Housekeeping importance and function

Housekeeping importance and function

1. A presentation on Copyright 2008 PresentationFx.com | Redistribution Prohibited | Image © 2008 Thomas Brian | This text section may be deleted for presentation . The Function s & Importance of Housekeeping

2. Submitted To: Name: Prof.Mohammad Ahsan Ullah Head, Dept. of Tourism & Hotel Management Submitted By: Name : Mohammad zahedul Islam Roll NO: 87

3. Definition of Housekeeping…….. Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping and bill pay. These tasks may be performed by the household members, or by other persons hired to perform these tasks. The person who is employed to manage a household and the domestic staff is called housekeeper.

4. Functions of Housekeeping Cleaning Rooms and Public Areas Bed making Linen Management Laundry Services Key Control Safety and Security Interior Decoration Room Maintenance

5. Functions of Housekeeping……. Cleaning Rooms and Public Areas: Housekeeping department cleans the rooms and toilets and wash basins in the room. Apart from cleaning the guest rooms, housekeeping department is also responsible for cleaning floor, terraces, elevators etc. Bed making : A guest requires a comfortable bed to take rest, relax and enjoy . Linen Management: One of the important jobs of the Housekeeping Department is clothes and linen management. This involves all functions from purchase of linen to laundering, storage, supplies and to condemnation of this department . Laundry Services: It is the job of the Housekeeping Department to ensure clean and hygienic washing of all the linen items, and then distributing them to different areas of the hotel.

6. Key Control : Key control is one of the major jobs of the housekeeping department. The room keys have to be handled efficiently and safely before and after letting the room . Safety and Security: The Housekeeping Department is responsible for maintaining a peaceful atmosphere in the hotel. If the guests and staff always fear for their safety and the safety of their belongings, the atmosphere will be very tense . Interior Decoration: Interior decoration is the art of creating a pleasant atmosphere in the living room with the addition of a complex of furnishings, art, and crafts, appropriately combined to achieve a planned result or design. These arts and crafts have to be well maintained by the housekeeping department.

7. Room Maintenance: Good housekeeping department is just as responsible for the hotel's maintenance as an engineering department. In an ideal environment , the housekeeping staff and managers should act as the eyes and ears of the engineering department. If damaged or broken items are not reported, they can't be fixed. Proper maintenance will make the perception of cleanliness easier to maintain and reduce guest complaints.

8. Importance of Housekeeping Do not focus only one service. Guest satisfaction. Care and comfort. Deals with many situation. Communication between front office and housekeeping department. Revenue

9. Importance of Housekeeping…… Do not focus only one service: First of all, the housekeeping department as vital in the services provided to you when you stay in a hotel. This department has many duties and it does not focus only in one service . Guest satisfaction: Housekeeping is an important and integral part of the guest experience and satisfaction. Care and comfort: Achieve the maximum efficiency possible in the care and comfort of the guests and in providing support services for the smooth running of the hotel. Every hotel spends a lot of effort in ensuring the quality of beds, mattresses, channel music, TV, air conditioner if applicable, attached bar etc. The guest should feel like he is staying at his home.

10. Deals with many situation: The housekeeping also deals with many situations that a guess is not able to see, and that as a department have to take care of such situations . For example, when a guest has an early or an unexpected departure; this department has to help the guest to leave; the department´s main goal has to be to provide an easy time in our guest´ rush; housekeeping can provide a shuttle to the airport, facilitate the checkout process among others . Communication between front office and housekeeping department : it is a key issue. Because room attendant get the information about the room status to the front desk. Whether the room is able to sell or not . Revenue: In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing Safety and Security:, Décor etc.