Chapter 4 Communication & Cultural Diversity

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1. Communication & Cultural Diversity Chapter 4

2. Definitions Communication: process of exchanging information Sender and receiver Verbal: words, sounds, spoken, written Non-verbal: body language Posture, gestures, nods, winks, smiles Can be most powerful form Always verify… Did you say?.... What did you mean?...

3. Cultural Diversity People from different backgrounds, ethnicity Culture: System of learned behaviors Traditions Beliefs Personal space Use of touch diet

4. Barriers to Communication Hearing Learning level Dysphasia – stroke or other Language Open vs closed questions

5. How can you help? Be a good listener!! Provide feedback Bring up topics of concern Allow for pauses Be aware of other people’s beliefs and culture Be sensitive to comfort level with touch Make sure hearing aids are on (yours and theirs!!)

6. Helping (continued…) Show interest in what the resident is saying. Do not ignore resident request Show respect Lean forward to show your interest Talk directly, face to face Be empathetic Pay attention to family members and friends, as well

7. Fact and Opinion Subjective information - opinion Objective information - fact Gather direct information using all your senses Sight, smell, touch, hearing Be alert to resident condition when gathering information When reporting, make sure to give factual report

8. Documentation Military time – use 24 hour clock Incident reporting…be accurate

9. Special needs communication Hearing impaired Vision impaired – keep room orderly Stroke – sometimes affects speech and comprehension Use white boards, pictures Anger Inappropriate behavior – Dementia, aggressive, pushing boundaries Try distraction, redirection Always remain calm Back away slowly/get help

10. Common Abbreviations Pg 41 --- become familiar with these Let’s read together…

11. CVA- Cerebro v ascular Accident Life changing event. Look at page 51 Definitions… Guidelines for communication with stroke victims Weak side…never “bad” side.