Genpact – Key Policies and Practices

The pitch includes content around general HR policies, Learning and Development initiatives, Integrity & Compliance over-view etc. It aims at providing a flavor of Life @Genpact to prospective Genpact employees which will further smoothen their transition to Genpact.

1. Welcome to Genpact

2. Content HR Policies Integrity and Discipline Learning and Development Quality and Six Sigma 1 2 3 4

3. HR Policies Genpact has a clearly laid out and well defined structure of HR policies covering each and every aspect of the employee life cycle. The policies are regularly reviewed and updated to be in line with changing job environments and economic scenarios.

4. Relocation Policy for New Hires Band 4 New H ires Mode of travel as per T&L policy Accommodation can be company provided for maximum of 15 days or own stay arrangements. Accordingly, the per diem will vary. Spouse and children are covered Movement of household goods reimbursed on actuals up to a maximum specified limit Movement of 1 vehicle reimbursed on actuals up to a maximum specified limit Vehicle Registration and Road Tax reimbursed on actuals for up to 1 vehicle Band 5 N ew H ires Mode of travel should be own arrangement reimbursable up to a specified limit Accommodation can be company provided for maximum of 15 days up to a maximum specified limit. This amount will be recovered from employees Dependent coverage, per diem, movement of household goods and vehicles is not applicable Maximum permissible limits for each of the above will be shared by respective recruiter

5. Medical Insurance Policy Medical insurance coverage provided through Group Medical Insurance Policy For Band 5 employees, only self coverage allowed For Band 4+ employees self coverage and up to 3 dependents (spouse and 2 children) allowed Leave Policy Annual/Earned Leave: All full time employees are entitled to 25 days of paid leave acrcrued month on month. For employees joining/leaving company during calendar year, leaves get prorated as per date of joining/leaving the company Maternity Leave: All women employees are allowed maternity leave for 12 weeks for childbirth or adoption. This leave can’t be accumulated, encashed or carried forward Paternity Leave : All conditions same as maternity leave except that it is for male employees and duration is 5 working days or 84 calendar days for single male parent For Band 4+ employees self coverage and up to 3 dependents (Spouse and 2 children) allowed BENEFITS

6. Transport Policy All employees up to Band 4D are allowed to avail company transport Company transport provided only for the time period between 8:00 P.M. to 8:00 AM . Next morning. No company transport during the day ( 8:00 A.M. to 8:00 P.M .) This is a chargeable service and applicable deductions will be made from employees’ monthly salary Flexible Work Arrangement Policy Work from Home: Employees work from home most part of week and comes to office 4-5 times a month. No impact on C&B with this arrangement Tele-Work : Employees perform full time work responsibilities up to several days a week at sites other than their primary location. No impact on C&B with this arrangement Flextime: Full-time employees vary the start and end times of their work days, whether on-site or off-site, covering core hours (when everyone is expected to be working) as determined by individual businesses All the above arrangements are subject to approval from relevant process owners BENEFITS (cont’d)

7. Career Progression / UDAAN Career Progression Performance & Role Based Top performers groomed for expanded roles e.g. People Management, Onshore deployments Building talent p ool through up-skilling, industry knowledge Cross-functional exposure facilitates job rotation Building Operating Leaders Building Knowledge Leaders Practical experience in managing t eams Build l eadership competencies Building subject matter expertise Business rotations and on-the-job experience Performance Based

8. Awards & Redemption on Global Intranet site RewardS and Recognition Innovative online rewards program, recognizing employees for performance, initiatives and exemplary display of values Points based system for redemption - like credit card/airline frequent flyer points Employees can be rewarded by supervisors, clients and peers

9. Security Logical Access Control Three-tiered security approach 24*7 CCTV coverage Employee transport security procedure put in place Document security Advance fire d etection system Periodic security c ommunication EHS EHS compliant facilities Statutory requirements compliant facilities Health and s afety communications rigor Food suppliers and kitchen audits Quarterly emergency evacuation drills Ground level staff trained on basic EHS procedures Medical 24*7 onsite medical center & ambulance services 24*7 presence of nursing attendant Regular employee health awareness through “Health alerts” Regular Health Camps Proactive/preventive measures to ensure safe and healthy work place e.g. food sampling Security – Safety @ Genpact ISO22301, ISAE3402, BS7799, OHSAS, ISO 9001 and ISO 14001 Certified Security and Safety Culture

10. Home drop off/pick up from 2000 hours to 0800 hours First home pick ups and last home drop for females who are using office transport are provided with a security guard in the cab A safety trigger SMS application for female employees in case they are the last to be dropped, to ensure safe arrival back home Multi-cuisine food court is operational round the clock with other brands like Subway, Café Coffee Day. 24x7 medical room with nurses and doctor on duty available 24x7 ambulance available at the site Partnership with nearby hospitals. Transport Cafeteria/Food Court Medical Services Services Available

11. Corporate Citizenship: Focus on Impact Education & Employability 1 Environment & Sustainability 2 Inclusion 3 Phase 2 of development commenced Sponsored 1300+ trees, b ird s urvey and t ree s pecies survey Involved community & corporates – residential areas, Dell, Deloitte, ANZ, etc STP sponsored by G – first ever in Bangalore for an entire lake Announcing TFI partnership in Bangalore 2 fellows/teachers in the school sponsored Government School is at Immadihalli - Whitefield Support fellows and engaging the students Various events: stem cell registrations, blood donations, support to Nepal 700+ volunteers and more than 40% are payroll g ivers

12. Integrity and Discipline Integrity is at the core of all our values. Genpact as an organization is known for its ethical practices across the globe and makes all possible efforts to keep its reputation and pride intact.

13. Obeying and complying with company policies Behaving and encouraging ethical behavior Providing safe work environment to the employees Integrity is… Integrity is NOT… Settling personal scores Genpact values Performance evaluation Operating style of manager Benefits and compensation Relationships outside Genpact premises What is Integrity? Integrity is at the core of all our values

14. Integrity is non-negotiable at Genpact We expect all our employees to adhere to the Genpact Code of Conduct Breach of integrity leads to disciplinary action, and can even lead to termination of services Some examples of breach of integrity and indiscipline are: Unscheduled leave Uninformed medical leave Insubordination Late reporting Consistent low performance/casual attitude/spending too much time on personal work when at work Non reporting of known violations of integrity Non adherence to company p olicies Discrimination on grounds of gender , race or community Violation of Genpact Code of Conduct Not respecting customer/company c onfidentiality Not adhering to safe work environment Theft of company data, property, employees’ belongings Coming to work under influence of alcohol or drugs In all cases, you are liable to face stiff disciplinary proceedings

15. Dual employment – no intimation to manager and HR A Genpact employee submitted a fake university degree certificate to his HR for securing the job Sharing of password with a friend Claimed excess sums towards intra city taxi charges Passed communal and sexist remarks and engaged in inappropriate conduct with a subordinate Termination Termination of services and police complaint lodged against the employee Disciplinary action Termination Termination Concerns Disciplinary Action Job performance below required standards Violation of a company policy / Guideline Unprofessional Behavior at workplace Workplace harassment Compliance violation Integrity violation Scope Actions Taken

16. Learning and Development We have an unrelenting focus on developing and training our employees to help them learn new skills and capabilities, grow within the organization, and ultimately succeed in everything they set out to do.

17. Continuous opportunity to build knowledge and skills Opportunity to make an outstanding career at Genpact Challenging and diverse opportunities across Genpact Passion to learn Coach and mentor team members Build expertise towards client success What Can Employees Expect What is Expected of Employees? Learning, Growing and Succeeding @ Genpact

18. CONSULTING EXPERTISE Level 3 Proficiency and Business Consulting Capabilities Data Mgmt. MIS & Reporting Modeling optimization Research Business Analytics Foundation Data Visual. DW Automation Data Eng Data Science Media Content Risk Supply Chain Marketing Depth Scale L1 L2 L3 12-18 month long learning paths for each individual based on his/her level and alignment to work types Self assessment and self certification oriented growth plan Defined Technical Learning Paths for Each Level

19. 8000+ employees enrolled in globally- recognized programs ‘ Education@Work ’

20. Quality and Six Sigma @ GENPACT Change and challenge is what defines life at Genpact. And if you are ready for a challenging work environment amid daily changes, you are at the right place!

21. The difference is not the tool, but how we embrace It $3.4 BN BI and $689 MM P&L Impact Delivered 51+ Lean Ideas logged everyday 1050+ Six Sigma projects executed annually 3 Six Sigma projects won industry recognition through SSON and ITEA Awards Initial GE Six Sigma beta site, a decade+ of learning, powered by a pool of: 14,900+ Six Sigma Green Belt trained employees 42,000+ Lean trained employees 610+ Black Belts and Master Black Belts 49% of top leadership Lean Six Sigma certified 1 2 3 4 In conducting a floor walk at Genpact, I was truly taken by the visual impact of numerous value stream maps, Lean material and process measurement . If we could capture even a little of what I saw, in my organization, I would be very happy… - Shared Services Leader, Global CPG Company Lean Six Sigma - Embedded in our DNA

22. “Coming together is a beginning, staying together is progress, and working together is success." Wishing you an enriching experience with Genpact