FOOD AND BEVERAGE SERVICES NC II ppt.pptx

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1. FOOD AND BEVERAGE SERVICES NC II SPECIALIZED SUBJECT IN HOME ECONOMICS TVL STRAND (Duration 160 hours)

2. The Core Competencies Prepare dining room/restaurant for service; Welcome guest and take food and beverage orders Promote food and beverage products Provide food and beverage service to guest Provide room service and Receive and handle guest concerns

3. Lesson 1: Prepare the dining room/restaurant for service Learning Objectives 1: Take table reservations 1.1 Answer inquiries promptly, clearly and accurately 1.2 Ask pertinent question to complete the details of the reservation 1.3 Record reservation data on forms accurately based on establishment’s standard 1.4 Repeat and confirm details of the reservations with the customer 1.5 Provide additional information about food service establishments

4. Taking Table Reservation Answer the phone promptly Introduce yourself and ask the name of the caller properly Use the name of the caller appropriately Determine the number guest, reservation date and time of arrival If the caller if making reservation for another person ask the name and the contact information of the guest who will be checking in and the person making the reservation Record the details of the reservation on the record book/log Recap the details of the reservation to the caller Take note of any additional request and Conclude the call properly Follow up to confirm the reservation.

5. Lesson 1: Prepare the dining room/restaurant for service Learning Objectives 2. Prepare Station and Equipment 2.1 Stock supplies necessary for service 2.2 Clean, wipe and put tableware and dining room equipment in their proper places 2.3 Check the cleanliness and condition of all tables, tableware and dining room equipment 2.4 Fill water pitchers and buckets 2.5 Refill condiments and sauce bottle and wipe, clean and dry the necks and tops of the bottle 2.6 Promote special tent cards and similar special days 2.7 check equipment and prepare for service 2.8 Apply food hygiene and Occupational Health and Safety measures

6. Lesson 1: Prepare the dining room/restaurant for service Learning Objectives 3. Set-up tables in the dining area 3.1 Set the table according to the standards of the food service establishment 3.2 Set covers correctly according to predetermined menu 3.3 Wipe and polish tableware and glassware before they are set up on the table 3.4 Fold properly and laid cloth napkin on the table appropriately according to napkins folding style 3.5 Skirt properly buffet or display tables taking into account symmetry, balance and harmony in size and design

7. Lesson 1: Prepare the dining room/restaurant for service Learning Objectives 4. Set the mood/ambiance of the dining area 4.1 Adjust light according to the time of the day 4.2 Arrange tables, chairs and other dining room furniture to ensure comfort and convenience of the guest 4.3 Play appropriate music when applicable 4.4 Clean and dry floors/carpets 4.5 Adjust air conditions or cooling units for the comfort of the guest 4.6 Set up decorations according to theme or concept of the dining room

8. FOOD AND BEVERAGE SERVICES Food and beverage services is a broad term that encompasses a wide range of businesses and establishments that provide food and drinks to customers. This can include anything from a small coffee shop to a large hotel with multiple restaurants and bars.

9. D ifferent types of food and beverage services RESTAURANT Restaurants offer a sit-down dining experience with waiter service. They can be casual or fine dining, and they can serve a variety of cuisines from around the world.

10. BARS AND CAFETRIAS Bars typically focus on serving alcoholic beverages, but they may also offer food. They can be casual or upscale, and they may have a specific theme or focus, such as sports bars or wine bars. Cafeterias offer a self-service dining experience with a variety of food options. They are typically found in schools, hospitals, and other institutions.

11. Fast Food R estaurants, Catering Companies and Food Trucks Fast food restaurants offer a quick and affordable dining experience with a limited menu of items that are prepared quickly . Catering companies provide food and beverage services for events, such as weddings, corporate events, and parties . Food trucks are mobile kitchens that sell food and drinks on the street. They offer a variety of cuisines and can be found in cities and towns around the world.

12. Coffee shop, Grocery stores, and Convenience store Coffee shops offer a variety of coffee drinks, as well as tea, pastries, and other snacks. They can be a great place to relax and socialize . Grocery stores sell a wide variety of food and beverages, including both prepared foods and ingredients for cooking at home . Convenience stores sell a limited selection of food and beverages, as well as other convenience items.