Table of contents Part 1 Basic Greetings Communication Advance Greetings Formal Greeting Informal Greeting Part 2 Email communication Text communication Verbal Communication Phone Communication
Part 1 Basic Greetings Communication Advance Greetings Formal Greeting Informal Greeting
Part 2 Email communication Text communication Verbal Communication Phone Communication
Basic Greetings Communication Good morning/afternoon/evening (Answer: 'Good morning’) Nice to meet you – Used when meeting someone for the first time. Can be used in informal settings with new acquaintances. ( Answer: 'Nice to meet you too') It's good to see you again – Used with someone you have met before. ( Answer: 'You too')
Formal Greetings and Goodbyes Use in a business setting, public speaking, or in the service professions It was nice to see you again (Answer: ‘You too’) Take care – This is also often used with friends (Answer: ‘Thanks, you too!’) Have a good day/week/weekend/trip – This can also be used with friends. (Answer: ‘Thanks! You too.’)
Informal Greetings Use with friends Hi! (Answer: ‘Hi or Hello’) What’s up? (Answer: ‘Not much’ or ‘hey’) Hey! Long time no see (Answer: ‘Yeah, it’s been a while.’) How’s it going? (Answer: ‘Hey!’ or ‘Pretty good. You?’ or ‘Not bad. What about you?’) Hey! How are you? (Answer: ‘Pretty good. You?’)
Practice speaking these You: It’s a pleasure to meet you Mr. Chhabra. How do you do? Chhabra: Fine thank you. I’m pleased to meet you too. Tell in which situations can we use these expressions.
More Practice Time Situations . A Talk to a new friend in the class in University B Talking to a teacher at the new college C After being introduced to someone at a college event e.g. University Fair. D Receiving an important visitor in your cabin E Receiving a foreign customer at the airport Classify which of the given situations require formal greetings.
Greeting Response i) Hi Hello / hi ii) How do you do? How do you do? iii) How are you doing? Alright. How about you? iv) What’s up? Nothing much. v) Hello h Hi / hello vi) How are you? a Very well, thank you. And you? vii) Good to see you Good to see you too. viii) Good Morning /Afternoon / Evening Good Morning / Afternoon /Evening Recap
Email Communication Subject line Greetings and Sign-offs Main body Closing Cc and Bcc Part 2
Tips for effective email communication State the purpose provide the reader with some context. Use paragraphs to separate thoughts Finally, state the desired outcome at the end of your message. Check for the tone. Proof-read
Tone in the email body Too abrupt Please send me the journal papers . Could you please send me the journal papers you referred to in the class? Too flowery May I kindly ask if you had a chance to review the template I previously sent (attached for your easy reference)? Can you please review the template I sent you last week (attached).
Tone in the email body Too angry Never write when you are angry, a slight selection of the word might distort your email tone.
Practice session 1
Let’s write!
Text Communication Short, quicker method of communication Can be efficient but may not always be desirable in all formal situations. Properly addressed, composed and closed text message can have a positive impact in communication. Be careful not to use too many shortcuts and slangs. Be respectful and don’t overuse texts
Verbal Communication Four main types of verbal communication Intrapersonal Communication. Restricted to ourselves Interpersonal Communication. Takes place between two individuals and is thus a one-on-one conversation. Small Group Communication. Public Communication.
Verbal communication in University Situation 1: With friends from the college Situation 2: With professors from the college/university Situation 3: Communication in the library
Verbal communication in University Situation 4 In the university shop Situation 5 Asking for help when you don’t know something
Phone communication Greeting Mentioning your concern (Main purpose of the phone communication) Conversation and questioning Greeting/ bidding goodbye Note: Formal and informal calls Tone of the call
Phone Communication Sample Introduction: Good afternoon/morning/evening Name..speaking here, May I speak to Mr............ . State the purpose I wanted to talk to you about........
Make the request: Could you please help me review my journal? Get into the conversation genuinely. Conclude with a good wish: Thank you very much Professor, wish you a good day!