KOPPACT.pptx

ET I Inc v

1. COMMUNICATION Communication is the transfer of information and understanding from one person to another person. It is a way of reaching others with facts, ideas , thoughts and values. --Keith Davis Sem –ii Dr.Shramita

2. Classification of Communication VERBAL NON VERBAL

3. Classification of Communication Verbal (30%) Non Verbal (70%) Oral Written Body Language Auditory Visual symbols

4. Verbal (30%) Oral Written Face to face conversations Letters Telephonic conversations E-mails Seminars Notices Meetings Circulars Presentations Reports GD’s Newsletters Interviews Faxes Voice conferences Proposals etc. etc.

5. Silent Actors(Non Verbal Communication)

6. Non Verbal (70%) Body Language Auditory Visual Symbols K inesics Sound Signal Color O culesics Bell Pictorial representation P roxemics Buzzer Posters P aralanguage Whistle Graphs A rtifacts Tunes Charts C hronemics Maps T actilics ( Haptics ) Signs & Signals

7. Non Verbal Communication KOPPACT K- Kinesics O- Oculesics P- Paralanguage P- Proxemics A- Artifacts C- Chronemics T- Tactilics

8. Kinesics The study of body language – is the most important aspect of Non-verbal communication. Body language is very suitable for expressing feelings and emotions. It includes Facial Expressions, Gestures & Postures

9. Facial Expressions Face is the index of mind. Expert communicators are masters of this art. Facial expressions can convey a wide range of responses like acceptance, rejection, satisfaction, dissatisfaction, anger, worry, surprise, shock, etc. For example, A subordinate completes an assignment and takes it to his boss. The boss glances at the work and gives a smile. The smile expresses the boss’s satisfaction and approval. Wrinkles on face suggests worry.

10. Facial Expressions

11. Gestures Gestures are the movement of the head, hands, shoulders or torso to express an idea, feeling or emotion. Speakers often use gestures to underscore their words. Speech & Gesture go together

12. Gestures Hand Gestures – Enumerative ,Descriptive , Symbolic, Locative Head Nod Shoulder Shrug

13. Gestures

14. Postures Posture means the way in which someone usually stand , sit or walk Postures can suggest whether one is relaxed or tensed up, enthused or feeling low. Sitting or standing with head erect suggests self-confidence, dignity and determination. ** At interviews, the candidates postures entering the room, sitting in the chair and responding to the questions convey a lot of significant details about their personality.

15. Postures

16. Oculesics Eye contact regulates interaction. We like to maintain eye contact with the speaker if the topic of discussion is pleasant, but in unpleasant situations, we tend to look sideways or lower our eyes. Influential and high-status people maintain high levels of eye contact. Eye contact indicates our willingness to interact while its absence suggests the desire to withdraw. Good eye contact suggests self confidence, friendship, interest, affection. On the other hand absence of eye contact suggests inattentiveness, guilt, impatience.

17. Proxemics Communication experts call it ‘Proxemics’ Distance between sender-receiver Space is called proximity

18. Proxemics Intimate (Physical contact to 18’) Personal (18’ to 4’ ft.) Social (4’ to 12’ ft) Public (12’ ft to …) as far as one can see or hear

19. Para linguistics The term paralanguage refers to a wide range of vocal characteristics like tone, pitch, speed of delivery, the use of pauses, word stress, etc. Great orators know how to use these cues effectively.

20. Pitch :(Direction of Pitch, Range of Pitch --Highness and lowness of voice) Speed/Rate: (How fast you are speaking?) Volume: (How loudly or softly?) Pause: (Voice Quality: Even in Telephone) Stress: (Volume and Pitch: Amount you emphasis placed in words) **example: I like him very much

21. Artifacts Clothing Jewelry Perfume Beauty Aids

22. Artifacts

23. Time (Chronemics) Study of how we use time to communicate Time is money in business environment Time management is important

24. Tactilics Tactile communication  is a form of nonverbal communication and the way by which people and animals communicate via touching. Touch is the most effective means to communicate feelings and emotions. The withholding of touch may communicate a variety of negative feelings.

25. Touch in Humans Friendship - Warmth Touch Professional - Functional Touch Social - Polite Touch Love - Intimacy Touch

26. Warmth Touch

27. Professional …

28. Social…

29. Intimate…

30. Guidelines to Improve Non Verbal Communication Feedback from friends Monitor yourself (Monitor your non verbal communication Learn to interpret other Audio tape/Video tape of own voice and presentations

31. Thank You