C2 Summative Option 1 technology integration

Edd program

1. 1-YEAR GROWTH MODEL FOR STUDENT SUCCESS Presented by: Supreeth Prasad (he/him) Interim Director, Student Success Center | Adjunct Instructor, Chemistry Building Capacity Through Strategic Training and Technology Integration

2. Key Growth Areas for 2025-2026 Recruitment Infrastructure: Systematic pipelines for student employee and peer tutor hiring Retention & Development: Comprehensive onboarding and ongoing skill-building for team members Service Expansion: Scaling tutoring capacity to meet demand across STEM and general education Data-Driven Decision Making: Using analytics to track outcomes and inform continuous improvement Community Partnerships: Building bridges between Student Success Center and academic departments Our Challenge: Operating with up to 20 student employees/tutors creates constant turnover as students graduate, transfer, or change priorities - requiring intentional systems for sustainable staffing. Organizational Context & Growth Priorities | 2

3. Why SEL Matters for Student Employees: Peer tutors navigate dual identities as both students and staff members Emotional labor of supporting struggling peers without professional counseling training Stress management during high-demand periods (midterms, finals, registration) Building resilience against burnout in helping professions SEL Training Components: Self-Awareness : Recognizing personal stress triggers and emotional responses Self-Management : Boundary-setting, time management, and coping strategies Social Awareness : Cultural humility and recognizing signs of student distress Relationship Skills : Professional communication and conflict de-escalation Responsible Decision-Making : Ethical tutoring practices and appropriate referrals Social-emotional Learning (Sel) Training | 3

4. Core Competency Training For Team Success | 4 Essential Training Modules for Student Success Center Staff 1. Pedagogical Foundations Discipline-specific tutoring strategies (STEM vs. writing vs. general education) Learning theory applications: Bloom's taxonomy, zone of proximal development Differentiated instruction for diverse learning needs 2. Operational Excellence Student Success Center policies, procedures, and scheduling systems Documentation requirements and confidentiality protocols (FERPA compliance) Emergency procedures and appropriate escalation pathways 3. Recruitment & Peer Leadership Outreach strategies: tabling, classroom presentations, social media engagement Interviewing and selection best practices for new tutor hiring Mentoring incoming tutors through structured buddy systems 4. Assessment & Continuous Improvement Collecting session feedback and tracking student progress Reflective practice: What's working? What needs adjustment? Contributing to program evaluation and strategic planning

5. Recruitment & Marketing : Canva + Instagram/Facebook Professional graphic design for promotional materials Social media content calendar and engagement tracking Video testimonials from successful tutees and current tutors Training & Development : Canvas LMS modules Asynchronous onboarding training accessible 24/7 Micro-credentials for specialized tutoring competencies Resource library with discipline-specific materials Technology Tools For Operational Excellence | 5 Strategic Technology Integration for 2025-2026 Tutoring Management System : TutorTrac (or equivalent platform) Online appointment scheduling with automated reminders Session documentation and student progress tracking Reporting dashboards for data-driven decision making Communication & Collaboration : Microsoft Teams / Slack Real-time staff communication and shift coordination Knowledge base for common tutoring scenarios and resources Virtual office hours and remote tutoring capabilities

6. Summer 2026 (Months 9-12): Sustainability Planning Comprehensive program evaluation with stakeholder feedback (June) Strategic planning for Year 2 with lessons learned (July) Early recruitment for Fall 2026 to reduce September staffing gaps (August) Implementation Timeline & Milestones | 6 Phased Rollout Across Academic Year Fall 2025 (Months 1-4): Foundation Building Launch comprehensive tutor recruitment campaign (August) Complete SEL training and core competency modules for all staff (September) Implement TutorTrac system with full team onboarding (October) Establish baseline metrics: staffing levels, student utilization, satisfaction scores Spring 2026 (Months 5-8): Expansion & Refinement Deploy peer mentoring program pairing experienced/new tutors (January) Introduce specialized STEM tutoring certification track (February) Implement social media recruitment strategy with student testimonials (March) Mid-year assessment and course corrections based on data

7. Evidence Of Projected Growth | 7 Success Indicators & Accountability Measures Team Development Metrics: Tutor retention rate: Target 75% term-to-term retention (baseline 55%) Training completion: 100% of staff complete core competencies within first month Leadership pipeline: 40% of tutors advance to mentoring/specialized roles by Spring Service Delivery Outcomes: Student utilization: 25% increase in total tutoring sessions accessed Response time: Reduce wait time for appointments from 5 days to 48 hours Quality indicators: Student satisfaction scores maintain >4.2/5.0 average Organizational Capacity: Recruitment efficiency: Fill open positions within 2 weeks (baseline 4-6 weeks) Technology adoption: 90% of tutors demonstrate proficiency with TutorTrac Departmental partnerships: Establish formal referral agreements with 5 academic departments Research Foundation : Structured peer tutoring programs in higher education consistently demonstrate positive moderate effects on student academic performance, with effect sizes around 0.48, particularly when programs feature trained tutors and systematic implementation (Wang & Xu, 2024).

8. Strategic Rationale & Conclusion | 8 Why This Growth Model Positions Us for Success Addresses Root Causes, Not Just Symptoms: Systematic recruitment infrastructure prevents perpetual staffing crises Comprehensive training builds expertise despite temporary employment Technology integration transforms operational efficiency by reducing administrative burden on leadership, enabling real-time data visibility for decision-making, and creating scalable systems that maintain quality standards across multiple tutors and shifts Research-Informed Best Practices: SEL training and social support reduce burnout among college students (Ye et al., 2021) Peer tutoring with structured training improves student outcomes (Wang & Xu, 2024) Identity-affirming support programs effectively serve diverse community college populations (Herrera & Lanford, 2024) Sustainability Through Systems: Current model relies heavily on interim director's individual efforts Growth model distributes leadership, creates documented processes Builds capacity that outlasts any single person's tenure

9. Strategic Rationale & Conclusion | 9 The Path Forward This 1-year growth model transforms our Student Success Center from reactive crisis management to proactive capacity building. By establishing systematic recruitment pipelines, comprehensive training protocols, and technology-enabled workflows, we position ourselves to increase student access to tutoring services by 25%, reduce appointment wait times from five days to 48 hours, and improve tutor retention from 55% to 75% term-over-term. These improvements directly translate to more students receiving timely academic support, higher quality tutoring interactions from well-prepared peer educators, and sustainable service delivery that does not depend on heroic individual effort. Ultimately, this capacity building creates conditions where students who might otherwise struggle in STEM and general education courses gain the support they need precisely when they need it - potentially improving course completion rates, persistence to degree, and transfer readiness for our diverse community college population.

10. References | 10 Herrera, B. C., & Lanford, M. (2024). Investigating the efficacy of peer tutoring to support Latinx students in Hispanic serving community colleges. New Directions for Community Colleges, 2024(205 ), 33–46. https://doi.org/10.1002/cc.20610 Perna, L. W. (2010). Understanding the working college student. Academe, 96(4 ), 30–33. Wang, X., & Xu, Y. (2024). The impact of peer tutoring programs on students' academic performance in higher education: A meta-analysis. The Asia-Pacific Education Researcher . https://doi.org/10.1007/s40299-024-00960-0 Ye, Y., Huang, X., & Liu, Y. (2021). Social support and academic burnout among university students: A moderated mediation model. Psychology Research and Behavior Management, 14 , 335–344. https://doi.org/10.2147/PRBM.S300797