Learning ,training and development

The different process which dominos apply for the training of their new recruits.

1. Learning ,Training and Development Analysis on Job training of Domino’s

2. Team member Akanksha Tyagi Amit Kumar Verma Abhishek Kumar Singh

3. Points to be discussed About the company Job Analysis Purpose of Job Analysis Recruitment and selection Process at Dominos Training Method HR Development Program

4. About company Domino's Pizza Inc. Type Public Industry Food delivery Franchising Restaurants Founded (June 10, 1960; 57 years ago) in  Michigan ,  US Founders James Monaghan Tom Monaghan Headquarters Domino's Farms Office Park, Ann Arbor, Michigan, US Number of locations  13,811 (2017) Area served Worldwide Key people J . Patrick Doyle  ( CEO )

5. Continued.. Products Chicken wings Dessert Pasta Pizza Submarine sandwiches Revenue   US$ 2.47 billion (2016) US$ 2.21 billion (2015) Number of employees  260,000 (2016) Website dominos.com

6. Values,Mission and Vision of the company VALUES Treat People as you’d like to be treated Produce the best for less Set the bar high,train,never stop learning We are not ordinary,we are exceptional VISION No.1 in people No.1 in pizza MISSION SELL MORE PIZZA HAVE MORE FUN!! ‘ Exceptional people on a mission to be the best pizza delivery company in the world’’

7. What is job analysis Job Analysis means a process where the company analyses and defines the skills required to perform a particular job in the company.

8. CONTINUED..

9. Purpose of job analysis

10. Job analysis at Domino’s

11. Recruitment and selection process at domino’s Generally, recruitments are either taken care by the HR Department Head or the manager. The HR department then goes through the database of candidates it has or it would send the requirements through Classifieds, Job portals, etc. The requirement advertisement should mention the Job Analysis (Job Description and Job Specification) so as to avoid attracting unnecessary applications. After the recruitment process is accomplished it gives way to the selection process. Selection process takes place after the HR department has shortlisted from among the received applications in various departments according to the need of organization.

12. Job Analysis @Domino’s PIZZA MAKING TRAINING Domino's have endeavoured to establish a reputation for being a home delivery specialist capable of delivering pizzas within 30 minutes or else FREE to a community of loyal consumers from all our stores around the country. Target time Resource needed Key learning points Read & practice Skill check

13. INTRODUCTION The training is self-paced and delivered via an online training portal as well as practical job training and cross training that occurs in the store. Team members receive awards badges as they achieve certain levels. Modules Covered in the program: Policies and Procedures Workplace health and safety Food safety Customer service skills Safe delivery and scooter safety Pushbike safety Security Dough making and pizza making Cleaning Promotional Kits

14. PIZZA DELIVERY TRAINING When you drive down the road: Delivery troubleshooting Payment at the door Driver check in and drop Driver check out At the door

15. Box folding and storage Fold the lid so that the flaps go behind and over the bottom flaps. Ask your manager how to apply box tops. Store boxes by size with groups stacked on top of each other, when the manger takes inventory he or she can quickly count the groups to figure out how many boxes are in stock. A box is a food contact surface like a dinner plate or pizza cuter so must be store on clean rack or shelf. During the shift, keep the front of the cut table stocked with pizza and side boxes.

16. ORDERING Answering the phone is 1 priority Telephone etiquette Phone script Telephone hold procedure Suggestive selling Takeaway customer priority and ordering Takeaway payment transaction

17. other training Personal hygiene Personal safety Chemical safety Total satisfaction guaranteed Box labelling Maps and delivery areas Using hot bags

18. HR Development Program Domino’s fast-paced global business requires support from strong HR professionals with a broad range of experiences. Leadership Development Program The goal of the Leadership Development Program is clear for us…we’re using it to develop the future leaders of this company. We find bright, highly motivated students and then give them the training and development opportunities they need to become extraordinarily successful at Domino’s.

19. In store training in domino’s Store team members receive extensive training that prepares them for "making, baking and taking" pizzas from Assistant manager and general manager by conducting crew training programme.

20. Conclusion Domino’s offers robust, accelerated on the job training or direct instruction the earliest forms of training complemented by formal leader ship development course These include opportunities in : Presentation Skill Pizza Prep school Interview

21. THANK YOU