Customer Service Issues Within Cricket
Lead effective workplace relationships
Assessment Task 2: Project
Part A
Agenda
To:
[email protected];
[email protected];
[email protected];
From:
[email protected];
Subject: Recent customer service issues within Cricket Equip
Date: 21/10/15
Meeting topics to be discussed:
1. Meeting introduction and welcome. 9.00 am 9.10 am
2. Current customer service issues within Cricket Equip. 9.10 am 9.45 am
3. Cricket Equip s customer service standards and requirements. 9.45 am 10.00 am
4. Recommendations for customer service improvement. 10.00 am 10.30 am
5. Staff feedback on how customer service can be improved. 10.30 am 11.00 am
6. Staff training needs of customer service. 11.00 am ... Show more content on Helpwriting.net ...
You should explore at least one external opportunity and construct an email that you might send to an
external training provider seeking information about the training. Your email must be written clearly
and respectfully. Include a copy of the email as an appendix to the one page report as indicated below.
Range of opportunities for staff training
Explanation
Career planning
The activities we need to take in order to achieve our career goal. This includes: knowing our interests
and abilities, and exploring learning options and actions plan to achieve our career goals.
Accredited and non accredited training
We can be provided either recognized qualifications or specific needs by attending these training.
Buddy systems
This is where individuals are paired and one would take responsibility for the welfare and safety.
Buddy systems would help to promote friendship and support between peers.
Coaching
This is where people can be trained or supported to achieve a specific goal.
Counselling
People can get advice, opinion and instruction directly.
Mentoring
Learners/ Employees will be trained and supported by a senior or experience individuals, who may be
counselors or advisors.
On or off the job training and development
This type of training is provided away from workplace in order to minimize distractions and
encourage trainees to pay full attention. It includes lectures, case studies and simulation...