Fundamentals of Communication Skills (Mind-map)

This mind map offers a detailed visual representation of the core principles of communication skills, covering key topics such as the definition of communication, its types (verbal, non-verbal, written, and visual), and the process involving sender, message, channel, receiver, feedback, and noise. It also delves into the 7 Cs of Effective Communication—clarity, conciseness, concreteness, correctness, coherence, courtesy, and completeness—while highlighting common barriers to communication like noise, emotional, cultural, and language obstacles. Ideal for students, educators, and professionals, this resource simplifies the complexities of communication and provides actionable insights to enhance interaction skills.

1. Flows
Horizontal
Vertical
Upward
Downward
Diagonal
Modes
Verbal
Non- verbal
Formal
Informal
Visual
Digital
Levels
Interpersonal
Intrapersonal
Extrapersonal
Organisational
Mass-communication
Seven C’s
Clear
Concise
Concrete
Complete
Coherent
Couteous
Correct
Objectives
Information Sharing
Persuasion
Motivation
Education
Relationship building
decision making
entertainment
feedback
clarification
Conflict resolution
Defination
Communication is the process of exchanging information,
ideas, or opinions between people so that everyone
involved understands the message.
Process
Sender (Encoder)
Message
Encoding
Channel
Receiver
Decoding
Feedback
Context
Noise (Barriers)
Types
Based on Communication Channel
Verbal
Oral
Written
Inter-personal
Non- Verbal
KinesicsBody language cues
ProxemicsSpace-based interaction
HapticsCommunication through touch
ChronemicsTime-based communication
Para-linguisticsVoice tone elements
Intra-personalSelf-focused communication
Visual
Based on Purpose and Style
Formal
Informal
Based on Direction
One- way
Two- way
Multiway/ Interactive
Importance
Clarity
understanding
relationship building
better coordination
collaboration
decision making
influencing
Trust building
problem solving
Effective Communication
Clear and concise exchange of ideas
Key Concept
Clarity
Conciseness
Feedback
Active Listening
Modes
verbal
Non- verbal
Visual
Barriers
Noise
Cultural Differences
Emorional Barriers
Characteristics
Empathy
Adaptability
Confidence
Benefits
Builds Relationship
Improves network
Reduces misunderstanding
Communication Skills
Prepared by - Jheel Barad