed the meals and the tp to the theatre.
Dear Isaac
A had a very 9006 tee days and think the meetings were ust
Kindest regards
‘Thanks agan
Many thanks fr your warm welcome in Washington:

A

© Now write similar e-mail Use the information below.

‘You went othe USA for conference 1 took pac in Los Angels. You ha a day-
tsp to San Franco. Your host was Loraine Zimmermann On the lastnight she
invite you to a barbecue at her house. Her next rip to your county sn August.

48 Visiting a company

50. E Vocabulary The two lists below contain words that are often used together. Match a verb
from column A with a noun from column B to make seven common
sin the example

goon I an email
meet a phone

Make one sentence foreach collocation using the simple past tense.

KA Speaking Work in pais. You are going to compare what you did lst week. Student A, turn
fon page 151 to find out what you did. Student B, turn o File W on
. 153. Ask your partner questions o complet the diary below with is / her

‘eg. Where did you goon Monday? Wher did you travel from? How did you travel?

© When and where did you nearly meet? You can ask up 10 ten questions

Visiting a company 49

51. 4.3 Describing company structure
EN

Company structure
Presentations 2

El Listening DEI @ tac Cady ison a visit wo Milan Pera Macaluso introduces him

colleagues Listen t the dialogues and write down what jobs they do.

de Y &

PY Witiam Bernstein [Marian Tadel

à

‘I «ETE

© Work in pars introduce yourself to the person sting on your right. Then,
together, introduce yourselves to other pair.

E Vocabulary Match the obs inthe box with the descriptions below

managing director — personal assistant sales representative
purchasing manager laboratory tecmican quality contol manage

1. Lorganiz training courses for members of sá

2 setup the equipment and do experiments and tests

3 am the senior executive

4 1 check that products are made to the right

5. visit customers and try and increase business

{6 1 work with the Managing Director. am responsible fr his diary
his travel, and take calls for him.

Tuy everything the company needs, from raw material to stationery

50. Visiting a company

52. E Reading © Read the text below about the French company Perrier Vitel and fl in the gaps
Use the words in the box

product takeover subskiny market leader research eee Warnaver
ison brands customers market share production ites acquisition

erie Vitel a The company Bottles his water locally in developing

y, of the Nestle Group. thas countries such as Pakistan and Broa

‘lions of -€. 2 Nestle’ interest in water began In 1969 ih the
al over the word 2428 of 3086 of Vitel. Alter the

dis the water Aili. tisk 2 of Perrier in 1992 the new
ofthe group and has any company Perrier Mitel became a major part ofthe
famous... ‘such Nes Group. Today wer sles represent 5.8% of
38 San Pellegrino, Contre, the groups "The

Poona nd Agar Tee re, up the ol

siny even «A. I hace oe bottled water with à
poston es or The main 15 „main. OGLE,

Gai of the Nestle Group is A new CEO, Frits von DJ took
in Lausanne and there 3 network of seventeen over In 2000 and he aims to
‘other centre on four continents employing 2.500 Keep PerierMitel a the
Staff, This resgarch helps produce safe and front of the botled

force water or everybody water market in both
A recent new 2 is Nestlé Pure Lie, sale and technology

a JO A:

© Look a this organization chart. Use the information fom th txt above to

complet the missing information, The fs is done for you

ace. serena,
Nestle

E, North America

© Try and draw a similar chat for your company or a company you know.

Describe ito a partner

Visiting a company 51

53. ‘working in this field for 12 yea
“hallenge that it volves.

en Newlands laboratories

you and discussing fune e

‘ook forward to meeting

that you ae advertising

my CV and application form meee

ease find enclosed ®
Yours sincerely > ME.
plate! a

senniter E

_Contract

‘iis AGREEMENT is made the sen day of January evo

Berea
Carter Powell M
Pe, ‘ il Management Services of Frith Road Lancaster
tat cle OES or anche hereafter called CDMS) ofthe one pan
ORM Penh Cumbri (here

NVOICE/CKEDIT NOTE APPROVAL Fl

roped “nia woe te

= ¿mer

[El Vocabulary Most large companies have diferent departments. Look atthe extracts from the
documents above and match them with the appropriate department. There is
one for each department.

1 Research and Development 4 Legal
2 Sales and Marketing 5 Human Resources

3 Financial 6 Communications

Can you think of any other departments?
Where do these people usually work?
Accountants work in the department
Scientists often work
Sales people
Lawyers
5 PR people
Training Managers

52 Visiting a company

54. G Listening EM) © ara budget mesting four managers talk about thee departments. Listen and

2

inten again and complete these sentences

1 we N with companies
USA, som ‘ot of our on

2 We for purchases raw materia,

components, and other
inthe

department, plus the Director
4 Weare internal and external

LANGUAGE NOTE Describing your department

1 Describing the activity of à department
My deportment deals wih is responsible for martin / odmiistation, et
Me organize tests / studies / research
We work with customers / supplie / subidos / other companies in the
go.

Describing the staffing ofa department

There oe. people in he department
Pee Duos sin charge of he department
Lam one ofthe manages / techicens / secretaries / engines

Describing the equipment / premises of a department

We hove a large office / three laboratories / a smal building
We use computers fox / email ot.
We hove a well-equipped laboratory / alt of technic! equipment.

I Speaking ink about your department ora department you would ike to work in. Draw
‘organization chart for it ike the one in Eon page 51. Us the language fom
he Language Note above to give a short presentation about your department

Visiting a company 53

55. 5.1 Current activities

56. New developments

56. © Where are you now? What ar you doing? What is your teacher dong
© Talk about your jo or your studies. What are you working on atthe moment?

rpean project, om travelling a lot. Im preparing

LANGUAGE NOTE The present continuous

3 The present continuous tense is formed using the verb be andthe main verb
with an ing ending
Hei (hei) working ot home They aren't (are not) designing any
toy. en products ts yen.
Tim (Lom) leaning to ploy Are you leaving now, or ae you staying
the plore. for lunch?

2 We use the present continuous to talk about
= actions happening now, a this moment
reading ths sentence The teaches writing on the board

= actions happening over à loger period of time, Inuting now

Ay componys bung à fctoy She's troveing à lt a the moment.
in Venezuela.

We rent working on any new Tin reading o goed book
projects jst now

D Vocabulary © 1 Match the verbs in A with the phrases in B, asin the example

A 8
0 open / to reorganize > staff

o recruit / iy off 4 à new product

to look for / o enter e a factor or office

make something bet
1d new employees
ple unemployed?
nd

© Work witha primer Ask and answer questions about y
projets Use te phases in © to help yu

New developments 55

57. LANGUAGE NOTE Present simple or present continuous?

1 The present simple f used for permanent or regular ations:
She often cals the USA
Me dont hoe lessons on Saturdays.
Does microsoft sell software?

2 The present continuous is used for temporary, present ations
At the moment she's caling à int in Line
This weck mer no having any lessons
Are you salgo at of products in Asi thi year?

Ei Listening © D) Alicia Gonzalez of Repsol YPR the Spanish oil company, meets Jan Petersen a
‘conference He asks her about he job
Listen and answer these questions.
1. What are her company’s main products?
2. Which department docs she workin?
3 What is the company doing in Spain?
4 In which county isthe company’s South American headquarter?
5 Why isthe company introducing a specialized traning programme?
ere isa shorter version of Alicia and Jan's comversaior

1. Expand the notes to make complete sentences, using the present simple 0
present continuous tense

dan ‘Alla

what job train / new employees
The company / expand / very qui? Repsol YPF/ develop

ve / build / new

Wherein Latin America / Repel

I Reading © Complete the text op

present simple or pre

56 New developments

58. Repsol Y its operations in Latin America

at the moment
Following a takeover in 1999, Repsol now

2 VPF, the biggest industrial company in
‘Argentina. YPF 3 and sell ol and gas in
‘seven South American countries, Indonesia and the
USA. Repsol als has a 67.86% share inthe
‘Argentinian ol company Astra CARSA, which

in il exploration and production,

The new Repsol YPF company a
worlwide production capacity of 1.2 milion barrels
of ol per day, of which 36,000 bares are
produced in Argentina. As fr distribution, Repsol

E Pronunciation e

vor Sts perl in a network of about
3,300 sevice stations in Argentina, compared with
800 before. Sales ? usual very high in
these stations, and the Argentinian peto! market
3 very quick, 5 the prospects for
further expansion ae very good
Currently, Repsol PF
o discover its ultra history. I Wa
pedal community programme which
the traditional music of
{atin Ameria from the 16% tothe
19% century.

? Latin America

$

Be I work

8: We sll pe

dialogue below and complete the missing words as in the example

pany called ATC
ATC do?
beauty products
you work?
the centre Stockholm.
You traveling today
mother comes ac Belgium, 0 know the county wel

(0 $0: My ight 100 o'loek

New developments 57

59. 5.2 Company developments

Grammar Present continuous vs past simple

Vocabulary Describing tends

Communication skis Presentations 3: refering to
visual als

Pronunciation Word stress

EX Vocabulary

Maia iia

Look at the information about the American company Motorola, Ae these
sentences true (T) or false (JE If they are false, correct them, Use the Lan
Note below to help you.
1. Between 1998 and 1999, the percentage of sales went don in thee sales
2 Sales ose in two regions
3 In thre regions sles remained stable
4 Sales in other regions fll by 1
5 Sales to Asa Pacific went up by 3
6 Total sles outside the USA decreased by 4
Now look agin atthe Motorola figures and complete these sentences
appropriate ver
1 Sale in the USA by 49%, but they dido

Sales in Europe
3 The percentage of sales to al Asian &

Asia Pacific, where sales

LANGUAGE NOTE Describing trends

1 66 fe / to go up / to increase
Sales ose / wet u / increase fom Morch to September ost ye
ries ae fiin / song up / increasing this yor

2 To fal / to go down / to decrease
Sale al went down / dececsed between 1938 and 2000.
Esports re fling / going down / decreasing at the moment

3 To remain stale
Soles remoined stole last month

4 By from, and to
Our marie shore rose by 2%. from 7% 1 9%.

58. New developments

60. D Reading

© Now work wit a partner. How do you say

©) Complete the txt with

Ihe correct form ofthe ver in bracket:

Social

trends
in the

UK

past simple or present continuous

Between 1984 and 1996, the number of new mariages
(a) 1 by 19.78%, from / by 395,800 to
317,500. In the same period, the number of divorces (go
w) 2 by / rom 16.88% to 168,900.

Now mare and por people (decido)... 1 e
LRO pen berms in)

2. om 10% in 19841 / by 12% 1 1995. Te
average hour ize o/o) ¿ate
moment 194 as 2.9 people per housed
ru Res tan 24

© Now tk about pr
them
he

Currently, the number of ered people (increase)
In 1994, fe expectancy (90 up)

irom 110 73 years for men, and 79.2 years or women,

Between 1984 and 1997, the number ol people over 75

yeso age (increase) by tom 14.3% and

this number (continue) Pt rise nom

Cette numberof cen ato ay 15 > À
10 From 1984 to 1997, the number ol new

births (go down) by / fom 3.8% to
725,800.

Source: Ole for National Stats

rend,

you can, give figures and / 0

children born

ple living in towns and cites

New developments 59

61. G Speaking Work in pir Student A, us the information below Student B turn to File M
on page 152,

You work for a small company in England which
figues for last year, then ask your partner to guess what kind
sel Start ike

In January we had sales of £50.00. In Fe

Now listen to your partners description of a company inthe USA. Mark the
sales results on this graph

What do you thnk your partner sll? Ist
= children toys
= Christmas decorations

I Listening Lock at he two diagrams opposite. Which ones a table and which one sa pie
ch

(On which diagram(s) can you se

A business consultant i speaking toa group of export managers about
‘e-commerce in Asa-Pacfic. Listen and complete the missing informatio
table and pie charts
Listen again and complete these extracts from the presntaio
1 Lets at thi frst ide, Ca
2 On the third line, you have the figures for Asia-Pacific
number of Internet users is ising rapid
3 Tdliketo the white and
4 50 consumption i increasing

60. New developments

62. World market Intemet
uses and E-Commerce

Internet users Increase | Ecommerce sles
(Gatos) di)

1997 2002

usa 387 a $2688
Western Europe 68 380% $555
AsiaPac (not 38 : qt
4s 1 352% Ep)
45 4 ase sa

Estimated number 2001

of families with No intemet
Internet connection WH connection
in Asia-Pacific market Developing

seras

LANGUAGE NOTE Referring to visual aids
1 Introducing visual ais
Lets have a look at te fist side / this pie chr / the next dagram.
Tis pie chat tabl / groph / side /dgram shows
Con everbody se that?
2 Indicating important details
Notice that the number of users in,
4 lle to draw your ttntion tothe figures for Aso Pacific.
As you con ee consumption s increasing.

[Pronunciation EM @ Whereis the stress in these word? Listen and put them into the correct column,
asin the example

recritment India uns remain period diagam
compare consumer segment percentage column

En,

© Now listen again and check Practise saying the words. Do you have three words
in each column? If no, listen again.

New developments 61

63. 5.3 Personal developments

Vocabulary Descriptive adjectives
Communication skills Exchanging personal nens
Talking about a trp

EX Listening Match the questions on te left withthe rs the right.
1 How do ou d a Fine, thank
ow ae yo b l'mloo
3 How’ the family?
4 What do yo
3, What are you doing atthe moment?

O Which questions above
Which que you ak when o

Listen to these two conversations in a if and match the
1 What do you think is the relationship bets
2 Invi ston, A of By do the

62. New developments

64. LANGUAGE NOTE

DI Speaking

atthe Language Note below. Which expressions did you hearin the two
? Listen again to check

Meeting People

1 Meeting someone forthe Fist tine
How do you do? How do you do?
Pleased to meet you Mic to meet you to.
2 Meeting someone you know
How's your wife / family etc? Vey we Fine, thonk you
How ore thine? Mot 50 bod / Pret good.
Hows business / the eb? Not vey goo, Im afd
3 Responding to nens
Good news Im (ven) pleased / gd / hoppy to her tht.
That’ ret news!
Bad news Th (vey) say o hear thet
Sarprisng news Thats incredible! Realy?

ose two possible responses foreach remark,

Hows your family? à really like my new jb,
Theyre all well a im sorry to hear hat,
Fin, thanks, b Thars great news
Shes well, thank you € Um glad to ear that.

How are you? ‘She is very well I'm afraid
a Pleased to meet yo a Tm sorry to hear that.
b Notso bad 1. Really? am sorry.
© Fine, thanks. Tm happy to hear that.
3 How's busines? What about you?
a Im fin, to.
b tim very wel to,
€ Pim sortyto hear that

Here are some answers. What are the questions?
eg. Not very well y several day last week
Question: How are yo

He's fine, thanks, and the children are well 00

‘We're having an excellent year ~ lots of new contracts

She's very well - she's studying at busines school nove

Fine, thank you. I relly ke my new boss

Not so bad
You meet your partner fr the frst ime in three months. Ask and answer
questions about the following
= your companies

You can tll the truth or invent your answers. Start ike this

New developments

6

65. Gi Listening ED) @) Danuta is speaking wo a colleague about a trip to New

conversation, Was Danuta’ trip generally a pe

(@ Listen again, and complete the questions in
a 8

© Can you remember Danuta’s answers to the qu
column B above. Listen again if necesar

LANGUAGE NOTE What is / was it like?

We use the construction Mo. .te? o ask fora general description.
1 Present
Whats (nha) the weather ke today? Is sunny / oud ete
What ore the teacher lie? They or ven fen interesting te.
Past
What wos the fod be ot the conference? as very good fonts
‘What mero he presentations like? Thy er ver ong boring, et.

I Vocabulary (O) Match te adjectives in À with their opposites in Bas in the example

‘Which adjectives ar generally postive and which ons are negative?

À Adjectives Opposites

“y

2 cheap >
3 smal € lage renal

bering 9 dean useless

convenient 10. long ‘inconvenient \j temble

(O), For each category in A below, circle the adjective in B which cant be used. Ad
two or thre adjectives in C which are possible, a in the example

a A €

Toms vi ED perio sl

The weather tihng / changeable / hot / friend
People friendly / inconvenient / boring / quiet
Hotes convenient / diy /olé-fashioned cuit
Business meetings and trips long / dificult clean y dl

Presentations terble/ large / short / useful

64. New developments

66. Speaking

H Reading

You and your partner have just returned from business trips Ask questions
about each other's tip eg. What was your tip ike? Which anne did you fi
1 Where did the hotel ike et. You can invent as many
extra details about your trip as you like
Student A, your information is below: Student B, turn to File BB on page 154.
= You went to visit new supplier in Portugal Your experience was very
= You Mew to Lisbon = the fight was short and ou ative ea
= The weather was hot and sunny. Your hotel was lsurous.
You visited the factory and had meetings with à numberof the staff It
was very interesting.
= You atended tres technical presentations. They were very informative.
= The Managing Director shoned you Lisbon by night,
You ate ot in an exellent restaurant. The Seafood was delicous.

© Nach te sentences with the cartoons below
Did you havea good weekend? 4 Good luck!

5, Have safe journey:

$. Speak to you soon,

New developments 65

67. Unit 6 | Arrangements

6.1 Dates and schedules

Grammar Present continuous for future
Vocabulary Dates
Pronunciation ‘Orginal numbers

KI Listening José Bordas and
The programme

por Design
Lunch = Geen Room

sl Poste Presentan

LANGUAGE NOTE ‘The present continuous for future

‘When we havea ised plan forthe future we use the present continuous. Usually
‘there is a date or a time in the sentence, or the date or time is understood

What oe you ding this evening? lim going to a concer.
When i heaving? Shes coming on Wedneséoy.
Whereis he staying tonight? He st (isnot) stoying here.

66 Arrangements

68. Look at the conference programme in EN again. Use the words in the boxes
below to make questions for the answers provided, Take one word or phrase

hen staying?
Where she ring?

Who they coming with?
How ong Elizabeth Cotes speaking about?
What Patrica Lingwood anfing fon?
What tie

On Wednesday
From Boston.

At midday.

Her husband

At the Ramada.

One night

Trans-European road networks

IE Speaking Worin par You ae arranging the ar and transfers ofthe guess coming
Student A turn to File Eon page 151
Stent Bum to ile Q on page 153.

I Listening © aime Gatlado is attending the conference next week. Read this fax from his
personal assistant, Andrea Kral.

© You are Jaime. collage calls you with some questions Listen and use the
information in the fx to help you answer his questions.

Arrangements 67

69. E © Listen again and check your answers

E Pronunciation 8) €) Listen and cicle the number you hea.

1th 60th eth] aoth 12n/20m
10th /320h st 31d st/3 sth

© Listen again and check your answers, Practise saying

ER © compete these sentences. Lie to check your answers then ead alo

1 May isthe o month ofthe yar
2 12% isone

3 The ast day of April is the

à The person who finishes u eis gold medal

5 October-December is the ofthe yea,

LANGUAGE NOTE Dates

1 In spoken British English we use ordinal numbers fr dates. We usually say
and write the day, ten the month, then the yes, We ls usally say the
before the day and of before the month.

es
Wesay: the eleventh of February two thousand aná one

We write: 11 (or th) Februay 2001 or 23/02/01
We say: the tit of August, two thousand and five
Me write: 20 (or 304) August 2005 or 30/08/05

In American English, we usually say and writ the month, then the day then
‘the year. We dont use of and the.

es

Mesas January tenth, nineteen nineeven

We write: January 10 (or 106) 1997 or 01/10/97

Wesay: October twenty, two thousand tree

We mite: October 21 (or 21st) 2003 or 10/21/03

KA Speaking © Pat these dates in chronological orde, sin the examples.
1110919 (UK)
11/23/89 (USA)
September 22nd 1998
twenty fist of September nineteen ninety-eight
09/0800 (USA)
Christmas Day 2000
21/12/99 (UK)
25 September 1999
ovov/or
1070100

63 Arrangements

70. A Listening

Mount Everest
conquered for
the first time

SINKS
AMELIA
EARHART

FRANCE WIN
WORLD CUP

71. 6.2 Getting connected

Vocabulary Telephone expressions
Communication Skills Telephoning: taking messages
Pronunciation Contractions

E Listening El © oni Mare wan to vit Dina Wong in Hong Kong. He lp hones er four
times. Listen wo the four conversations. What the problem exch inet
Dsl
Dsl
Dialogue 3
Dialogue

Listen again and answer the following questions.
1 Who does Diana work for?

2 What is her mobile number?

3 Which department i she in?

# When is she due back in the ofice?

5. When does Jordi want to meet?

6 What is is dire line

Listen again. Which dilogucs do these lines com
a Speaking. wf
b How can help?

© Tim sorry. sin but thee is no reply from her office
You've got he wrong extension

€ No thanks. all later,

Thanks for calling
h Would you like to hold?
iP put you through

j Can take a message?
k Could you tra

70. Arrangements

72. DI Reading

G Speaking

Ansner the phone for
Patrica Lopez.

Ask to speak t Patricia

se wh i calling.

Give your name.

Offer to transfer the call

Say thankyou.

|

latch sentences 1-9 with responses ai

1 Could I speak to Diana Wong, pease?
Tim afraid you've got the wrong number.
Can she al you Back?
Could you spell that, please?
Would you ike to hold the ine?

7 When ate you expecting her back?
Who calling?

GINS,
My name is Philip Neil
Yes Im here all dy.
About 4 dock

No thanks. ' al back
Speaking

5 Nes, please. Tell her Tom call.

That's OK. hol
Ob, no. Sorry

Work in pairs. Make up a dialogue sing these prompts. Take one route th
the flow chart. Then change role and choose another route

Ask te calle to wi.
Say that the line fs buy.
Ask tr caller if he/she
wants to nat

gre to wat.

Say thatthe tne ss
by. Ask the ler ihe /
she would Uke Patricia to
ring her back

Say no politely and
ask for Patricias mobile
umber

Give her mobile number
to the al.

Say thank you and
end the call

Ask the caller to walt.
Apologize and ay that
she i not thee.

Say why.

le about her et

Say when, Ofer to take
a message.

‘Agree and leave a

message / phone
umber

Repeat the message /
umber Back othe Calle

Say that the message is
correct nd the cal

Arrangements 71

73. 13 Pronunciation © tnspoken Engl many words are contacted Look tthe sentences below and
deci wich words to contac

1 Lam arrving in Hong Kong on Friday
‘Whereis he staying?
When i she due back?
4 You are welcome.
No thanks. Evil ll back later
Lam afraid she i ut his afternoon,

He is in a meeting this morning

8 He has gota meeting this morning.

Listen and check your answers, Repeat the sentence.

Diana Wong receives a lot of messages, Listen to her voice mail and write dow
as much information as you can for each message. Use he message pads below

HK Oil and Gas
MESSAGE PAD

Te IDinawion
sua | [veros

a

72. Arrangements

74. H Speaking © Diana calls Jordi back at the Royal Garden Hotel. Work in groups of thee. Make
the conversation between the receptionist (R), Diana (D) and Jord (D), by

choosing one expresion from each row, sin the example

2 Hello. Could Y speak dE Jordi Marrero, please. |

Mr Mareo please?

Hat, dr Hae)

speaking,

there es lana,

11 Diana ALAS Hal, Diana Nc
to hear rom you.

12 Sony: vas out Nice to har fom
yesterday, 3 you too

13 you fe BD at doesnt mate)
pa

‘Thanks vey much.

ver ==

Hell Jordi This
Diana. gt your
message

Good evening, A
Good evening Jordi)

Are yo doi
anything later?

© Finish the conversation, Confirm the time and the place for dinner

Arrangements 73

75. 6.3 Arranging to meet
Veau Tine expressions
Appeintmens and meetings
Communication Sills Making and changing apoimnents

EI Reading © Natasha Hall works fora pharmaceutical company. Is 730 pam. on Monday
the third of April Answer the following questions

1 What was the time half an hour ago?
What was the date a week ago?

3. Whatis the date tomorrow?
What day was it yesterday?
hat is the day after tomorrow?
What was the date the day before yesterday?
What was the date last Thursday?
What day sit in four days time?

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

© Now complete this table

2
0 today
a
2
“a

Read his information and complete the diary opposite

On Friday she sing to Washington,
Last Friday she dtended a trade al in Boston

Tomorrow morning she's going to sales meeting,

She few to New Orleans yesterday

She's spending the weekend with friends in Baltimore

On Wednesday afternoon she's meeting Jack Rogers at 4.00 pam. and Yuki
Aoki two hours later,

She spen the day before yesterday in New York

She was on holiday from Monday to Thursday.

Arrangements

76. Listening Natasha is at the HTO conference. She wants to meet a number of people
Listen to he four telephone calls and write down the appointments in her
diary Remember that its now 7.30 pm. on Monday the third of Apri

LANGUAGE NOTE Making arrangements

More formal expressions
‘Asking about avala
Would tbe posible o meet?
When would be convenient?
Suggesting dates / times / places
Would Friday after dinner sui you?
‘Shall me meet in the lobby ot 7.007
Shal me soy 8.30?
Ave yu doing oytting on Tuesday?
Aecapting and easing
That ste
(mn ofi) Im not fe
(im of) E have another

engagement

Confming
So that's 7 lock on Wendy then
ook forward o meeting you.

av

Less formal expressions

Do you wont to meetup?
When ore you fee?

How about Friday evening fer inner?
How about (meeting in) the lobby at 7.00?
Would 8.30 be OR?

That would be nce / fie (wth me).
(Em sory) I cont mate i hen,
(Um sory) Tv got someting ese on.

See you on Thusdy, ten
Great. look forward tit

Arrangements 75

77. Speaking Work in pairs. You are ata conference in Spain and you want to meet an old
friend for coffee. Look at your diary for tomorrow and call him or her to find a
time when you are both fee You will need half an hour.

Student A, goto File Fon page 151, Student B, go to ile N on page 152,

Di Listening Bl @ Natasha al telephones Mikal Stefnsson again. Listen to the conversation
choose the best answer

She wants to firm the appointment.
change the appointment,

She suggests | a the next dy.
two hours eater,
wo day aer

5 lock is fine
he is fre,
he has another engagement.

She wants to postpone to Thursday
to ring it forward to Friday
Lo postpone it to Friday.

She suggests a Thursday
Friday
Saturday

hey agree to 3 at 6 onthe ath

meet at 8 onthe 6th
9 on the 6th

© Now listen again and complete the expressions that are used,

LANGUAGE NOTE Changing appointments

We can change an appointment in thee vay.
We can bring i fomard t an eater date. (ES 2]
Or we can péitpone it toalater date, 1] (5)
(+ we can cont completely OO

© We had an appointment for Wednesday 16 January at 7.00 pam. First we br
it forward an hour. Then we moved it 10 the same time the following dy:
wwe postponed it fora week Finally we brought it forward again by two days
She telephoned me to suggest the following day and one hour late. was an
hour late and she arrived half an hour after me. What time and date did we
finally meet?

76 Arrangements

78. BR

© Work with partner Look again at your information in File Fon page 151 and

File Non page 152.

Student A, phone Student B to change the time of your meetin, You can both

teading

ancel one other appointment in the da

Read these e-mails and put them in the order they were sent.

»

Des Heine

Im sory, Im ari got my dates wrong!
My Gorman cours stats a nee aer on Monday

Lam not sure you remember me, We met n Oxo |
lat yer at ne HTO conference

Yim coming to Germany nox month en a Garman
Best wenns

Ses you at me sport.

Dear Hain. marin on Saturday 171 an Im
atajo nil Satay Zn. Woda tbe poste
Best wishes

es Tina,

Fm away on the 17% and 18m. PÉhaps we could

Dear Tina

Of couse remember you! How nie to hea ram
you aga, When are you coming? Please send

Kon roads

“Tanks for yout kin offer. Im now coming win
Saurday en at 17.30. Can we al go out 1

See you seen

Ve, am, Mo you ke me o meet yous he
spon? Please end ght otis

Rega

Arrangements 77

79. 7.1 Comparisons and contrasts

Grammar Comparative forms
Superlative forms

Vocabulary Descriptive adjectives

Pronunciation Weak forms

EX Reading

Read what Richard and Virginia say about travelling to work. What reasons do

How do you travel to work o

How long does it tke?
What do you do during the journey?
Why do you travel this way?

E Vocabulary © How many types of transport can you thnk of Continue this ist
‘i ab (Dv Engl = undegound), bs,
Complete the table wit which mean the opposite, a in the example
A D
fast / quick Ken
healthy a.
relaxing st À
interesting fe
y
good fr the environment /your health environment / your heat

© Which adjectives in @ would you use to describe the following?
a traveling to work by car. learning English ¢ smoking

78. Describing and comparing

80. 18 Speaking © Think about traveling to work in your own town or city. Make three sentences,
using the language below

ling by ais À more relaxing / more tring than traveling by train because
safer mor dangerous

All the adjectives in @ are in the comparative form.
We add -erto the end ofthe adjective, eg. quicker, lower.

or We put morebefore the adjective, eg. more relaxing, more tring
Can you say what the rule it

How do you prefe to travel general? Using the adjectives blow, write
sentences comparing different forms of transpor
cheap
relaxing
comfortable
‘Compare your sentences witha partner. Ask extra questions if necessary
eg Travelling by bus is more relaxing than travelling by cur.
Because i's very slow = it takes me 45 minutes o drive 5 kilometres.

ou think travelling by car is more stressful?

LANGUAGE NOTE Comparative forms

1 We us the comparative form to compare two things

19. London is more expensive / heoper han Tolo.
Category Example Comparative
One-sylable adjectives cheap cheoper

ig bigger
Two sables ending y easy esse
Two of more sabes expensive more (ls) expensive
regular adjectives good better

bod worse

When we want to talk about things being the same, we use 25 … as.
Pars is as epensh os london. adhd isnot as big as Paris.

Pronunciation [55 Wordsina sentence sometimes sound diferent when they ate unstressed, Vowel
sounds ae often replaced by th sound // Listen to a sentence and repeat, Now
read sentences 25 aloud. Then listen and check

The ars quicker than th bus

The ain more tring han the ar

he bus slower than the rin.

The ais more dangerous than the ar
The country isnt as sresfal asthe tse,

Describing and comparing 79

81. H Listening © Look at the photos of three diferent cites. In which
do you think houses and apartments ar:
= most expensive
= biggest?

© Nov listen to three people talking about housing inthe cites where they lv
Complete the table below.

Average Ling area | Average rent
(in mó) per person
han Tolo / Paris

than New York than Tokyo

© Complete the sentences below, using the adjectives given in brackets as in
example

1 The USA has … #4. tet... living area per person. (big)
2 Japan has living area per person. (small
3 New York is city to iv in. (cheap)

4 Tokyo is ‘ity olive in. (expensive

In your country which is

1 the biggest city?

2 the highest building?
5 the most popular tourist attraction?

LANGUAGE NOTE Superlative forms

We use the supeativefom to compar tre or more things.
Munich is he most expensive / the cheapest of the sc cities
category Example Superlative
One-slable adjectives cheap (the) cheapest
small (the) sole
Two sylables ending 225 (the) easiest
Two or more sylables expense (Ue) most expensive
Irregular adjectives good (the) det
oa (the) worst

80. Describing and comparing

82. I Reading © Complete he questions with the superlative form of he ait indicated, as
What's the eet ect. hing in your lie (important
Whats the time you finish workin he evening? (ae)
What is your mal af he da? (big
When isthe time of day to have a meeting with colleagues? (good
What’ the time wo al you for busines (bad)
On holiday. what the thing to take with you? (important)

Match 1-8 in © with A-H below to complete he questionnaire asin the
example Then choose your own answer o each question.

Compare your answers with a partes. Nov look at File Son Page 153 and
calculate your score. Are you working too hard?

Question = Question
[After pam. when the telephone At home in the evening.

‘Rope ringing. Phone me when you want. fits
in the morning. Important. want to know,

In the afternoon. At weekends

1 dont have time for meetings ‘When Fm on holiday.
Question

y computer

6 am oreatlen My mobile phone.
Between 7 and 8 am.

Question

Sun cream and sunglasses.
Between 8 and 9 am, ‘Some paperwork fom the ofc.
am. orate.

Question
6 pm. or ere.
My jo. Between 7 and 8 pam

My company. between 8 and 9 pm.
My family andlor tends. ee:

My heath

Question

Question
tn Lunch

Family holidays. Dinner.
Not enough time to do my job well Breakfast.

Trevi o work 1 dont have a big mea. have tite
Learning English ‘snacks when have tne,

G Listening inten to these sentences and say if you agree or disagree. I you disagree, sy why.

Describing and comparing 81

83. 7.2 Describing products and services

Grammar The present simple passive
Sequence linkers

Vocabulary Customer service

Communication skils Descrbing technical processes

EI Speaking When there’ a problem with your computer system at work or your washing
machine at home, you probably al a customer service number to ask for hep.

Look at this lis of customer service promises. Which points are important t
you as a customer! Give examples from your experienc of really good (or bad)

When you phone us, you speak toa real person, not a

machine.
2. Our staff are polite and friendly at al times.

We send you a technician within 24 hours.
lf we say we're coming on Tuesday morning, we come on
Tuesday morning,
Our technicians explain the problem simply and resolve it in
the quickest possible time.

Service with a smile

Does your company have a customer sevice department? What services do you
offer to your customers

El Reading © Read this text about customer service at North West Energy, and ans
questions:
1, Which words in the text m
at complet or dot € changed or improved?
b a plan or timetable of work?
2 How many jobs do

NWE”

Bringing Power to the People

ere at Northwest Energy we cary out 12.500 maintenance jobs every dy
er aed an automated stem, the Work Finde, which aranges
Ne he oor 230 emir, Ou en updated pre es à

se mig Ts alas us to end yu he rot peon

vce cate power planning. Ts al y

fo hedules are arranged uf
Moe on te quites pose me. Now ou sch Sd up
{oie dsm acnee.

84. kat this diagram which shows how the Work Finder works. Then read the
¿description ofthe process below. Put the sentences in th correct order, asin the
example

0 Ir always knows where they ae, what
system mer Ko their speciality is, and when they wil
omnia bere

Ie sends the customer request othe Work

Finder = tats ne central par ofthe

The Power Planner aranges the work
schedule, and sends the formation back
o the Work Finer

LANGUAGE NOTE The present passive

1 We us the passive form when we dot know ri is unimportant, who has
‘performed an action. The passive is often used to describe technical
processes, where we are more interested in the process tel than who or
what is responsible for it
The present Simple passive i formed wth the present ofthe verb be and
the past particle, (fra st of inegla past participles, see page 157,
Active Passive
The compory caries ut 12,500 12,500 jobs re cared out every
‘abs every dey. da.

We ue a system coll A stem cold ‘power ploming”
‘power planning ds used.

We orange schedules up to Schedules ae amanged up to four
4 des in advance days in advance.

1f we want to mention who or what has done something, we we by.
Te maintenance work scared out by our tom of techni.
Schedules ore aronged bythe Work Finder

Describing and comparing 83,

85. sed you to write a technica report on how the Work Fin
Expand these notes to make complete sentences. Use the p

ice department

2 This request /send / Work Finder
3 The detils ofthe al / pas / Power Planner
à The work ofthe technicians / monitor / Power Planner

5 The work schedule / arrange / and / he information / send back / Work

6 The technicians / give / hei schedules / Work Finder

Listening You are going to hear a description of another new automated
‘Veggie Vision for identity
check the meanin

184 Describing and comparing

86. E Speaking

o
o

inten tothe fist part and answer these questions
What does Veggie Vision do?

3 How sit better than present supermarket scanners?

‘Now listen tothe second part, Using the pictures opposite, make notes on hose
Veggie Vision works. What happens when icant identify the item correctly?

sen to part two agin. Which phrases are used 10 introduce the diferent steps

«combine words and phases from A and B to describe how Veg
works. Use the phrases you found in Ö to introduce the different steps.

photo select
the cashier compare withthe database
Information about size & shape showa picture

the comect tem san

the choice take

the product conten

the product details recor

Work with a partner. Take it in turns to make tue sentences using words from
ach box Use the passive form of the verb, For some sentences you can use more

A 8 €
Mirok software row rare medium, or mel done
Bordeaux wine produce on à Friday

rie rob at Fusing Meadow

alan et in the USA every day

50% of banks speak in Atlanta

steak we in pars of Suitzerland

the Coca-Cola company pay in China

38 milion banknotes base in the south-west of France

the US Open tenis print in 85% ofthe mors computers
‘championships

Describing and comparing 85

87. 7.3 Evaluating products

Vocabulary Dimensions and specification
Communication skills Echanging opinions

EX Vocabulary

©) Look tthe photo and complete these sentences with words from columns A,B

Ws 142 mm in 07 mm in and 73 mm in

Les about 670 grammes in
es made of
es more or ess in shape

5 Itsblack and

A €
sis sure
Fight rectangula
eng round
weight ter oval
diameter conical

86. Deseribing and comparing

88. words in columns A-D to describe the following,

‘3 olf ball a TV remote contol a sft dink can
© Did you need any other word? Add them tothe table in ©.

LANGUAGE NOTE Product characteristics
1 Site and dimension
Noun Adjective
Mots De … ? How isi?
Je (50) min... length 1 (50)em
height
width
dept
theless
amet

2 Weight
How much does it weigh? Lt weighs 504.

3 Materials and function

1s made of... + meteñol. I mode of loss, plastic metl et.
Is used fer + ing 1 used for changing channels onthe T4

© Use the Language Note to complet these questions. Yo ant use the same word
1 What’ the ofthe Great Wall of China?
2 How A. isthe Empire State Building in New York?
3 How much does a human brain . ’
Whats the average 4 ofthe Atlantic Ocean?
‘ofthe Grand Canyon?
the holes on à golf course?

isa surfboard?
Now match the questions with the answers below

22.3 metres Between 7 and Den 3.926 metres 1.4 bg
Over 6400 bm About 29 km 1033 ew

You can check your answers in File B on page 150,

Di Listening (ER Lisento descriptions of tree fami products rom the ae tent century.
Every tne you hear net o guess what the prod Von wl hear the

Describing and comparing 87

89. Speaking Work in pairs to complete this crossword Give your partner clues fr the w
you have, Student A your word list iin File on page 151. Student B, turn o
File Von page 153.

Listening A breast era companys launching new mues product. intended fs

three promotional gis.
1 © Work witha partner Look at the three gift. W
promote the new cereal, and why?

EE) «@ Three managers - Carmen, Anna, and Ned - are discussing the gifts. Liste
Which one do they choose?

The Calorie Counter
Booklet of recipes (wth colore valu
for people who want to lose weight.

A pedometer
For people who go running o jogging
Measures speed and distance.

Free hen you send the coupons fm

The Relax CO

88. Describing and comparing

90. © What advantages and disadvantages do th

mention for each gift Listen again
and ched

Advantages Disadvantages

in. Which expressions from the Language Note below do you hear?
Which words do the speakers tres?

LANGUAGE NOTE Giving opinions
1 Giving an opinion

Think done think... Ifyou sk me In my view

2 Asking fr an opinion

Hat do you think? Whats your view on tis? How about you?

3 Agreeing / disagrecing
1 thin o too / Togree /You'e right. Tm not sure.
1 dent age / 1 dsgre. Yes, 1 do / Mo, I don.

Speaking fork in tres You al

irk for an American company which wants to launch a

¡ocolate bar in Your country or countries, Hold meeting to
discuss the points on the agenda below, and make a decision foreach one.

AGENDA, Medeiros _

Describing and comparing 89

91. Life stories

8.1 Success stories
Pas simple revision
Tine expression,
Fast passe
Vocabulary Word ame
Communication skis Checking Information

Vocabulary © Think of words to do with traveling by air. Look atthe definitions below and
find the words. The first eter is given,
1 Heathrow, JFK, Charles de Gaulle
2 KLM, Air France, United
3 Boeing 707, Jumbo, Concorde
4 Rome, Paris, New York, Moscow
5 the people who pay to take a plane
6 a two-way ticket
7 a journey by ai
9 Economy, Business First
10 to leave the ground in an aeroplane

Reading © Can you thnk of ive more words associated with Ming?
Look at this rie history of Juan Trippe, hen answer the questions that follow

Eh o
ca OO nan arre ora
E tic. Sy nn se
een
A ste seers nee te
‘tps ew
iA M op red oth et
Jay ds Mur JA pr sane yor
Geben un, aed
Serena ma a ‘Se det ttn
pie tam a ee pewter TTDNE rom N vou mae
Ct Me pr, a ned Po PARE
Ac ci POC twos us ae a
At Ms, Pon am offered figs cross OF THE alé pssenger et planes o Panam. he
the Caribbean and South America, This joe a 707 Mean,
was so successful that Tippe started JOT AGG Mewoktoruis 1
toot got fo Ase Ma as thesis Hoe comisiones Bi
A A A
the it ansia Mts: dor alt. ago Ths re manel Bah
th Sco rd pp du er rr Wop ets ay DO on
D ee pa ec Pa An no hata alee: a eed
Si eer ee

92. In what ways was Trippe important in the history of fight?

Answer he following questions
1 Where did he do his studies!
2 Where was his first job?
3 When did he found his own airline?
When did he offer the frst pasenger fights to Europe?
5. Why did other airlines not want o offer economy Highs?
Why was the passenger et a great invention?
7, What was the advantage of the Boeing 7472
Why did he resign?

Look at the article again and match the underlined expressions withthe
expressions below. Use each expression once only, The fis is done for you

thirteen. geers later.

in 198
2 for three years
in 1945
six yeas late
5 about forty years ago
over 100 years ago
in 1935

LANGUAGE NOTE Time expressions

1 Ao is used withthe simple past tense. It relates actions in the past to nom
He wos bom about one hundred years ago. The flight ft tn minutes og.

2 We use these expression o talk about actions and event in the past.
in 1981 He ded in 198.
{fort / ree / four years He studied at Yale for tre years.
‘wo / tre / four yrs later He started a new job two yeas later
the following year He founded his own company the following year
{from (1924) t0(1926) From 1926 to 1926 he worked for Clonal
Air Transport

Lite stories 91

93. G Listening

I Listening

94. LANGUAGE NOTE The past passive

1 The pst passive is formed with was / mere (the simple past ofthe verb be)
and the past participle.
We use the past passive when:
We dont know, or ts unimportant, who performed an action
When was she appointed? She wos appointed in pa
We are more interested in th result of the action than ho id
The system wasn't proper installed. The offices were ponte bight red?
YT we want to say who performed the action, we us the preposition by.
The company was token over by a lage multinational st yer
The accounts were edited by Cooper ond brand.

Une the information in E to write a brie ife-story of Barbara Cassani. Use the
and verbs below to help you.

be bom havea baby

work be appointed
384 1997 betransered star working
1986 join

H Speaking © Look at the table below. For cach item make a question using a word from each
column, a in he example, Use each verb only once

> ® but
o hoc a
era cmt
= =
un pr
pee

© Workin pair. Take it in turns to ask and answer the questions. Find the answers
inthe box below, Ask where each event happened, aswell as when

e.g When ws invented? The telephone was invented in

1946 1994 Liverpool 40 metres under the seabed
912 192% the US London
1962 1875 Too Belfast

Now think about who was responsible for these events, Work witha partner and
take tin turns to ask and answer questions using Who . y? Find the answers
in the box below

+ Who vs he telephone invente by? The telephone was invented by

Alexander Fleming Akl Marta Aleander Graham Bel
Camels Shiyaré__Erotunnel__John Lennon and Paul McCartney

Life stores 93

95. 8.2 Making money

‘vocabulary Financial vocabulary
Deducing from context
Colocation

Dealing with numbers
Number

Communication skills
Pronunciation

o

at the context (the other
text below

Sometimes you can understand a new word by loki
‘words in the sentence where appears). Look at the sentences in
Complete them using one ofthe words in the box. The ist one is done for you

EX Vocabulary

gah. ited

sue

re
barons

x pi

In the latest in our series on tips for new
investors, John Graham describes how he
manages his investments

À The val
Inherted £1000 from my
grandmother LEA. hall

pay alotof 2. my
father 10 me quite alot
of money for my sues and sl

‘small company started by a frend
(of mine, There ae four ther
Fin the company. have

of the money on the Stock
Market and the rest | putin the

bank bought lie 883.2n three
diferen companies and each one
pays me a 4509 every yea.
Tako have a 20% GR. din a

smal house in London. is
probably Léa. £250,000

now. | 847 £100,000 from
the bank when | bought work.
as an accountant and ,
a reasonabl salary, but ave to

11 him about £5.00.
i ® him back about
£100 a month. 1 Ba
Let of money on my favourte
sport, sng bu lso ike to try
and Sls. for my old age.

© Read the article again. Are these statements rue (T) or false (ER

1
4

s

94 Life stories

He owes his grandmother £1,000,
He so his house in London.
He has shares in four companies

He lent the bank money to buy the house

He isa lawyer
He pays lot of ta.

His father gives him £100 a month

He spends alot of money on his hobby.

96. 1G Pronunciation

Work in pairs. Read the ist four sentences below and decide how many shares
«each person had in 1999, Then complete the pie char.

A founded the company in 1994 There were 1000 shares.
In 1995 he sold 20% ofthe shares to Band C. B bought Va and C bought "4
In 1996 D borrowed £10,000 from the bank o buy 25% of As shares

In 1998 E spent £15,000, She bought half of B share.

1999 the company made a profit of £50,000 The dividend was £20 per shar
6 In 2000 the accounts showed the company was worth £200,009,

s

Now read the rest of the sentences in @, and calulate the answers to these
questions. Check your answers in File A on page 150.

1 What was the dividend of each shareholder in 19992

2 Did D make a good investment?

3 Whois the majority shareholder?

4 What is Es stake worth?

Listen to these sentences and write down the year you her
Listen again and write down the amount.

Listen again and check your answers

1 Ina. Michael Jordan earned

2 IM a botte of Coca-Cola cost

3 Ma Rusia old Alaska to the USA for

4. The first American millionaire was Cornelius Vanderbuil who left
when he died in

5, IM. the company secretary of Glaxo wrote a cheque for

6 In Dr Ronald Dante card nn for a 2-day lecture course

Life stories 95

97. Reading

Alvaleed is a member of
audi royal fami, He à
Chairman of Kingdom Holdings.
sis

Alwaleed
bin Talal

may other
th a: TWA NO
Daewoo, and Motor
Y fourteen, Prince
up n Bein before retuming to
‘Stud Arabia vo attend miary schoo

Arwaleed was

Look at this article a

and got his Masters from Speise
Universi He made his at frame in
the ei imestng in ral erate in
Saud Arba. He aho worked a a fo
garter for Korean companies in the
country. By 1988 he war
worth over SI bien
La fr him there à
Ari!

ln 1991 he made the best

sement of hi

$55 iin Ha!

at sae is now worth

e projects ould
(ne highest sserapern Riyadh. Rad
contra o grow as the commercial
i the $250 m Kingdom Centre wil be

© Choose the correct answer to th

1 Kingdom Holi

4 His stake in Citiconp

5. Kingdom Holdings

Find these numbers in the
bu
4 nineteen ninty-one

96 Life stories

resin Disneyland Paris.

invested in property in Saudi
worked in Kor
SI billion,

Paris
text. What do they refer to?
onebilion

Five point fe bilo
À the hundred and fi

Arabia

x hundred and ninety milion

98. HE © Look at these hesdlnes from the financial press. Liste tothe financial news
Stories and match them with the headlines,

* Italian investor
Shares fall as takes 30% stake
interest rates rise in hotel group

G Listening

“ German giant * STAFF RECEIVE
buys French DAY'S INCOME

insurance company

© Listen again and answer the following question.
1. How much did Ms Viei pay fr his stake?
2 What was the share price atthe end of the day?
3 What nationality isthe furniture company?

headquarters of the new company be?

1 Speaking Work with partner Find ways of completing these sentences
1 My company spends too much on

2. My company does not spend enough on

3 Lowe money o

3 Lam paid

5, fs best to borrow from

6 spend alot on

7. Mybes ever investment was

8 Money's

9 ean ford

10 Anew ear costs

E Vocabulary A good way to remember vocabulary sb collarions words which often
appear together. Look back through the section and find words which can go
with these hey word, sin the examples.

NI,
si
u

Life stories. 97

99. 8.3 Company history

Grammar Question matins
Vocabulary Mer fies
Communication skits Presenting company history

EI Speaking O 2RO GREENPEACE

issair Ph fe British Red Cross

ook at these logos and answer the following questions
Whose logos are they?
What products or service are they associated with?
Are they we known in your country?
‘Which logos ae the most famous in your country?
Why are logos important?

MeDonal is one of the most famous brands in the world. Do this quiz with a
parier to test how much you know about the company

‘The first McDonald's was opened in Hineis in 1978
‘The Big Mac™ was invented in 1008

‘The 25,000th McDonald's was opened in . 1999
Ronald McDonald appeared on TV forthe first time in … 1999

A MeDonald' a client i served in. 120 secs
‘The company was floated on Wall treat in. 1905

A new MeDonalds Is opened every .. 5 wooks
‘The number of customers served daly ls 40,000,000
‘The Happy Meal™ was introduced in … 1097

countries 100

98 Life stories

100. E Listening

LANGUAGE NOTE

BH © Listo this tk about MeDonalds and check our answers o the quiz in E

© Listen again and complete the gaps below with he appropriate verb. Which
verbs are in the passive form?

1955 Ray Kroe his first restaurant in Minos, He
the name from two brothers called McDonald

1963 Ronald McDonald in the first television advertising for
MeDonale’s
‘The company om Wall treet 100 shares
2.250. Today those shares are worth $2. milion!
Kroc his first restaurants outside the USA in Puerto Rico
and Canada,
The Big Mac

1979 — The Happy Meal™

1984 Ray Kroc died

1990 McDonald's Restaurants in Moscow and Beijing.

1995 Burgh the Number 1 in Italian fast food Within one
month the company’s turnover by 50%

1996 Belarus became the 100th country inthe world with a McDonald's

1999 The 25,0008 McDonald's in Chicago

‘Active and passive questions
The past simple passive question form is ferent from the active form.

2 Active questions use di and infinitive ofthe ver (without o)
hen did Roy Croc by the nome?
Where di they open their restaurant?

2 Passive questions use was / were and the past participle of the verb.

When was the company founded?
Where mere the fist restaurants locoted?

“Make questions for these answers. Sometimes you need the passive form ofthe
‘questions, and sometimes the active, as in the example.

When Aid Bay Gree, open nis fret restaurant? 1955.

When 21963

When ? 1965.

How much 252250,

When 21968,

When 21979,

When 21984

8 Where 2 Moscow and Bejing.
9 When 21995,
10 Where * Chicago.

Life stories 99

101. E Speaking Wr in pir. Ak each other questions about two famous
the gi below. Then yt gues the name of you pa
A yourinfrmation iin Fe G on page 151. Stade B turn to le
page 155

Company À Company 8

Founded
Founder
Location
aa

Famous products
Key date
Company name

El Vocabulary omplet hi able.

vero Noun(s) Erample

founder Sony was
foundation Mort.

acquisition ao
2000,

increase Infation

Product took place in Rome

1955,
introduction The IMac was

the market in 199,

‘Asian marke = that’s why we have à
sales team thee

‘expansion The company has no plans fo

100 Life stores

102. 13 Speaking © Prepare a shor presentation on Henry Ford and Ford Motors based on tis fle

Henry Ford

1865 born in Michigan
1879-1902 worked in various workshops building cars and engines
founds Ford Motors
launches Model Ford

introduces the car assembly line ~ makes it possible to produce
more cars more quickly,

Candidate for US Senate loses election
lows unions at Ford for the first time
Wälham Clay Ford Junior (great grandson) becomes Chairman of Ford fa ES

© Choose a company you know and prepare a short presentation on its history
Use the grid on the opposite page.

© Look at these other famous brands, buildings, and products. Work with a
partner and try and guess when they were launched, built or opened. Then
+ piece of information from column B, Check your answers in Fl

8
I offers the best vie o London.

El Tower There is now one in New Yor, Bilbao,
Vence, ad Bein.

It as oiginaly designed as à
fairground attraction.

‘Guggenheim museum ‘They were original mae for cowboys
and gold prospectors.

London Eye vas orginally called the Soundabout.
Empire State I was the original plastic money.

Escalator I was but to celebrate th 100th
anniversary of the French Resolution.

American Expres Crd I was Featured in King ong.

Levis Tas the fst supersonic pasenge plane.

Life stories 101

103. Wil or present continuous
Shall Ta?

Communication skills Aranging a schedule
Pronunciation Future tense contractions

© Rosalind Butcher is Personal Assistant to Tony Ralph. On Monday mo

Listening

opens this eter. and answer the questions below.

Katya Muster

he company in the UK or Germany?

102 Dealing with problems

104. HE © Novlisen to Rosalind and Tony discusing Frau Kohnen’ vist, Complete the
missing information in the eter.

© Listen again and complete these sentences from the conversation

Jind: Astrid Kohnen to England next month.
How ong nnn SB ene 8?
SR te night here in Manchester?
Rosalind: AU know is that here at about one in the

BBO inthe cond part oftheir comeration Tony and Rosalind begin to plan the vst.

sopengeecenneen ett

© Rosalind makes lot of decisions. Which form of the verb does she use?

1 phone TU phone /'m phoning Katya Muster in Germany.
Lie /P sce / Im sing if we ned o reserve a hotel room:
Listen again. What other examples of the same tens do you hear in the

LANGUAGE NOTE Will and present continuous

1 To tal about definite arrangements ~ meetings, appointment, vss, ete. -
we use the present continous
She (She 5) coming to England next mont.
Mers (When is) he amina?
They are (ar et) staying for the weekend.
2 When we make a decision at the tie of speaking, we use FU (wil) or
nel (ue wil) + the Infinite 0 te verb without to
done know is travel arongements TU phone him and ask
I 13 clock and Im ted, think goto bed
Ti not sure if were fee then, Wel let you know on Friday

Dealing with problems 103

105. Speaking

Pronunciation U ©

El Vocabulary

You ae yng to England next Tuesday to vist Tony Ralph at Autospark
have some problems. Make a decision in each case, using l'as in the example
You want to stay at the Palace Hotel in Manchester, bt is ally b
TU stay a the Hito instead.
There are any more Busines class seats on your fight.
You remember that ifs your wedding anniversary next Tuesday.
You hear that your airlines going on strike next Tuesday
Now you hear that the taxi drivers in Manchester are going on strike
It’s Monday. Tony’ assistant Rosalind calls to say that Tony sil.
lts Tuesday. You wake up and look at your alarm clock. Your plane to
Manchester lft 15 minutes ao.
Listen to these sentences, and complete the missing words
give her a cal
arriving on the 550 train
coming to se us next week
see you at 2.00 pam. on Thursday
staying at the Palace Hot
meeting her on the fist day
giving an answer?
at the sentences. Pay particular attention t the pronuncition of
Here ae some notes about things to do when planning a big conference.
‘Complete the sentences using verbs from the box below. Use each verb once
only

vend check invite ak remind

hire book pickup print or

[Time in months

CONFERENCE

oe e
Scie anes

106 Dealing with problems

106. © Find thre words or phrases that can follow each verb below, as in the example.
ok Mie / 2 bil / that enrafhing if OR

to order

to hire

Blistening IE © Two people are planning a conference. Listen and compete the mising words
A: So what about the hotel rooms? you book them OF um 2

you do that? You're good at negotiating prices,

8
As Sur. How about the guest speakers? ma vit them?
8

No mn d that. ave al their address
A: Great, And vou ask them 10 send a summary oftheir talk?

8: Yes, of course

Which expression in © means Do you want me t..2
Now repeat the conversation with a partner.

LANGUAGE NOTE Shall I.

We use shall + infinitive (without o) when we offer to do something for
somebody.

That looks hear. Shall] cy it for you?

You look busy. Shall do the post?

The phones ringing. Shall I answer it 2

Now continue the conversation in @ in the same way. Use the checklis of
nt in Exercise E. To decide who's going to be responsible foreach point

Person A
is good at nego
has contact at the university
knows a cheap printing fi
worked in catering before
hasa car

Person B
— ‘has the addresses of ll the guest speakers
= is good at planning

= understands how machines work

= isa quick thinker

Dealing with problems 105

107. 9.2 Thinking ahead
Grammar do den:
Condon sentences
Vocabulary averting and marieting
Pronunciation Contactos of aulas

=

IA Vocabulary © Put these terms int the correct column bcow inthe example

departmentatores newspapers hoings (USA: billboard
the generat pubic mailorder the 20-30 age group
ect mailing companies shopping centres (UA: shopping mall)
specialist shops supermarkets TV and adi avers
businesspeople retired people specialist magazines

Customers Distribution / sales | Advertising
outlets

© What other words can you add to ach ist?

© Think about the companies which produce the clothes you are wearing othe
objects you have with you e your briefese, your mobile phone, your watch,
= What type of customers do they attract?
How do they distribute or sll thee products?
Where do they advertise?

106 Dealing with problems

108. I Listening Look a the picture of the DBCVS01 and read the product description below

Product Features

2 numeras per page

nt the year 2090)

© Here ar some of the benefits ofits special features. Which feature does cach
sentence des
1 “ jour international phone call lasted, 2. sfepefcA.
2. You can sc what the time isin Rome when you're in Tokyo
3 You can leave a message for yourself and listen tot ater.
4 You can check that he figures on an invoice ae correct,

Think about the othe features. What are the posible benefits?

“Maris Jarvis exports electronic goods. She isin Madrid to present some new
products to Juan Carlos Almirz, a Spanish distributor. Listen to them discussing
sales strategy forthe DBCVSO1 and make notes under these headings.

Types of customer Sales outlets ‘Advertsing

Listen again, and complete these extract from the conversation. Do you agree

with their analysis?

Me Well think Have more success with men in the twenty to
thirty-five age group. The product has a younger high-tech image. Older men.

be interested,

3: How about sales outlets? supermarkets buy i?

Ms No, they lts too specialized,

3 But Im sure have customers in airport shopping centres.

Ms Yes, absolutly.

“Match the two haves of the sentences. Listen again to check if necessary
1 Youll get alot of sles à il be necesary o do some direct
mailing
If we want to sell by mailorder, you wont have another chance later.
Ifyou dont decide now € if you adverts in business magazines.

Which tens do we use in the half of the sentence with if
Which tense do we use inthe other par?
When do we ws a comma?

Dealing with problems 107

109. LANGUAGE NOTE

1 Speaking

.

E Pronunciation

Other uses of will

A. We use wil when we want to make predictions about the futur.
think we wil seo lt in Europe.
The product wil be vey popular with young chien

2 Wi often contacts to ‘later personal pronouns.
il nt abbrevites to wont.
Youll / Well Thy hae customer in shopping centres.
Older men won't be intrested.

3 Notice the construction in frst conditional sentences with f
If + present simple + mil / mo or il / mont + f+ present simple
‘Ifyou don't by it om, youl hove problems later
You nor hove enough time if you weit until tomarow

A big banking group is thinking of closing its smaller branches, and open
new branches in big shopping centres, What do you think vil be the adv
ofthis?

The President of the bank has made some notes on the posible consequen:
the new strategy, Work with a partner. How many sentences with fcan you
make? Look at the examples and continue

+, we open new branches in shopping centres, wel have more

customer. we have more contact with customers, we

have more contact, sell more,
swith customers D banking services

low ls profile, || not nécesary to
renee em

need saffal day ¿| yy uniont not accept,
Saturday, reject

Look at these phrases. Which ones can be contracted? Which ones have two
different contracted forms? Write the contracted forms, then say then.
e. am not Im not

A D

Lam not 1 have not got

She isnot tity

want to sel Tall nots

Who will work Whois working

Led

Would you tke

EI © Nowlisten. which phrase do you hear A or B2

108 Dealing with problems

110. Reading Match these

it wil pose to frees 1
weather 10 years

very soon. we willbe
able to replace ay part

© in 30 years,
nk, and
y one world

@ inthe
temperatures
wise by rc

1 Plots planes ae already used in ferent counties
for itary purposes. Tere are aso experiments with
‘unmanned panes runing on Solar energy None of
these cary passengers, however, and ts di to
Imagine that ths stution il change.

2 This the most pessimistic estimate, The lowest
figures given are 1.6°C and 15 cm.

3 The USA already experimenting with this. With
the support of NASA, scientists are developing
equipment to enable pants to grow on the Space
Shuttle and the International Space Station,

4 t's very possible that this wil come true. At the
moment, for example, the figure is already 48%
forthe UK, and 67% forthe USA.

5 Yes. hs is possible. Scents have discovered a
bacterium caled deinococausradioducans, which
can be modified to eat tie waste can ao
absorb nuclear radiation

redictions withthe expert comments given in 1-8 below

egeables and coe in space

#40 years tom
now passengers

Bw wil son
finds clean and
of toni waste

20 eus om
of otice
workers wil spend al day

6. This will almost certainly come true. Doctors can

already transplant many internal organs from

one person to another. There i alo great

potential for ‘growing’ pars of the body by

genetic engineering

and more people are buying things by credit
or on the Internet We are using less
If we dont need cash, we won't
mens. And if we don't need curren
we won't need banks!
Yes and no. Research by sents at Oxo

However, his wil only be useful for general
weather tends. We might be able to predict that
the summer of 2010 wi be hot, but ts imposible
to know if 6 June 2010 wil bea good day fora
barbecue!

Dealing with problems 109

111. 9.3 Complaining and apologizing

Tu. and Shol 1.7
Customer problems and solutions

Communication skills Complaints and apologies
Spoken versus writen complaints

1D Vocabulary Look at he ight peopl in his fic

F _z 2

AN ORDER Dur THE.
UME Is ALAN
‘choncen.

© Which person
1 has received à bill which is too high?
2 is waiting fora delivery?
3 has received the wrong quantity of goods?
4, wants to buy something, but can?
5, would lke o receive a cheque?
6 hasan IT problem?
7 is waiting for a cal
5 cant read a document?

Now match the responses below to the complaints in the picture.

a. Im sorry about that. check with the transporter

'b Ido apologize. dispatch he missing items today

€ One moment, please. Il connect yu tothe Accounts Department.

Sorry about tha. send it again

+ Yes, Im afraid there's only one person there today. Would you like to fx the
detail?

Em sorry to hear hat inform the IT support department immediately

8 1 do apologize send you a credit nate forthe difference

À Im sorry about that. ask him to call ou immediatly

110 Dealing with problems

112. E Listening © A customer calls Stephanie Rowe at Benn Distribution. Listen to the fist part
and complete the memo,

BENN DISTRIBUTION LTD
Customer Service dparement

Complaint Form

aller Company
Onder Ni
Problem

EE © nthe second par, Stephanie Rowe calls back Listen, Where are the instruction
manuals? What does she offer do?

© Complete these extract from the two dialogues. Who says each sentence
Stephane (S),or the customer (C)? Listen again necessary

Ti one BO
my order

an you
the problem?
send

aa them by express mai?

in ten o fifteen minutes,

Tm

we found them here in once agan.

our facto

LANGUAGE NOTE Responding to complaints

2 Giving bad nens 3 Promising to do something
Tr sony, but we fund the missing TW ook into the problem,
‘items ere in our factory. TU patch the mising es today.

Tm ofrid we cant send them
immadatb, 4 Offering to do something

Would you ke me to send it by
2 Saying sory ‘express mail?

Tin very sory about tht. Shall I snd it today?

1 do apologie forthe miso.

Dealing with problems 111

113. KB Speaking

Reading

112 Dealing with problems

Discuss these problems on the telephone with a partner. Student A, us the
information below: Student B, turn to File Y on page 154
You are Gloria Powell, Accounts Manager at SIMCO.
1 A client phones you about an invoice. Ask for the invoice number and date
Promise 0 look into the problem, and ask when you can call back.
2. Callback Apologize = the invoice is for $00, not $900 Promise to send a
You ate John Miler-Jones. You are still waiting for an order of 150 champogn:
lass from Funglas Ine
1. Call Angelica Geraldo, Sales Manager of Funglas Inc. Explain the problem.
Offer to send a copy of your order form.
‘Ms Geraldo phones you back. Your address is 149 East River Drive Tre
New Jersey. Ak FE possible to deliver tomorrow:
Read this e-mail. What is the problem? What does Ms Shining want Ms Geraldo
to do?

al
DS

Led to phone you al marin, bit jour ne wa conta engages.
Vesta) ave we 190 Bez) © 260 crampagne gasses fer
ftom wer broken As cu contorno on ess management ars

Dana ing

(a

Look at the phrases on the lft from the telephone dialogue in EX. Whic
phrases in he e-mail are used to say the same thing in more formal language?
‘Telephone dialogue Email

They arrived

Can you send 2

Can you look into the problem?

Speak to you soon.

Now change these sentences from letters into more inform telephone language
1 We would lke to apologie forthe delay

Sorry

ook forward to meeting you on 23 January.

See

1 regret to inform you that your order will be three days late

Im

Lil be pleased to send you some more information, you require it

Shall

1 hope you wil have a pleasant trip to the USA.

Have

114. © Ns Shining it answering her phone, and its imposible to speak to her Write
an e-mail in reply o hrs. Use the formal letter phrases in © to help yo.
Speaking ‘Work in pais In this game, you ave to try to complete a row of four squares —
horizontal, vertical, or diagonal = before your partner does. To win a square you
have to make a sentence or question
Take it in turns to choose a square. (27 squares are telephone conversations
squares are face-to-face conversations
Afitis a (Z square, look at the corresponding question inthe (27 ist below.

Ifitisa [0 square look at the corresponding question in the ist.

To answer the question, use one of these structures,
hall? Camyow..? FU... resent continuous (Im. ng
Would you ike me to... ? Could you ..?

If your answers correct, you win the square. Weite you initials in it

7 squares

You are clin someone
He's notin the fc this
morning What d you sy!
“eure cling a hoe. Ask
ies necessary o cone
your resenaton y fx

À calle want 0 speak to
Mario Heb not there, fer
10 do someting

Someone suggest a meeting
on Tuesday. snot posble
Say why.

The ines engaged. Ask che
calle can war

À customer asks when you
an send a brochure. What
0 you sa

“ure on à business tp.
Ask collage o x you
this months sales figures.
You are arranging co meet à
colegas in our town, but
Where! in is her ofce or
in yours? Ask your collage.

U squares
‘You or your colleague have to You need co make 200 F Youre ina restaurant. Order
meet Mr Andros 3¢ the siport. photocopies ofa document Ask _ your mel
Who's going to do i Askyour à colleague co do G Tak about three appointments
colleague, D Aska friend about his plans for or meetings you have next week
You're meeting a friend atthe this weekend, H You need to wash your hands
airport Her sutease looks very — E Your visitor says itis hot in your before dinner. Ask your visitor
heany What do you say office, Offer to do something to excuse you for a minute,

Dealing with problems 113,

115. 10.1 Suggesting and recommending

Vocabulary Managing a small business
Communication sis Making suggestions

EX Vocabulary below o complet the word square The fis leer

fered to good customers
y business (or home

Reading

1 What kind of smal bus the writer ofeach ete have?
2. What decision does the writer of eter A have to make next mont
3 What does the writer of eter B want to do?

114 People at work

116. >)

E Dear Dr siz
Ham the nner of a restaurant in Cambridge where
1 seve traditional English food. During the day we
get à lt of busines from coach parties of tourist
Wie are very busy but our prices are low because
there’ alot of competition fr the lunchtime
‘market. In the evening is very quiet. The E
restaurant has a cllar downstairs which snot sed. À
1 pay a high rent because we are in the centre of
town. Next month have to decide i want to
renew my eae, Do you think we should move to
cheaper premises further from the town centre?

would arse you to introduce some changes
to your menus. Then you can increase your
Prices. How about offering more European
food and not just English shes? dont think
you should move because town centres are
‘always popular Perhaps you should use your
car for private parte and offer discounts to
local firms. Wy dent you mall some local
companies and see what they say?

ear Dr Biz

‘My husband and run a translation agency
Vie work from our home, which is ouside
Essen (Germany). We havea staff of three
vransators- one for English, French, and
Russian. Some weeks we are very busy and
other weeks we have ile work. Our turnover
goes up and down. When business is bad, we
adverts in oca newspapers, and we mal
Companies in Essen once a year. Unfortunately,
the response to our advertising isn't good, and
we cant afford to spend any more. How can
we get more business?

Now read Dr Bis advice to Francis Beaney. Do
ou agree with what he says? Underline the
Structures that he uses o give advice, e, How
bout? Which ideas does he strongly
recommend, and which are just suggestions?
Work with a partner. Use the same expressions
to give advice to Astrid Heiner and her
husband in Germany

People at work 115,

117. Listening Dr Bi als hasa radio phone-in programme, where he answers people who
have written to him, He is speaking to Astrid Heiner, the writer of the sc

leuer in EI
EE @ Dr Biz makes five suggestions. Listen, and complet the left-hand column below

asin the example

Suggestions Responses

use your present customers more. | the
advertising your agency onthe | about that.
Internet?

offer language training courses in

ffs more unusual
languages,

looking for specialist translators

on the Internet?

Listen again, and complete Astrid Heiner’ responses to each suggestion.
What reasons does she gie foreach response?

Number the responses in the right-hand column from the most postive
the most ne

LANGUAGE NOTE Making suggestions

2 For making song recommendations we use these expressions.
You shoud / you should ert any moe stÿ.
1 think / dont think you shold adverse on the Internet.
would advise you to ofer othe languages.

To suggest other possiblities we use these expressions.
What abou string o language school?

How tout ooking onthe Intemet?

Why dont you mai some companies?

To respond o suggestions we use these expressions.

Tots a good ide. That's cut af he question.

That's a posi. don't think that’s the onset
Tm ot sure about tat

116 People at work

118. El Speaking © You and your partner are managers in the same company. You have a number of
problems. One solution is suggested foreach problem. Think of some more

Problem Solution Other ideas

Your best salesman has Offer him more money
an interesting jo offer
spend alot on | Reduce your prices.
ertisng without
increasing sles,
TF you introduce à Let her leave
no-smoking poly

and your company has
à no-iscount pli.

The boss seventy-two Aang a party to
and hasbeen in charge celebrate X number
for too long of yas.

© Now discuss ach problem following these guidlines, Use the language from the
Language Note
A 8

Esplain the problem. Suggest a solution.
‘Alon nets to lov. My dont we offer him a new cr?

Reject the idea and give a reason.
1 don't think thats the answer
because.

fer an alternative soliton, Accept the idea.
‘hat about offering him Yes, thats a good idea

Reject the den and give a reason.
Give an alternative

solution.

Lim not sure about that

How about.

13 Speaking in pars Both of you have some busines problems Take tin turns to el
(ach other about your problems and to offer advice. Us the expressions in the
Language Note to give advice, Student A, turn to File U on page 15210 find out
about your problems Student B ook at File Z on page 154.

People at work 117

119. 10.2 Responsibilities and regulations

Grammar Modas of obligation
‘ekg and giving permission
Vocabulary Company regulations

EX Reading 38) © Listen to two people describing thei jobs After each
‘what jobs ae being described,
Job
Job2
Roger Penn does both thes jobs. Read this article
TSB, and answer these questions.
1 Why do banks have to be open
2. What does this mean for
3 What are the advantages for Roger Penn?
5 What are the advantages for Mr and Mrs Cox?

Banks
in Britain

‘and all over the world have a new
problem - how to have enough staff
present at the times customers want
them. Banks now have to stay open
all day and al night to deal with
customers calling them by phone or
Conducting their business directly via
the Internet. Many banks now offer
flexible working hours to al their
staff at al levels.

Roger Penn is a deputy manager. H day, All personnel at Lloyds can ask to
works parttime for Lloyds TSB. He took reduce or change thei contract.

50% cut in salary but now he can be Chris Cox is a Lloyds TSB mana

free for his second job —he is a rugby Reading UW. He works four da

referee. 1 can leave work at 1.00 and be from 8.00 am. to 7.00 pm, This allo
‘nthe rugby pitch by 2.00; he says. He im to look after his children three days a
can also travel more without worrying week, wile his wife Julie can continue
about doing a full days work the next her career as a manager in a leisure cub.

118 People at work

120. I Listening © Listen to this interview with Roger Penn. What expressions does he se which
ea the following

3 ist necessary to be there in the aft
Iris necessary ot to be 10 friend

Whats the ference between Roger Penns customers and the players he
E Speaking © What are te advantages of working part-time? Make sentences using can and
don't have o and the idas below

You dont hare to work Monday to Frida,

spend time with your family
2 Monday to Frida
continue your studies
have more time to relax
ways work eight hours day
ave two different jobs
7 develop a hobby
8 choose one employer for life
work with the same people all

© Can you add any disadvantages? Use cant and have o

LANGUAGE NOTE Permission and obligation

1 To ask fr and give permission we can use conor the mor fonal be allowed to.
You con ve in the UK when ou eighteen. We ont smoke hee
Con go cory? No, you cant
Mere alowed to work at home, Thy not alone to smoke ot work
Am lowed to hve old in uy? No, you not.

To tak abou obligation we generally use ave to
Do you have to go the meting? She doesn't hove to work lote.
Do Ihave to wear this uniform? No, you dont

For very strong obligation, we use must or must

You mus stp a he ed Ut.

You must sich off your mobil phone on à plan.

You must’ argue withthe refre

People at work 119

121. 1 Speaking

120 People at work

Think about your own job. Work with a partner and tae it in turns to describe
your job o each othe, using the expressions blow. Talk about, hours, dre
customers, smoking, company cars, and languages.

Tan Tmalloned to Thave to
Tamt Emnot alloned to. I don't have to

Look atthe photos af below: Match them with these jobs
1 pilot $ architect

2 waiter 5 receptionist

3 teacher 6 journalist,

cg Pilot — He can travel a lot and vise interesting places
— He hast be any from

What ate the advantages and disadvantages of your own job? Tell our parte

da | ina

hang up time away from work

122. © Gregorio isa company which distributes office stationery. Read the company’s
regulations fr its employees and see how many are similar to your company
‘Would you like to work in a company with these regulations?

Appear

Office

© an employee at G
Listen and comple

rio is helping a colleague to understand all the regulations
her explanations.

1 Yow have
3 thave
4 You have
6 Wearen’
13 Speaking (© Workin pairs. Explain the other regulations relating o personal appearance and
tothe office to cach other Mae sre you use the verbs have cam, e allowed
La and must core. When you hve Rnshe exchange you ideas with other
student. Then explain the rules of your own organization
© You and your partner re aking over a company. What tn rules wil you
introduce immediately? Discus your des and write them down,

Gi Reading

Look at these signs. What do they mean? Where would you se them?

oO
Ss
SILENCE .

People at work 121

a

123. 10.3 Checking and correcting information
Vocabulary ‘Ordering and sang,
Communication skills ang infomation
Later ring
Pronanciaon Corte ses

B Listening 2 @ stephanie Strahl isa lawyer in Geneva She wants some new furniture for her
oie She phones Laporta, a furniture company in London. Note her details 0
N the pad below.
N © The next day the brochure was sent with an accompanying letter Read he le

Contact name: and find thee errors,

Name of company LAPORTA

dees:

Ms Stephane Sra 14 October 2001
STRAHL & FRONI

Telephone: 30 Avenue de Fromenex
CA-I207 Genen.

Action

Dear Ms Stra

Following our conversation peas id enclosed our test
brochure

You wil se we have a ful ange of fc mire tos all
badges You wil find the Lieatura range on pages 23-35

“Thank you for choosing our company. We look forward o
being of sevice to you

Yours acc
Antonio Laporta

Antonio Laporte

© Answer the following questions

1 Why docs Antonio Laporta write Ms Strahl and not Mrs Strat W

122 People at work

124. El Speaking E © stephanie wants to compare products and prices before she places an order, so
she asks her colleague to phone some other furniture companies Complete the
dialogue below with the following expressions. Then listen and check.

Sony, that Go ahead. Thats right. Have you got that?
Te got that. Go on. Lit cate … Can Tread that ack to you?

Would it be possible to send me a brochure?
Yes of cours, Let me take your detail
Ready?
Yes
My names Daniel Auber.
Sorry, your lastname
Aubert
Daniel Alber
Novis Aubert: A-U-B-ERT
oK
And my phone numbers 0041 2278
Yes, think o.
200.41 22 7824 6094

ow have similar conversations with a partner. Take tin turns to give

your name and telephone number
“credit card or identity card number with expiry date or issue date
the make of your car and the registration number

LANGUAGE NOTE

Correcting and checking information

1 Here are some expressions we use on the telephone when we are noting
information.
Person giving information Person noting information
Ready? Go chen.
Hove you got tat? ve got that. Go on.
Tat’ right Tm sony, din ctch tht.
That’ al Can I red that ack to you?

When we want to corec someone, we tres the word or pat of a word
we ae correcting.

You work for IBM, don't you? No, I work or Compag, actualy.
You were bor in 1958 No, in foc ws bor in fifty-seven
She's Gem, se she? No she ist, she's Dutch.

To show you have understood, use these expressions
OK. Ive got tht Right

People at work 123

125. G Reading Stephanie receives a quote from Laporta
1 What items of furniture does she want?
2 What ste total price ofthese items?
3 What does she have to decide about them?
4 she accepts the quote what does she have to de

Furniture

180mm x 100mm.

Lx Two drawer ling cabinet
Ava in beech or cherry
var
Transport
7

Delivery tie 4-6 weeks

We hope this fer suis you and we lok forward o processing
your order Please conf in wring

© Work in pairs. Take iin turns to read the following information aloud and
conrct eich other, if necesary. When correcting, don't forget to stress the
information you chang

Stephanie isa doctor Me. 5. 2. longer.
She lives in Munich.

She wants to buy some stationery.

Laporta is in Penny Lane

The desk cost £790,

Its one metre sity

The filing cabinet costs $310

thas four drawers

124 People at work

126. Distening

13 Speaking

Stephanie calls Laporta back Listen and answer the following questions.
1. How much of a discount docs Stephanie get?
2 Why does she decide to order a chair?
3 Why does Laporta say he cant give her a discount for the transport?
# When does he have to pay?

How will Stephanie confirm the order?

Stephanie sends Laporta an e-mail Read it and put the sentences in the right
order.

==

SE SR
masa | rentar ace m

Stephane Stan
“Thankyou once again for improving your quote, and

Dear Mi Lapona,

ra paymant tty day rom today

Took forward te racing the goods in due course.

“The price agreed was 21000 (x VA), wth transpor costs of 290

‘You promised avery win tty days

{am wring o conte my order or one Literatura table (1900), a two
saver fing cabinet in chery and one Cio chai,

Flowing ur phone conversation toda,

of ee

Work in pairs. Student A use the sentences below. Student B turn to File AA on
page 154 Tae it in turns to read your sentences to each other and correct any
information you hear which is wrong. Make sure you stress the information you
are correcting, Use the expressions in the Language Note on page 123
1 The legal age for voting in most countries is eighty.
2. New York is the capital of the USA.

There ate 60,000 people in the UK.

Ferraris a famous French company

The President of the USA lives in a greenhouse.

People at work 125

127. 11.1 Recruitment processes

Grammar Verb + ing
Vocabulary Personal qualities
Communication skills Talking about likes and diste

EX Speaking Write these ver phrases inthe

Tot ely ke — 1 dont mind I rey enjoy

1 1 hatetelling cients they need o

receiving visitors us
hone, sits nice o mee

ons in italics
What form i

126 Getting a job

128. LANGUAGE NOTE

E Vocabulary

Verb + -ing

Vers used to talk about general preferences are usualy followed by another verb
ending ing.

hate working te ot night

He enjoys meeting young people

They don't mind traveling long distances

© Sow think about your own job, Make similar sentences about aspects of your
ob that you like and dont ike, Exchange information with a partner

© Hier are thee extracts fom job advertisements, Which jobs in Ed are they

We are looking for outgoing and
persuasive young people who te good | Do yO Ke working with
with words. The post requires long hours ideas? We are looking for
of travel away from the office, so you creative people with a good
must be energetic and independent knowledge of database
management systems. You
must be able to work well
Are you good with independently or as part of a
figures, patient and team on large projects.

attentive to detail?

You will start as a junior clerk,
but we offer you the
‘opportunity to make quick
progress in our frm,

© Now match the definitions (1-10) withthe correct adjectives or phrases (2-38
in he example
1 ants to get tothe to à sensitive
2 thinks of other peoples feeling outgoing
3 doesnt get angry or iritated quickly independent
4 can work alone attentive to detail
3 open and friend energetic
6 doesn't mind changing his / her habits ambitious
7 doesnt get tired easily 5 adaptable
8 can change people’ opinions patient
9 can produce new ideas creative
10 regularly checks the quality of his her work persuasive

© Write short description of someone you ik (or hate!) in your personal or
professionali
eg. My las boss was very energetic. He worked about 12 hours ad
He was a patient man, who always had time 10 tak ous if we had a problem

Getting a job 127

129. Listening UM @ Piet Smout work for a company which finds jobs fr English-speaking people
who want to workin athe countries Listen tothe ist part ofan intervie wi
him, and answer the questions.

1 In which pars ofthe word does the company find jobs?
2. What Kind of jobs desi find? Give three examples

3. What does Piet Smout job consist of

44 Whyis it important to spend along time in ech company?

Now listen othe second par, and complete this table.

What he lts about | What he distikes about | Necessary qualities for
his job his job working abroad

Do you agree with the quis that Piet Smout mentions? Can you think o
any other qualities necessary for someone working abroad? Look agin atthe

I Reading Look at this advertisement from a jobs website and answer the questions
‘What job ist for?
Isi well-paid?
‘Where vil the person work?

1
3 What qualifications, experience and personal qualities will the person need?
3, If youre interested in the position, what do you have to do?

[email protected]

|\mWropean Sales Director — Salary $90-110K + stock options
ete Location: — Lyon, France
Agerange: 35-50
Qualifications: Qualified doctor preferred
Degree in Business Administration or similar
Good level in three European languages including English

|| es ema cv and covering etter to jwoerenet com

© ‘Now write similar advertisement for your own jb. Ifyou don't work
moment, choose job you would like to do

128 Getting a job

130. Vocabulary © Heres description of atypical procedure for recruiting a new manager.
Complet the gaps in the flowchart with the phrases below

“invites 12 candidates for iterview attends the interview
makes à Anal selection applies for the post
resigns fom his/her present job makes a shortlist

© Complete the word-bulding table with words from the box below, as in the example
In he person column, yo wll sometimes need two words, sometimes none

employer never intewiew applicant shortist employment
pplication advertise employee advertiser shortit advertisement
‘nterener apply for resignation resign employ -itenieme-

verb oun Person

Which words in the list in @ would you use to complete these sentences?
Sometimes you will ned to change the form.

We have received his job from 3,000 people
Isa the for this post in the Sunday Times.

3 OK, think we've said enough about Mr Downing. Can you cll the next

When she was offered the new jab she sent alter of toher
old
Were you for the job?
No didnt even gta fist,
Nobody in the company for the job so they had to
the pos in the newspaper.
His recent history of. is very strange He had six jabs between

19% and 2000, and he from ll of them,

Getting a job 129

131. 11.2 Applying for a job

Grammar Present perfect and past simple
Finished and unfinished actions

Vocabulary Ci and covering letters

Communication sklls Taking about professional experience

EI Reading Luis António de Olvera is appli
leter of application below. In what ways is he a good c

[===

Sa a

sar | Job seen jenen OTE

Dear Sir oF Madam,
Ham wring to apply forthe post of European Salas Director adverse! on your Exocner website

fam 48 years ld, Bria, with a medical degree rom the University of Sto Pago (1982) and a
Master in Business Administration trom the Unversity of Los Angels (1988)

¡joined my present company, AVRC Pharmaceutical, in 1997. Aer mo years as Marketing

Manager for South Ameria, | moved to Mad 1 take up my present postion as Regional

rector or Sothern Europe.

Before joining AVRC | was in charge of clinical tale fr new cru at Media, where | spent five years
also have four years’ experiance as a research seni for new drugs, frst with Schering Plough
(1968-01) then with Merck (1991-82). My profesional experience aio incudes four years as a doctor
working fora medial charity in Por, efor leaving 1 san my two-year MBA course,

Concerning my language ab, am fent in Engsh and Spanish, and | am eurent following an
intensive cours in French lam hard-working, creatvo, and ambtous, and ater a number of yoar with
the same company, | would appreciate the opportun ofa new change

ook forward o hearing fom you

Yours fatty

Luis Antóio de Olvera

Ms

Speaking © Look again at Lie’ ter and take turns with a partner to describe his car

‘Complete the time line below with detail of his professional experience.

degree Manager

Re NO

130 Getting a job

132. LANGUAGE NOTE

——__
2 qutifed

many

© Complete Luis’ remarks about his carr then answer the question using the

Pat single «800807 on nal
phare
Berne 29 E

Europe ao in 1997 ergo,

Past simple + for or from vu to. marked tr Meek
3. How long did he work fr ee
Schering Plough? 7 ra

How long was he in charge *
of clinical trial? Univesity of Los Angels)

Y
6 Howe long did he ivein | Twas a research scientist, rom 1986 to 198,
Peru? 3

Read the Language Note and then:
Complete sentences 1-3 below withthe verb indicated, and for or since
2. Answer questions 4-6 with complete sentences.

The present perfect

1 The present perfects formed with the present simple of th verb have, and
the past participle of th main ver. For a ist of regular past participes,
see page 157. For regular verbs, the past participle isthe same a the past
simple form.
+. to work ~ he worked ~ he has worked.

We use the present perfect to talk about an action o à situation which
started in the pas, and isnot Finished now.

es (he has) lived in Europe since 199. (An he Lives there now.)

ve worked for this compony for five yeas. (And I sil work thee now)
Theyre been married since 1985. (And theyre stil marted now.)

We use since with a moment in time, and for with a period of time.
since 1992, since June, since to o cock
{for seven yes, fr à month, fr half an hour

Present perfect + for or since

peurs. (be) 2 He his 4 How long has he lived in Europe?
MBA Quai nus» 5. How long has he been Regional Director for Southern

(ave) Europe?
6 How long has he worked in the pharmaceutical
indus?

Getting a job 131

133. E Listening EU © Luis Antonio de Oliveira meets an old friend at Madrid airport. Listen o their
conversation, How do they know each other?

© what do we earn about Bill Pit? Complete these nots Listen again if
Present employer
Fist met bis wife

DI Speaking The present perf tens i used to make a connection between the pat and the
present We sometimes use diferent vers to alc about when an action began

Complete the missing sentences using the verb indicated, asin the example
Past simple Present perfect

1 got marie in 1987. ve been mares since 1987. (De)
She jones AVR in 1999. mo
He met his mi three years ago,

(ra) Tue had this job since Jam

We arten here about an hour ao.

Now answer these questions

1 How long hase you lived in your presen home, and when did you move
there?

2. How long have you known your English teacher, and when did you fist me
him/her

3 Howlong have you been in this classroom, and what time did you arrive?

© Work in pairs. Youre going exchange information to complete the CV
curriculum vitae) of another candidate forthe post of European Sales Dire

1 Make a list of questions you have to ak to complet the missing inform
eg. When mas she born?
Ask your partner your question and answer his or her questions. When
youve finished, discus the following
3 What similarities are there between Luis Antönios and Andress
'b Who do you think ithe better candidate orth ob? Look again atthe
b advertisement on page 128

Student A, look atthe CV opposite. Student B, look at File CC on page 15.

132 Getting a job

134. CURRICULUM VITAE

Andres Pain

Anh kan

bined Degree in Pharmacology, Univers of London
(One Diploma in Marketing Suis London nse

University of London Hospital

European Commision, Brussel
Particpated in European Community Drug Development
Programme, co-ordinating and franc projets Between
hospitals and European pharmaceutical companies.

AVAC Pharmaceuticals, Milan, tay
Len worked a Marketing Manager or ay (years).

Pharmalne ses pharmacewical products over the Item.
one the company a product constant. Since
have been Marketing Manager fr Europe.

Engh alan (ative speak)

‘Shing, ven, Modern European erature, achtecture

Weite a short CV for yours, Use Andrea Paganini CV as a model

Getting a job 133

135. 11.3 Staff profiles
Grammar Present perfect and pas simple
Fisted and untried tie
Vocabulary Sta movements
Communication sks Expressing preferences

1D Vocabulary Match 1-7 with a-g to make seven sentences
You can sometimes take early a... to another part ofthe s
retirement company
You resign from your job bya new company
3 You are transfered € if your job no longer exists
You are dismissed between 60 and 65.
You usualy retire to take up a postion in a
company.
You ate made redundant between 50 and 60.

You ae taken on if your job performance

D Listening ME © The administrative department of company i tying
this year The Personnel Manager i diacusing the new stfing ig
Head of Administration, Listen and complete the table, Have they achieved
objective ofa 10% reduction?

Last year This year

Total at start of year
New employees

Transfers to other ons
Resignations

Redundancies

Dismiss

any retirement

Retirement 7

Total at end of year oo

© Listen to the rst part again and complete this extrac

‘Wel the numberof new employees 2 dramaticaly this yea.
last year we 3 sty people, but his year we've only
won ixteen We al new recruitment sx months 290.

1 Which tense do we use when the time mentioned (last year / si mont
is finished?
2. Which tense do we use when the time mentioned is not finshed (this

134 Getting a job

136. LANGUAGE NOTE

Speaking

Now describe the other changes between last year and ths year. Continue a in
the example

Present perfect and past simple

1 We also use the present perfect when the time of reference is nt finished,
ten if the action tale Finish,
We've token on seen people his year. (But wee only in August.)
He's writen thre eters tday (Is ony & pm. nom)
Im my profesional corer Tve worked in tree foreign counties.
(im only forty nom, so my carer is ot finished)

Compare the time expressions used with the present perfect and past simple
Present perfect Past simple

ve worked Tork

this ear / month / week lost year month / week

today yesterday

since 1997 in 1997

inthe (st tn year ten yes ogo

recently along time ago

À candidates attending a job interview. Match questions 1-4 below with his,
her answers

1 Have you ever had a dificult boss

2 Have you worked abroad inthe ls five year?

3 Have you ever managed a team?

4 Have you studied any other languages apar from English?

> a

|

Which tense is used forthe questions! Which tense is ed for the candidates

Getting a job 135

137. The world of work

12.1 Changing careers

Grammar Revision of tenses
Vocabulary Work
Pronunciation Word stress

EX Reading © Find words in the text below which have these meanings
1 stop working atthe end of your career
2 work for yours
have no job
Jose your job usual for economic reasons
a move 1 a bttr-paid or more important job in the same company
‘opportunities to make progres and improve your poston
a meeting beiween a candidate and a potential employer
8 monthly pay
3 a company which finds jobs for people and people fr jobs
an arrangement fortwo companies to join together

3
6

Twenty years ago...

‘most people have started started! work around
the age of twenty and retired / have reed atthe | ur? alot of ete’ ofappcaton nthe as fe weet.
age of sixty-five. Normally they worked forthe Next week. ui go/Fm going to Turm for an mueva bu
same company al ther fe. Inthe last twenty am not conden they oe me te 417

years things are changing / have changed. Today | take {but the salary s nat realy high enough

people often work ee working‘ for diferent fee

employers, many are slfemployed and many,

unfortunatly, are unemployed. Companies
employ fewer people and many processes
‘computerize / ore computerizs”.

es m Madrid Sh is ser
pharmaceutical company, but shes looking

another ob She has registered aa rcrutment agency 1
ie my ob but there was a merger between my company

Peorichangejbstoraterent reson 1wasfons, any people my eat nom and à
sn en Kine nif egies: Mad mle Be tao eve an

frome vr god andthe was wey ie chance

promoton rede pipes ado neo moines CAIN es in Prague were

One dat gota tephone coon anf om ares. worked have word o aca mandar company

Tad enedtely Pte. jo ofre beter for ser liked mye ut had ad retorno wth
end nc prog but hast move whch my boss nel md Be more ndependit 195 1
Sas problem or my font gent and fost mj om buses Eve ove bt tek At
tes ean wath the conpuny fortes vee e's st ioe that am espns or my ow tse

138 The world of work

138. © Read the article opposite and choose the correct form ofthe verbs in italics
© Look atthe text again and answer these questions
Which ofthe people in the et is:
a unemployed
> employed
© self-employed?
Why did Jürgen change companies?
3 Why is Sergio looking fora new ob?
3 Whats Patricias problem?
5, Why did Karel star his own busines?

Al Speaking

© Complete the table below with an example sentence from the text.

Active form

Present simple

Future with mil

Passive form

Past simple passive

Use Example from text

Regular repeated

actions or situations Patricia re in Modi

Future rangements

Predicing
Stating a condition
Decision

Finished actors

Unfinished action or time
perio begun inthe past

Situations whee who
fs / was responsible
unimportant

á

The world of work 139

139. © Work in pair. Use the information in the text to ask and answer
questions about Jürgen Patricia, Sergi

1 What / do / Pate
2 What / do / Jürgen?
3 Where / go

4 Howl

5 How long?

6 When?

7 What?

$ Where!

10 When / make redundant / Sergio?

E Listening O ser

pueda

babe

BEL © Nowlisten. How does Sergio answer the questions? Make some notes.

140 The world of work

140. D Speaking © Hereissome advice for someone who is unemployed and looking for a new job
Look at these dea and say if you agree or disagree, Can you thik of anyother

You must be prepared
fo move

You shoud tee the
Bee

|

|

|

|
meurs |
aan |
de

BE @ inthe second part of the interview Sergio talks about his experience of
‘unemployment. Listen and tick (7) the things in the ist above tat Sergio
himself is doing to find a job

G Pronunciation © Look at some of the vocabulary from this unit section. Put the words in the
correct column according othe stress pattern, as inthe example

‘unemployed accountant manufactured company.

recruitment optimistic phamaceuticl psychology

redundant psychological responsible

secretary fortunate confident

Listen and check your answers

Mini-dieation. Write down these sentences. Then read them aloud with the

The world of work 141

141. 12.2 Work environments

Grammar Too and not enough
Vocabulary. Computers

EI Listening

Rebecca

Pace of work
Type of office

Lunch

Equipment

er ork activities

In pairs look at these remarks. Who makes them? Mark them (J) Johann o
(R) Rebecca
In fact sometimes there is too much information.
2. My wife thinks its 00 late
This gives me enough tim
don't arrive early e

When Ihave enough data 1 write my repor
Because in an of < t00 m ns
My doctor says I spend too much time in front of screen

© Look at the sentences again
1. Where do we put enough? Before or after a noun? What about adjectives?

2. What kind of words can we put afte

142 The world of work

142. LANGUAGE NOTE Too / not enough
Too
1 Too means ‘more than necessary. Is used in font of adjectives and adverts
He dan tote the job because the solar was to lon
She couldnt do the ob wll becouse she wore to son

2 Too is also used in font of much / many when the quantity is lager than s
wanted
There were too mary people on the fst dy o I went back the next doy.
did’ get te Job Because I std orto much money.

Enough

1 Enough means the ‘ight amount. Not enough means less than necesa. Is
Used ater adjectives and adverbs
‘She mos old enough to ve,
He dit work hard enough s he fied his exons.

2 Not. enough i alto used with nouns. Enough goes before the noun

1 dont hove enough money to buy o new cr
Ther’ ot enough space in his ofc for more people

E Speaking A ca say the same thing in diferent ways. Say these sentences in different
says using the prompts provided, sin the example,
1 dont earn enough My salary if fe, om
2 My office isn large en 1 dont have
3 She is too bus to see you She as
He was too tense atthe
interes He wasnt
5 Hewasst youngenough. He
My computer istoo slow. It doesn't have
7 He made too many mistakes. His English

8 He laughs too much, He

In pats talk about your own working or study conditions What aspects ae you

ot happy about? Us the ideas below to help you,

a 8

Travel Homework
Hours worked fans
Length of doy Chass size
Office - sie, number of people Socal ie
Responsiiity Teachers
salary Money
Boss

© Write down some sentences about your partner and tell the rest of the cas.

The world of work 143

143. 1 Vocabulary Im Business Bases we have shown you a number of ways to learn record
revise vocabulary

© You can draw a picture, Look atthe picture below and label it co

keyboard printer central unit screen
scanner socket mousemat mouse

© ou can make a word

check speting

; CK:

144 The world of work

144. © You can record collocations and compounds a well as individual words.
Add tthe lists using the words in the box sin the example. Some words can
be used more than once

open paste copy enter _ worprcesing
database —rename attach prit spreadsheet

La anecdececeeting. application 3 to

document 410

© ou can record words in the same family: Complete the table below

Verb copy print ata
Noun | copy. copier scanner connection | computer

© You can write example sentences
The table below shows some words from exercises 1-4. Complete the missing
words for 2 and 3. Then write your own example sentences for 4,5, and 6

1 computerize 1. lenauoge teste. are computerized ge, they.

ere. easier te rer

Me have the. cecerde of ll out. Cartera en.

the document fe. muy. em
4 prier

5 san

6 spreadsheet

© You can do a mind map. Look back at page 29 for an example.
Close your books and try and do one for COMPUTER.

COMPUTER:

software
==

monitor floppy disk
Keyboard document
fie

The word of work 145

145. 12.3 Saying goodbye

“Grammar Functions review
{Communication skis Saing goodbye

EN Listening BE Lisentothee dialogues and match them to the situation described below s
the example
the end ofa presentation
à ending negotiations
‚db at the end of à sales vist
oodbye to collages at the end ofthe day
in Intense language course

Speaking © Complete the dislogues below using these words

41 “OK. Thank you very much fr mm. Me Jones!
‘Well thank you for asking me. When wil you decide?”
‘Wel send you a letter within a week?

3 you fr your time. See you again, maybe

2 Think that brings us to
the end ofthe agenda.

‘Thankyou al for coming! 4 Thanks very much. Its

lovely day:
“Thanks for coming. Drive safely. See you

“Yes Definitely. Good bye”
“Good bye.

© Match each dialogue with one of he pictures above
© Practise the dialogues in pai

146 The word of work

146. LANGUAGE NOTE Polite goodbyes

1 Saying goodbye
Goodbye (Bye).
Good rig.
Thanking and responding to thanks
Thanks Youre welcome
Thank ou. Dont mention it
Thank you for eveything / coming / Tewos à pleasure.
the ination.
Commenting onthe event
1 been very interesting / a pleure.
‘Te was nice to meet you / se you again. (face-to-face)
‘Te was nice to speak to you / hear fom yo. (telephone)
Refering to a future journey
Hove a good / sfe tip / journey.
Drive crea
Referring t future contact
See you See you s00n / next yoor/ tomorow.
Speak to you soon TU be in touch.
You must come again. (ost) You must come to us next tne. (Guest)

B Speaking Work in pairs. Practise saying goodbye and thank you in the following situations

Student A Student 8

Its the end ofa party. tank our host reply
Student Bis the host, ofe an invitation thank
Student Ais leaving. say goodbye reply

na restaurant Student comment on the mal agree
Bis Student AS boss. offer to pay refuse the offer
thank reply

tis the end of an say goodbye ask about next year
annual conference. reply wish a god journey
thank sy goodbye

{Ris the end ofthe day. say goodbye t your colleague say you are on holiday tomorow
‘You ae Leaving work. reply = invite für a drink ater agree fc time fr 7 lock
agree say goodbye say goodbye

E Listening © Listen to these prompts and reply in a natural way

eg. Thanks for coming. Thanks or the invitation.

© Now listen to the completed dialogues and compare the replies with your own

The word of work 167

147. Your English is now good enough to go around the word! Play in teams or pa
Use dice or toss coin to move forward, Each square asks you to make
English; (T) means ‘onthe telephone: If the expe

Speaking

Introduce: Say where you
yourself. are trom. You lose BG ‘Give your
7 phone number.
Eu =
om hull

ue
Complain ‘Ask the hotel
about the meat ina call you a taxi repeat. (T) you lke to leave a
rortsurant a message?

|
|
|
|

me MO fo LE

A fe is a
Fee sc
= D

Say goodbye Would you Check it
ae the end

of the
colleague,

Are you married?

nat otre À jy chert ee
vain par ee parked in trond
shots oN ES à mas
a cs |
EE |

Thanks for Ask to sit “eSayehank you
our help. down next to o your hostess
2 someone on after Médine

met before? |
abus. party.

148 The word of work

149. Information files

[File À page 95 752.2 ETES]
On 1999 À had 600 shares
Bhad 75 shares
D had 200 shares
B £1500 C£1,000 D £4,000
2 Yes. D received £4000 in dividends and his stake
is now worth £40,000, He has to repay the bank.
3 A, with 60% ofthe shares
4 £15,000

1 Over 6400 km

2 4323 metres

3 Lake

4 3926m

5 About 29 km

$ 103cm
i0cm

Royal Princess Hotel

150 Files

The answers are not in the same order as the questions.

Can you match them?

a You cant take any alcohol if you area Moslem. Non

Moslems can take six bottles

b You cant take any plants or vegetables = they car

+ 1 kg This country wants to protec agriculture, its
main industry

AS many as you want, but they must be disinfected

+ To tres i you live outside the European
Community. If you travel from a country inside the
EU, you can take up t 90 litres
If your personal jewelery weighs more than 1008
you must leave it at customs until you leave the

country or complete a temporary importation form

1g. As many as you want, but the total value must not be
more than US $300

h One bote of 57 mL

170 rooms all with
© ule
minibar and refrigeraor
+ airconditioning
2 TV Gable and satelite channels)
+ IDD (ternational Direct Da) telephone

Other facilities:
+ Meeting and conference rooms
Busines centre with computers, mobile
phones ac machises
‘+ Outdoor nwinming pool
© Fine centre
Garden
Specialy shops

Restaurants and cafés
‘Milado - Japanese restaurant

Piccolo Italian cuisine

‘The Empress - Cantones cuisine

Princess Cafe = Thai and continental cuisine

150. Name From Time Hotel

ck Sete Seattle 2130 Sheraton
These Blanc 0 ori Paris 2030 Ramada
Giovanni Costa € Rome 1820 Sheraton
Michel Lenoir Geneva 2030
si Omura Holy Tan
Boston 2250 Ramada

[ric tpage tt
IT tees 28

Location: headquartrs in Switzerland, branches
all over the world

Products: Nescaf coffee, error mineral water,
Kit Kats

Company name: Nestlé

Her ae the 'dow words for the crossword. Make

AS

1 emelope 4 window

Company À Estée Lauder — =

Er [ex page sa. © mn. of
New York This is what you did last week. Answer Student B's
Cosmetics questions, and ask questions to complete his/her dary
Clinique, Aramis on page 4.
1948 First counter at Sake
apartment store on Sth
Tran from London to Pass Buy presents for
Het Conerte we }
CONTA |
Vist Versales
Manchester by tai ee —
You stayed in a luxury suite a the Royal Hotel

Use he information below to help you answer
Student As questo
= On Monday you were lt, so you travelled to

fou telephoned your girlfriend / boytriend, SNA

= On Wednesday you were tied so you stayed at
me. (You worked at home
(On Thursday you visited a customer near your

A
Silfiend boyriend. (Se ve in cand Te ton

You played gol at St Andrews with a good ee —

Files 151

151. Concorde
Eiffel Tower

Walkman

Guggenheim

London Eye

Empire State Building
Escaltor

“American Express Card

© Your partner works for a small
company inthe UK. Listen 0 à
‘description of sls fr last year, and
‘mark them on this graph. What do
our think your partner sel. Ii
= skis
= Christmas decorations?

© You work fora company in the
USA which sells children’s toys
Your partner does’ know tis
Describe your sales figures for last
ar then ask your partner to guess
your product. Start like this

In January vee had sales of SI million.
Sales remained stable in February

[File N page 76 rem]
seoececereeeeee ene ti

230-830 pm

Activity:
Employes:
Location:

Shas mg

as, planes engines
428,000

‘headquarters in Stuttgart
(Germany) and Aubu His (USA
Mercedes Ben, Eurofighter
Typhoon, Dodge Pickup
Daimler Chrysler

Product
Company name

152 Files

Ie was the frst supersonic pasenger plane.
Ie vas bil to celebrate the 100th anniversary ofthe French Revolution.
It was originally called the Soundabout.

‘Theres now one in New York, Bilbao, Venice and Bedi,

offers the best view of London,

was featured in King Kong.

It was originally designed as a srground attraction:

twas the original plastic money

Levis ‘They were org

ly made for cowboys and gold prospectors

oc ata Carel Bea be
about Rights to Warsaw. Ask your customer when he
She wants to travel, and give the pane times. When the
‘customer makes a decision, note the reservation details
(fight time and day, customer name and telephone
number)

LONDON HEATHROW TO WARSAW
Dally fight schedule

Departure

os 3030

1935 | 1600

11:40

Arial] Fight ne. | Aine

Base | LOT- Polish tines
unse
Basso
Anus? | LOT - Pois

LOT = Polen aitines

1500 Brin Aira
10 | 2055

2185 Bish Always

152. Name Stay From Hotel
ck Scott nights Seattle Sheraton
herese Blane à nights Paris Ramada
Giovanni Costa 3 nights Rome Sheraton
Michel Leno 3 nights Geneva x Ramada
Yoshi Omura a Tokyo
iia Ling Thighs Ramada
we others read the same backwards as forwards) You run your own small busines, These are your
donesis problems.
1 Your staff want a salary ris of 10
Your turnovers down 20
3 Your company cris five years old
4 Your best customer wants à 5% discount
5 You work seven days a werk

Here are the across’ words forthe crossword. Make
clues for these words to give your partner

pencil

door

watch

What was your sore? This is what you did last week, Answer Student A
pe You have a mice relaxed life at

me and at work
You work hard, but you know

questions, and ask questions to complet his/her dary
on page 4.

Be careful Ifyou take on more
work, oul be very stressed

Oh dea! Time to take long ror et aad

Company® Sony

x Electronics

aro walkman
1970 frst Japanese Frm on
New York Stock Exchange

Files 153

153. Use these ideas to ask Student A questions. eg. Have you e

When?

do a parttime or holiday job

we

play any team sports
interview someone fora job
see any good fms

‘ake your holidays abroad
havea ca accident

boy a computer

© You ate Pierre Crenn, Chief Accountant at EMN,
You received an invoice from SIMCO for $900. Yo
are sur this is 00 high

1 Phone Simco and ask to speak to Mrs Powell the
Accounts Manager Explain the problem. The ino
number is 6748, and iis dated the 23rd of February

ack, When she ha
a invoice

© You are Ms Geraldo, Sales Mana
Y You receive a call from John Miller-fo
problem with an orde of champagne gases
Promise to ook into the problem and cll back
2 Call back. Apologize
Wrong addres, and returned othe factory th

the order was sent tothe
morning As fr the correct address. I he asks about
delivery tll him it will ake 3 days

You ae the Sales Director ofa small busines found
by your father, These ae your problems
1 Your father is 72, and still CEO ofthe company

The staff never want 10 havea drink with yo
work

You dont like he colour of your new BMW

You cannot choose between Florida and Have
our next holiday

You work five days a week, but would lke longer
weekends,

An American firm wants to buy the business for
$1,000.00 but your father wants more

154 Files

In most counties you stop working around the age

2 Thebes foo
3 BMX isa famous German ar cor
# Inthe UK p

5 The River Danube flows ı

of fish and
igh Pari

trip to London. Your experience

= Your journey was long and tiring, and your Right
vas late.

= The weather was cold and windy, your hotel was
clean and modern but cold and along way fom
the centre.

= You visited three new iets. They were ile
meetings.

= You went to à presentation of the Milennlum Dore
given for fregn businessmen at the Chamber of
Commerce, Te coktall party after was very nice.
At the weekend you took a bot ip on the River
Thames to see the sights of London and went on
the London Eye. The view was spectacular.

= You ate out in a restaurant. It wasn very good.
‘he food was dul and you cide ike ft much,

154. CURRICULUM VITAE

of London Hospital

ean Communty Drug Development

AVRC Pharmaceuticals, Milan, Italy
As Head of Research (year), was response for the

y 323 prod Since 20001

Files 155

155. Language file

Category of Adjective Adjective Comparative Superatve

‘One syllable old older the oldest
Ending in -y easy easier the esis
Tio syllables or more expensive more expensive the most expensive
es expensive the least expensive

Irregular forms good better the best
bad worse the worst

far further the furthest

Comparing two things
The ferry is cheaper than the plane. = The ferry ant as expensive as the plane
English is easier than Chinese. = Engh int as difficult as Chinese

Your handvriing is bete than mine. = Your handwriting sn as bad as mine

‘Countable and uncountable nouns

‘Countable nouns IC} Uncountable nouns [U]

© Countable nouns havea singular and a plural form. | © Uncountable nouns have only one form. The take
singular: a book, a cigarette a singular verb, but they cannot be used with the
There sa book on the table indefinite aril a/ an. The article we us wil
plural: some bool, some cigares uncountable nouns is some

There are some books on the table same money, some information, some wate

© int loa form, we may se anpin negative © We usualy we a

in negative sentences and in
sentences and in questions

questions
There arent any faxes fom Toyo. There in any news from Tok,
Have you gt any cigarettes? Ian have any ight
Are thre any faxes fom Tokyo? Has he got any m

© We use many to express quantity © We use much to expres quanti
How many weeks do we have? Not man

dont have many sitass Toni have much luggage

Countable nouns [E] and uncountable [U] nouns
© We use some and not any) to ask questions that ate realy ofes or requests

Offer: Would you lke some cf [U] / some Biscuits (C
Request: Could have some information LU) / some advice U

© In spoken English alr often replaces much and many in simple positive
1 have a lt of books, I don't have alot of suites, (instead of man

He has alt of experience. 1 don't have a oof luggage. (instead of

156 Language file

156. he future with wills used for: making predictions about the future / making decisions at the time of speaking.
For talking about our fixed plans, we don't use will we use the present continuous (se page 160)

Affirmative” Negative Question
m work 1 won't | work, wilt
You You you
Hell He he
Shell She she
Well We we
They they

tive form, we generally use the contraction (T= will well = we will he wort = he wil
1) in both spoken and informal written English
past tense past participle stem pasttense past participle
wastwere been lend Tent Tent
became become lee let let
ben lose lost lost
broken make made made
built meet met me
bought pay paid
aught quie quit
chosen rad rad
‘come ride ridden
“ rang

fr. drawn se seen
drink drunk sl sold
‘rive ‘drove riven send 3 sent
ia fallen show showed shown
fe en Shut shut shut
found found sing sang sung
flew flown sit st st
forbidden dep slept slept
forgotten speak spoke spoken
got (US a spend spent spent
hen spread spread spread
sand Sood Hood
seal stole stolen
take took taken
teach taught taught
‘el told told
think thought thought
known throve these thrown
laid understand understood understond

Language file 157

157. ‘We use diferent expressions for formal eters (eg, to companies or to people we havent met) and in

Opening
Saying thank you
Reason for writing

Asking for help

Offering help

Enclosed documents

losing remark

Finishing

In British English,

ns Dear Mr

Formal
Dear Sir / Madan

wuld be grateful
happy o (send you
Lenclse

ook formard 1 he
Yours fat (UK)

urs fai is usd fr letters which begin Do
M (one

Informal

Thanks for

Verb

have 10 / must

could (couldn
Should (shoulda)

would

158 Language fle

Use / Meaning Example

obligation / necesi Ihave 1
not permite You mus
possiblity
ability
permis
request
recommending / advising

158. Carnal Ordinal numbers cardinal Ordinal numbers
numbers (eg. for dates) numbers
and second en twenty-second
Ind third tirs ini
sino thirty-one dice
si forty 40th fortieth
fy 50th fin
sixty Sah sith
nine sv 0th eightith
ten cn ninety Sth ninctith
den slesenth 00 a hundred on hundredth
htt thirteenth u a hundred and tn
eighteen diet 000000 (Im)amilion

© The past simples used for talking about past actions which have no ration to now.

Affirmative Negative Question
worked 1 Aidt work pid | 1 work?
You you
He he
She she
They they

verbs al finish in ein the affirmative past simple form (for past simple irregular forms sce Irregular

sm ofthe past simple i often used to describe the history of people, companies or products.
Iris formed with the ver to be and the past participle

Affirmative Negative Question

vas oducedin 1970. Itwasnt introduced, Wasit introduced?
They were They werent Were they

Language file 159

159. © Prepositions of place © Prepositions of movement
Prepositions of place are often used withthe verb be. Prepostions of movement are normaly used with
The report is on my desk under the red il verbs of movement

son the lf opposite the bak Come ou ofthe office and walk along

B

infront of behind above

SI.

under mar nest to

cB Ej Be E,

The present continuous is used for talking about: actions happening now, his moment present projects xed
plans and appointments in the future.
Atfirmativo” Negative Question
Tm working Tm not | working
You're You | arent
Hes He int
She's She
“
We
They they
“ln the affirmative form, we generally use the contraction (Im = am; were = we are ec) in both
informal writen English,

The present perfect is used for talking about actions which started in he pat and are continuing now: I've lived he
for ten years pas actions which may have finshed, but where the time of reference isnot finished: I've worked on
three diferent project this peur

The present perfect is formed wit the verb have plus a pst participle for regular pas participes see Iregula verbs)
Affimative” Negative Question

ve gone

Youve You
Hes He hast s he
Shes She she
es u it
Weve We havent

They've They

1 havent’ | gone He | 1

“In the affirmative form, we generally use the contraction (I've = Ihave; he thes 6) in bot
spoken and informal written English.

160 Language file

160. © The present simple is used for talking about permanent states or regular aci
Affiemative Negative” Question

1 work 1 don't | work Do work?

Yo You

He | works He à Does

She She

k x

We | work We dont Do | we

They They they

“ln the negative form, we generally use the contraction (I dont = Ido not: he doesnt = he does nt) in both spoken
and informal written English

© The passive form of the present simple is often used to describe systems and processes

Affimative Negative Question
les made in England int made Bi | made
They're They arent Ae they

Pronouns and determiners

A Subject pronouns Lie in ari She works here A 5 6 a
8 Object pronouns La him every week, Give i to er

€
o

1 me mine my
he him hs his
she he hen her
they them theirs | their

Introducing
Tin Me Ms... How do you do? How do you do? / Pleased to meet you. My names
Greeting

How are you? Fine, hank you. (And you?)

How's busines? Not ob, thank yon. / Pret good.

Offering,

Would you Ike some coffee? Ye please. / No, thank you

Please take a seat. / Have a biscuit. Thankyou. No thank you

Would you ike me to send today? Ys pla. / Thats very kind of ou

Shall phone the hoe? No, thats OK. / No, thank you, F4 not necessary

Making a request

Possesive pronouns Whose car is that Is mine
Possesive determiners rs my book Is their ids

Yes ofcourse.

No Fin ofi... (his it no-smoking are).
à you help me fora minute? Yes ofcourse. / Tim afraid can becouse

Apalogiing

Tm sory Em late That OK. / Never mind. I does matter

Thanking

Thank you very much or Youre welcome / Hs pleasure. / Dont mention it / No at al

Thanks fr init ing aer me / ee

Language file 161

161. ‘Asking to speak to someone — Could 1/ Il ike 0 speak Liv, plas
Gan you put me through to Diana Carter?
Hella i that Mr Mancini?
Identifing yourself This is Mario Kantel (speaking
Mario Kane here.
Téentifing the caller Who calling / speaking please?
Could you give me your name,
‘Asking the caller to wat Hold on, plese Hol the lin, please
rm eying to connect pou!
Cul ou cll back later?
Can Ms Lee call you back?
Esplaining absence Tm sory but / ’m afi he ina meeting / witha cient / off sick / om hold
Leaving a message Could ou take a message?
Could Can I eave a mesage
Taking a message Can take a message?
Would you ik to leave a me
FU give himher the mesage
pass onthe message
ing with problems 1 think you've got he wrong number / extension
Could you speak up please, is a bad line
A ou speak more slowly, please?

Li sory 1 did’ cach tha.

© Describing a point in time
on Sunday, Monde

Sunday morning, Tuesday afternoon, Monday evening
inthe morning the afternoon /the evening

January, February

1970, 1985

3olock, hal pas five

Easter / Christmas

night

this morning, nest Tuesday, nest year

last month, last week

every dy every year

© Describing duration

Tam ao 0am The ein ft re hour go.
(te tin le) (the tne now)

from to /untt We pote from 3 o / uit p.m.

3pm Spa. We poe fo wo hous

since Tuesday ve been har since Sunday / fortwo do

Sunday (today)

162 Language file

162. Tapescript

Tapescrpt 163

163. 164 Tapescript

164. | ica

Tapescript 165

165. 166 Tapescript

166. Tapescrpt 167

167. Eres

168 Tapescript

pe nr mo

168. Tapescript 169

169. 170 Tapescript

170. Tapeseript 17

171. _ Glossary

(oy se

172 Glossary

172. steals po ti
‘Spc emma hn
slg np

weap Sia

in D com

TA

fae o

Str no stat a

voy ef
a ER

“ance one

Ve a
Be
Bene poble

Glossary 173

173. ans bes lr pop wa

Seta Lip ones je

ota poi aed rfc a) ents par. do, do émane

SST mes ey

176 Glossary

174. stein ai

ast

sone ee ae

Glossary 175

175. OXFORD

176. Business Basics

Business Basics is a complete frst couse in English for
business, providing a systematic and thorough coverage of
basic language structures and sil, through the medium of
interesting and relevant material. Business Basics is ideal for
professionals already in business, and fr students preparing

to work in an international business environment. While the
language level is kept low throughout, care has been taken to
‘ensure thatthe material is relevant and credible. Real companies
and business people are featured, and selective use is made of
authentic texts.

The New Edition has been extensively revised inline with
feedback from users of the orginal Business Basis. The
structural syllabus has a more gradual progression in the early
units. Updated activites take into account developments in
the business word, bringing the business content completly
up to date, and new companies and business personalities
provide afresh context fr the Language work.

Key features of the New Edition include:
90% new material

new pronunciation sylabus included as part of the listening
material

thoroughly revised and extended glossary which now includes
2 guide to pronunciation

Course components:
The Teachers Book provides classroom notes, answers to
Students Book exercises, and includes photocopiable teachers
resource material and Progress Tests. A Workbook, two Class
Cassettes or CDs, and two Personal Cassettes with accompanying
pocket book complete the Business Basics package.

OXFORD