Communication skills PowerPoint presentation

Why do we need to Communicate? there are also mention ways to improve these skills.

1. Why do we need to Communicate ?

2. Needs Of Communication: Physical Needs Identity Needs Social Needs Practical Goals

3. What are Communication Skills?

4. Communication Skills: Communication skills are the abilities, you use when giving and receiving different kinds of information in an effective and efficient manner. 

5. Voice Modulation: Pitch Pace Pause

6. Types of Communication Skills There are two types of Communication: Verbal Non-Verbal

7. Verbal Communication: Verbal communication is about language, both written and spoken. In general, verbal communication refers to our use of words.

8. Non-Verbal Communication Nonverbal communication is the transfer of information through the use of body language including eye contact, facial expressions, gestures and more.

9. Activity : Draw & Guess

10. Verbal & Non-Verbal Communication

11. Communication Styles Passive :  Passive communicators are quieter and don’t always express their true feelings. They can act indifferent or agreeable, depending on the situation, in order to keep the peace and not rock the boat. Aggressive :  Aggressive communicators are the opposite of passive communicators, and often express their emotions freely without any consideration for others. They can be intimidating or abusive in their interactions with others. Passive-aggressive :  Passive-aggressive communicators strive to appear aloof, even when they are actually upset or annoyed. It is subtly evident that they are angry, but because they tend to avoid confrontation, it can be unclear what they are truly thinking. Assertive :  Assertive communicators are considerate and express themselves in a clear and direct manner. They are respectful in their interactions with others. 

12. Active Listening  is designed to encourage respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting her down. Be candid, open and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think they would want to be treated.

13. Body Language is the range of non-verbal signals that you use to communicate your feelings and intentions. These include your posture, facial expressions, and hand gestures. Your ability to understand and interpret body language can help you to pick up on unspoken issues or negative feelings in others.

14. Some Body Languages

15. Awareness of other’s Emotions

16. Encouraging Talk Silence  is a good approach to use to encourage a person to talk more when your verbal attempts are not working. When you are skillful, silence can convey concern and interest on your part. It can encourage the person you're talking with to talk, to go beyond yes or no answers, and it can also keep you from having to take sides in a conflict.

17. Maintain a Positive Attitude & a Smile

18. Points to be considered during Communication Empathize Respect Limitations

19. Communication Skills: Active Listening Body Language Awareness of Communication Styles Awareness of other’s Emotions Encouraging Talk Maintain Positive Attitude & a Smile Confidential Talk Empathize/Respect/Limitations

20. Do’s & Don’t s Be Specific Modulate your voice levels Don’t Interrupt Listen to others Make Eye Contact Be Courteous Give time to speak Talk Appropriate Don’t go mad over Criticism