Mastering the Customer Lifecycle: Strategies for Hiring, Retention, and Growth with Retool, OpenAI, and 20VC Eleanor Dorfman, Head of Sales @ Retool, Dominic Grillo, Head of Technical Success @ OpenAI and Harry Stebbings, Founder @ 20VC

SaaStr Europa 2024

1. Mastering the Customer Lifecycle Eleanor Dorfman Head of Sales Retool Dominic Grillo Head of Technical Success OpenAI Harry Stebbings Founder 20VC

2. Customer lifecycle . What are the key phases? What are the roles on the team? How do you measure and incent?

3. Hiring and enablement . What are the profiles? How do you train and enable? What’s been more challenging than you expected?

4. Innovation . How has your approach changed over the years? What are your biggest learnings?

5. Toolstacks . What are you using? What are your teams adopting? What’s been surprising?

6. View from the field . What tools are people building? Where on the lifecycle are they focusing?

7. Contact us . [email protected] [email protected] [email protected]

8. Key Takeaways