Business IGCCSE IAL Edexcel Pppts for improve

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1. Lesson Title: Habitats Learning Objectives By the end of this chapter candidates will be able to: Define quality control and quality assurance, identifying their key characteristics. Explain how Total Quality Management (TQM) improves a business’s operations Apply the principles of Kaizen and TQM to suggest solutions for reducing defect rates in a manufacturing company Examine the costs and benefits of quality management, constructing a balanced argument supported by real-world examples and business implications. Learning Obj e c t i ves 5 M i nutes Engage/Explore 5 Minutes Express 2 5 - 30 M i nutes Evaluate 5 M i nutes Ch 40: Quality Management

2. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes CarCity Motors Launches New Quality Management System CarCity Motors has introduced a new quality management system to tackle complaints about defective vehicles and delayed deliveries. The company is adopting Total Quality Management (TQM) across all departments to ensure high standards at every stage, from production to customer service. A zero-defect policy is being implemented, aiming to eliminate mistakes before they reach customers. By training employees and conducting regular quality audits , CarCity hopes to reduce defects, improve efficiency, and enhance customer experience. The company believes this focus on quality will give them a competitive edge and increase market share. How might focusing on quality help CarCity gain a competitive advantage? Ch 40: Quality Management

3. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes What is Quality ? Customers, faced with many goods and services at similar prices, are likely to consider quality when making choices. Quality could be described as those features of a product or a service that allows it to satisfy customers’ wants. The importance of quality has grown in recent years. Consumers are more aware. They may get information from specialist publications and websites, which contain reports on the quality of certain products, Businesses, faced with competition, are also concerned about the quality of their: Ch 40: Quality Management

4. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Quality Control Traditionally, in manufacturing, production departments have b een responsible for ensuring quality. Their objectives might have been to make sure that products: Ch 40: Quality Management

5. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Quality Assurance Today, inspection is carried out during the process. This means that problems and poor-quality products can be prevented before final production. Such a preventive approach has been used by Japanese businesses and is known as total quality management. It is now being adopted by many businesses around the world. It involves all employees in a business contributing to and being responsible for ensuring quality at all stages in the production process. Quality assurance is a commitment by a business to maintain quality throughout the organization. The aim is to stop problems before they occur rather than finding them after they occur. Quality y assurance also takes into account customers’ views through market research before a product is manufactured or a service provided. Ch 40: Quality Management

6. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Quality Assurance Ch 40: Quality Management

7. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Quality Circles Quality control circles or quality circles are small groups of workers (5-20) in the same area of production who meet regularly to study and solve production problems. In addition, such groups are intended to motivate and involve workers on the factory floor. They allow the workforce to directly improve the nature of the work they are doing. Ch 40: Quality Management

8. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Total Quality Management (TQM) is a method designed to prevent errors, such as the creation of poor-quality products, from happening. Features of TQM: Ch 40: Quality Management

9. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Ch 40: Quality Management

10. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Control : Consumers’ needs will only be satisfied if the business has control of the factors that affect a product’s quality. These may be human, administrative, or technical factors. The process is only under control if materials, equipment's, and tasks are used in the same way every time. Only by cooking in the same way can the quality be the same every time. Ch 40: Quality Management

11. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Ch 40: Quality Management

12. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Ch 40: Quality Management

13. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management Ch 40: Quality Management

14. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Total Quality Management There are, however, some problems: Ch 40: Quality Management

15. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Kaizen Kaizen is perhaps the most important concept in Japanese management. It means continuous improvement. Every aspect of life, including social life, working life, and home life, is constantly improved. Kaizen is said to be an ‘umbrella concept’. A wide range of different production techniques and working practices must be carried out for it to be effective. Ch 40: Quality Management

16. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Kaizen Above figure shows examples of techniques, principles, and practices. They should result in ongoing improvements. This approach argues that a day should not pass without some kind of improvement being made somewhere in the business. Ch 40: Quality Management

17. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Kaizen Features of Kaizen that affect a business: Ch 40: Quality Management

18. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Kaizen Features of Kaizen that affect a business: Ch 40: Quality Management

19. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Kaizen Features of Kaizen that affect a business: Ch 40: Quality Management

20. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Competitive Advantage from Quality Management Supplying high-quality goods and services can have a huge positive impact on businesses. The main one is that product quality should be improved, which should help to increase sales. Also, business costs may be cut if faults in products are identified before the product reaches the market. The costs of failure once the product has reached the market are likely to be much higher than those during manufacture. Ch 40: Quality Management

21. Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Ch 40: Quality Management

22. Apply your learning by completing the tasks for your learning group. Tewarsham Sobhan Syed Nade Maryam Sabi Mikaela Khadeeja Learning Obj e c t i ves 5 M i nutes E n ga g e /E x p lo r e 5 Minutes Express 25 - 30 M i nutes Evaluate 5 M i nutes Answer the questions on the next slide based on your grouping: Rimi Sara Hanen Haifa Joaash Zoya Arman Ahmed Edres Ali Fazal Ali Mohamed Mukhtar Ali Murtaza Kajal Duaa Usman Muaaz Areesha Hassan Abdullah Sajjal Haider Aliya Luqman Huda

23. Apply your learning by completing the tasks for your learning group. Learning Obj e c t i ves 5 M i nutes E n ga g e /E x p lo r e 5 Minutes Express 25 - 30 M i nutes Evaluate 5 M i nutes Based on your understanding answer the questions below: What is the difference between quality control and quality assurance? How does Total Quality Management (TQM) improve a business’s operations? A manufacturing company is experiencing high defect rates. How could they use Kaizen and TQM to reduce defects? " Quality management is just an unnecessary cost for businesses." To what extent do you agree with this statement? Justify your answer.

24. Apply your learning by completing the tasks for your learning group. Learning Obj e c t i ves 5 M i nutes E n ga g e /E x p lo r e 5 Minutes Express 25 - 30 M i nutes Evaluate 5 M i nutes Success Criteria for the questions on the previous slide: Quadrant 1: Knowledge A ccurately distinguish between quality control and quality assurance, identifying key differences in their focus and approach. Quadrant 2: Application Describe how TQM improves operations by enhancing teamwork, reducing defects, and increasing customer satisfaction. Quadrant 3: Analysis Su ggest practical ways for the company to implement Kaizen and TQM, linking their response to reducing defects and continuous improvement. Quadrant 4: Evaluation Provide a balanced argument on whether quality management is an unnecessary cost, using real-world examples and considering both benefits and challenges.

25. Ch 40: Quality Management Learning Objectives 5 Minutes Engage/Explore 5 M i nutes Express 2 5 - 30 M i nutes Evaluate 5 Minutes Reflection : Candidates should reflect on the key concepts covered in the lesson