Efficacy of Intervention, Chapter 11.pptx

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1. Efficacy of Interventions A key question in selecting an intervention: "Will it produce the intended result?" Many interventions like BPR , TQM , job design , and interpersonal skills training are often less effective than expected. Common problems: Ineffective intervention selection Ignoring contingent factors that influence success.

2. T-group Training a form of social skills training Focuses on improving self-awareness and group effectiveness. Benefits: Improves communication, tolerance, and flexibility. Contingent Factor: Transfer of learning depends on how well the work and training environments match.

3. Job Design Increases commitment and performance by offering varied, challenging tasks. Motivation theory suggests better outcomes when: Feedback is provided Employees feel responsible for outcomes The work is perceived as meaningful. Contingent Factor: More effective when employees seek higher-order needs for growth and development.

4. Total Quality Management (TQM) Organization-wide effort focused on quality improvement. Mixed success: 83% of Fortune 1000 companies report positive experiences. Others report disappointment. Contingent Factor: Success may depend on top management's genuine commitment to quality versus merely seeking certifications like ISO 9000.