Communication in nursing Nursing Communication

Nursing Communication. Nursing CommunicationNursing CommunicationNursing CommunicationNursing CommunicationNursing CommunicationNursing CommunicationNursing Communication

1. COMMUNICATION

2. Communication
The sending and receiving of a
message.

3. Aspects of Communication (i)
Sender - the one who conveys the
message to another person.
Message - the thought, idea, or emotion
conveyed.
Channel - how the message is sent.

4. Aspects of Communication (ii)
Receiver - physiological/ psychological
components.
Feedback - the receiver’s response to
the sender.
Influences - Culture, education,
emotions and other factors involved.

5. Methods of Communication
Verbal - Speaking, Listening, Writing,
Reading.
Nonverbal - Gestures, Facial
Expressions, Posture and Gait, Tone of
Voice, Touch, Eye Contact, Body
Position, Physical Appearance.

6. Influences on Communication
Age
Education
Emotions
Culture
Language
Attention
Surroundings

7. Congruency of Messages
Verbal and nonverbal communication
must be congruent, or in agreement.

8. Listening and Observing
Listening and observing are two of the
most valuable skills a nurse can have.
These two skills are used to gather the
subjective and objective data for the
nursing assessment.

9. Active Listening
The process of hearing spoken words
and noting nonverbal behavior.
Active listening takes energy and
concentration.

10. Therapeutic Communication
Sometimes called effective
communication, it is purposeful and
goal-oriented, creating a beneficial
outcome for the client.

11. Goals of
Therapeutic Communication
To obtain or provide information
To develop trust
To show caring
To explore feelings

12. Enhancing Communication
Self-Disclosure.
Caring.
Genuineness.
Warmth.
Active Listening.
Empathy (the capacity to understand another’s
feelings).
Acceptance and respect.

13. Communication Techniques
Clarifying/validating.
Asking open questions.
Using indirect statements.
Reflecting.
Paraphrasing.
Summarizing.
Focusing.
Silence.

14. Barriers Communication
Some barriers include:
Closed questions.
False reassurance.
Judgmental responses.
Defensive reflex.
Agreeing/Disagreeing or Approving/ Disapproving.
Giving advice.
Requesting an explanation.
Changing the subject.

15. Nurse-Client Communication
Almost every nurse-client interaction
should involve therapeutic
communication.
Nurse-client communication is
influenced by both the nurse and the
client.

16. Three Phases of
Nurse-Client Communication
Introduction: Fairly short; expectations clarified;
mutual goals set
Working: Major portion of the interaction; used to
accomplish goals outlined in introduction; feedback
from client essential.
Termination: Nurse asks if client has questions;
summarizing the topic is another way to indicate
closure.

17. Determinant Factors in
Communication
A nurse’s communication is affected by:
Past Experience
State of Health
Home Situation
Workload
Staff Relations
Self-Awareness

18. Determinant Factors in
Communication
A client’s communication is affected by:
Social Factors
Religion
Family Situation
Level of Consciousness
Stage of Illness
Visual, Hearing and Speech Ability
Language Proficiency