Lesson 2 - Types of Communication powerpoint.pptx

Lesson 2 - Types of Communication Basic Interpersonal Communication

1. BASIC INTERPERSONAL COMMUNICATION LESSON 2: Types of Communication

2. Communication in Aviation

3. Communication Functions

4. Mode of Communication

5. Verbal Communication I nterpersonal communication Using a medium of spoken language (oral) and written Verbal communication is often accompanied by non-verbal communication Verbal communication in aviation activities: Accent and speech modulation The reaction of an interlocutor, degree of spoken fluency or the content of expression Language of aviation phraseology and related fixed phraseology phrases

6. Verbal Communication Oral communication Spoken words are used. Includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking

7. Types of Oral Communication Meetings Discussions Face-to-face conversations Speeches Presentations Telephone conversations, and so on.

8. Oral Communication Strategies

9. Written communication Written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.

10. The Five Cs of Effective Written Communication

11. Reasons Why Written Communication Is Important Helps to get the message across clearly Helps to keep a record of what was communicated Helps avoid misunderstandings Helps save time Helps to communicate complex ideas Helps reduce ambiguity Can be reviewed and revised Can be shared easily Allows for standardization Improves communications skills

12. 3-Step Writing Process

13. Non-Verbal Communication Conveying information without using words Visual perception - body language 80% of what we communicate involving our actions and gestures versus only 20% being conveyed with the use of words.

14. Example of Non-Verbal Communication in the Workplace Looking co-workers in the eye when speaking with them to be fully engaged in the interaction Using excitement in your voice when leading work meetings to project your passion for a specific topic Walking down the hall with your head held high to convey confidence in your abilities

15. Visual Communication T he practice of using visual elements to convey a message Effective visual communication should be equally appealing and informative Common visual communication strategies includes: Using  data visualization  to show the impact of your work Using shapes and lines to outline relationships, processes, and flows Using  symbols and icons  to make information more memorable Using visuals and data to tell stories  Using  colour  to indicate importance and draw attention

16. T ypes of V isual C ommunications C ommon types of visual communications in the workplace Process Diagrams Infographics Flow Charts Roadmaps Charts and Graphs Visual Reports Presentations Mind Maps 16

17. Uses of V isual C ommunications Engage your audience Communicate complex information Tell a story and convey emotion Simplify information Communicate the impact of your data 17

18. Types of Formal Communication

19. Downward Communication Messages sent from top management down to subordinates... 1. Implementation of goals and strategies 2. Job instructions and rationale 3. Procedures and practices 4. Performance feedback 5. Indoctrination 19

20. Downward Communications Problem Drop Off Distortion Loss of message content Dealing with Drop Off Use right communication channel Consistency between verbal and nonverbal messages Active listening 20

21. Upward Communication Messages transmitted from the lower to the higher levels in the organization ’ s hierarchy 1 . Problems and exceptions 2. Suggestions for improvement 3. Performance reports 4. Grievances and disputes 5. Financial and accounting information 21

22. Upward Communication Problem Many organizations make a great effort to facilitate upward communication Despite these efforts, barriers to accurate upward communication exist Managers may resist hearing about employee problems Employees may not trust managers sufficiently to push information upward 22