Lesson 5 Communication in Multicultural Context.pptx

Multicultural Context

1. 1 Prepared by Miss Joscelle Joyce L. Rivera, LPT, MMEM

2. C o mmonly Mispronounced Words

3. 1. Faux pas [ foh-pah ]

4. 2. boatswain [BOW-sun]

5. 3. bon appétit [ bow nap-uh-TEA ]

6. 4. February [ FEB- roo -air- ee ]

7. 5. Eau -de-toilette [uh-de- twah - leht ]

8. 5. Eau-de-cologne [uh-de- kolon ]

9. 5. Eau -de-parfum [uh-de- pahr - foh ]

10. Objectives I am Ma’am J o scelle Joyce Rivera At the end of the lesson, you should be able to: increase cultural and intercultural awareness; develop sensitivity in communication of ideas; demonstrate an awareness of the reality of cultural diversity. 10

11. With the emergence of a global society, the academic and professional environments have become multicultural. That means you coexist with people from diverse or different cultural backgrounds, beliefs, religion, gender, nationalities, religion, and ethnicity. 11

12. For example, it is very normal for Americans to shake hands as a form of greetings but not for the Japanese who bow when they greet each other. Another is "nodding" to mean "yes" in some nationalities like Indians and Latin Americans, but in other countries like Syria, Turkey, and Greece "nodding" means "no." 12

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16. 16 Ke - kou - ke -la= “bite the wax tadpole”

17. THE DEVELOPMENTAL MODEL OF CULTURAL SENSITIVITY

18. According to Bennett (2004), the developmental model of intercultural sensitivity (DMIS) has six stages which are as follows: 18

19. 19 Stage 1: Denial a person in the denial stage might be heard telling "All cities are the same; they all have tall structures, fast food chains, and coffee shops." Stage 2: Defense A person in the defense stage might be heard talking: "This culture does not tell life the way we do; our culture is certainly advantageous." "Their practices are better than mine; I wish I were one of those." Stage 3: Minimization A person in the minimization stage might be heard telling: "Once we look through the cultural differences, we surely are just the same!" Stage 4: Acceptance A person in the acceptance stage might be heard talking: "These individuals and I have various values and experiences, and I know we can gain knowledge from one another." Stage 5: Adaptation a person in the adaptation stage might be heard saying: "To solve our issue, I have to re-align my approach to see both my own and my counterpart's background."   Stage 6: Integration A person in the integration stage might be heard talking: "I can view things from the perspective of different cultures."

20. According to Bennett (2004), the developmental model of intercultural sensitivity (DMIS) has six stages which are as follows: 20 Stage 1: Denial The individual does not recognize cultural differences; Stage 2: Defense The individual starts to recognize cultural differences and is intimidated by them; Stage 3: Minimization Although the individual sees cultural differences, he/she banks more on the universality of ideas than cultural differences; Stage 4: Acceptance The individual begins to appreciate important cultural differences in behaviors and eventually in values; Stage 5: Adaptation The individual becomes very open to world views when accepting new perspectives; and   Stage 6: Integration The individual starts to go beyond his/her own culture and sees himself/herself and his/her actions based on multifarious cultural viewpoints.

21. INTERCULTURAL COMMUNICATION SKILLS 21

22. . Vulpe , Kealey, Protheroe and Macdonald (2001) of the Centre for Intercultural Learning released a publication entitled "Profile of the Interculturally Effective Person," 22

23. Unique Cultural Traditions Around The World 23

24. 1.     Choose the Flowers You Give to a Russian 24 20 Fascinating Cultural Traditions Around the World (daytranslations.com)

25. 2. Be Careful of What you Give to Chinese Colleagues 25 20 Fascinating Cultural Traditions Around the World (daytranslations.com)

26. 3. Don’t Ask for Salt When Dining in Egypt 26 20 Fascinating Cultural Traditions Around the World (daytranslations.com)

27. 4. Giving tips 27 Surprising Customs From Around The World (theculturetrip.com)

28. 5. Slurping in Japan 28 Surprising Customs From Around The World (theculturetrip.com)

29. According to Vulpe et al. (2001), one of the major competencies of an intercultural effective person is intercultural communication, whose core skills include the following: 29

30. Ability to express understandable and culturally sensitive thoughts, feelings, opinions and expectations Ability to engage and immerse in the local culture and language Ability to establish shared meanings with the local people to avoid stereotyping and miscommunication 30 Core Skills:

31. Ability to develop a language capacity such as using local greetings and opportunities to use the local language in other contexts Ability to empathize with how the locals see the world 31 Core Skills:

32. The ART of saying “HELLO” 32 Bump noses - Qatar, Yemen, Oman, United Arab Emirates 10 Different Greetings from Around the World - AFAR

33. The ART of saying “HELLO” 33 Air kiss on the cheek- France, Italy, Spain, Belgium, Portugal, Latin America, Ukraine, and Québec, Canada 10 Different Greetings from Around the World - AFAR

34. The ART of saying “HELLO” 34 Rub noses (and sometimes foreheads) New Zealand 10 Different Greetings from Around the World - AFAR

35. The ART of saying “HELLO” 35 Shake hands Botswana, China, Germany, Zambia, Rwanda, and the Middle East 10 Different Greetings from Around the World - AFAR

36. The ART of saying “HELLO” 36 Clap your hands- Zimbabwe and Mozambique 10 Different Greetings from Around the World - AFAR

37. The ART of saying “HELLO” 37 Put your hand on your heart Malaysia 10 Different Greetings from Around the World - AFAR

38. The ART of saying “HELLO” 38 Bow Cambodia, India, Nepal, Laos, Thailand, and Japan 10 Different Greetings from Around the World - AFAR

39. GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT 39

40. Avoid asking inappropriate or personal questions. Avoid stereotyping or generalizing certain groups. Keep an open mind and be flexible. Avoid using jargons, clichés, highfalutin terms, technical terms, acronyms, and gender- biased language. 40 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

41. Be sensitive, polite, tactful, and respectful at all times particularly in relation to cultural practices, attitudes, and beliefs. Learn and understand the value of diversity. Develop intercultural communication skills. Eliminate gender-biased words or sexist language particularly in writing. 41 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

42. In case you do not get the message conveyed by the person you are communicating with, request him/her to repeat the message or simplify it. Learn and observe physical distance or space in dealing with other people. In some cultures, shaking hands and hugging may not be appropriate. Listen attentively when others are speaking. 42 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

43. Observe patience in listening to other people's ideas, which may not be the same as yours. Pay attention to your non-verbal communication. Learn non-verbal cues of other cultures. Respect a person's rights to confidentiality and privacy. 43 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

44. Show consideration. Speak gently and politely; never shout to be understood. Stay calm, cool, and composed when you make a mistake or feel embarrassed by others. Culturally, others do not mean to embarrass you. 44 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

45. Make positive interpretations of the actions and words of other people. When you feel strange or uncomfortable about something being communicated by other people… request them to clarify their meanings and intentions before you express your emotions and ideas. 45 GENERAL GUIDELINES FOR COMMUNICATING IN A MULTICULTURAL CONTEXT

46. Place your screenshot here GENDER-BIASED WORDS OR SEXIST LANGUAGE 46

47. 😉 47 Sexist Language Neutral Chairman Chair/Chairperson Salesman Salesperson Congressman Legislator Spokesman Spokesperson Foreman Supervisor Stewardess Flight Attendant Waitress Server Policeman Police Officer Fireman Firefighter Man-made Manufactured Businessman Business Executive Manpower Workforce

48. WAYS TO AVOID GENDER-BIASED LANGUAGE

49. a. Substitute gender-biased pronouns with articles/ determiner. Sexist: Every employee is entitled to his 13th month pay. Non-sexist: Every employee is entitled to a 13th month pay B. Use plural pronouns instead of singular pronouns. Sexist: Each employee must submit his proposal next week. Non-sexist: Al l employees must submit their proposal next week. 49 WAYS TO AVOID GENDER-BIASED LANGUAGE

50. C. Use either/or pronouns (he/she, his/her, his/hers). However, avoid putting men first all the time. Sexist: Every applicant must fill out his own application form. Non-sexist: Every applicant must fill out his/her own application form. D. Use second person pronoun (you, your) over third person pronoun (he, she). Be careful not to change the meaning of the statement. . 50 WAYS TO AVOID GENDER-BIASED LANGUAGE

51. Sexist: The sales manager should prepare his marketing proposal for our new product. Non-sexist: You should prepare your marketing proposal for our new product E. Use appropriate titles Sexist: Dear Sir (unknown addressee) Non-sexist: Dear Sir or Madame (unknown addressee) Non-sexist: Attention: HR Manager 51 WAYS TO AVOID GENDER-BIASED LANGUAGE

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53. Seatwork: 53

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56. I am Ma’am Joscelle Joyce Rivera, signing off! 56

57. Thanks! Any questions? You can find me at [email protected] 57