Hotel Induction (Eng) updated in 11 Apr 2024.pdf

Learn about the most sustainable hotel group in the world and an insight about Melia Hanoi

1. WELCOME
to Meliá Hotels International
Meliá Hanoi, 12 April 2024

2. ▪MeliáHotels International
▪MeliáHanoi Hotel
▪Hotel tour

3. Meliá Hotels International

5. 1987 Acquisition of the Melia
hotel chain
Change the name to
1950s
The first resort hotel
on Mallorca Island,
Spain
1960s
Expand on Balearic
archipelago
1970s -1980s
Expand in different tourism destination, where
people speak Spanish
1985Official global expansion: Opening SOL Bali,
Indonesia
1956
The first Hotel Altair on
the Mallorca Island
SOL GROUP

6. 1990s
Expansion to Latin America and
the Caribbean, where people
speak Spanish
1999-2009
Presence in European
gateway cities (London,
Milan, Paris).
> 2010
Start of operations in the USA
Consolidation in Cuba, Mexico,
Dominican Republic...
Meliácurrently has hotels in 42
countries.
1995
The Paradisus brand is born
2006
Launch of ME by Meliá
2007
Acquisition of the INNSIDE
brand
2014
Relaunch SOL by Melia
2011
Official name:
2021
Launch of MeliáCollection and
Affiliated by Meliá
2022
Launch of Falcon’s Resorts
by Meliáand ZEL

7. #1HOTELGROUPINSPAIN
#1RESORTHOTELGROUPINTHEWORLD
#3INTHEEUROPE
#16INTHEWORLD
#1HOTELGROUPINLATINAMERICAANDTHECARIBBEAN
#1SUSTAINABLEHOTELGROUPINTHEWORLD

8. Mr. Gabriel EscarrerJulià
Founder and Honorary Chairman of
Meliá Hotels International
Mr. Gabriel EscarrerJaume
Chairman and CEO of
Meliá Hotels International

10. Positioning
Ourbrandsreflectagrowth
strategyfocusedonvariousmarket
segments.
Theycoverthefullrangeof
customerneedsinthesedifferent
segments,bothforbusinessand
leisuretravellers.

11. 19Operating and 4Pre-Opening Hotels –Vietnam
Melia Vinpearl PhuQuoc
Melia VinpearlHai PhongRivera
Melia VinpearlPhuLy
Melia VinpearlThanh Hoa
Melia VinpearlCuaHoi Beach Resort
Melia VinpearlCuaSot Beach Resort
Melia VinpearlHa Tinh
Melia VinpearlQuang Binh
Melia VinpearlHue
Melia VinpearlDanang Riverfront
Melia VinpearlCam RanhBeach Resort
Melia VinpearlTayNinh
Melia VinpearlNhaTrang Empire
Melia Hanoi
Melia DanangBeach Resort
Melia Ba Vi Mountain Retreat
Melia Ho Tram Beach Resort
SOL by Melia PhuQuoc
Gran Melia NhaTrang
SOL by Melia Cam RanhBay
Melia QuyNhon
In operation
Pipeline
Melia Nha Trang
Melia Ha Long

12. Management by values model
“Hospitalityis,morethanabusiness,anattitudetowardslife,
somethingthatcomesfromtheheart.Thatiswhyweareasdeeply
committedtoourguests’enjoymentaswearetoourexcellencein
business.Mindandheartinagreementtoachieveyourtrust,and
oursuccess”
Leisure at heart, business in mind
Our values allow us to make our corporate slogan visible, expressing the perfect
harmony between our hearts and our minds, between the exceptional hospitality we
offer and our excellence and rigor in management.
•SERVICE VOCATION born of our passion for hospitality
•EXCELLENCE & CONSISTENCYbecause we do things well, professionally,
efficiently and consistently
•PROXIMITYbecause we love to share, listen, feel
•INNOVATION because we anticipate the future and innovate to become better
every day
Our corporate values come to life through the behaviors that we promote among all
of us who are part of this great family.

13. Values translated into behaviours
Our corporate values come to life through 12 behaviors that define who we are and who we want to be.
The Human Resources processes are aligned and accompany us in the management of our people
throughout all the phases of their life cycle at Melia.
Yourself
EXCELLENCE
& COHERENCE
Your relationships,
others
PROXIMITY
Your results, the
Company
INNOVATION
Passion
Quality
Efficient communication
Agility
Self-motivation
Constant improvement
Integrity
Teamwork
Diversity
Sustainability
Critical thinking
Proactivity
The customer,
our reason to be
SERVICE
VOCATION
•My customer comes first: their satisfaction is the response to a job well done.
•People trust my work: I fulfil my commitments in the right way and on time
•I listen so I can understand needs: I give simple and direct answers.
•I avoid delays: I look for agile ways to solve problems.
•I am self-motivated: I keep moving forward with a positive attitude despite the difficulties.
•I don’t stick to routines: I look for opportunities to do things better every day.
•I do what I say: my behaviour is honest, ethical and transparent
•I challenge myself to be a better colleague: I build relationships and celebrate the success of
others.
•I treat others as they would like to be treated: I make the most of and acknowledge their
differences.
•I think about the impact my actions have: both on society and the environment.
•I question everything on principle: I propose creative ideas.
•I don’t sit around waiting for things to happen I act and make them happen
SELECTION> LEARNING & DEVELOPMENT > PERFORMANCE MANAGEMENT > WORK ENVIRONMENT

14. BALANCED
AGILE
SPANISH WARMT H
THOUGHTFUL
Văn hóa dịch vụ

16. The Hotel

17. Location
MeliáHanoiisremarkablywelllocated.
Majorbusiness,governmentand
diplomaticcentersareallwithina5km
radiusandHanoi’sOldQuarter,known
fortheallureofitsculturalheritageand
shopping,isfootstepsaway.
Attractions nearby
BookStreet 100 m
HoaLo Prison 250 m
Old Quarter 500 m
HoanKiemLake 650m
St Joseph’s Church 750 m
Hanoi Opera House 1.6 km
ThangLong Citadel 1.9km
Temple of Literature 1.5 km
Ho Chi Minh Complex 2.1 km

18. •Centrallylocatedwithmajorattractionsnearby
•Newlyrefurbishedhotelwithelegantinteriorsand
gorgeousviewsofthecity
•Highqualitypenetrationindexcomparedtoother
5-starhotelsofHanoi(top4)
•ThelargestMICEfacilitiesinthecitycenter
•Award-winningproperty:
BestLuxuryConference&EventHotelin
Vietnam2023(WorldLuxuryHotelAwards)
BestConventionHotelonaGlobalLevel,Best
BusinessHotelinAsiaandBestConference
VenueHotelinVietnam2020(Haute
GrandeurGlobalAwards)
BestConventionHotelinVietnam2020
(International5-starHotelAwards)
LuxuryHotel&ConferenceCenterinAsia
2019-2022(WorldLuxuryHotelAwards)
BestLuxuryBusinessClassHotel2019
(AsiaPacificTravel&TourismFederation)
Leading5-starhotelofVietnam2012-2018
(VietnamTourismAwards)
BestMICEHotelinHanoi2011-2019
(TheGuideAwards)
UNIQUE SELLING POINTS

19. THAILAND
TCC GROUP
Thai Charoen Corporation
VIETNAM
HEM
Hanoi Electrical & Mechanical
Company
MANAGEMENT & ASSOCIATES
S.A.S.-CTAMAD Co.
Ltd.
MELIA HOTELS INTERNATIONAL

20. ORGANIZATION CHART

21. DEPARTMENT

22. FOTO
HOTEL
INFORMATION
ROOMS & SUITES
306 rooms,
including 66 suites,
1 Grand Suite and
1 Presidential Suite
THE LEVEL
Private reception
Premium in-room
amenities & facilities
The Level Lounge access
with complimentary
breakfast, afternoon tea &
evening cocktail
Meeting facility
POWER MEETINGS
2 ballrooms
8 function rooms
2 board rooms
GASTRONOMY
EXPERIENCE
2 restaurants
2 lounges
LIFE ENRICHING
ACTIVITIES
Fitness center
Outdoor swimming pool
Spa with tailor packages
House of Barbaard
GUEST SERVICES
Indoor parking
Tour and leisure activities desk
Wireless internet
Full business services

23. Lobby

24. ROOMS & SUITES
Total: 306 rooms
CATEGORY AREA(m
2
) QUANTITY
Deluxe 32 112
Premium 32 98
Suite 68 34
Family suite 68 2
The Level Premium 32 28
The Level Suite 68 30
Grand Suite 135 1
Presidential Suite 165 1

25. DELUXEROOM
Bright,classicalandinviting,allourDeluxeRoomsare
furnishedwithachoiceofking-sizedbedsortwinbeds,
largeworkdeskswithexecutivechairs,awell-stocked
minibarandin-roomteaandcoffeemakingfacilities.
Quantity: 112 rooms
Size: 32 m
2

26. PREMIUM ROOM
EnjoyabreathtakingbeautyofHanoifromtheheightofour
Premiumroomfeaturingmoderndesignandstate-of-the-art
technology.Allroomsarefurnishedwithachoiceofking
sizebedortwin-sizebeds,alargeworkdeskwithan
executivechair,awell-stockedminibarandanin-roomtea
andcoffeemakingequipment.
Quantity:98rooms
Size:32m
2

27. SUITE
RelaxinoneofourrecentlyrefurbishedSuiteroom
andexperienceluxuryandcomfort.Thesesuites
arespaciousandofferacozybedroomanda
separatelivingroomwithwell-litworkarea,sofa
andcontemporarytechnology.
Quantity:34rooms
Size:68m
2

28. InadditiontothesuperiorfacilitiesofPremium
rooms,guestswillexperiencethemostexclusively
personalizedservicesonourExecutivefloor,which
offersastunningpanoramicviewofthecity.
Quantity:28rooms
Size:32m
2
THE LEVEL PREMIUM

29. Spaciouslycozyandrelaxing,allExecutiveSuites
featureabeautifullivingroomthatisperfectfor
entertainingbusinesspartnersorrelaxingwith
thefamily.Thesuitesfeatureawell-litworkarea,
42”TVinthelivingroom,andseparatebedroom
toinspireyourpursuitofproductivityorrest.
Quantity:30rooms
Size:68m
2
THE LEVEL SUITE

30. Meliá Hanoi is a group or family-friendly hotel
with numerous connecting rooms options
CONNECTING ROOM
CATEGORY QUANTITY
Deluxe -Deluxe 3
Premium -Premium 1
Suite-Deluxe 5
The Level Premium -The Level Premium 2
The Level Suite -Premium 7
Grand Suite -The Level Premium 1
Presidential Suite -The Level Premium 1

31. •Living&diningroom
•Bedroom
•Workingarea
•Bathroom
Quantity:1room
Size:135m
2
GRAND SUITE

33. •Living&diningroom
•Bedroom
•Workingarea
•Bathroom
Quantity:1room
Size:165m
2
PRESIDENTIAL SUITE

35. StepIntoAnotherWorld

36. THE LEVEL ROOM
TheLeveloffersthebestinhospitalitybydelivering
personalizedservicethataimstomeeteveryexpectation.
Roomsarespeciallypreparedandeverythoughtgivento
ensureallthebenefitsofmodern-dayconveniences.
BeaguestofTheLevel,youwillhavemanyprivileges
suchas:
•Exclusivecheckin/checkout
•TheLevelLoungeaccess(withbreakfastbuffet,
afternoonteaandeveningcocktail)
•Complimentaryuseofboardroomfacilitiesforupto3
hoursperstay(subjecttoavailabilities)
•Expresslaundryandotherhighlypersonalized
services.
ExperienceanewlevelofhotelhospitalityatTheLevel.

37. THE LEVEL LOUNGE

38. THE LEVEL MEETING ROOM

40. PRE-MEETING AREA

41. GRAND BALLROOM

42. THANG LONG BALLROOM

43. tFUNCTION ROOM 1+2

44. tFUNCTION ROOM 7

45. LOTUS
FUNCTION ROOMS

46. GASTRONOMIC
EXPERIENCES

47. MOSAICOisanall-dayrestaurantwhichprovides
acasualMediterraneandiningexperienceina
comfortablespacewithexquisitedecoration.
Thebreakfastbuffetwithlivecookingstations
offersawiderangeofgourmetdelicaciestocater
foralltastes.Alacartemenuisalsoavailable
throughouttheday.
Capacity:191seats
Openinghours:6:00–23:00
MOSAICORESTAURANT

50. Located on the 1st floor, CHAM offers diners the
authentic Asian street food and raise it to a new level
thanks to the use of skilled cooking techniques and
high -quality ingredients.
Experiencethe tastefull dishes from the kitchen of
Asia, a place where the aromas, colours and energy of
the street come together to offer an extraordinary
experience.
Capacity: 92
Opening hours: 18:00 –22:00 | Tuesday to Saturday
CHAM RESTAURANT

53. Inspired by the glamour of the 50’s Hollywood stars,
Garbo Gastro Bar offers an elegant and sophisticated
ambience for socializing, networking or just simply
relaxing.
The gastro bar serves a selection of classic cocktails,
snacks, tapas, raw bar, tailored-made Gin Tonics as
well as some delicious desserts.
Capacity: 64
Opening hours: 7:00 –0:00
GARBO BAR

55. LIFE ENRICHING
ACTIVITIES

57. SWIMMING POOL
The outdoor swimming pool with Jacuzzi is
located on the third floor and is accessible via
guest elevators.
The pool is open daily from 7.00 am to 7.00 pm
with food and beverage service.

58. FITNESS CENTRE
The fitness center is open 24 hours with gym
instructor from 7.00 am to 10.00 pm. It also
offers classes on Yoga and Rhumba for guest
seeking a guided workout

59. OASIS SPA
Afteralongdayofsightseeing,theOasisSpais
onhand.Choosefromourrangeofsignature
massagesorbeautytreatmentsand,inthe
trainedhandsofourtherapists,sootheintothe
ultimaterelaxationexperience.

60. AIRPORT TRANSFER
Afteralongflight,ourcarpick-upservicegives
passengerstopsafety,superlativecomfortand
apeacefulfeelinginaMercedes-BenzE200
(2023)

61. ENTERTAINMENT

62. STARDUST
E-GAMING CLUB
LasVegasinHanoi!StardustE-GamingClubis
anauthenticcasino-stylegamingarenalocated
inMeliaHanoiHotel.Itisthelargestgaming
clubinHanoi,offeringunbeatablecustomer
serviceandthemostexcitinggames,manyof
whichareidenticaltothemachinesfoundin
casinosinLasVegasandMacau.

63. Helipad Area

65. Ask about our special offers for weddings and
celebrations and we promise to custom-design
for you an unforgettable day.
Our team of professionals will handle every
aspect of your event so you can relax and fully
enjoy your day, knowing that everything is in
capable hands.
With our special changing room for the bride,
you will enjoy every second of the day, making
it the best day of your life! You would almost
think we aren’t there.

67. Parking Area (~250 Cars)

68. SOCIAL MEDIA CHANNELS
@MeliaHanoiHotel
Scan here:

69. @HRMeliaHanoi
Scan here

70. @MeliaHanoiRecruitment
Scan here

71. GREETING & GROOMING STANDARD

72. How to greet the guests? | CáchnóilờichàođếnKháchhàng
01
02
Full Sentence | Câuchàođầyđủ:
“BIENVENIDO! XIN CHÀO,
WELCOME TO MELIA HANOI!”
03
72
Short Sentence | Câuchàongắngọn:
“BIENVENIDO! XIN CHÀO”
Greeting In-house guests| CâuchàoKhách
đanglưutrú: “XIN CHÀO”
04
Bow your head lightly & put your right hand onto
the heart area when saying these greetings.
Hãycúinhẹđầu& đặttayphảilênphíaphầnngực
(tim) khichàokháchvớicáccâuchàotrên.

73. Appearance standards
Mandatory for all Melia Hanoi staff

78. THANK YOU
FOR BEING PART OF OUR FAMILY!