Communication skills question bank BPHARM 1st semester.pdf

This document contains questions for Communication skills module. It's mainly for BPharm students who are in their 1st semester.

1. COMMUNICATION SKILLS QUESTION BANK

UNIT 1- COMMUNICATION SKILLS , BARRIERS TO
COMMUNICATION, PERSPECTIVES IN COMMUNICATION
LONG ESSAY QUESTIONS – 10 MARKS
1. What are the stages of the communication process? Explain the four main
formal communication skills namely listening, speaking, reading and writing.
2. With the help of a diagram, explain the main stages of the communication
process [3]. Explain in details the four main communication skills [4]. How do
people communicate effectively in a pharmacy? [3].
3. What is meant by barriers to communication? [2]. “Physiological barriers differ
from physical barriers to communication” discuss [4]. How can culture and
language barriers affect your job as a pharmacist? [4].
4. Explain briefly the various types of barriers that prevent effective
communication in organisations.
SHORT ESSAY QUESTIONS – 5 MARKS
1. Briefly explain the main elements of communication.
2. Define horizontal flow of communication. Provide examples.
3. What is formal communication in the pharmaceutical industry? Briefly explain
the three types of formal communication flows.
4. Stressing on their advantages and disadvantages, compare and contrast
horizontal and diagonal communication in pharmacy.
5. What are interpersonal barriers? How do they affect effective communication?
6. What are the guidelines for overcoming communication barriers? Discuss
some strategies that you may use to eliminate communication barriers.
7. Enumerate the advantages and disadvantages of formal communication.
8. What is informal communication? Mention its merits and demerits.
9. What do you understand by perspective in communication? What are the
components of perception?

2. UNIT 2 – ELEMENTS OF COMMUNICATION AND COMMUNICATION
STYLES
LONG ESSAY QUESTIONS – 10 MARKS
1. What is communication style matrix? Briefly discuss the various forms of
communication style matrix, namely systematic, direct, spirited and
considerate styles.

SHORT ESSAY QUESTIONS – 5 MARKS
2. Why gestures are important in non-verbal system?
3. Why there should be compatibility between verbal communication and
nonverbal gestures?
4. What is technical communication? What are the advantages and
disadvantages of oral communication?
5. What is verbal communication? List the characteristics and types of verbal
communication.

SHORT NOTES QUESTIONS – 2 MARKS
1. Give two examples of verbal communication.
2. Give two examples of non-verbal communication.
3. Give two disadvantages of visual communication.
4. Explain the terms kinesics and paralanguage.

3. UNIT 3 – BASIC LISTENING SKILLS AND EFFECTIVE WRITTEN
COMMUNICATION
LONG ESSAY QUESTIONS – 10 MARKS
1. “We have two ears and one mouth so that we can listen twice as much as we
speak.” – Elaborate the statement in the context of the importance of listening
skills in personal as well as professional life.

SHORT ESSAY QUESTIONS – 5 MARKS
2. Explain the strategies for effective listening.
3. Distinguish between effective and ineffective listening.
4. What is listening comprehension?
5. With explanations, what are the various forms of written communication used
internally and externally?
6. Enumerate the advantages and disadvantages of formal communication.
7. Explain the organisation of effective written communication (AIDA).
8. What is formal communication in the pharmaceutical industry? Briefly explain
the three types of formal communication flows.
9. Discuss the different types of listening.
10. What is informal communication? Mention its merits and demerits.
11. Explain the organisation of a message.
12. Why is it important to know and analyse your audience?
SHORT NOTES QUESTIONS – 2 MARKS
1. Give two advantages of written communication.
2. Enumerate two advantages of effective listening.
3. Distinguish between active and passive listening process.
4. Mention and briefly explain two guidelines for writing a subject line.
5. What are the benefits of putting main points first?

4. UNIT 4 – INTERVIEW SKILLS ANND GIVING PRESENTATIONS
SHORT ESSAY QUESTIONS – 5 MARKS
1. What is an interview?
2. What are the purposes and objectives of interviews?
3. Discuss the different types of interviews and mention one situation where
each is appropriate.
4. What is a presentation? What are the various forms of presentation?
5. Briefly discuss the types and importance of visual aids in presentation.
SHORT NOTES QUESTIONS – 2 MARKS
1. Why is it essential to control stage fear in presentation?

UNIT 5 – GROUP DISCUSSION
SHORT ESSAY QUESTIONS – 5 MARKS
1. What are the DO’S and DON’TS to make in a successful group discussion?
2. Explain the roles of a moderator in group discussion?
3. Discuss a few body language signals and their intended meaning as used in
group discussion.
4. What are the different forms of group discussion? Give a short description of
each.
SHORT NOTES QUESTIONS - 2 MARKS
1. What skills are judged in group discussion?
2. What is persuasiveness as used in group discussion?
3. How motivation and team management skills help in group discussion?