Chauffer Safe Driving Course, for Chauffeurs

Chauffer Driving Course, for education and safety

1. CHAUFFEUR SAFE DRIVING TRAINING

2. CHAPTER 1 INTRODUCTION Chauffeur Driving Training 2

3. The areas covered by this course include: Health and safety Driver safety Driver Etiquette Confidentiality and ethics Client contact Trouble shooting Administration Car care Orientation 3

4. Characteristics of a good DRIVER Knows how to greet correctly and interacts well with superiors and clients Plans routes well and keeps all documentation in order Is never late Looks after his vehicle Is efficient and business-like Is a courteous road user and accepts responsibility for his own and the passengers’ safety? 4

5. CHAPTER 2 HEALTH & SAFETY Chauffeur Driving Training 5

6. UAE LEGAL REQUIREMENTS Federal Law No. (21) of 1995 Concerning Traffic UAE TRAFFIC LAW Drivers shall ensure that they are in possession of the following documentation before driving any project vehicle: Valid UAE Driving License Vehicle registration Valid vehicle insurance 6

7. 1. RISKS WHILE DRIVING Driver Contributed o Adjusting controls o Grooming o Using a cellular phone o State of Mind o Physical Impairment Vehicle Contributed o Bald or Worn Tires o Malfunctioning Headlights o Improperly Adjusted Brakes o Worn Wiper Blades 7 Environment Contributed o Snow and ice o Hard rain causing slick pavement o Road construction o Sharp curves o Pot holes o Animals on roadway

8. Driving behaviors which increase RISK Driving is a risk-taking activity. The only way to totally avoid the risks involved in driving a car is to never get into a car at all. Remember that risk is the chance of injury, damage, or loss. Here are some examples of driving behavior that would increase these chances. Speeding Failure to Yield Right of Way Driving While Intoxicated Disregarding traffic sign or signal Following Too Closely Improper Turns Unsafe Passing Failure to Wear a Safety Belt 8

9. The ten keys to reducing risk are: 1. Decision-making is most crucial driver skill 2. Procedural tasks vs. processing tasks 3. Learning from good and bad experiences 4. Learning by observation 5. Procedures and experience equals habits 6. Work for developing best procedures and experience 7. Greater the resistance to change often means the greater the need for changing habits 8. Practice is key to sound habits and judgments 9. What to practice is important 10. Good habits and judgment deteriorate over time 9

10. 2. TRIP PREPARATION (Before Starting) 10 Walk Around the Vehicle Check Lights and Indicators for Damage No Loose Items on Dashboard or Rear Window Deck Visually Check Condition and Inflation

11. 2. TRIP PREPARATION (Inside the Vehicle) 11 Adjust the seat and steering wheel Adjust the side and rear-view mirrors

12. 2. TRIP PREPARATION (Clear Vision) 12 Dirty windscreens are an extreme hazard Use good quality polarizing sun glasses

13. 2. TRIP PREPARATION (Equipment) 13 All Project vehicles are to be provided with: Fire extinguisher Warning triangle First aid kit Torch (flashlight) Vehicle instruction manual Serviceable spare tyre Complete tool kit Drivers are to check these items regularly.

14. 2. TRIP PREPARATION (Inspection & Maintenance) 14 All drivers will carry out a daily inspection of their assigned vehicle before use. Defects to be reported to Administration All vehicles will be serviced as required by maintenance schedule.

15. 2. TRIP PREPARATION (Weekly Checks) 15 Fluid Levels for: Oil Power steering Transmission Brakes Engine Coolant Windscreen Washers

16. 3. SEATBELT USE 16 Seatbelts must be always worn by all occupants during the journey Seatbelts reduce the risk of fatal injury to the front seat passenger by 45%

17. IN THE EVENT OF AN ACCIDENT INSIDE The Project Area Do not Move the Vehicle If Major Accident Telephone to ____________________ Advise Exact Location Nature of the problem Your name & staff position DO NOT disconnect the telephone until all information has been received and acknowledged. 4. ACCIDENT SCENE PROCEDURE

18. IN THE EVENT OF AN ACCIDENT OUTSIDE The Project Area Do not move the vehicle Telephone to 999 (Local police emergency service) Advise: Exact Location Nature of the problem Your Name DO NOT disconnect the telephone until all information has been received and acknowledged. 4. ACCIDENT SCENE PROCEDURE

19. Police Emergency 999 Ambulance 998 Fire Department 997 UAE EMERGENCY NUMBER 4. ACCIDENT SCENE PROCEDURE

20. TRAFFIC ACCIDENT VICTI M - Jacqueline Saburido 4. ACCIDENT SCENE PROCEDURE

21. June 2001 Reggie Stephey was convicted of two counts of intoxication manslaughter and for the deaths of Jacqui’s two friends. He was sentenced to seven years in prison and fined $20,000. The damage he did, he says, is 'a pain that will never go away.' TRAFFIC ACCIDENT DRIVER 4. ACCIDENT SCENE PROCEDURE

22. CHAPTER 3 DRIVER SAFETY Chauffeur Driving Training 22

23. 120 KPH 80 KPH LIMITS NOT TARGETS Safe Speed Obey the speed limits but slow down if conditions dictate 1. DEFENSIVE DRIVING TECHNIQUES

24. 1. DEFENSIVE DRIVING TECHNIQUES Driver Must Analy se The Route Continually: Look out for the erratic driver Watch f or other drivers lurking behind others in oncoming traffic

25. If you cannot see around the truck Back off MAINTAIN VISION 1. DEFENSIVE DRIVING TECHNIQUES

26. K EEP YOUR EYES MOVING Central vision Peripheral vision Focus your central vision then scan from side t o side every 2 seconds. Include your mirrors i n your scan every 5 to 10 seconds Only The Central Core Has Clear Vision 1. DEFENSIVE DRIVING TECHNIQUES

27. YOU HAVE THE RIGHT OF WAY BUT THE OTHER DRIVER DOES NOT YIELD. WHAT DO YOU DO? A. Ignore him and proceed as planned. He needs to learn the rules of the road. B. Let him pass. There is no point risking a crash to prove a point . O P 1. DEFENSIVE DRIVING TECHNIQUES

28. USE INDICATORS, LET OTHER DRIVERS KNOW WHAT YOU PLAN TO DO Early - at least 30mtr before you make a move After you’ve checked your mirrors to be sure that it’s safe to make your maneuvre Before you brake to slow down MIRROR – SIGNAL – MIRROR MANEUVRE 1. DEFENSIVE DRIVING TECHNIQUES

29. 1. Moving from a Stationary State An appropriate and safe observation before driving off really helps a lot in controlling the car. Moreover, the accuracy saves the vehicle from any severe damage or, a slight bend. Therefore, before moving, one must always check the view in right door mirror, followed by the rear reflector. Then, look for the right blind spot area, and next, again in the right mirror. If everything is clear, then drive away the car. 2. Speed Adjustment Before accelerating the speed of the vehicle, it is wise to check the side mirrors as there may be another vehicle trying to overtake you. Similarly, while slowing down the car, always confirm the speed of behind vehicle from the rear-view mirror. Otherwise, due to this minor negligence, the vehicle behind your car won’t get the time to react. 29 2. MIRROR USE

30. 3. Direction Change or, Overtaking Mirrors need to be checked before changing the lane or, trying to overtake the vehicle. In such cases, the blind spot and the appropriate reflectors must be accessed first, in order to ensure that there is no vehicle on the side. 4. Giving Signals Majorly confusion or, accidents occur when before signaling, the mirrors are not checked for the upcoming vehicle. Hence, it is equally important to check the side mirrors and make your decision accordingly for a turn. 5. Opening Car Doors It might not sound important but assess the side and rear view mirror in the congested area. As it not only prevents the vehicle from any damage but also the person who may be coming by any vehicle or on foot from behind. 30 2. MIRROR USE

31. 6. Safe Distance from another Vehicle Safety experts usually recommend checking the side mirrors while driving. The essential thing to look while driving a car is the distance of your vehicle from the others. So, those who wish for a safe and enjoyable ride must maintain a proper distance by using mirrors while driving. 7. Driving with Trailer Always watch the mirror, while pulling the trailer. Checking the rear and both the side view mirror is essential in this case, to avoid the hitting of the trailer’s wheel with another vehicle. 31 2. MIRROR USE

32. It is vital to make sure that nothing is concealed before changing lanes moving off or performing a manoeuvre such as pulling out of a parking space. People on foot or on bikes are easy to lose in the space behind a pillar. When driving towards a road junction it is wise to look further ahead and scan left to right as you continue to drive forward. That way you will see things through the windscreen before they become lost behind the pillars Check and adjust your mirrors and find your blind spots. Check your blind spots by turning your head to look over your shoulder before changing lanes, passing, turning or before opening your door when parked next to traffic. Signal when you want to move left or right. Check again to make sure the way is clear and steer gradually into the new lane, maintaining the same speed or gently increase it. Be alert to the fact that the driver next to you might not be aware of your presence - and rather increase or decrease your speed to avoid being in his blind spot. Stay out of other driver’s blind spots, especially large vehicles like trucks. 32 3. BLIND SPOT

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34. The total stopping distance of a vehicle is made up of 4 components: Human Perception Time Human Reaction Time Vehicle Reaction Time Vehicle Braking Capability Thinking Distance X Braking Distance STOPPING DISTANCE 4. FOLLOWING DISTANCE

35. 35 5. CELLPHONE PROCEDURE Get to know your cell phone and its features, such as speed dial and redial When available, use a hands-free device Position your cell phone within easy reach Suspend conversations during hazardous driving conditions or situations Do not take notes or look up phone numbers while driving Dial sensibly and assess the traffic. If possible, place calls when you are not moving or before pulling into traffic Do not engage in stressful or emotional conversations that may be distracting Use your cell phone to call for help Use your cell phone to help others in emergencies Call roadside assistance or a special cell non-emergency assistance number when necessary

36. CHAPTER 4 THE ENVIRONMENT Chauffeur Driving Training 36

37. 37 1. ROAD CONDITIONS DISTRACTIONS Using mobile phones whilst driving is a factor in many road accidents Never drive if you are emotionally upset - especially if you are angry Driving defensively means giving the task your full attention:

38. 38 1. ROAD CONDITIONS ALL drivers MUST comply with the safety rules at ALL times. Drivers who fail to comply WILL be dismissed from the Project. SHORT CUT ACCESS ROAD

39. 39 1. ROAD CONDITIONS RESTRICTIONS SEAT BELTS MUST BE WORN Drivers must wear the appropriate PPE All vehicle occupants must wear seat belts Maximum speed limit is 20kph

40. 40 1. ROAD CONDITIONS Transport of hazardous or flammable materials is NOT permitted RESTRICTIONS Overtaking is STRICTLY forbidden on this road

41. 41 1. ROAD CONDITIONS All loaded trucks must pass across the weigh bridge before entering the road. WEIGH BRIDGE

42. 42 BAD WEATHER Park off the road with hazards lights on until conditions improve If this is not possible slow down and listen for other traffic Use dipped headlights Keep to the right If you are caught in a sandstorm, fog or heavy rain and visibility is reduced: 2. WEATHER CONDITIONS

43. 43 NIGHT DRIVING When driving at night: Reduce speed while driving at night as visibility is reduced Make sure your windshield and all Glass areas are clean before setting off. Use dipped headlights while driving behind other vehicles and for oncoming vehicles 2. WEATHER CONDITIONS

44. 44 If your vehicle breaks down, place your warning triangle in the road behind your vehicle and immediately inform your supervisor Walk to the nearest security guard and advise him In the event of a fire if possible, without risk to yourself, extinguish the fire using the vehicle extinguisher. Immediately alert the security guards to contact the emergency services BREAK DOWN PROCEDURE

45. 45 If tired…

46. CHAPTER 5 D RIVER ETIQUETTE Chauffeur Driving Training 46

47. T he Uniform Professional chauffeurs wear crisp, clean uniforms, usually black, depending on the company they work for. Chauffeur uniform etiquette avoids any unusual colors, piping or tassels on the uniform that may detract attention from the passenger and onto the chauffeur. Colored ties, cummerbunds, handkerchiefs or any other uniform items are prohibited, according to business etiquette for professional drivers. "His uniform should not call attention to him, but should keep him properly in the background," 47

48. The Driving Chauffeurs focus on the safety of the passengers and the travel route. If a traffic jam causes a travel delay, the driver will not mention a problem, but will simply take another route. Professionals learn a variety of driving techniques to help them cope with road hazards and a variety of road surfaces for luxury vehicles. During their driving training, chauffeurs are trained to plan routes for the safety and comfort of the client. Chauffeurs practice quiet driving skills with a passenger in the vehicle. While they drive, drivers do not eat, drink or run personal errands. 48

49. T he Focus Professional drivers are focused continually on the passengers and are trained to ensure that all focus from surrounding individuals is also on the passengers. The chauffeur is so focused on his craft that he wants nothing between him and his duties. Except for driving in sunlight, for example, etiquette will not allow a chauffeur to wear sunglasses outside of the limousine. Sunglasses present a "psychological barrier between the chauffeur and his passenger", who states that "sunglasses present an aloof or a disinterested body language message." Eye contact presents a more positive etiquette practice. Etiquette does not call for chauffeurs to socialize or interact personally with other chauffeurs in a line up or with passengers. Chauffeurs do not shake hands, greet each other or greet passengers. 49

50. T he Prompt Luxury vehicle drivers do not partake in conversation, but they do offer their "road map guidance," by giving prompts to their passengers. After a wedding, for example, it is customary for the chauffeur to open the passenger door for the bride first. Once she is seated, the chauffeur may prompt her to remain seated while he opens the door for the groom. If the chauffeur notices that she is nervous, he may offer prompts, such as, "Take your time," states Fisk. The chauffeur may also suggest that she place her feet under her dress on the ground to prevent tripping. 50

51. CHAPTER 6 PERSONAL AND ETHICS Chauffeur Driving Training 51

52. CONFIDENTIALITY The confidentiality of a chauffeur driver is one important aspect of a reputable company. Passenger must have confidence that their conversations, routes, or conduct during their ride will remain confidential. Why We Need Confidentiality from A Chauffeur Driver? It helps build relationships between the passenger and the company, thus guaranteeing future bookings while building a clientele. When customers don’t feel like they can trust the chauffeurs or the entire company, it's clear enough they'll not be using the services of that company. Another major aspect to consider is providing a level of privacy for grouping of friends, non-corporate clients, families and VIPs. Irrespective of their social status, people need to have the same rights of confidentiality and should be equally valued by a chauffeur company. 52

53. ETHICS Dress the part Don’t be a road hog – or a road pig The driver should refrain from drinking—as should the passengers Chauffeurs must be polite to their passengers Use the horn sparingly Make sure your car isn’t emitting nasty smells or smoke Show care and compassion in the event of an accident—even if it’s not your fault 53

54. ETHICS Extend your compassion to injured animals Be punctual Keep chatter to a minimum Have a map and handwritten directions handy Maintain good posture while driving 54

55. DRESS CODE ! All male Chauffeurs are expected to wear a full suit, shirt, and tie at all times consisting of: A black, navy blue, or dark grey single- coloured suit - this must look clean and pressed. A plain black, navy blue, or dark grey tie, that is neatly tied and tightened to your collar. A white long-sleeve plain shirt — clean, ironed, tucked in, and buttoned up. Classic black Oxford or Derby shoes with laces — clean and polished. 55

56. DRESS CODE ! All Female chauffeurs are expected to wear: A black, navy blue, or dark grey single- coloured trouser suit - this must look clean and pressed. A white long-sleeved shirt- clean, ironed and tucked in. Classic black Oxford shoes or leather court shoes (not patent) - clean and polished. In cold conditions, chauffeurs may meet their passengers in a long overcoat, single- coloured black, dark grey, or navy blue. No pattern and no hood. The material should be woolen/wool/mix. However, this needs to be placed in the boot before the journey begins. There should be no other items of clothing, and no accessories or jewellery . 56

57. PERSONAL HYGIENE All chauffeurs are expected to: Have a clean, tidy haircut. For female chauffeurs with long hair, this should be tied back. Have clean hands and nails. Not smoking prior to collecting a passenger. This includes e-cigarettes. Always use deodorant. Male chauffeurs are expected to be clean-shaven, or with a well-groomed mustache and beard (exemptions may apply when mandated by faith). 57

58. CHAPTER 7 CAR CARE Chauffeur Driving Training 58

59. Tire rotations and inspections In order to be a good driver, you need tires that you can depend on. This means they need to be filled to the proper PSI and have enough traction to sufficiently grip the road, even in slick conditions like rain, ice, or snow. You also want them to be in good physical condition so you’re not prone to a blowout. 59

60. Brake Services ALWAYS want to be able to bring your car to a safe and efficient stop (whether you’re trying to improve your defensive driver skills or not). That’s why it’s so important to schedule routine brake service 60

61. General Vehicle Maintenance 61

62. MIND on the DRIVE HANDS on the WHEEL EYES on the ROAD 62