In this ,, concept of conflict, nd what are the levels and their sources
Size: 1005.87 KB
Language: en
Added: Feb 26, 2021
Slides: 8 pages
Slide Content
Conflict Levels of conflict, sources of conflict Kulsoomidrisi
Conflict Conflict is a state of opposition between persons or groups or organizations. It is a disagreement between people that may be the result of different
Ideas
Perception Preferences
Beliefs
Values
Goals
Levels of Conflict Individual level Group level Organisational level
Individual level ⭐INTER PERSONAL CONFLICT - between two or more people - difference in views about what should be done - efforts to get more resources - difference in orientation to work and time in different part of an organization ⭐INTRA PERSONAL CONFLICT - occurs within an organization - threat to a person’s values - feeling of unfair treatment
Group level ⭐INTER GROUP CONFLICT - between two or more groups ⭐INTRA GROUP CONFLICT - conflict among members of a group
- early stages of group development - ways of doing tasks or reaching group’s goals
Organizational level ⭐INTER ORGANIZATION CONFLICT - between two or more organizations - examples _ suppliers and distributers ⭐INTRA ORGANIZATION CONFLICT - conflict that occurs within an organization - can occur along the vertical and horizontal dimensions of the organization VERTICAL CONFLICT: between managers and subordinates
HORIZONTAL CONFLICT : between departments and work groups
Causes of conflict 👉 COMMUNICATION
👉 STRUCTURE
👉 PERSONAL VARIABLES
- misunderstanding - personality clashes - lack of cooperation - differences of methods & style - value or goal differences
- low performance