Doncaster Council's success story with e-learning

How Doncaster have successfully implemented e-learning in their organisation.

1. E-learning
Team Doncaster
Style!
Fiona Dudill – Organisational Development
Michael Stothard – Adult Social Care

2. E-learning
Team Doncaster Style!
•Scene setting – Team Doncaster
•Before Learning Pool!
•The Learning Zone - Launch
•Fact and Figures
•How do we do it?
•Future Plans
•Q&A’s

3. Think you know Doncaster?
Think again….

4. Facts and Figures about Doncaster
•Largest metropolitan borough in the UK – 227
square miles
•Our population increasing – 302,400 at 2011 census
•Doncaster has a £4bn economy, the second largest
in the Sheffield City Region
•One of only 15 Councils in the country to have an
Elected Mayor
•Customer Contact – During the last 5 years we
answered 3,000,000 phone calls
•Staff Numbers – 4202 FTE August 2014
•Budget Savings over the next 3 years - £109,000,000

5. Before Learning Pool (BLP)!
2011
•Number of Courses 146
(59 Corporate & 87 Social Care)
•Number of Events 878
(452 Corporate & 426 Social Care)
•Number Attended 10,573
(4949 Corporate & 5624 Social Care)
•Total Expenditure ~ £432K
•2 E-learning Packages – Equalities in the Workplace
and Passport to Procurement
•ECDL

6. E-learning Drivers
Social Care
New learning method
Compliance
Supporting Staff
Agile Working
Budget Savings

7. Learning Zone – December 2011

8. Civic Office - 2012

10. Civic Office Induction
Mandatory Module
How many staff? - 1583
What period? – 12 weeks
Savings through E-learning -
~ £33,200

11. Facts and Figures!
•Current Users – 7406
(2371 Adult Social Care IVP)
•Live Modules - 116
•Top 3 Course Completions –
1.Introduction to Data Protection - 2787
2.Civic Office Induction - 2185
3.Equalities in the Workplace - 1148

12. Top of the Pops!
Top 10 Logins
No1 - Doncaster with 1221 logins
Top 10 Course Completions
No1 - Doncaster with 863 completions
Top 10 Module Completions
No1 - Doncaster with 1820 completions
Top 10 12 Month Course Completions
No4 - Doncaster with 16,968 completions

13. Savings – 6 Modules
Module Users
Cost
Savings
Health & Safety (Intro) 1383 users £31,080
Equalities in the Workplace 1148 users £19,853
Protecting Vulnerable Adults & Children 916 users£28,322
Civic Office Induction 2185 users £35,878
Responsible for Information – General Users305 users £6,127
Safeguarding 1092 users £44,539
Total 7029 users £165,799

14. What our users think…
Did this module meets its objectives &
help you to achieve what you wanted
to from it?
98% said Yes or Partially
Will you be able to apply the
learning in your work?
98% said Yes or Partially
Interesting information
Relevant up-to-date examples
from multiple contexts.
It was clear to follow and the answering of
questions was distributed throughout the course,
where they were relevant, instead of all being at
the end.
Enjoyable and interesting
User-friendly. Interactive knowledge
tests throughout the module.

15. How do we do it?

16. Collaborative Working –
Public Health
•Drugs & Alcohol Awareness
•Healthy Lifestyles
•Mental Health Awareness
•Smoking Awareness

17. Learning Zone Catalogue
Compliance Personal Development
Commissioning & Procurement Flexible Working
Equalities in the Workplace
The Equality Act 2010 (Public
Sector Equality Duty)
Healthy Lifestyles
Protecting Vulnerable Adults &
Children
Information Technology
Recruitment & Selection Job Application / CV Skills
Responsible for Information Presentation Skills

18. Future Plans
•Module Development e.g. Personal Resilience,
Managing Change, Coaching Skills for Transformation
•Doncaster Children’s Trust
•Public Health Site
•Refresher modules – Health & Safety, Recruitment &
Selection, Equalities in the Workplace
•Develop Directorate Authoring and Reporting
•LMS 2.5 Upgrade
•Adapt Content Builder

19. Thank You
From Team Doncaster
Questions
[email protected]
Michael [email protected]