Conflict resolution

soft skill :conflict resolution
1.what is conflict?
2.causes of conflict
3.types of conflict
4.types of organisational conflict
5.result of conflict
6.what is conflict resolution?
7.conflict resolution skill
competing
compromising
collaborating
avoiding
accommodating
8.conflict resolution song
9.references
10.thank you

1. MSC CLINICAL RESEARCH 2020-2022- (SEM-2) PRESENTED BY: - HETA DESAI (ROLL NO. - 3) - AVANI PANSURIYA (ROLL NO. - 10) 8-Jun-21 1 CLINICAL RESEARCH PROGRAMS

2. WHAT IS CONFLICT ?? Conflict is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. When individuals do not agree to each other’s opinions, a conflict arises. 8-Jun-21 2 CLINICAL RESEARCH PROGRAMS

3. CAUSES OF CONFLICT 8-Jun-21 3 CLINICAL RESEARCH PROGRAMS

4. TYPES OF CONFLICT 8-Jun-21 4 CLINICAL RESEARCH PROGRAMS

5. ORGANIZATIONAL CONFLICT  Organizational Conflict / Workplace conflict : The state of disagreement or misunderstanding, resulting from the actual or perceived dissent of needs, beliefs, resources and relationship between the members of the organization. 8-Jun-21 5 CLINICAL RESEARCH PROGRAMS

6. TYPES OF ORGANIZATIONAL CONFLICT Relationship Conflict : The conflict arising out of interpersonal tension among employees, which is concerned with the relationship intrinsically, not the project at hand. Task Conflict : When there is a discord, among members regarding nature of work to be performed is task conflict Process Conflict : Clashes among the team members due to the difference in opinions, on how work should be completed, is called process conflict. 8-Jun-21 6 CLINICAL RESEARCH PROGRAMS

7. RESULT OF CONFLICTS 8-Jun-21 7 CLINICAL RESEARCH PROGRAMS

8. WHAT IS CONFLICT RESOLUTION ? Conflict resolution can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute. 8-Jun-21 8 CLINICAL RESEARCH PROGRAMS

9. CONFLICT RESOLUTION SKILLS COMPETING COMPROMISING COLLABORATING AVOIDING ACCOMMODATING 8-Jun-21 9 CLINICAL RESEARCH PROGRAMS

10. COMPETING An uncooperative, overly assertive method used by people who insist on winning the dispute at all costs. Not often identified as bringing satisfactory resolutions, as it doesn’t allow for collaborative problem-solving. 2. COMPROMISING Compromising seeks a mutual agreement to settle a dispute. Both parties willingly forfeit some of their conditions in the interest of reaching an agreement. This can be a quick way to resolve a conflict without it becoming a bigger issue. Can also be used as a temporary method to avoid conflict. 8-Jun-21 10 CLINICAL RESEARCH PROGRAMS

11. 3. COLLABORATING ( win/win situation ) The most effective but most difficult way of managing differences. It requires trust and commitment on all sides to reach a resolution by getting to the heart of the problem. Collaboration is most appropriate: When all parties are willing to investigate alternative solutions together that they may not necessarily have thought of on their own. When trying to get to the source of problems that have continued for a long time. When parties from different backgrounds and experiences are involved. 8-Jun-21 11 CLINICAL RESEARCH PROGRAMS

12. 4. ACCOMODATING Also known as smoothing Involves one party accepting something reluctantly without protest, giving the opposing party exactly what it needs to resolve the problem. 5. AVOIDING Simply ignoring the fact that may result in conflict. Get Yourself Scored by attending this questionnaires https :// psychotests.com/test/conflict-mode 8-Jun-21 12 CLINICAL RESEARCH PROGRAMS

13. CONFLICT RESOLUTION SONG 8-Jun-21 13 CLINICAL RESEARCH PROGRAMS

14. REFERENCES https://www.indeed.com/career-advice/career-development/conflict-resolution-strategies https://www.valamis.com/hub/conflict-management-styles https://brooklynns0.home.blog/2018/10/15/the-how-to-for-collaboration-with-coworkers-featuring-why-and-how/ https://www.shutterstock.com/image-vector/vector-illustration-avoiding-style-conflict-resolution-1598415517 https://www.pon.harvard.edu/daily/conflict-resolution/what-is-conflict-resolution-and-how-does-it-work/ https://www.youtube.com/watch?v=tohexVKfoXg 8-Jun-21 14 CLINICAL RESEARCH PROGRAMS

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