Enterprise Excellence is Inclusive Excellence.pdf

Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.

What is Enterprise Excellence?

Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.

What might I learn?

A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.

Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.

Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.

1. Enterprise
Excellence is
Inclusive
Excellence
Hosted by
Host: Mark Graban
Senior Advisor, KaiNexus
[email protected]
Presenter: Dr. William Harvey
[email protected]

2. 4
KaiNexus.com

3. About Dr. William Harvey
•Plant Manager
•U.S. Marine
•Adjunct Assistant Professor,
University of Cincinnati
•Marketing, finance, and management
•Doctor of Education (Ed.D.),
Educational Leadership

4. Enterprise Excellence
is
Inclusive Excellence
May 2024
William Harvey
on how to engage
every one every day

6. 2X
Financial Targets1X
Lack of DEIA
3X
High Performing
6X
Innovative &
Agile
8X
Better
Business
Outcomes
Adapted from
Bourke and Dillon (2018)

7. Right thing to do
Fair thing to do
Good for business
beats
beats
Adapted from
Georgeac and Rattan (2022)
Compared to fairness case
Compared to neutral case
11%
belongingstereotyped
16%10%
interchangeable
27%21%
6%
stereotypedinterchangeableless
committed
to diversity

13. 24-year-old Marine First Lieutenant
Marina Hierl is first woman to ever
lead an infantry platoon.

14. Certification
systems
create
unnecessary
division.

15. Company
Lean Team
Tee shirts and…unintentional exclusion

16. 1 in 5
are
not
okay

17. “We are talking about
the important holidays.”

18. That is
so...
No one here
is disabled.
Just look.
That is
r-word.
I know you
have kids to
care for.
T
H
I
N
K
Is it true?
Is it helpful?
Is it inspiring?
Is it necessary?
Is it kind?

19. Adapted from Kahn (1990)
Is this work meaningful
for me to complete?
Is it safe to be my real self
or will I face consequences?
Do I have the availability
and health to do this work?

20. Deliberate
Inclusion
Set clear objectives
Focus
Get feedback early and often
Make consequences known

21. Include me simply
for being human.
Include me
Just like you, I want
to get better.
Help me learn
Start
I want to make a
difference too.
Invite me to
contribute
When it is safe, you will
hear disagreement.
Help me feel safe
Adapted from Clark (2020)

22. Scan here to connect with
Dr. William Harvey, CMQ/OE

23. Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
TBD

24. blog.kainexus.com

25. The KaiNexus Podcast
•www.KaiNexus.com/podcasts
•Subscribe via:
•Apple Podcasts
•Google Podcasts
•Overcast
•Spotify
•Other apps & services

26. Your Feedback Matters!
CLICK!

27. Q&A
•Web:
•www.kainexus.com
•blog.kainexus.com
–Webinars on Demand:
•www.kainexus.com/webinars
•Social Media:
•www.linkedin.com/company/kainexus
•www.facebook.com/kainexus
Host: Mark Graban
Senior Advisor, KaiNexus
[email protected]
Presenter: Dr. William Harvey
[email protected]