Communication Skills 26 August 2023.pptx

This presentation is about communication skills

1. Communication Skills By: Sami Bukhsh Life Coach, Trainer and ELT August 26, 2023

2. After attending the session, the participants will be able to: Objectives Understand communication as a two-way process. Understand and eliminate the barriers of communication. Use 7-38-55 rule in communication. Use active listening techniques. Use GROW model to communicate effectively.

3. Friend Spouse Classmate Colleague Roles and Values What do you value in a: Give the number one quality that you look for in these people

4. The meaning of your communication is the response you get. Understanding Communication as a two-way process. Gregory Bateson

5. Barriers of Communication

6. Barriers of Communication Language Barriers Badly expressed message Symbols with different meanings Faulty translations Unclarified assumptions Technical Jargons

7. Barriers of Communication Anger Jealousy Pride Anxiety Emotional Barriers

8. Barriers of Communication Physical Barriers Distance Noise Time or time zones Environment Technical errors

9. Barriers of Communication Personal Barriers Lack of knowledge Lack of confidence Lack of vocabulary Lack of active listening Unwillingness to talk Fear of something

10. Clarity of Thought Asking Questions Methods to Break the Barriers of Communication The idea or message should be clear in your mind before you try to convey it. If it is not clear to you, it is not going to be clear to the listener either. Understanding audience The speaker must communicate according to the level or ability of the listener. Instead of assuming that the listener has received our message correctly, the speaker should ask questions to ensure it.

11. Active Listening Use simple language Methods to Break the Barriers of Communication When you are a receiver of a message, be a good listener so the speaker can convey his or her message easily. Be concise When speaking, try to speak to the point. This way, you can convey your message without causing difficulties. Do not use difficult words when you are communicating. The purpose of your communication is to convey your message.

12. Words, Voice, Tone and Body Language Communication – the three elements 7% of words 38% of voice and tone 55% of body language 7 – 38 – 55 Rule Albert Mehrabian Professor

13. Active Listening with intent for understanding

14. Trust Rapport Engagement Exploration Value The magic of Active Listening

15. 1. Summarizing to signal and check viewpoint 2. Understanding and offering to expand 3. Providing space to talk without interruption 4. Eye contact – complete focus on the person. 5. Reflecting back to demonstrate listening. Signs of Active listening

16. GROW MODEL

17. GOAL 1. What is the purpose of this discussion? 2. What problem do you want to solve? 3. Why do you want to solve this issue?

18. Reality 1. What have you done to solve this problem so far? 2. Who can help you in solving this issue? 3. What has helped you in this regard?

19. Options 1. What can you do to solve the problem? 2. Can you think about some more ways? 3. What are some other ways?

20. Will 1. What will you do first? 2. What will you avoid? 3. Will you solve this problem in two days?

21. Body Language Hand gestures Are your hand gestures giving the same message as your words? Facial Expressions Are your facial expressions helping your verbal message? Eye Contact Is your eye contact maintained enough?

22. Mirror Exercise Stand up before the mirror. Practice communication skills Maintain eye contact. Modelling Find someone with better communication skills. Start observing them. Model their qualities. 2 Tips, No cost Techniques to Improve! The best way to improve your communication is to learn it with a professional. However, there are a few common techniques that you can try.

23. Questions

24. Thank You