Guest Services.pptx For Hotelier and For hotal manegement students

How to do guest service
For hotal manegement students

1. GUEST SERVICES DONE BY RAVALI

2. PAGING PROCESS Paging is the process of locating a guest in a specified area of the hotel. When a guest is not in the room and is expecting a visitor, she may fill a location form and leave the same at the front desk.

3. PAGE BOARD Bell Boy or page boy carries a paging board, with guest name written on it, to different public areas. The old page boards had attached bells to draw attention. Guest, on seeing his name, would contact front desk.

4. PAGING AMPLIFIER

5. PAGING-PUBLIC ANNOUNCEMENT

6. KEY HANDLING PROCEDURES

7. EMERGENCY KEYS This key is used very rarely only in emergency situations like fire, or when an employee is locked in the room. This key opens all the doors of the hotel which are double locked and can also double lock a room to restrict access. It is generally kept in hotel safe, or safety deposit box.

8. GUEST ROOM KEYS These keys are issued to the guest by the front office on arrival. The guestroom keys open a single guestroom but not the double-locked ones. Normally guest keys have heavy key tags to discourage them from taking it out of the premises.

9. MASTER KEYS This is generally issued to Deputy Housekeeper /Assistant Housekeeper. This key allows access to all the room in all the floors of a hotel which is not double locked. It enables Assistant Housekeeper to check any room at any time at random. This key at times can also be issued to Floor supervisor in case they are responsible for many floors at a time.

10. supply keys These keys are used storerooms, linen room, office where the cleaning agents and equipment's, important documents are stored.