FIDO Munich Seminar Workforce Authentication Case Study.pptx

FIDO Munich Seminar Workforce Authentication Case Study.pptx

1. Workforce Authentication Case Study Overcoming the hurdles on the way to a passwordless future…. July 2024 Malte Kahrs CEO and Founder of MTRIX GmbH

2. MTRIX in a nutshell 18 years of experience HQs in Germany and USA 25+ people with a strong focus on authentication 1,000,000+ business users under support 750,000+ Custom Enrollment Portal users 11,000+ HW shipments worldwide since 2023 (80+ countries) 1000+ customers

3. Enterprises often fail due to the same challenges. Overcome current “island” solutions Historically grown isolated solutions Not all solutions support FIDO as a modern authentication method 1 The „last mile“ FIDO-Key-Delivery An (integrated) FIDO authenticator cannot be used in every situation Hardware FIDO keys are often required and desired 2 Ensuring the best user experience Users must be able to complete an enroll-ment independently Without acceptance, support costs explode, security shrinks 3

4. 1 Client Systems Remote Mobile Devices Web Services Island A Island B Island C Island d One Solution Incl. Overcoming historic authentication-structures is possible and you don‘t need a „ big -bang“.

5. Solving the “last mile“ is critical to distribute FIDO hardware 2 Logistics Simply sending all FIDO Keys to customers HQ will not solve the challenge for him. You have to make sure that every person can order sufficient FIDO-key(s) to his / her place Ordering must be easy for the user Global shipment It shouldn't make any difference whether the FIDO-key goes to the north, east, south or west of the world -> deliver keys to wherever the user is (Customs and Tariffs) Ship from the US or Europe directly to your user to reduce delivery times Whenever you ship something: Make it trackable Services suggestions Appoint a project manager as SPOC Consider custom configuration of FIDO Keys (attestation, Applets, Seeds) If something goes wrong: someone has to take care of it (proactively) and make sure the FIDO-key(s) will arrive

6. 3 Excellent user experience is a key success factor! Availability of a new authentication method. Availability of a new authentication method. User raises tickets to support agents. No matter how much docu-mentation your have: some users will open support tickets anyway Time-consuming processes and recurring questions are the daily routine of the support team The easy way: Workflow based user self service enrolment of authentication methods.

7. MTRIX delivers a comprehensive end-to-end authentication experience. The Essentials Service / Support Consulting Software Hardware Implementation Worldwide Hardware-Shipping End-to-End

8. Many thanks for your attention There are no (longer) technical reasons not to introduce FIDO as the desired standard for all authentication processes. The introduction of a central platform supports these efforts. Don't just solve the technology, let‘s talk about how the FIDO technology will reach and impact the user. Key success factors are (web-)portals for the independent enrollment and management of (FIDO) authentication methods by every single user Let the user decide which (FIDO) method works best for him in which situation.