Importance of Non-verbal .pptx

This is my report in EDM 221 - Communication in Educational Management Course in Graduate School.

I hope this will help you with your report. Thank you!

1. COMMUNICATION IN EDUCATIONAL MANAGEMENT EDM 221 Importance of Non-verbal Symbols Categories/types of non-verbal symbols EMILIO FER G. VILLA Reporter

2. WHAT IS COMMUNICATION? The process of creating and exchanging meaning through symbolic interaction. We exchange information and ideas with others using symbols.

3. WHAT KIND OF SYMBOLS? Verbal – words you use. Non-verbal – anything except spoken words. It includes sound and movements. Examples of non verbal communication: Gestures Facial expressions Posture Attire Tone of voice

4. NON VERBAL COMMUNICATION Nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source (speaker) and his or her use of the environment and that have potential message value for the source or receiver. Communication not involving the spoken words is referred to as non-verbal communication. Non-verbal communication involves sending and receiving messages through gestures, body language, posture, facial expressions, clothing etc.

5. CHARACTERISTICS Present in most interpersonal conversations Conveys more information than the verbal communication 65-70 of transaction is due to nonverbal communication. Verbal and nonverbal communication plays an important role in how people interact with one another. People are using around 35% verbal communication and 65% nonverbal communication in daily life. “The most important thing in communication is to hear what isn’t being said.” - Peter F. Ducker -

6. CHARACTERISTICS Usually believed over verbal communication. As it is harder to hide or fake our nonverbal clues. It is the primary means of communicating emotion. You can usually tell how they are feeling without them saying a word. It is meta communicative, for example, a wink for sarcasm or covering your mouth with our hand to indicate we are telling a secret.

7. IMPORTANCE OF NON VERBAL COMMUNICATION Strengthens the first impression and it is important because the first impressions affects our perception. It plays a role in face to face situation It expresses on verbal paralinguistic messages Provide feedback Regulate the communication Reinforce or modify what is said Convey information about emotional state People are must less conscious over non verbal communication as it is much more emotional and impulsive

8. WHY NONVERBAL COMMUNICATION MATTERS At work, you may find yourself communicating with colleagues throughout the day without saying a word. Think about how your body language, facial expressions, posture and eye contact can enhance and reinforce your workplace conversations. whether you are leading a presentation at a meeting, chatting with co-workers in the hallway, or talking to your boss in his or her office, nonverbal communication affects the interaction. Nonverbal communication also plays a role in social settings like lunches, office parties and after-work activities.

9. WHY NONVERBAL COMMUNICATION MATTERS At its core, good verbal communication skills allow employers to share information across the company, and help them reinforce relationships with their colleagues. However, the ability to communicate without words could influence how employees perform. Successful interactions at work depend on both managers and their team’s ability to use and read body language.  According to  career and small business website Chron , a manager communicating positive nonverbal cues when speaking with employees can increase employee morale, as well as their job performance.

10. Categories/Types of Non-verbal Symbols 1 1 Oculesics 2 Facial Expression 3 Gesture 4 Posture 6 Proxemics 5 Haptics 7 Cronemics 8 Personal Appearance

11. OCULESICS When a lecturer notices that most of the students are not looking at him/her, s/he might conclude that they are not paying attention.  Eye contact indicates that the students are paying attention, giving respect to their teacher and experiencing certain emotions in response to what is being taught.

12. OCULESICS A deeper insight based on technical grounds reveals certain trends in these eye behaviours that are categorized as “ Oculesics ”.

13. OCULESICS Oculesics is a form of nonverbal communication that derives meaning from eye behaviour . It is a subcategory of kinesics — the study of body language — which decodes eye movement, gaze, eye behaviour and everything your eyes may be conveying in a secret code.

14. Primarily, the following four factors are used to interpret eye gestures: Eye Movement Length of Duration of Contact Intensity Direction

15. Eye Movement People cover or shield their eyes when they feel threatened or repulsed by what they are seeing. Needless to say, it is an indicator of discomfort. This is an innate behaviour — children who are born blind still cover their eyes when they hear bad news.  Eye blocking could also be done in the form of eye rubbing or excessive blinking.

16. Eye Movement Lowered eyelids indicate being sad or hurt. Squinting at someone indicates suspicion. Raising eyebrows is a gesture of congeniality. Darting eyes often means that the person feels insecure and is looking for escape routes from talking to another person.

17. This is a culturally variable phenomenon. Various cultures have different interpretations of eye contact. In Western cultures, looking in the eyes while talking is considered a symbol of honesty.  In African cultures, lowering down your gaze is an expression of humility. In Japan, prolonged eye contact is considered rude, disrespectful and at times threatening. In China, too much eye contact is considered rude. Length of Duration of Contact

18. In the Middle Eastern countries, people tend to use continuous eye contact to reflect keen interest. It makes one question: how long is too long? Studies show that on average, the most comfortable eye contact lasts around 3 seconds. It means that it only takes 3.3 seconds of staring to freak one out! Length of Duration of Contact

19. The size of the pupils is controlled by muscles in the coloured part of the eye (iris), which in turn controls the amount of light entering the eyes.  hen human beings like what they see, they want to allow more light to enter their eyes to have a better look.  This causes pupil dilation, more familiarly known in medical terms as “mydriasis”. Pupil dilation is a sign of interest.  Intensity

20. When an individual sees something offensive, their pupils constrict to block out the offensive image. Nevertheless, pupil constriction and dilation is also a light-dependent phenomenon. Intensity

21. When someone looks right into somebody’s eyes, this is generally a good sign. After all, most of us will try to look into someone’s eyes to show interest. Usually, people look away because they’re processing something. Direction While looking up indicates contemplation, looking down is not a good sign. It could also express guilt or disinterest. It is like saying, “My God!” with their eyes. Constantly looking down, on the other hand, signals submissiveness.

22. Looking in the upper-left direction indicates the person may well be trying to fetch something from their immediate visual memory. Looking towards the lateral left indicates an effort to recall a song or a sound memory. Direction The devil isn’t really on your left shoulder — he’s on your left collarbone. So, if someone is talking to themselves or is deep in thought, they will likely look towards their lower left.

23. Looking towards the upper-right corner of their eyes could mean the person is creating a visual image of something or it could potentially indicate that they are lying.  Direction If someone is potentially lying about a conversation, they are likely to look towards their lateral right.  When you close your eyes, remember, you always move them towards the lower right.

24. References: https://www.slideshare.net/waqasdilasa/nonverbal-communication-8696831 https://www.learnpick.in/prime/documents/ppts/details/165/non-verbal-communication https://ucpathjobs.org/working-at-uc/nonverbal-communication-matters-workplace/#:~:text=However%2C%20the%20ability%20to%20communicate,could%20influence%20how%20employees%20perform.&text=According%20to%20career%20and%20small,well%20as%20their%20job%20performance. https://spectramagazine.org/life-sciences/oculesics-science-speaks-where-words-do-not/#:~:text=Oculesics%20is%20a%20form%20of,conveying%20in%20a%20secret%20code. https://www.ifioque.com/nonverbal-communication/facial_expression