Managing Expectations - in personal & professional life

We all have expectations from each other - in personal as well as in professional life.

This deck gives on an insight.

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1. Expectation Management UMMEED / Apeksha

2. ARUN CHITLANGIA

3. You Don’t get what you WANT You Don’t Get What You DESERVE You GET what You Expect

4. Examples of Expectations?

5. White Board

6. Examples of Some Expectations Role Play

7. Actions May be… Below Expectation At par with Expectation Exceeds Expectations

8. Below Expectation Rejection Dissatisfaction Arguments Complaints Demand Agitation

9. At Par… Aaao to welcome Nahi to Bhid kum

10. Exceed Expectations Wow Want you again Welcome Customer Pays more Harmony in life

11. My EXPECTATIONS From Others

12. Should I have high Expectations from People or Should keep them low?

13. Have High Expectorations from PEOPLE and Let Them KNOW

14. Steps in Expectation Management

15. Awareness

16. Who are the Stakeholders? Country Company Customer Shareholders Me

17. Define

18. Convey Get confirmation Ask and Check Comfort Level Inform Repurcations Document, if necessary

19. Empathy

20. Case Study Teenagers at Jammu wants parent’s permission to visit Delhi. Parents refuse How to convince them

21. Ask for Implementation

22. If Positive Celebrate Praise them Loud In presence of maximum people

23. If Negative

24. Give Feedback Don’t complain or criticize In Private In whispering volume & tone Teach them

25. Give them Exit Option Face Saving Offer Alternates

26. The Other Side of the Coin Others too have EXPECTATIONS from you

27. Communication to understand Expectations Don’t assume that you know Ask Read between the lines Paraphrase Ask reason – Toyota’s 5 Whys Understand root expectation

28. If too high expectation… Reduce Expectation Increase performance

29. Yes, No, May Be

30. Fulfilling Expectations Know your capability Be realistic Have someone assess you

31. Relationship Results Negotiate

32. Surrender (Accommodating) id good when…

33. When Unable to Fulfil Communicate Apologise Offer Alternate Don’t AVOID

34. Conclusion Understand Others Expectation from you Empathy Ask Paraphrase Traffic Light Response Implement Communicate – Confirm Reverse Rules apply to when you have expectations from Others

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36. REFRENCES If you liked the session, please recommend to your contacts Kindly send me their contact details, so that I can follow up Thanks in advance for your support

37. Steps to Manage Expectations Define – Clarify to self & others Communicate – analyse why we hold it back Negotiate Agreement Action ( Deliver) Align Review Repeat

38. Where do Expectations come from ?  Self  work place  Family  Society  Peers  Children  School  Relatives  Recreational activities  Fellow Human Beings

39. Why do Others place Expectations on You Wanting the best for you and forgetting you know what is best for your self. Trying to live their lives vicariously thru you. Assuming that an experince or value that worked for them will work for you too. Placing different culture / value systems onto you.

40. How Expectations and Pressure Affect You Expectations and pressure may be a positive influence and help to challenge or motivate you to do your best. However, too much pressure to achieve can cause you to burn out.