Marketing Management Questions and Answers

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About This Presentation

Marketing Management in the Context of an MBA: Strategies, Concepts, and Applications

Marketing management is a cornerstone of any MBA program, essential for understanding how businesses attract and retain customers. It integrates strategic thinking with practical application to create and deliver ...


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MarketingManagementintheContextofanMBA:Strategies,Concepts,and
Applications
MarketingmanagementisacornerstoneofanyMBAprogram,essentialforunderstanding
howbusinessesattractandretaincustomers.Itintegratesstrategicthinkingwithpractical
applicationtocreateanddelivervalue.Thiscomprehensivearticleexploresthekeyaspects
ofmarketingmanagement,focusingoncoreconcepts,strategicframeworks,andreal-world
applications,particularlyrelevantforMBAstudents.
IntroductiontoMarketingManagement
Marketingmanagementinvolvesplanning,organizing,implementing,andcontrolling
marketingstrategiestoachieveorganizationalgoals.Itencompassesabroadrangeof
activitiesaimedatunderstandingcustomerneeds,creatingvaluepropositions,and
deliveringproductsorserviceseffectively.
InthecontextofanMBAprogram,marketingmanagementisnotjustaboutunderstanding
marketingtacticsbutalsoaboutintegratingthemwithbroaderbusinessstrategies.MBA
studentsareexpectedtograsphowmarketingdecisionsimpactandareinfluencedby
variousaspectsofbusinessoperations,includingfinance,operations,andstrategic
planning.
CoreConceptsinMarketingManagement
1.MarketResearchandAnalysis
Marketresearchisthefoundationofeffectivemarketingmanagement.Itinvolvesgathering,
analyzing,andinterpretinginformationaboutamarket,includinginformationaboutthetarget
audience,competitors,andmarkettrends.
●PrimaryResearch:Thisincludessurveys,interviews,andfocusgroupstailoredto
collectspecificinformationdirectlyfrompotentialcustomers.
●SecondaryResearch:Thisinvolvesanalyzingexistingdatafromreports,studies,
andothersourcestounderstandmarketdynamicsandtrends.
2.ConsumerBehavior
Understandingconsumerbehavioriscrucialfordevelopingeffectivemarketingstrategies.It
examineshowindividualsmakedecisionstopurchaseproductsorservices,influencedby
psychological,social,andeconomicfactors.
●PsychologicalFactors:Theseincludeperception,motivation,learning,andbeliefs.
●SocialFactors:Socialinfluenceslikefamily,referencegroups,andsocialstatusplay
asignificantrole.
●EconomicFactors:Consumerpurchasingpowerandeconomicconditionsimpact
buyingbehavior.
3.MarketSegmentationandTargeting

Marketsegmentationdividesabroadconsumerorbusinessmarketintosub-groupsof
consumersbasedonsharedcharacteristics.Targetinginvolvesselectingoneormoreof
thesesegmentstoenterwithtailoredmarketingstrategies.
●DemographicSegmentation:Basedonvariablessuchasage,gender,income,and
education.
●GeographicSegmentation:Basedonlocationsuchasregion,city,or
neighborhood.
●PsychographicSegmentation:Basedonlifestyle,values,andpersonalitytraits.
●BehavioralSegmentation:Basedonconsumerknowledge,attitudes,uses,or
responsestoaproduct.
4.Positioning
Positioninginvolvesdesigningaproductorservicesothatitoccupiesadistinctandvalued
placeinthetargetcustomer’smind.Itisaboutcreatingauniqueimageandidentityfora
productrelativetocompetitors.
●ValueProposition:Theuniquevalueaproductorserviceofferstocustomers.
●Differentiation:Makingaproductorservicestandoutfromcompetitorsintheminds
ofconsumers.
5.MarketingMix(4Ps)
Themarketingmix,or4Ps,isasetoftacticaltoolsusedtoimplementmarketingstrategies:
●Product:Thegoodsorservicesoffered,includingdesign,features,quality,and
branding.
●Price:Theamountofmoneycustomersmustpay,includingpricingstrategiesand
discountstructures.
●Place:Distributionchannelsandlocationswheretheproductisavailable.
●Promotion:Communicationstrategiestoinformandpersuadecustomers,including
advertising,salespromotions,andpublicrelations.
StrategicFrameworksinMarketingManagement
1.SWOTAnalysis
SWOTanalysishelpsbusinessesunderstandtheirStrengths,Weaknesses,Opportunities,
andThreats.Itisastrategicplanningtoolusedtoidentifyinternalandexternalfactorsthat
couldimpactmarketingstrategies.
●Strengths:Internalattributesthatsupportachievingmarketingobjectives.
●Weaknesses:Internalfactorsthatcouldhindermarketingperformance.
●Opportunities:Externalfactorsthatcouldbeleveragedtoachieveobjectives.
●Threats:Externalchallengesthatcouldnegativelyimpactmarketingstrategies.
2.PESTAnalysis

PESTanalysisexaminesthePolitical,Economic,Social,andTechnologicalfactorsthatcan
impactanorganization.Ithelpsinunderstandingthebroaderexternalenvironmentinwhich
abusinessoperates.
●Political:Governmentpolicies,regulations,andstability.
●Economic:Economicconditions,inflationrates,andexchangerates.
●Social:Culturaltrends,demographics,andsocialattitudes.
●Technological:Technologicaladvancementsandinnovationsaffectingtheindustry.
3.Porter’sFiveForces
MichaelPorter’sFiveForcesmodelanalyzesthecompetitiveforceswithinanindustry.It
helpsbusinessesunderstandtheintensityofcompetitionandtheattractivenessofan
industry.
●CompetitiveRivalry:Thelevelofcompetitionamongexistingplayers.
●ThreatofNewEntrants:Theeasewithwhichnewcompetitorscanenterthe
market.
●BargainingPowerofSuppliers:Thepowersuppliershavetodriveupprices.
●BargainingPowerofBuyers:Thepowercustomershavetodrivedownprices.
●ThreatofSubstitutes:Theavailabilityofalternativeproductsorservices.
4.BCGMatrix
TheBostonConsultingGroup(BCG)Matrixhelpsbusinessesanalyzetheirportfolioof
productsorservicesbasedonmarketgrowthandmarketshare.
●Stars:Highmarketgrowthandhighmarketshareproducts.
●CashCows:Lowmarketgrowthbuthighmarketshareproducts.
●QuestionMarks:Highmarketgrowthbutlowmarketshareproducts.
●Dogs:Lowmarketgrowthandlowmarketshareproducts.
ImplementingMarketingStrategies
1.StrategicPlanning
Strategicplanninginvolvessettinglong-termgoalsanddefiningthestrategiestoachieve
them.Itrequiresadeepunderstandingofthemarket,competitivelandscape,and
organizationalcapabilities.
●VisionandMission:Definingtheorganization’slong-termvisionandmission.
●Objectives:Settingspecific,measurable,achievable,relevant,andtime-bound
(SMART)objectives.
●StrategyDevelopment:Formulatingstrategiestoachieveobjectivesbasedon
marketresearchandanalysis.
2.TacticalPlanning
Tacticalplanningfocusesonshort-termactionsandinitiativestoimplementtheoverall
strategy.Itinvolvesdetailedplanningformarketingactivitiesandcampaigns.

●ActionPlans:Developingdetailedplansformarketingcampaignsandactivities.
●ResourceAllocation:Allocatingbudgetandresourcesformarketinginitiatives.
●PerformanceMetrics:Settingkeyperformanceindicators(KPIs)tomeasurethe
effectivenessofmarketingactivities.
3.DigitalMarketing
Inthedigitalage,digitalmarketingplaysacriticalroleinreachingandengagingwith
customers.Itencompassesvariousonlinechannelsandtools:
●SearchEngineOptimization(SEO):Improvingwebsitevisibilityinsearchengine
results.
●SocialMediaMarketing:Usingsocialmediaplatformstoconnectwithandengage
customers.
●EmailMarketing:Sendingtargetedmessagestocustomerstodriveengagement
andsales.
●ContentMarketing:Creatinganddistributingvaluablecontenttoattractandretain
customers.
4.CustomerRelationshipManagement(CRM)
CRMsystemshelpmanageinteractionswithcurrentandpotentialcustomers.Theyare
essentialforbuildingstrongcustomerrelationshipsandenhancingcustomersatisfaction.
●CustomerDataManagement:Collectingandanalyzingcustomerdatato
understandtheirpreferencesandbehaviors.
●Personalization:Tailoringmarketingmessagesandofferstoindividualcustomer
needs.
●CustomerRetention:Implementingstrategiestoretainexistingcustomersand
increasetheirlifetimevalue.
CaseStudiesandReal-WorldApplications
1.AppleInc.
Apple’smarketingstrategyisaprimeexampleofsuccessfulpositioninganddifferentiation.
Applefocusesonpremiumpricing,innovativeproductdesign,andastrongbrandimage.
Theirmarketingstrategyemphasizessimplicity,elegance,andcutting-edgetechnology,
creatingaloyalcustomerbaseandastrongmarketposition.
2.Starbucks
Starbuckshaseffectivelyusedmarketsegmentationandtargetingtobuilditsbrand.By
focusingoncreatingauniquecustomerexperienceandpositioningitselfasapremium
coffeebrand,Starbuckshassuccessfullydifferentiateditselffromcompetitors.Their
marketingmixincludeshigh-qualityproducts,apremiumpricingstrategy,andastrong
emphasisonstoreambianceandcustomerexperience.
3.Nike

Nike’smarketingmanagementisrenownedforitssuccessfuluseofemotionalbrandingand
endorsements.The"JustDoIt"campaignandendorsementsfromhigh-profileathleteshave
establishedNikeasaleaderinsportswear.Nike’smarketingstrategiesincludeinnovative
productdevelopment,extensiveadvertising,andastrongpresenceinsportsandfitness
communities.
ChallengesinMarketingManagement
1.ChangingConsumerPreferences
Consumerpreferencesareconstantlyevolving,drivenbytechnologicaladvancements,
culturalshifts,andeconomicconditions.Stayingaheadofthesechangesrequires
continuousmarketresearchandadaptability.
2.DigitalTransformation
Therapidpaceofdigitaltransformationpresentsbothopportunitiesandchallenges.
Businessesmustintegratenewtechnologiesanddigitalmarketingstrategieswhile
managingthecomplexitiesofdataprivacyandcybersecurity.
3.Globalization
Operatinginaglobalmarketrequiresunderstandingdiversecultural,legal,andeconomic
environments.Companiesmustadapttheirmarketingstrategiestomeettheneedsof
differentregionswhilemaintainingaconsistentbrandimage.
4.SustainabilityandEthicalMarketing
Consumersareincreasinglyconcernedaboutenvironmentalandsocialissues.Businesses
mustaddresstheseconcernsbyadoptingsustainablepracticesandethicalmarketing
strategiestobuildtrustandcredibility.
Conclusion
Marketingmanagementisamultifaceteddisciplinethatrequiresadeepunderstandingof
marketdynamics,consumerbehavior,andstrategicplanning.ForMBAstudents,mastering
marketingmanagementinvolvesnotonlylearningtheoreticalconceptsbutalsoapplying
theminreal-worldscenarios.Effectivemarketingmanagementintegratesvariousstrategic
frameworks,digitaltools,andcustomer-centricapproachestodrivebusinesssuccess.By
graspingtheseprinciplesandtheirpracticalapplications,MBAstudentscandevelopthe
skillsneededtoexcelinthedynamicfieldofmarketingandcontributetoorganizational
growthandinnovation.
ThiscomprehensiveoverviewofmarketingmanagementprovidesMBAstudentswithasolid
foundationtoexploreadvancedtopicsandapplicationsintheiracademicandprofessional
careers.Theintegrationofstrategicthinkingwithpracticalimplementationisessentialfor
navigatingthecomplexitiesofmodernmarketingandachievingsustainablebusiness
success.

MarketingManagementsolvedMCQQuestions:
Marketingmanagementreferstotheprocessofplanning,organizing,directing,and
controllinganorganization’smarketingactivities.Thissectionfocusonalltopicsof
theMarketingManagementsubject.Hereyoucangetimportantmcqquestionson
MarketingManagementwithanswers.Thesequestionswillhelpyoutopreparefor
interviews,entranceexams,onlinetests,andsemesterexams.TheseMarketing
Managementmultiplechoicequestionsareforbothfreshersandexperienced
candidates.
MarketingManagementMCQChapterWise:
Hereyouwillfindalistofimportantquestionsandanswerswithdetailedsolutionon
marketingmanagementinMCQquizstyleforcompetitiveexamsandinterviews.
Here,YoucanpracticetheseMCQschapter-wiseforFREE.
Belowsectionconsistsofimportantmultiplechoicequestionsonmarketing
managementwithanswers-:
1.Strategicmarketingplanningestablishesthe-
a)Resourcebaseprovidedbythefirm'sstrategy
b)Economicimpactofadditionalsales
c)Tacticalplansthatmustbeimplementedbytheentireorganization
d)Basisforanymarketingstrategy
ViewAnswer
Answer:d
2.Whichofthefollowingstatementsiscorrect?
a)Marketingisthetermusedtoreferonlytothesalesfunctionwithinafirm
b)Marketingmanagersusuallydon'tgetinvolvedinproductionordistribution
decisions
c)Marketingisanactivitythatconsidersonlytheneedsoftheorganization,notthe
needsofsocietyasawhole
d)Marketingistheactivity,setofinstitutions,andprocessesforcreating,
communicating,delivering,andexchangingofferingsthathavevalueforcustomers,
clients,partners,andsocietyatlarge
ViewAnswer
Answer:d
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3.______________istheconceptunderwhichacompanycarefullyintegratesand
coordinatesitsmanycommunicationschannelstodeliveraclear,consistent,and
compellingmessageabouttheorganizationanditsproducts.
a)Thepromotionmix
b)Integratedinternationalaffairs
c)Integratedmarketingcommunications
d)Integrateddemandcharacteristics
ViewAnswer
Answer:c
4.Thetermmarketingrefersto:
a)Aphilosophythatstressescustomervalueandsatisfaction
b)Newproductconceptsandimprovements
c)Planningsalescampaigns
d)Advertisingandpromotionactivities
ViewAnswer
Answer:a
5.The______________holdsthatconsumerswillfavorproductsthatareavailable
andhighlyaffordable(therefore,workonimprovingproductionanddistribution
efficiency).
a)Productconcept
b)Productionconcept
c)Productioncostexpansionconcept
d)Marketingconcept
ViewAnswer
Answer:a
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6.Theseobjectivesareoftenthemostsuitablewhenfirmsoperateinamarket
dominatedbyamajorcompetitorandwheretheirfinancialresourcesarelimited
a)Hold
b)Niche
c)Harvest
d)Divest

ViewAnswer
Answer:b
7.Theuseofpricepointsforreferencetodifferentlevelsofqualityforacompany's
relatedproductsistypicalofwhichproduct-mixpricingstrategy?
a)Optional-productpricing
b)Captive-productpricing
c)By-productpricing
d)Productlinepricing
ViewAnswer
Answer:d
8.WhichofthefollowingisNOTanelementofthemarketingmix?
a)Distribution
b)Product
c)Targetmarket
d)Pricing
ViewAnswer
Answer:c
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9.Whencompaniesmakemarketingdecisionsbyconsideringconsumers'wantsand
thelong-runinterestsofthecompany,consumer,andthegeneralpopulation,they
arepracticingwhichofthefollowingprinciples?
a)Innovativemarketing
b)Consumer-orientedmarketing
c)Valuemarketing
d)Societalmarketing
ViewAnswer
Answer:d
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10.______________isthecollectionandinterpretationofinformationaboutforces,
events,andrelationshipsthatmayaffecttheorganization.
a)Environmentalscanning
b)Stakeholderanalysis
c)Marketsampling
d)Opportunityanalysis
ViewAnswer
Answer:a
11.WhichofthefollowingistypicallyNOTaresultofrecognizingtheimportanceof
ethnicgroupsbymarketers?
a)Useofanundifferentiatedone-size-fits-allmarketingstrategy
b)Differentpricingstrategiesfordifferentgroups
c)Variationsinproductofferingstosuitthewantsofaparticulargroup
d)Studyofethnicbuyinghabitstoisolatemarketsegments
ViewAnswer
Answer:a
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12.Newsletters,catalogues,andinvitationstoorganization-sponsoredeventsare
mostcloselyassociatedwiththemarketingmixactivityof-
a)Pricing
b)Distribution
c)Productdevelopment
d)Promotion
ViewAnswer
Answer:d
13.Marketexpansionisusuallyachievedby:
a)Moreeffectiveuseofdistribution
b)Moreeffectiveuseofadvertising
c)Bycuttingprices
d)Alloftheabovearesuitabletactics
ViewAnswer

Answer:d
14.Assumeyouareinchargeofthepolitically-mandatedprocessofconvertingthe
economyofadevelopingAfricannationfromstate-controlledtomarket-driven
businessventures.Yourabilitytocontrol––––––willmostlikelydeterminethefuture
successofthecountryanditsgovernment.
a)Theculture
b)Marketing
c)Technology
d)Competitiveenvironment
ViewAnswer
Answer:b
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15.Whenlookingatconsumerincome,marketersaremostinterestedin
a)Discretionaryincome
b)Deferredincome
c)Inflationaryincome
d)Disposableincome
ViewAnswer
Answer:a
16.Thestrategicmarketingplanningprocessbeginswith______________
a)Theestablishmentoforganizationalobjectives
b)Hiringaseniorplanner
c)Thewritingofthemissionstatement
d)Theformulationofamarketingplan
ViewAnswer
Answer:c
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17.Politicalcampaignsaregenerallyexamplesof-
a)Causemarketing
b)Organizationmarketing

c)Eventmarketing
d)Personmarketing
ViewAnswer
Answer:d
18.Marketingdecisionmakersinafirmmustconstantlymonitorcompetitor's
activities-theirproducts,prices,distribution,andpromotionalefforts-because
a)Thecompetitorsmaybeviolatingthelawandcanbereportedtotheauthorities
b)Theactionsofcompetitorsmaythreatenthemonopolypositionofthefirminits
industry
c)Theactionsofcompetitorsmaycreateanoligopolywithinanindustry
d)Newproductofferingsbyacompetitorwiththeresultingcompetitivevariations
mayrequireadjustmentstooneormorecomponentsofthefirm'smarketingmix
ViewAnswer
Answer:d
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19.Earlyadoptersofwhichopinionleadersarelargelycomprisedofandtendtobe
______________
a)Generalized;thatis,theytendtoleadthegrouponmostissues
b)Morelikelytobuynewproductsbeforetheirfriendsdoandvoicetheiropinions
aboutthem
c)Fromtheupperclass;peoplefromotherclassesaremorelikelytobefollowers
d)Quiet,withdrawnpeoplewhodon'tmakefashionstatementsortakeriskseasily
ViewAnswer
Answer:b
20.Theterm"marketingmix"describes:
a)Acompositeanalysisofallenvironmentalfactorsinsideandoutsidethefirm
b)Aseriesofbusinessdecisionsthataidinsellingaproduct
c)Therelationshipbetweenafirm'smarketingstrengthsanditsbusiness
weaknesses
d)Ablendingoffourstrategicelementstosatisfyspecifictargetmarkets
ViewAnswer

Answer:d
21.Whichofthefollowingiscentraltoanydefinitionofmarketing?
a)Makingaprofit
b)Demandmanagement
c)Transactions
d)Customerrelationships
ViewAnswer
Answer:d
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22.Introducingnewproductstoexistingmarketsisanexampleof:
a)conglomeratediversification
b)verticaldiversification
c)horizontaldiversification
d)concentricdiversification
ViewAnswer
Answer:c
23.Whenacompanyacquiresasupplierthroughanacquisitionstrategy,thisis
referredtoas:
a)verticalmarketingsystem
b)horizontalintegration
c)forwardintegration
d)backwardintegration
ViewAnswer
Answer:c
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24.Whenbackedbybuyingpower,wantsbecome..........
a)physicalneeds
b)demands
c)socialneeds
d)exchanges

ViewAnswer
Answer:b
25.Whichofthefollowingreflectsthemarketingconceptphilosophy?
a)"Youwon'tfindabetterdealanywhere."
b)"Whenit'sprofitsversuscustomer'sneeds,profitswillalwayswinout."
c)"We'reinthebusinessofmakingandsellingsuperiorproducts."
d)"Wedon'thaveamarketingdepartment,wehaveacustomerdepartment."
ViewAnswer
Answer:d
26.Selectingwhichsegmentsofapopulationofcustomerstoserveiscalled........
a)managingthemarketingeffort
b)targetmarketing
c)customization
d)positioning
ViewAnswer
Answer:b
27.Whichofthefollowingisthetermforcustomerswhomakerepeatpurchasesand
tellothersabouttheirpositiveexperienceswithaproductorservice?
a)fullpartners
b)butterflies
c)socialcustomers
d)customerevangelists
ViewAnswer
Answer:d
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28.Greaterconsumercontrolmeansthatcompaniesmustrelymoreonmarketing
by........thanby..........
a)producing;selling
b)inspiration;competition
c)interruption;involvement

d)interaction;intrusion
ViewAnswer
Answer:d
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29.Mostcompaniestodayenteranewmarketbyservinga........,andifthisproves
successful,they
a)singlemarketsegment;addsegments
b)targetmarket;reposition
c)fewsegments;addmoresegments
d)multitudeofsegments;addmoresegments
ViewAnswer
Answer:a
30.Anincreasinglylargenumberoffirmsarechangingtheirorganizationalfocus
from.........to.......
a)productmanagement;functionalmanagement
b)brandmanagement;customerrelationshipmanagement
c)territorymanagement;functionalmanagement
d)globalmanagement;regionalmanagement
ViewAnswer
Answer:b
31.WhichofthefollowingisNOTamarketingobjective?
a)Positioning
b)Volumesales
c)Cashflow
d)alloftheabove
ViewAnswer
Answer:c
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32.Whatispriceskimming?
a)Settinganinitially-highpricewhichfallsascompetitorsenterthemarket
b)Settingahighpricewhichconsumersperceiveasindicatinghighquality
c)Settingalowpriceto"skimoff"alargenumberofconsumers
d)noneoftheabove
ViewAnswer
Answer:a
33.Settingapricebelowthatofthecompetitioniscalled:
a)Penetrationpricing
b)Skimming
c)Competitivepricing
d)noneoftheabove
ViewAnswer
Answer:a
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34.Aprofitcalculatedbyaddingapercentagetothecostsofproductioniscalled:
a)Mark-up
b)Breakeven
c)Margin
d)noneoftheabove
ViewAnswer
Answer:a
35.Aprofitcalculatedonthebasisofapercentageofthesellingpriceiscalled:
a)Mark-up
b)Breakeven
c)Margin
d)noneoftheabove
ViewAnswer
Answer:c
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36.Calculatingpricesonthebasisofwhatthemarketwillpayiscalled:
a)Competitivepricing
b)Demandpricing
c)Prestigepricing
d)noneoftheabove
ViewAnswer
Answer:b
37.Endingpriceswith99piscalled:
a)Pricelining
b)Prestigepricing
c)Odd-evenpricing
d)noneoftheabove
ViewAnswer
Answer:c
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38.Bundlepricingis:
a)Providingabundleofbenefitsforoneprice
b)Packagingagroupofproductstogether
c)Providingagroupofpricesforoneproductcategory
d)noneoftheabove
ViewAnswer
Answer:b
39.AdvertisingusedintheearlystagesofthePLCiscalled:
a)Pioneeringadvertising
b)First-sageadvertising
c)Launchadvertising
d)noneoftheabove
ViewAnswer
Answer:a

40.Whatisinstitutionaladvertising?
a)Advertisingonbehalfofcharities
b)AdvertisingconductedbytheGovernment
c)Advertisingaimedatbuildingthecorporatereputation
d)noneoftheabove
ViewAnswer
Answer:c
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