manner to achieve the best possible outcomes. In order to provide high-quality
services, it is crucial and strategic for public services to meet citizens’modern
expectations. Digital technology applications are improving the delivery of public
services to the disadvantaged. Digitalization has increased efficiency, accountability,
and transparency, while reducing corruption in the delivery of services. Using digital
technologies, governments are now able to receive regular feedback from citizens,
which has enhanced the quality of services in Bangladesh. However, academics and
researchers around the world use the term“governance”to describe the complex
actors involved in the service delivery process. SDG 16 seeks to approve accom-
modating and all-inclusive people for sustainable development, a service delivery
method that is equivalent for every resident, and institutions that are active, account-
able, and inclusive. The second chapter of the book illustrates the principles and
strategies for innovating public service delivery using the“Digital Bangladesh”plan
as an inspiring national initiative.
vi Preface
Bangladesh, like many other nations around the world, has been swept up by the
ICT tsunami, forcing the government to embrace the concept of e-government and
ICT-driven governance. Citizens’ability to receive services electronically is one of
the most significant outcomes of these initiatives. In this context, the third chapter
examines the efforts of the government of Bangladesh and identifies a number of
factors contributing to their success. The current situation necessitates the creation of
delivery systems to reach more people. Through e-government initiatives, the ICT
revolution has radically altered the interaction between citizens and the government
and opened a new path for citizens. This chapter assesses the current state of
e-government initiatives and the progress made by the Bangladesh government in
delivering e-services.
The p
ector in Bangladesh is accountable for providing all citizens with
timely and reasonable public services. The public service is comprised of diverse
government divisions, units, agencies, and other specialized bodies. According to
widespread belief in Bangladesh, not all government-provided services are obtained
in a timely and reasonable manner. However, the public service delivery appears
more complex and time-consuming, and it falls short of expectations. The purpose of
the fourth chapter is to investigate and attempt to comprehend the human resource
capacity of the public sector in Bangladesh in light of the challenges posed by
capacity building and human resource development strategies.
Thisfifth chapter examinesvarious containment measures,suchasisolation,
socialdistance, andquarant ine,toprevent thespread ofCOVID-19 inBanglade sh,
aswellasthegovernment ’srespon seandcapacitytomanag ethecrisis.This
qualitat ivearticle discussesCOVID -19cases andprevent ative measures in
Banglade shbased ongovernment docum ents,World HealthOrganization (WHO)
publications, mediareports, andcontem porary literature pertinent tothecontextand
objectivesofthestudy. According tothefindings, thegovernm entofBanglade shis
unable tomaintainCOVID -19prevent ionmeasures.Inaddition,therewereinsuf-
ficient resource stoaddres stheCOVID -19,andtherewasanotable lackofprepa-
ration forcrisismanag ement untiltheendof2020. Inordertoprevent additional
COVID -19transmi ssion atthecommunity level inBanglade sh,thechapte r