E governance in ULB

E-governance in Urban Local Body Under subject of Urban Governance Development and Management

1. G raduate Report Presentation on E-GOVERNANCE IN URBAN LOCAL BODY ME – TCP, Year – I, Semester – I Under the subject of Urban Governance And Development Management (Subject Code : 3724811 ) Prepared by : JARIWALA POOJA Enrollment No: 180420748006 Guided by : Prof. Zarana H. Gandhi Prof. Palak S. Shah SARVAJANIK COLLEGE OF ENGINEERING & TECHNOLOGY, SURAT FACULTY OF CIVIL ENGINEERING MASTER OF ENGINEERING (TOWN AND COUNTRY PLANNING) Affiliated with GUJARAT TECHNOLOGICAL UNIVERSITY Prof.(Dr.) Jigar K. Sevalia Faculty & Head Faculty of Civil Engineering, SCET

2. Contents E-Governance Introduction and Definition Goals of E-Governance Advantages of E-Governance Types of Interactions in E-Governance Evolution of E-Governance in INDIA E-Governance in ULBs E-Governance at SMC level 2

3. Introduction The “E” part of E-Governance stands for the electronic platform or infrastructure that enables and supports the networking of public policy development and deployment. E-Governance is the application of Information and Communications Technology (ICT) to government functioning in order to create ‘Simple, Moral, Accountable, Responsive and Transparent’ (SMART) governance. At the level of service, E-Governance promises full service available to its citizens 24 hours a day, seven days a week online and capability to obtain government services without visiting their offices, and reduced service cost. 3

4. Definition UNESCO defines E-Governance as: “Governance refers to the exercise of political, economic and administrative authority in the management of a country’s affairs, including citizens articulation of their interests and exercise of their legal rights and obligations. E-Governance may be understood as the performance of this governance via the electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public , and other agencies, and for performing government administration activities.” (Source: UNESCO, Available: http://portal.unesco.org ) 4

5. Goals of E-Governance Exchange of information with citizens, businesses or other government departments Speedier and more efficient delivery of public services. Improving internal efficiency Bring about transparency and accountability in the governance of urban local bodies (ULBs) Improving quality of service 5

6. Advantages of E-Governance: Increase citizen participation in government process Delivery of Government services in batter manner. Citizen can avail all information of Government through a single window at any time and any location with a device having Internet connection. Reduction in corruption. More efficient and convenience way of utilizing government services. Eliminate human errors in the manual process. 6

7. Types of Interactions in E-Governance (Source: E-Governance Project Life Cycle, National E-Governance plan) 7

8. (Source: e- Kranti : National e-Governance Plan 2.0,Department of electronics and Information Technology, Government of India) 8

9. E-GOVERNANCE in ULBs Under National e-governance Programme (NeGP), the Department of Information Technology of the Government of India is leading the E-Governance initiatives. The E-Governance in ULBS has been launched as a National Mission Mode Project (NMMP) under the Jawaharlal Nehru National Urban Renewal Mission (JNNURM). JNNURM mandated ULBs to adopt e-governance strategies to improve service delivery, achieve good information management, provide transparency, and encourage citizen involvement. 9

10. A minimum of Eight services (citizen centric and ULB centric) have been identified as a part of the program. Services provided: Registration and Issue of Birth/ Death Certificate Payment of Property Tax, Utilities Bills and Management of Utilities that come under the ULBs Grievances and Suggestions Building Approvals Procurement and Monitoring of Projects : e-Procurement Health Programs : Solid Waste Management Accounting System Personnel Information System 10

11. Example of E Governance implemented in ULB in few states Utterpradesh : UP state had implemented e governance in local body through portal http://e-nagarsewaup.gov.in/ulbapps/ . Using this portal every citizen of state can get online facility for many services. User just need to select city and service from portal and than user can book/get respective service. This service is developed by National Informatics Centre,U.P State Unit ,Lucknow. Another implementation of e governance in UP is using portal for every municipality like Nagar PalikaParishad npp(*).in where * is city name. For eg. npplalitpur.in where city name is Lalitpur 11

12. Tamilnadu : Tamilnadu state had implemented e governance for local bodies using portal http://www.tn.gov.in/cma/ . This portal is handled by Commissionerate of Municipal Administration, Tamilnadu and having links of all ULB websites. Still all Municipal corporation of Tamilnadu are having their own developed portal by which their citizen are getting e governance services. For example Madurai corporation is providing e governance facility by http://www.maduraicorporation.co.in/ portal. Gujarat : No central portal for implementation of all ULBs. Various Municipal Corporation had implemented their own portal for providing e governance to citizen of respective corporation. For eg Surat municipal corporation is having portal smc.gov.in 12

13. E-Governance at SMC (Source: IT initiatives by SMC: Devang Patel, Exe. Assistant, Surat Municipal Corporation) 13

14. Citizen Centric Service Delivery Initiatives MGOVERNANCE-VACCINATION ALERT SYSTEM (Source: IT initiatives by SMC: Devang Patel, Exe. Assistant, Surat Municipal Corporation) 14

15. Virtual Civic Center (anywhere-anytime Civic Center) SMC started Virtual Civic Center in April 2012 Services are offered through SMC’s portal www.suratmunicipal.gov.in Accessible 24 x 7 Facilitates citizens to pay their dues from their convenient place and at their convenient time. The facility is offered at free of cost. Wider Coverage (100+ payment option) 48 banks are covered for Net Banking Facility. 64 Debit Cards accepted. Master & Visa Credit Cards. Ability to cater many request at a time, one to- one barrier is overcome. 15

16. Services Offered Payment of Property Tax & User Charges Profession Tax Water Meter Bills (both residential & non-residential) Online Birth & Death Certificate Shops & Establishment Registration Certificate Renewal Online Hall Booking E-Library Society civic facility (water supply, drainage, roads and street lights) 24 X 7 Water Connection Forms (downloadable free of cost) Complaint Registration Feedback (Source: SMC, www.suratmunicipal.gov.in ) 16

17. (Source: SMC, www.suratmunicipal.gov.in ) 17

18. Citizen’s Connect - SMC Mobile App First ULB in India to launch Mobile App for citizen centric information & service delivery. Launched Mobile App in August 2013 Facility of payments & new features launched in February 2014 (Source: SMC, www.suratmunicipal.gov.in ) 18

19. SAFAL Mobile App “ SAFAL – Surat Action For Augmenting Livelihood” SAFAL acts as a bridge between service seeker and service provider. Provides an employment opportunity to people possessing various skills especially from unorganized sector. Provides an easy access to citizens who need help from workers especially from unorganized sector (Source: SMC, www.suratmunicipal.gov.in ) 19

20. M-Governance-Vaccination Alert System Started m-Governance with Vaccination Alert System in January 2009 SMC was the first ULB to take such initiative Vaccination Alert System At the time of Birth Registration, Parents are now asked to provide the mobile number if they wish to get the SMS alerts. Parents are sent SMS alert for periodic vaccination. SMS intimates & informs: The Birth Registration No. of child and from where the first Birth Certificate can be obtained BCG & Polio Vaccination required after birth DPT & Polio Vaccination required after 1.5,2.5,3.5 months of birth 20

21. Other Initiatives E-Tendering Adopted from September 2007. Over 11,860 crore of tender processed till date. Enables wide spread bid participation. Bring in transparency in the bid process. Building plan approval system Web based Application Software with all the Gujarat Development Control Regulations. Used for scrutinizing development permission application and also used to issue license to Architects, Engineers, Developers, Site Supervisors and Structure Designers 21

22. E-Magazines: Surat Municipal Corporation has also started e Magazine, which is produced periodically. It helps to know more about SMC and its activities. The same is sent free of cost to the e-mail address who subscribe to this e Magazine. 22

23. Awards And Recognitions National e-Governance Award Winners 2017, By Department of Administrative Reforms & Public Grievances, Ministry of Personnel, Public Grievances, GoI On 10th January 2017 Digital India Award 2016 (Platinum Icon),Under Outstanding Digital Initiative by Local Body Category ,By Ministry of Electronics and Information Technology, Government of India On 19th December 2016 mBillionth Award South Asia 2014 to Citizen’s Connect – SMC Mobile App HUDCO Award for Best Practices to Improve the Living Environment 2013-14 for Mobile App & Virtual Civic Center (Online Services) Skoch Gold Award & Skoch Order-of-Merit for Use of e-Governance for Improved Service Delivery The Janaagraha G2C Award 2012 for Best website under the category “Transparency and Accountability” City Civic Centre won the National Award for e-Governance 2007-08 (Bronze) for Outstanding Performance in Citizen Centric Service Delivery 23

24. Conclusion E-Governance has been recognised as a vital force for transformational improvement in quality, efficiency and effectiveness of governance. E-Governance enhances relationship between G2G, G2C, G2B, C2G & B2G using ICT E-Governance involves citizen to participate in Government’s decision making process. 24

25. References M. J. Moon, "The Evolution of E-Government Among Municipalities: Rhetoric or Reality?," Public Administration Review, 2002. Government of India. (2008). E-Governance: Conceptual Framework UNESCO, Available: http://portal.unesco.org Ministry of Electronics and Information Technology,Government of INDIA, http://meity.gov.in/ Surat Muncipal Corporation, www.suratmunicipal.gov.in 25