Crash Course - Communication Skills (1 week)

Communication skills are essential for effective interaction in both personal and professional contexts.They encompass verbal and non-verbal elements, including listening, speaking clearly, body language, and emotional intelligence. Strong communication fosters understanding, collaboration, and conflict resolution.

This course will help students to enhance their communication skills.

1. Communication Skills Dr. Yesha Bhatt Assistant Professor, Kaushalya – The Skill University

2. Contents of the Course Day - 1 Basic rules about communicating - Greetings, self-introduction, start and end conversation Day - 2 Use of correct pronunciation - Phonetics Day - 3 English Idioms - Practice Day - 4 Speak with your heart - Body language and verbal tricks Day - 5 Presentation skills Day - 6 Read - Write - Speak - Flashcards Day - 7 Presentations practical - Tasks Day - 8 Communication Practical - Tasks

3. Day - 1 Exchanging emotions and ideas Expressing feelings and thoughts Conversing with an individual or group What is Communicating? Verbal communication Non-verbal communication Visual communication Listening and responding Questioning and answering Types of Communication

4. Speaking Situations: Greetings J: Good morning, K! How are you today? K: Good morning, J. I’m doing well, thank you. How about you? J: I’m great, thanks. Did you have a good weekend? K: Yes, it was relaxing. Ready to tackle the week ahead. How about you? J: Same here. Let’s catch up later about the new project. Examples of content

5. Examples of content Speaking Situations: Introduction - classroom A. Hello. B. Hello, Good afternoon. A. Good afternoon. Are you the new student? What is your name? B. Yes, I’m the new student, B. C. Oh, that’s great! Welcome, B! Which class are you joining? B. Thank you! I’m joining the science class. A. That’s wonderful! Science is a lot of fun. Do you have any particular interests? B. I really enjoy biology and chemistry. C. Perfect! Our science teacher, Mr. Smith, is amazing. You’ll love his classes. B. I’m looking forward to it. By the way, do you know where the science lab is? A. Yes, it’s on the second floor. I can show you the way. B. That would be awesome. Thank you so much!

6. Situations: Greetings - office F. Good morning! G. Good morning! How are you today? F. I’m doing well, thanks. And you? G. I’m good, thank you. Are you the new employee? F. Yes, I am. My name is F. G. Welcome to the team, F! I’m G. F. Nice to meet you, G. What do you do here? G. I’m in the marketing department. What about you? F. I’ll be working in the sales department. G. That’s great! Our departments work closely together. If you need any help, feel free to ask. F. I appreciate that. Thank you, G! Examples of content

7. Examples of content Situations: Telephonic conversation S: Good morning, T speaking. How can I help you today? U: Good morning, S. This is U from XYZ Company. I wanted to discuss our upcoming meeting. S: Of course, U. Let me pull up our notes. How can I assist you? U: I wanted to confirm the agenda and make sure we're aligned on the key points. S: Absolutely. We have the meeting scheduled for this Thursday at 10 AM. The main topics are the project timeline, budget allocation, and deliverables. Does that align with your expectations? U: Yes, that sounds right. I also wanted to add a discussion about potential risks and mitigation strategies. S: Noted. I’ll add that to the agenda.

8. Examples of content Situations: Self- Introduction - In class - Basic H ello, My name is Amit, and I am currently in my third year of pursuing a Bachelor of Computer Applications (BCA) degree. I am proud to share that I completed my second year with first-class, reflecting my dedication and commitment to my academic growth. Outside of my studies, I have a passion for swimming and singing, activities that bring me great joy and allow me to maintain a balanced lifestyle. These hobbies not only help me stay active and creative but also contribute to my personal development. Thank you for taking the time to get to know a little about me.

9. Examples of content Situations: Self- Introduction - In an Interview H ello, My name is Amit, and I have recently completed my Bachelor of Computer Applications (BCA) degree, achieving first-class honors in my third year. Throughout my academic journey, I have maintained a strong commitment to excellence, consistently performing at a high level. I have developed a keen interest in coding, particularly in languages such as Python, Java, and C++. I enjoy tackling complex problems and creating efficient, innovative solutions through programming. Beyond my academic achievements, I am passionate about swimming and singing, which have helped me develop discipline, determination, and a balanced approach to life. These activities have also honed my teamwork and time-management skills. I am excited about the opportunity to bring my skills and dedication to your esteemed organization. Thank you for considering my application.

10. Examples of content Situations: Self- Introduction - In the company H ello everyone, My name is Amit, and I have recently joined this company. I am thrilled to be a part of this esteemed team and look forward to working with all of you. I hold a Bachelor of Computer Applications (BCA) degree, having completed my third year with first-class. My academic journey has been marked by a strong commitment to excellence and a keen interest in coding, particularly in languages such as Python, Java, and C++. I enjoy solving complex problems and creating efficient, innovative solutions through programming. Outside of work, I am passionate about swimming and singing. These hobbies have taught me discipline, determination, and how to maintain a balanced lifestyle. They have also helped me develop strong teamwork and time-management skills, which I believe will be valuable in my role here. I am excited to contribute to the team and to learn and grow alongside such talented colleagues. Thank you for welcoming me to XYZ internationals. I look forward to getting to know each of you and working together.

11. To start a conversation… Hello everyone , I'm thrilled to be here! Hi team , I'm excited to join this amazing group! Greetings , colleagues! I'm looking forward to working with you all. Hey everyone , it's great to meet you! I'm Amit. Hello , fantastic team! I'm eager to dive in and contribute. Hi there , I’m Amit, and I’m pumped to be part of this company. Hi all , I’m excited to embark on this journey with you. Hello team , I’m enthusiastic about joining and collaborating with such talented individuals. Hi everyone , I’m really looking forward to being a part of this dynamic team. Hey team , I’m Amit, and I can’t wait to get started and make an impact together.

12. To end a conversation… Looking forward to an amazing journey together! Can't wait to achieve great things with this team! Excited for all the collaborations ahead! Ready to dive in and make a difference! Here’s to a fantastic adventure ahead! Eager to learn and grow with you all! Cheers to our future successes! Feel free to reach out anytime—let’s connect! Thanks for the warm welcome—let’s make great things happen!

13. Examples of content Amit: Hello! I'm Amit, and I'm thrilled to be here. I wanted to ask about the HR manual and if it's possible to get a hardcopy. HR: Hi Amit! Welcome to the team. We're excited to have you on board. Yes, the HR manual is available. We typically provide a digital version, but I can arrange a hard-copy for you if needed. Amit: That would be fantastic, thank you! Having a hard copy will be really helpful. I'm eager to dive in and make sure I understand all the guidelines. HR: No problem at all. I'll have it ready for you by tomorrow. Is there anything else you need to get settled in? Amit: That's perfect, thank you! I'm ready to dive in and make a difference. Looking forward to achieving great things with this team! HR: We're glad to hear that, Amit. Cheers to your new journey here at this company. Feel free to reach out anytime if you have more questions. Amit: Thanks for the warm welcome and all your help. Let's create something incredible together!

14. Examples of content Amit : Hey, Amit here. I'm eager to clarify something about the project. Mind if we chat? Team Leader : Hey Amit! Sure thing, shoot. Amit : Great! I'm a bit unsure about the role of integration phase in our timeline. Can you shed some light on that? Team Leader : Absolutely, let's clear that up. The integration phase is crucial. Let's sync up later today to discuss it in detail. Amit : Perfect, thanks! I want to ensure I'm on the same page with the team's vision. Team Leader : Appreciate your commitment, Amit. Looking forward to our discussion. Reach out if you need anything in the meantime. Amit : Will do, thanks! Let's aim for success together.

15. Tasks Greetings Two friends - Morning Two Colleagues - Evening Four friends at office - Morning Three friends at cafe - afternoon tea Two players at badminton court - late evening 2. Self-Introduction Introduce yourself to class to a teacher to a company manager to fellow employees on new joining 3. How to start-end a conversation Conversation with HR Conversation with senior employee Conversation with Manager Meeting with your team Group discussion with team leader

16. Day - 2 Vowels Diphthongs Consonants Use of correct Pronunciation Conversations/situations Poem Essay Speech Practice

17. Vowels /i/ - as in "see" /ɪ/ - as in "sit" /e/ - as in "bed" /ɛ/ - as in "met" /æ/ - as in "cat" /ɑ/ - as in "father" /ɔ/ - as in "dog" /o/ - as in "go" /ʊ/ - as in "put" /u/ - as in "blue" /ə/ - as in "sofa" (schwa sound) /ɜː/ - as in "bird" (rhotic schwa) Diphthongs /eɪ/ - as in “day” “make” /aɪ/ - as in "time" “buy” /ɔɪ/ - as in "boy" “joy” /aʊ/ - as in "house" “Cow” /oʊ/ - as in "go" /ɪə/ - as in "fear" “near” /eə/ - as in "care" “there” /ʊə/ - as in "cure"

18. Consonants Plosives (Stops): /p/ - as in "pat" /b/ - as in "bat" /t/ - as in "top" /d/ - as in "dog" /k/ - as in "cat" /g/ - as in "go" Fricatives: /f/ - as in "fun" /v/ - as in "van" /θ/ - as in "think" /ð/ - as in "this" /s/ - as in "sun" /z/ - as in "zip" /ʃ/ - as in "ship" /ʒ/ - as in "measure" /h/ - as in "hot" Affricates: /tʃ/ - as in "church" /dʒ/ - as in "judge" Trill: /r/ - as in "rat" Nasals: /m/ - as in "man" /n/ - as in "net" /ŋ/ - as in "song" Approximants: /l/ - as in "let" /r/ - as in "rat"

19. Practice Entrepreneurial (/ˌɒntrəprəˈnɜːriəl/) Sustainability (/səˌsteɪnəˈbɪləti/) Partnership (/ˈpɑːtnərʃɪp/) Collaboration (/kəˌlæbəˈreɪʃn/) Negotiation (/nɪˌɡoʊʃiˈeɪʃn/) Procurement (/prəˈkjʊrmənt/) Resilience (/rɪˈzɪljəns/) Strategic (/strəˈtiːdʒɪk/) Investment (/ɪnˈvɛstmənt/) Entrepreneurship (/ˌɒntrəprəˈnɜːrʃɪp/) Employee (/ɪmˈplɔɪiː/) Leadership (/ˈliːdərʃɪp/) Decision (/dɪˈsɪʒn/) Opportunity (/ˌɒpərˈtjuːnəti/) Performance (/pərˈfɔːrməns/) Innovation (/ˌɪnəˈveɪʃn/) Productivity (/ˌprɒdʌkˈtɪvəti/) Communication (/kəˌmjuːnɪˈkeɪʃn/) Development (/dɪˈvɛləpmənt/) Collaboration (/kəˌlæbəˈreɪʃn/)

20. Practice Worcestershire (/ˈwʊstərʃər/) - A county in the West Midlands of England Isthmus (/ˈɪsθməs/) - A narrow strip of land with sea on either side, forming a link between two larger areas of land. Synecdoche (/sɪˈnɛkdəki/) - A figure of speech in which a part is made to represent the whole or vice versa, e.g., "all hands on deck" (hands representing people). Antidisestablishmentarianism (/ˌæntɪˌdɪsɪˌstæblɪʃmənˈtɛəriənɪzəm/) - Opposition to the disestablishment of a state church, particularly the Anglican Church in 19th-century England.

21. Practice Anemone (/əˈnɛməni/) - A plant of the buttercup family, typically bearing brightly colored flowers; also refers to a type of sea creature known as the sea anemone. Squirrel (/ˈskwɜːrəl/) Rural (/ˈrʊrəl/) Colonel (/ˈkɜːrnəl/) Chiaroscuro (/kiˌɑːrəˈskjʊəroʊ/) - An art technique employing strong contrasts between light and dark to give the illusion of depth and volume. Phenomenon (/fəˈnɒmɪnən/) - An observable event or occurrence, especially one that is remarkable or unusual.

22. Practice Schadenfreude (/ˈʃɑːdənˌfrɔɪdə/) - German - Pleasure derived from another person's misfortune. Croissant (/krwʌˈsɒ̃/) - French - A flaky, buttery, crescent-shaped bread roll, often eaten for breakfast. Quinoa (/ˈkiːnwɑː/) - Quechua - A grain crop grown primarily for its edible seeds, known for being a high-protein food. Gyro (/ˈjɪəroʊ/ or /ˈdʒaɪroʊ/) - Greek - A Greek dish made of meat cooked on a vertical rotisserie, typically served in a pita with tomato, onion, and tzatziki sauce. Worcester (/ˈwʊstər/) - A city in the West Midlands of England Gnocchi (/ˈn(j)ɒki/) - Italian - Small, soft dough dumplings made from potatoes, flour, and sometimes eggs, often served with sauce. Faux pas (/foʊ ˈpɑː/) - French - A social blunder or mistake.

23. Practice Siobhan (/ʃɪˈvɔːn/) - Irish - A female given name meaning "God is gracious.” Edinburgh (/ˈɛdɪnbərə/) - The capital city of Scotland. Bouillabaisse (/ˈbuːjəˌbeɪs/) - French - A traditional Provençal fish stew originating from the port city of Marseille. Tzatziki (/zɑːˈziːki/) - Greek - A dip or sauce made of yogurt, cucumber, garlic, salt, olive oil, sometimes with vinegar or lemon juice, and herbs like dill, mint, or parsley. Naïve (/naɪˈiːv/) - French - Lacking experience, wisdom, or judgment; innocent Bruschetta (/bruːˈskɛtə/) - Italian - An appetizer consisting of grilled bread rubbed with garlic and topped with olive oil and salt, often with additional toppings such as tomatoes, vegetables, beans, cured meat, or cheese. Omicron (/ˈoʊmɪkrɒn/ or /ˈɒmɪkrɒn/) - Greek - The fifteenth letter of the Greek alphabet, used in various scientific and mathematical contexts.

24. Tasks One-to-one Conversations Group discussion Self-introduction Casual conversation

25. Day - 3 Use of idioms in the routine conversations Use of idioms in the workplace Use of idioms in the telephone conversation Use of idioms in group conversations Idioms - Practice Literal Idioms: "kick the bucket" Metaphorical Idioms: "hit the nail on the head" Similes: "as cool as a cucumber" Proverbs: "a bird in the hand is worth two in the bush." Phrasal Verbs: "break down" means to stop working or functioning. Clichés: "time will tell" or "every cloud has a silver lining." Regional Idioms: "it's raining cats and dogs" Types of Idioms

26. Examples of content Think outside the box: Encourages creative thinking and innovation. Example: "Let's brainstorm some ideas and think outside the box for our upcoming project." Hit the ground running: To start something quickly and with great energy. Example: "We need to hit the ground running on this new initiative to meet our deadlines." Ballpark figure: An approximate or rough estimate. Example: "Can you give me a ballpark figure of how much this project will cost?" Get the ball rolling: To start an activity or process. Example: "Let's get the ball rolling on organizing the team retreat." In the loop: To be included or informed about something. Example: "Make sure to keep everyone in the loop about the changes to the project timeline."

27. Examples of content Break the ice: To initiate conversation or social interaction in a group setting. Example: "Let's start the meeting with a quick icebreaker to break the ice." Back to the drawing board: To start over or rethink a plan after a setback. Example: "The marketing campaign didn't have the impact we expected, so it's back to the drawing board." Touch base: To make contact or reconnect with someone. Example: "I'll touch base with the client tomorrow to follow up on their feedback." Put all our eggs in one basket: To rely too heavily on one strategy or plan. Example: "We shouldn't put all our eggs in one basket when it comes to marketing channels." On the same page: To have a shared understanding or agreement about something. Example: "Let's make sure everyone is on the same page regarding the project objectives."

28. Tasks One-to-one Conversations Group discussion Self-introduction Casual conversation

29. Day - 4 Talk with Confidence Gesture-posture Facial expressions Attention of audience Role-play and Situations Verbal tricks Speak with your heart - Body language and verbal tricks

30. Talk with Confidence Prepare and practice - Prepare your content in advance and practice it Relax and don't hurry - speak with ease Smile - Smile is the medicine Speak with sense - Organized content To the point - Be brief and on track Eye-contact - glance Set the tone - attract audience attention

31. Talk with Confidence Relax and Breathe : Stay calm and take deep breaths to manage anxiety. Practice mindfulness or meditation to reduce speaking anxiety. Read Aloud: Read books, articles, and newspapers aloud to improve fluency and pronunciation. Record yourself reading and listen to the playback to identify areas for improvement. Practice Regularly: Engage in daily conversations with fellow speakers if possible. Use language learning apps and online platforms for practice. Expand Your Vocabulary: Learn new words and phrases every day. Use flashcards and vocabulary apps to reinforce learning. Use Technology: Utilize language learning apps like Duolingo. Practice speaking with virtual assistants like Google assistant, Siri or Alexa. Learn from Mistakes: Reflect on your mistakes and understand why they happened. Use mistakes as a learning opportunity to improve your skills.

32. Gestures Natural Hand Movements : Use natural, relaxed hand movements to emphasize points and convey enthusiasm. Avoid excessive or exaggerated gestures which can be distracting. Open Gestures : Use open palm gestures to appear more approachable and trustworthy. Avoid crossing your arms, as it can make you appear closed off or defensive. Pointing and Illustrative Gestures : Use pointing or illustrative gestures to help explain concepts, directions, or spatial relationships. Ensure these gestures are clear and purposeful.

33. Gestures Controlled Movements : Keep your gestures controlled and deliberate to avoid appearing nervous or frantic. Practice using gestures in front of a mirror to ensure they look natural. Facial Expressions : Use appropriate facial expressions to match your words and convey emotions. Smile genuinely to create a positive impression and show confidence.

34. Postures Stand or Sit Upright : Maintain an upright posture with your back straight and shoulders relaxed. Avoid slouching or leaning, as it can convey a lack of confidence. Feet Position : Stand with your feet shoulder-width apart to maintain balance and stability. Avoid shifting your weight from one foot to the other too frequently. Head Position : Keep your head level and chin slightly up to convey confidence and engagement. Avoid looking down or tilting your head too much.

35. Postures Eye Contact : Make regular eye contact with your audience to build rapport and show confidence. Avoid staring, but ensure you engage with different people if speaking to a group. Relaxed Shoulders : Keep your shoulders relaxed and avoid tensing up. Take deep breaths to help relax your shoulders and overall posture. Movement and Space : Move naturally within your space if standing; this can include walking a few steps or turning slightly to address different parts of an audience. Avoid pacing back and forth, which can be distracting.

36. Facial Expressions Be Aware of Your Emotions : Start by becoming more conscious of your emotions and how they manifest on your face. Practice in front of a mirror to see how different emotions look. Relax Your Face : Tension can mask your true emotions. Practice relaxing your facial muscles, especially your jaw, forehead, and around your eyes. Practice in Front of a Mirror : Observing your expressions in a mirror can help you become more aware of how you naturally express emotions and allow you to practice enhancing them. Use Your Eyes : The eyes are crucial in conveying emotion. Practice widening or narrowing your eyes to show different feelings like surprise, anger, or curiosity.

37. Facial Expressions Smile Genuinely : Genuine smiles engage the muscles around your eyes (the "Duchenne smile"). Practice smiling in a way that feels natural and authentic. Practice Different Emotions : Deliberately practice a range of emotions such as happiness, sadness, anger, surprise, fear, and disgust. This helps you get comfortable with expressing a variety of feelings. Pay Attention to Eyebrows : Your eyebrows can add a lot to your expressions. Raised eyebrows can indicate surprise or curiosity, while furrowed brows often indicate confusion or concentration. Learn from Others : Observe the facial expressions of actors, public speakers, or people in everyday life. Notice how they convey different emotions and try to mimic their expressions. Use Feedback : Ask friends or family for feedback on your facial expressions. They can tell you how your expressions are perceived and if they align with the emotions you want to convey.

38. Facial Expressions Smiling : Practice different types of smiles (e.g., polite, genuine, excited). Pay attention to how your cheeks, eyes, and mouth change with each type. Frowning : To convey sadness or concentration, practice frowning by pulling the corners of your mouth down and bringing your eyebrows together. Surprise : Widen your eyes, raise your eyebrows, and open your mouth slightly to show surprise. Anger : Lower your eyebrows, narrow your eyes, and tighten your lips. You might also clench your jaw slightly. Disgust : Wrinkle your nose, pull your upper lip up, and narrow your eyes. Fear : Widen your eyes, raise your eyebrows, and open your mouth slightly. Tension around your mouth can also enhance this expression. Sadness : Lower your gaze, relax the muscles around your mouth, and let your lips turn down slightly at the corners.

39. Stress/emphasis I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike. I didn’t say he had stolen my bike .

40. Stress/emphasis I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job. I don’t think he should get the job .

41. Verbal Tricks and Strategies: Pause and Breathe : Trick : Take a deep breath and pause for a moment. This gives you time to gather your thoughts and can come across as a deliberate pause for emphasis. Example : "Let's take a moment to think about that... [pause]." Use Filler Phrases : Trick : Have a few filler phrases ready that you can use while you recollect your thoughts. Examples : "Let me rephrase that..." "What I meant to say is..." "To put it another way..." "As I was saying earlier..." Acknowledge and Redirect : Trick : Acknowledge the fumble lightly and redirect the conversation. Example : "Oops, lost my train of thought there for a moment. What I wanted to emphasize is..."

42. Verbal Tricks and Strategies: Repeat or Summarize : Trick : Repeat the last point you made or summarize your previous points. Example : "So, just to recap what we've discussed so far..." Ask a Rhetorical Question : Trick : Pose a rhetorical question to give yourself a moment to think. Example : "Why is this important? Well, let’s dive into that..." Engage the Audience : Trick : Engage the audience with a question or ask for their input. Example : "Does anyone have any thoughts on this? While you think about that, I'll gather my next point." Use Humor : Trick : Light humor can ease the tension and make you appear more relatable. Example : "Looks like my brain just hit a speed bump. Where was I?"

43. Verbal Tricks and Strategies: Bridge Phrases : Trick : Use bridge phrases to connect back to your main points or transition smoothly. Examples : "Moving on to the next point..." "This brings us to..." "Now, let’s focus on..." Admit and Move On : Trick : If you completely blank out, admit it briefly and move on. Example : "I seem to have lost my place, but what’s really important is..." Reframe the Situation : Trick : Turn the fumble into an opportunity to engage the audience or highlight an important point. Example : "You know, sometimes even the best-laid plans go awry. This actually ties into our topic on adaptability..."

44. Role-play Situations Presenting a budget Speech on becoming a team-leader Issues faced by a team-member Notes on the progress of project Setting the tone for the meeting Request for changing the role in the team Present a financial overview and suggest changes Experience as a leader after completing the project Present vision and goals for the team Present a project progress report Seeking a leadership role Request for conducting a training session

45. British English American English our (eg. colour, flavour, behaviour) or (eg. color, flavor, behavior) re (eg. centre, theatre, litre) er (eg. center, theater, liter) ise (eg. realise, organise, socialise) ize (eg. realize, organize, socialize) yse (eg. analyse, paralyse) yze (eg. analyze, paralyze) ence (eg. licence, offence, defence) ense (eg. license, offense, defense) ae (eg. paediatric, leukaemia, anaemia) e (eg. pediatric, leukemia, anemia) oe (eg. manoeuvre, oesophagus, oestrogen) e (eg. maneuver, esophagus, estrogen) l (eg. enrol, fulfil, distil) ll (eg. enroll, fulfill, distill) ll (eg. travelled, cancelled, jewellery) l (eg. traveled, canceled, jewelry) ogue (eg. catalogue, dialogue) og (eg. catalog, dialog) e (eg. programme, gramme, glycerine) (eg. program, gram, glycerin)

46. British English American English Aeroplane Airplane Artefact Artifact Cosy Cozy Doughnut Donut Draught Draft Grey Gray Jewellery Jewelry Kerb Curb Plough Plow Sceptical Skeptical Sulphur Sulfur

47. Day - 5 What is oral presentation? Structure and Content - The beginning, middle and end or (introduction, body and conclusion) Making a good start Key elements of presentation Presentation Skills

48. Making a Good Start Feeling Confident: 1. Write down the real benefits you can offer your audience 2. Talk through with experienced colleague/colleagues 3. Remember your own competence 4. Rehearse the introduction intensively 5. Look good on the day 6. Get Physical 7. Interact with the audience before you start 8. Focus on the positive people around you 9. Enjoy the tension 10. Go for it 11. Keep quiet about your stress level

49. Making a Good Start 2. The First Three Minutes: 1. Welcome 2. Say a word of thanks 3. Frame positivity 4. State objectives 5. Offer some personal information 6. Showing understanding of your audience 7. Emphasize benefits 8. Demonstrate personal commitment 9. Structure 10. Clarify the role of the audience 11. Link to start

50. Making a Good Start 3. Objectives or benefits? 1. Acknowledge problems 2. Tailor the content to customer needs 3. Stress common interest between presenter and customer 4. Promise to answer your customers to question 4. Starting with impact 5. Using humor

51. Key Elements of Presentation Objectives or benefits? 1. Audience analysis 2. Researching the topic Introduction to Presentation Effective Introduction: 1. Attention getters 2. Story or personal experience 3. Question 4. Startling (Shocking) statement 5. Humour 6. Reference to audience 7. Reference to the occasion 8. Thesis statement and preview 9. Audience adaptation 10. Credibility statement 11. Preview

52. Day - 6 Read aloud Write on the given topic Speak professionally Flashcard activity Read - Write - Speak - Flashcards

53. Read aloud - 1 Technology Artificial Intelligence (AI) is revolutionizing various industries by automating tasks, providing deep insights through data analysis, and enhancing decision-making processes. From healthcare to finance, AI systems are being deployed to improve efficiency and accuracy. For instance, AI algorithms can analyze medical images to detect diseases with high precision, often outperforming human doctors. As technology continues to evolve, the ethical implications and potential job displacement caused by AI remain critical considerations.

54. Read aloud - 2 Travel Japan is a country that seamlessly blends ancient traditions with modern innovation. Visitors can explore bustling cities like Tokyo, known for its towering skyscrapers and cutting-edge technology, or visit serene historical sites such as Kyoto’s temples and shrines. Japanese cuisine, from sushi and ramen to unique street food, offers a culinary adventure for every palate. With its efficient transportation system, beautiful landscapes, and rich cultural heritage, Japan remains a top destination for travelers worldwide.

55. Read aloud - 3 Environment Deforestation is a significant environmental issue that contributes to climate change, loss of biodiversity, and disruption of water cycles. Forests play a crucial role in absorbing carbon dioxide and providing habitats for countless species. However, large areas of forests are being cleared for agriculture, logging, and urban development. Efforts to combat deforestation include promoting sustainable land use practices, reforestation projects, and raising awareness about the importance of preserving these vital ecosystems.

56. Read aloud - 4 Literature Shakespeare's plays have left an indelible mark on English literature and drama. His works, including tragedies like "Hamlet" and "Macbeth," comedies like "A Midsummer Night's Dream," and histories like "Henry V," explore complex human emotions and societal issues. Shakespeare's mastery of language, characterization, and storytelling continues to captivate audiences and readers worldwide. His contributions to literature have inspired countless adaptations and interpretations across various media.

57. Read aloud - 5 Economics Inflation is the rate at which the general level of prices for goods and services rises, eroding purchasing power. It can be caused by factors such as increased demand, rising production costs, and monetary policies. Moderate inflation is a normal part of a healthy economy, encouraging spending and investment. However, high inflation can lead to economic instability, reducing the value of money and savings. Central banks often implement measures, like adjusting interest rates, to control inflation and maintain economic stability.

58. Write effectively Topics Role of operating system in computing Cloud computing Cyber security Artificial intelligence Software testing Challenges of mobile application development Data structure in cloud computing Python C++

59. Flashcard Activity Topics Role of operating system in computing Cloud computing Cyber security Artificial intelligence Software testing Challenges of mobile application development Data structure in cloud computing Python C++