Communication Skills - Body Language.pptx

Communication Skills - Body Language.pptx

1. Effective Communication Skill “Body Language” Self Learning Training Module Releasing Month: Oct’22

2. Index Sr. No. Content Page No. 1. Do You Know ? 3 2. What is Communication? 4 3. Types of Communication 5 4. Why is Body Language Important? 6 5. Importance of Non - Verbal Communication 7 6. Facial Expressions 8 7. Gestures & Postures & How to Read 9-12 8. Space Relationship - Proxemics 13 9. Essential Of Communication – Do’s 14 10. Essential Of Communication – Don'ts 15

3. What does your sitting style or your voice tone say? What message do you send when you cross your arms? Mastering body language can have an effect not only on career , presentations and social occasions , but also on your brain ! Through this presentation we are going to understand how to get the most out of your body language or even how to be able to ‘read’ another person’s postures and gestures; an amazing skill everyone wishes to have! Benefits of this program : You shall be able to communicate & understands others effectively. You will be able to groom your personality. You will able to Improve your presence. Do You Know?

4. What is Communication ? Communication is a Process of Exchanging Information Ideas Thoughts Feelings Emotions Speech Signals Writing Behavior Appearance Through

5. 4 Types Of Communication Spoken or Verbal Non Verbal or Body Language Written Visualization Types Of Communication

6. Why is Body Language Important ? 93% Communication is Non verbal Definition : Body language is a form of non-verbal communication. It is our posture, the gestures and the moves we make that send signals that speak louder then words. Body language alone comprises of 55% of total communication whereas spoken words comprise of 7% and tone of voice comprise 38%. How to improve body language at workplace Interestingly, body language is not a non-learned neurobehavioral; people can improve it. Here are tips to help you develop your body language when at workplace and your life in general. Dr. Mehrabian’s 7-38-55 rule

7. Importance of Non- Verbal Communication Source :   The Importance of Effective Communication , Edward G. Wertheim, Ph.D. 1 3 2 4 5 Non-verbal communication can play 5 roles :

8. 1. Facial Expressions Specific regions of the face such as the   eyes  and the  mouth  are particularly relevant for the decoding of emotional expressions. We have 80 muscles in the face that can create more then 7000 facial expression . There are six universal facial expressions:- Key Points to Remember Eyes : Narrowing our eyes usually shows unhappiness or repulsion. Glaring is showing that someone is  upset . Losing eye contact with the person we are speaking to means we are not paying attention. On the other hand, being able to hold eye contact with someone means we have confidence. Blinking can mean that we have something to hide. Looking down can be a sign of submission and respect, while it also exhibits modesty. Mouth: Smiling indicates pleasure and laughter shows greater pleasure & happiness and is a relatively brief affair. Not smiling can mean fear of reprisal. It can also indicate repressed Biting our lips or an item such as a pen or pencil indicates stress and anxiety. Tightening our lips might be an indicator of disapproval or distrust. 6 Universal Expression ANGER DISGUST FEAR JOY SADNESS SURPRISE

9. 2. Gestures & Postures Posture and gesture are both major elements in nonverbal communication. Both gestures and postures are capable of indicating a person’s emotions and attitudes. Gestures P ostures Poor Posture Thumbs Up – Good Luck Waiving of Hand – Bye or Draw attention Shaking Hand- display friendship Good Posture

10. 1 2 3 4 5 6 7 How to Read Body Gestures & Postures

11. Arms Crossed in front of the chest Biting Of Nails Hand on Cheek Finger Tapping or Drumming Stroking the Chin or Beard Rubbing of the Hand How to Read Body Gestures & Postures One is being defensive & may also show disagreement with opinions and actions of other people with whom you are communicating. Nervousness , Stress, or Insecurity . Many people bite nails without realizing they have the habit. One is lost in thought, may be considering something. When your hand is on your cheek & your brows are furrowed you have be in deep concentration. This action demonstrates that one is growing tired or impatient while waiting This communicates that one is in deep thought. This action is often done unintentionally when one is trying to come up with some decision. This may show that the hands are cold, which may mean that one I excited about something , or waiting eagerly. 08 13 12 11 10 09

12. How to Read Body Gestures & Postures

13. 3. Space Relationship- Proxemics It is the study of physical distance and its influence on human interactions. The amount of space existing between people when communicating can reveal the nature of the relationship. There are four distinct zones in which most people operate. They are as follows: Intimate Space : This distance is commonly used between people who are close, such as partners, family members and closest friends. Based on context, other people closing on our intimate space can be comforting, frightening or even annoying. Personal Space : Reserved for friends, family and close acquaintances. In this zone, people enjoy having close individuals around by interacting with them and subtle touches are considered normal or friendly. Social Space : Most strangers start off in this distance, and it’s often used during formal business and social events. Many people who you first meet might be in this distance. Public distance : It is commonly seen between strangers at shopping malls, airports, wide public streets, and large events. Intimate Space Less then 1.5 ft Personal Space 1.5ft to 4 ft Social Space 4 ft to 12 ft Public Space 12 ft to 25 ft

14. Speak clearly & audibly. Always think ahead what you are going to say. While listening always make notes of important points. . Increase your knowledge on all subjects required to speak. Always pay undivided attention to the speaker while listening. Use simple words & phrases that are understand by everybody In case of interruption, always do a little recap of what has been already said. Always ask for clarification if you have failed to grasp other’s point of view. Essential Of Communication – Do’s 1 2 3 4 5 6 7 8

15. Do not interrupt the speaker. Do not speak too fast or too slow. Do not assume that everybody understands you. Do not instantly react mutter something in anger. Do not speak in inaudible surroundings , as you won’t be heard. Do not jump to the conclusion that you have understood everything. Do not use technical terms & terminologies not understood by majority of people While listening do not glance here & there as it might distract the speaker. Essential Of Communication – Don’ts 1 2 3 4 5 6 7 8

16. What one thing you would like to implement ? Next Self Learning Module : Email Writing Thanks !