Lectur 3 Types of communication.ppt English

English

1. Types of communication Lecture-3

2. Types of Communication Five  types of communication Verbal communication Nonverbal communication Written communication Visual communication Listening communication

3. Verbal Communication: Verbal communication occurs when we engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc. Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a scheduled meeting. When to Use It The best time to show your  verbal communication skills  is in group settings, where you must get your point across. Speaking to others gives you more control over how your words are interpreted and lets you react in the moment. Being able to talk capably in front of others in a meeting or presentation also projects an air of confidence, which gives your words more authority and can impress your co-workers.

4. How to Get Better The quality of your verbal communication is decided by four key factors: . Word choice . Structure (at both the sentence level and across your whole spoken piece) . Clarity . Intonation (pitch, tone and cadence)

5. Nonverbal Communication: Action speaks louder than words all around the world. What we do while we speak often says more than the actual words. The range and variety of nonverbal signals is almost endless but you can grasp the basics by studying six general categories: Facial expression, Gesture and posture, Vocal Characteristics, Personal appearance, Touch and Time and Space.

6. Nonverbal Communication: Facial expression : Your face is the primary site for expressing your emotions; it reveals both the type and the intensity of your feelings. Your eyes are especially effective for indicating attention and interest, influencing others, regulating interaction and establishing dominance. Gesture and posture : By moving and not moving your body ,you express both specific and general messages. Ex: slouching and leaning forward, fidgeting and walking briskly .

7. Vocal Characteristics : Your voice also carries both intentional and unintentional messages. Consider the sentence “what have you been up to?” If you repeat the question changing your tone of voice and stressing various words, you can consciously convey quite different messages. Personal Appearance : People respond to others on the basis of their physical appearance. Your goal is to make a good impression, adopt the style of the people you want to impress. Grooming, Clothing, Accessories , style– you can control all of these .

8. Touch : Touch is an important way to convey warmth, comfort and reassurance. Touch is so powerful ,in fact, that it is governed by cultural customs that establish who can touch whom and how in various circumstances . Time and Space : can be used to assert authority, imply intimacy and send nonverbal messages. For instance some people try to demonstrate their own importance or disregard for others by making other people wait; others show respect by being on time.

9. Improving Nonverbal Communication Skills: A . Understand the roles that nonverbal signals play in communication: . Nonverbal signals complement verbal language by strengthening, weakening or replacing words. . Nonverbal signals reveal the truth often conveying more to listeners than spoken words. B . Recognize nonverbal communication signals: . Note that facial expressions(especially eye contact)reveal the type and intensity of a speaker’s feelings.

10. . Watch for clues from gesture and posture. . Listen for vocal characteristics that signal who the speaker is, the speaker’s relationship with the audience, and the emotions underlying the speaker’s words. . Recognize that listeners are influenced by physical appearance. . Be careful with physical contact, touch can convey positive attributes but can also be interpreted as dominance and other interest. . Pay attention to the use of time and space.

11. Written Communication: Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner . Visual communication: We are a visual society. Think about it, televisions are running 24/7, Facebook is visual with memes, videos, images, etc.

12. Listening communication: The  act of listening  does not often make its way onto the list of types of communication. Active listening, however, is perhaps one of the most important types of communication because if we cannot listen to the person sitting across from us, we cannot effectively engage with them. Think about a negotiation –Without listening, it is impossible to assess, and difficult to achieve a win/win outcome.

13. References: https://drexel.edu/graduatecollege/professional-development/blog/2018/July/Five-types-of-communication/ Buisness Communication Today: Courtland l Bovee and John V, Thill,Pearson Education, Eighth edition https://humanfocus.co.uk/blog/the-four-types-of-communication-and-when-to-use-them/