Classifying-Organizational-Conflict BBA course

Classifying-Organizational-Conflict BBA course

1. Classifying
Organizational
Conflict
Organizational conflict can be classified based on sources or
organizational levels. Understanding different types of conflict is
crucial for effective management and resolution in the workplace.

2. Substantive Conflict
1
Task-Related
Disagreements about
business issues, policies, and
procedures.
2
Intellectual Opposition
Evaluating ideas based on
evidence, logic, and critical
thinking.
3
Problem-Solving
Essential step in finding
solutions through
constructive disagreement.

3. Affective Conflict
Emotional Incompatibility
Occurs when emotions and feelings regarding issues are
incompatible.
Personal Attacks
Involves criticisms leading to hostility, distrust, and cynicism.
Interpersonal Clashes
Characterized by anger, frustration, and other negative feelings.

4. Process Conflict
1
Task Performance
Disagreements on how different tasks should
be performed.
2
Responsibility Assignment
Conflicts over who is responsible for
completing specific tasks.
3
Delegation Issues
Disputes regarding the delegation of duties and
responsibilities.
4
Deadline Disagreements
Conflicts arising from disagreements over
project timelines.

5. Transforming and Masquerading Conflicts
Transforming Conflict
Substantive conflict degenerates into affective
conflict. Business disagreements drift to emotional
conflicts.
Masquerading Conflict
Emotional conflicts disguised as substantive conflicts.
Personal issues hidden behind task-related criticisms.

6. Goal Conflict
Team Decision Disagreements
Conflicts over decisions made by team members.
Multiple Task Priorities
Conflicts when employees must prioritize multiple
tasks.
Additional Assignments
Conflicts arising from extra tasks assigned to
employees.

7. Conflict of Interest and
Values
Conflict of Interest Incompatible activities with
assigned roles
Conflict of Values Disagreements on
ideologies or values
Example Pro-life vs. pro-choice
groups on abortion

8. Other Conflict Types
Structural Conflict
Caused by organizational
differentiation between groups and
levels.
Realistic vs. Nonrealistic
Rational content disagreements vs.
tension-releasing conflicts.
Retributive Conflict
Drawn-out conflicts to punish opponents.
Misattributed Conflict
Incorrect assignment of causes to
conflicts.